U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-23 19:35:42.874381USAGreenfieldTitle: Service Technician - Part Time Greenfield, WI Location: Wisconsin-Greenfield Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-23 01:42:36United StatesU.S. CellularWisconsinSAL006065WIGreenfield, WI28882849http://find.uscellular.jobs/xml/28882849/jobUSAWisconsin RapidsTitle: Cashier Greeter - Full Time Wisconsin Rapids, WI Location: Wisconsin-Wisconsin Rapids Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-23 01:42:35United StatesU.S. CellularWisconsinSAL006060WIWisconsin Rapids, WI28882848http://find.uscellular.jobs/xml/28882848/jobUSAFond du LacTitle: Sales Manager - Fond Du Lac, WI Location: Wisconsin-Fond du Lac As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006050WIFond du Lac, WI28850254http://find.uscellular.jobs/xml/28850254/jobUSABeaver DamTitle: Cashier Greeter - Part Time Beaver Dam, WI Location: Wisconsin-Beaver Dam Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006052WIBeaver Dam, WI28850255http://find.uscellular.jobs/xml/28850255/jobUSAMilwaukeeTitle: Retail Wireless Consultant - Part Time Milwaukee, WI (Water St.) Location: Wisconsin-Milwaukee U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006054WIMilwaukee, WI28850256http://find.uscellular.jobs/xml/28850256/jobUSAWauwatosaTitle: Retail Wireless Consultant Part Time Milwaukee WI (Metro Area) Location: Wisconsin-Wauwatosa U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:27United StatesU.S. CellularWisconsinSAL006049WIWauwatosa, WI28850250http://find.uscellular.jobs/xml/28850250/jobUSAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI (East Towne Kiosk) Location: Wisconsin-Madison U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-17 00:14:22United StatesU.S. CellularWisconsinSAL006029WIMadison, WI28749979http://find.uscellular.jobs/xml/28749979/jobUSAMadisonTitle: Agent Sales & Development Manager - Madison, WI Location: Wisconsin-Madison The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:36United StatesU.S. CellularWisconsinSAL005993WIMadison, WI28725246http://find.uscellular.jobs/xml/28725246/jobUSAWaukeshaTitle: Agent Sales & Development Manager - Waukesha, WI Location: Wisconsin-Waukesha The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:33United StatesU.S. CellularWisconsinSAL005998WIWaukesha, WI28725239http://find.uscellular.jobs/xml/28725239/jobUSAWaukeshaTitle: Agent Dist Sales Support Specialist - Waukesha, WI Location: Wisconsin-Waukesha This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:03United StatesU.S. CellularWisconsinSAL006007WIWaukesha, WI28725209http://find.uscellular.jobs/xml/28725209/jobUSAMadisonTitle: Agent Dist Sales Support Specialist - Madison, WI Location: Wisconsin-Madison This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:01United StatesU.S. CellularWisconsinSAL006005WIMadison, WI28725204http://find.uscellular.jobs/xml/28725204/jobUSAKenoshaTitle: Sales Manager - Kenosha, WI Location: Wisconsin-Kenosha As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-14 21:37:18United StatesU.S. CellularWisconsinSAL005955WIKenosha, WI28683597http://find.uscellular.jobs/xml/28683597/jobUSAMadisonTitle: Service Technician - Part Time Madison, WI Location: Wisconsin-Madison Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-14 21:37:18United StatesU.S. CellularWisconsinSAL005954WIMadison, WI28683596http://find.uscellular.jobs/xml/28683596/jobUSAWaukeshaTitle: Training Coordinator- Associate Performance Solutions Location: Wisconsin-Waukesha Supports and coordinates learning solutions activities to meet the needs of associates and leaders. Responsible for administration of all learning systems and acts as point of contact for systems questions and issues in assigned locations. Manages repository of all training modules, related content and documentation, as appropriate. * Manages and/or maintains master repository of all learning modules' content and documentation within established methodologies and standards of excellence * Manages release and version control of all learning documentation, as appropriate * Supports and updates the Learning Management System with course information and maintains LMS data, as required * Conducts educational sessions on the Learning Management Systems and other learning systems, as required * Supports coordinating and organizing all frontline associate training activities in assigned locations, including but not limited to ordering, assembling and distributing training materials; room, food and beverage coordination; and other support as required * Tracks training activities and participation rates using standardized (manual and automated) processes * Creates, updates and communicates monthly training schedule * Markets training activities including design and delivery of training announcements in assigned locations * Assists with coordination of leadership development courses, as required * Writes a variety of informational training reports, emails, and forms * Assists with procurement activities, invoice processing, and records maintenance * Performs other duties as assigned * Travel as required, up to 10% * High school diploma or equivalent required; Bachelor's degree preferred * Minimum of 3 years administrative experience required * Demonstrated organizational and planning skills required * Proficiency in document management, including but not limited to version control and managing network files required; proficiency with document preparation for web posting preferred * Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required * Ability to deal with a variety of people at all levels in the organization * Proven track record of meeting deadlines, performing with a high degree of accuracy in a fast paced environment, handling constantly changing priorities, and dealing well with conflict * Excellent written and oral communication skills * Strong customer focus required * Ability to lift up to 25 pounds of training materials * Ability to travel as required2012-05-14 21:37:14United StatesU.S. CellularWisconsinHUM000169WIWaukesha, WI28683549http://find.uscellular.jobs/xml/28683549/jobUSAMilwaukeeTitle: Retail Wireless Consultant - Part Time Milwaukee, WI (Water St) Location: Wisconsin-Milwaukee U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-14 21:37:10United StatesU.S. CellularWisconsinSAL005961WIMilwaukee, WI28683429http://find.uscellular.jobs/xml/28683429/jobUSAGreen BayTitle: Retail Wireless Consultant - Full Time Green Bay, WI Location: Wisconsin-Green Bay U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:05United StatesU.S. CellularWisconsinSAL005949WIGreen Bay, WI28647038http://find.uscellular.jobs/xml/28647038/jobUSAJanesvilleTitle: Sales Manager - Janesville/Beloit, WI Location: Wisconsin-Janesville As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005946WIJanesville, WI28647035http://find.uscellular.jobs/xml/28647035/jobUSAGreen BayTitle: Retail Wireless Consultant - Part Time Green Bay, WI Location: Wisconsin-Green Bay U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005948WIGreen Bay, WI28647036http://find.uscellular.jobs/xml/28647036/jobUSAAppletonTitle: Retail Wireless Consultant - Part Time Appleton, WI Location: Wisconsin-Appleton U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005947WIAppleton, WI28647037http://find.uscellular.jobs/xml/28647037/jobUSAManitowocTitle: Retail Wireless Consultant - Part Time Manitowoc, WI Location: Wisconsin-Manitowoc U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 00:12:50United StatesU.S. CellularWisconsinSAL005932WIManitowoc, WI28620483http://find.uscellular.jobs/xml/28620483/jobUSAOshkoshTitle: Retail Wireless Consultant - Full Time Oshkosh, WI Location: Wisconsin-Oshkosh U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-09 01:23:04United StatesU.S. CellularWisconsinSAL005923WIOshkosh, WI28562320http://find.uscellular.jobs/xml/28562320/jobUSABeaver DamTitle: Retail Wireless Consultant - Part Time Beaver Dam, WI Location: Wisconsin-Beaver Dam U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-08 01:44:21United StatesU.S. CellularWisconsinSAL005917WIBeaver Dam, WI28494290http://find.uscellular.jobs/xml/28494290/jobUSAWaukeshaTitle: Customer Service Rep - Milwaukee / Waukesha, WI Location: Wisconsin-Waukesha This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts (nights and weekends).2012-05-02 01:24:31United StatesU.S. CellularWisconsinCUS000412WIWaukesha, WI28320431http://find.uscellular.jobs/xml/28320431/jobUSAOshkoshTitle: Cashier Greeter - Part Time Oshkosh, WI Location: Wisconsin-Oshkosh Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-01 01:16:33United StatesU.S. CellularWisconsinSAL005843WIOshkosh, WI28284352http://find.uscellular.jobs/xml/28284352/jobUSASheboyganTitle: Retail Wireless Consultant - Part Time Sheboygan, WI Location: Wisconsin-Sheboygan Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-01 01:16:11United StatesU.S. CellularWisconsinSAL005879WISheboygan, WI28284335http://find.uscellular.jobs/xml/28284335/jobUSAPortageTitle: Retail Wireless Consultant - Part Time Portage, WI Location: Wisconsin-Portage Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-28 01:22:23United StatesU.S. CellularWisconsinSAL005869WIPortage, WI28253988http://find.uscellular.jobs/xml/28253988/jobUSAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI Location: Wisconsin-Madison Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-23 21:40:21United StatesU.S. CellularWisconsinSAL005844WIMadison, WI28083208http://find.uscellular.jobs/xml/28083208/jobUSAFond du LacTitle: Retail Wireless Consultant - Part Time Fond du Lac, WI Location: Wisconsin-Fond du Lac Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:56United StatesU.S. CellularWisconsinSAL005816WIFond du Lac, WI27966823http://find.uscellular.jobs/xml/27966823/jobUSATomahTitle: Store Manager - Tomah, WI Location: Wisconsin-Tomah Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-04-13 01:59:12United StatesU.S. CellularWisconsinSAL005807WITomah, WI27868348http://find.uscellular.jobs/xml/27868348/jobUSAMadisonTitle: Resource Planning Specialist, Madison, WI Location: Wisconsin-Madison Responsible for creating work schedules using the Workforce Planning forecasting / scheduling software. Monitors day-to-day department/center performance; alerts management to discrepancies or issues around changing service levels. Maintains schedules and conducts all shift processes. Coordinates with Telecom department for moves / adds / changes for associates. * Monitors real-time performance. Alerts management to discrepancies or real-time changes in service levels. * Establish and maintain communications channels regarding events that impact call volume. * Proactively collaborates with other departments; call center staff and Regional Support Organization to identify opportunities for improvement of resource utilization, and provide input on performance. * Maintains and updates Associate database for scheduling purposes. Works with leadership to update and maintain associate benefit history. * Conducts schedule optimization and schedule bidding in accordance to established guidelines. * Receives and processes calls on a daily basis for scheduling needs and adjustments. * Processes all hourly, daily and weekly reporting as needed by center management. * Provides associate/coach training on resource planning policies and procedures. * Serves as a point of contact for questions on resource planning policies and procedures. * Serves as interface/subject matter expert for workforce management and call performance software. * Assists in other tasks or projects as assigned. * Must be able to work 6am-8pm Monday - Friday and rotating Saturdays and Sundays * High School diploma or equivalency certification required; some college preferred * Highly organized with demonstrated organizational, analytical, and trouble-shooting skills * Minimum of three years customer service experience preferred, with emphasis on cellular service preferred * Previous work experience as a scheduling analyst or in the workforce planning environment utilizing eWFM or like scheduling software in an inbound call center on a large scale. * Proficient with Microsoft Office software including Excel, Word, Outlook, and PowerPoint * Knowledge of ACD systems including and Symposium including agent database, basic call routing, and reporting, and Real Time Monitoring preferred * Self starter with the ability to work independently and with a group.2012-04-05 22:07:32United StatesU.S. CellularWisconsinCUS000407WIMadison, WI27676850http://find.uscellular.jobs/xml/27676850/jobUSAMilwaukeeTitle: Director, Regional Systems Performance Location: Wisconsin-Milwaukee The Director of System Performance leads teams responsible for RF design, capacity, optimization, and overall performance of the RF network. The DOSP works with other departments to create long term network growth plans in order to maximize return on investment and to provide high quality and reliable networks. • Drive culture and provide leadership for System Performance team to achieve superior business results. • Develop strategic plans and direction for the organization that aligns the team with other regional departments and RSO. • Review network performance data in support of regional goals and drives corrective action. • Oversee and support the system performance team to ensure proper design, testing, and operation of network enhancements; to include new site builds, cell modifications, capacity management, and switch enhancements. • Directs teams responsible for timely resolution of customer trouble tickets, customer complaints, executive complaints, and/or any other customer affecting issues. • Ensures accuracy of executive reporting and communications related to RF Design, Capacity, and System Performance. • Ensures in-building applications are properly deployed. • Responsible for delivering optimal performance of the CDMA LTE network through proper design and integration of antenna and data-fill optimization, hardware and software upgrades, and other system modifications or upgrades. • Work with the Regional Leadership team to identify and prioritize new cell site requirements for long range planning of network growth. • Develops and oversees Capital and Expense budgets, as well as provides input and development to succeeding year's budget. • BSEE or equivalent experience required. • Masters degree preferred. • 10-12 years of telecommunications experience is required, with a minimum of 5 years at a managerial level position. • Ability to build cross-functional teams is required. • Ability to be a leader who can set and/or implement strategy and course of action, and hold associates accountable for performance, is required. • Excellent oral and written communication skills are required. • Experience creating and managing budgets is required. • Business and Industry acumen required. • Travel required.2012-03-08 19:15:44United StatesU.S. CellularWisconsinENG000209WIMilwaukee, WI27012356http://find.uscellular.jobs/xml/27012356/jobUSATomahTitle: Sales Manager - Tomah, WI Location: Wisconsin-Tomah As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-11 22:28:04United StatesU.S. CellularWisconsinSAL005335WITomah, WI25839509http://find.uscellular.jobs/xml/25839509/jobUSAMadisonTitle: Financial Services Rep - Bilingual - Spanish, Madison, WI Location: Wisconsin-Madison Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity. * Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved. * Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies. * Researches customer issues where required and follows up with customers as quickly as possible to resolve problems. * Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues. * Assists in other tasks or projects as assigned. * Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date. * High school diploma or state equivalency certification required; college degree preferred. * Cellular experience preferred. * Minimum of 2 years of Collections experience preferred. * Customer Service experience preferred. * Experience in an automated high volume collections environment preferred. * Experience with predictive dialing technology preferred. * Experience with Windows based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational, decision making and interpersonal skills required. * Excellent verbal and written communication skills required. * Hiring for evening shift (1 p.m. - 10 p.m. Sundays off). * Must be fluent in Spanish and English.2011-10-04 19:48:48United StatesU.S. CellularWisconsinFIN000119WIMadison, WI24035451http://find.uscellular.jobs/xml/24035451/job