[{"country_short": "USA", "city": "Tulsa", "description": "Title: Network Provisioner - Tulsa, OK\nLocation: Oklahoma-Tulsa\n\nThe Network Provisioner is responsible for entering Access Service Request information in multiple local exchange electronic bonding systems for ordering standard telephony circuits. The Network Provisioner will retrieve Firm Order Commitments and Circuit Design Layout Records from the Local Exchange Carrier and is responsible for the provisioning and maintaining of all ordered circuits within the U.S. Cellular ESITE Circuit Database.\n* Obtain quotes from Local Exchange Carriers for pending circuit orders\n* Enter Access Service Request information in Local Exchange Carriers EBS\n* Order Services for POTS, DS1, DS3, SONET, Frame, E911, SS7 and IP Ethernet\n* Review Firm Order Commitments and Designed Circuit Layout Records for accuracy\n* Work with Telcos to ensure correct facilities are ordered and able to meet due dates\n* Escalate orders that are at risk of net meeting Firm Order Commitment Dates\n* Provision all leased circuits within the ESITE Circuit Database\n* Provision all Microwave circuits and systems within the ESITE Circuit Database\n* Ensure database integrity within the ESITE Circuit Database at all times\n* Participate in Operations and Engineering Project Management calls when required\n* Issue MACD orders as required to properly size and optimize the network\n* Review billing records post turn-up to ensure accuracy\n* Assist Network Planners with special projects, RFPs and Master Agreements as necessary.\n\n* Associates Degree in Computer Science or IT or equivalent experience required\n* 3-5 years experience as a Network Provisioner with a wireless company, LEC or LD carrier\n* Knowledge of Telcordia standardized NC/NCI/SECNCI Codes a must\n* Working knowledge and experience using Remedy a plus\n* Good organizational skills, written and verbal communication skills required\n* Ability to adapt to a fast changing environment\n* Good interpersonal skills with a desire and willingness to join cross-functional teams", "date_new": "2012-05-23 01:42:21", "url": "http://find.uscellular.jobs/xml/28882838/job", "country": "United States", "company": "U.S. Cellular", "title": "Network Provisioner - Tulsa, OK", "reqid": "ENG000222", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 28882838}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Agent Sales & Development Manager - Tulsa, OK\nLocation: Oklahoma-Tulsa\n\nThe Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts.\n* Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage.\n* Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies.\n* Drives the sales process through agent leadership and inspects adherence of agent associates.\n* Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time.\n* Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations.\n* Ensures the customer perspective is a driving force behind business decisions and activities\n* Reviews contracts to ensure legal requirements are in compliance.\n* Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues.\n* Oversee and audit the agent store locations and merchandising according to store standards.\n* Lead by, and be an example of the principles of the Dynamic Organization.\n* Travels within the area of responsibility; attends regional meetings and training programs.\n* Perform other duties as assigned by the leadership of U. S. Cellular.\n* College Degree or equivalent experience\n* A blend of business/industry acumen required\n* Working knowledge of retail environment and indirect distribution programs required\n* 5 to 7 years of retail sales experience required\n* 5 years indirect distribution account management preferred\n* 2 years prior direct report management experience preferred\n* Ability to translate strategic objectives into manageable goals and tactical plans\n* Strong analytical and financial acumen\n* Strong organizational skill required\n* Strong communication and interpersonal skills required", "date_new": "2012-05-16 03:23:09", "url": "http://find.uscellular.jobs/xml/28725222/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Sales & Development Manager - Tulsa, OK", "reqid": "SAL006022", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 28725222}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Agent Distribution Sales Support Specialist - Tulsa, OK\nLocation: Oklahoma-Tulsa\n\nThis position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released.\n\n* Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management.\n* Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent.\n* Provides support for co-op programs. Informs agents of U.S. Cellular\u00ae advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program.\n* Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues.\n* Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent.\n* Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. \n* High school diploma or equivalent required. College degree preferred.\n* Minimum one year sales, customer service and/or retail experience required.\n* Knowledge of Microsoft Office, Word, Excel, Power Point and Internet\n* Ability to work well both independently and within a team environment.\n* Strong interpersonal skills.\n* Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks.\n* Strong written and verbal communication skills required.\n* Detail oriented\n* Self-motivated individual with strong organizational skills required.\n* Working knowledge of wireless and enhanced devices a plus.\n* Ability to travel within the territory required.", "date_new": "2012-05-16 03:23:09", "url": "http://find.uscellular.jobs/xml/28725224/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Distribution Sales Support Specialist - Tulsa, OK", "reqid": "SAL006020", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 28725224}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Agent Area Sales Manager - Tulsa, OK\nLocation: Oklahoma-Tulsa\n\nThis strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team.\n\nThis position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage.\n\nThis position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. \n* Oversees the development and implementation of sales activity within their assigned territory.\n* Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets.\n* Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met.\n* Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures.\n* Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed.\n* Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues.\n* Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures.\n* Oversees and audits the agent store locations and merchandising according to store standards.\n* Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage.\n* Attends required training and meetings.\n* Attends select sales and marketing events as needed.\n* Travels as necessary.\n* Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge.\n* Lead by, and be an example of the principles of the Dynamic Organization.\n* Performs other duties as assigned by the leadership of U.S. Cellular\u00ae.\n* College degree or equivalent experience\n* 5 - 7 years of sales experience and indirect distribution account management experience.\n* A blend of business/industry acumen required\n* Working knowledge of retail and indirect distribution programs.\n* Special project and initiatives management experience required.\n* Strong organizational skill required.\n* Ability to translate strategic objectives into manageable goals and tactical plans.\n* Strong analytical and financial acumen.\n* Strong communication and interpersonal skills required.\n* 3 years experience managing direct reports required.", "date_new": "2012-05-16 03:23:02", "url": "http://find.uscellular.jobs/xml/28725208/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Area Sales Manager - Tulsa, OK", "reqid": "SAL006009", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 28725208}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Director, Regional Network Operations\nLocation: Oklahoma-Tulsa\nThis role is responsible for leading and developing the Operations leadership team and is accountable for the operations and maintenance of U.S. Cellular's wireless voice and data network. This individual is also accountable for the key business processes which include and are not limited to asset management to include compliance with SOX initiatives, the development and management of capital and expense budgets, planning, coordination and execution of network enhancements and improvements. \n\n* Drive the culture and provide leadership for the Regional Base Station and Regional Switch teams to achieve superior business results\n* Maintain, repair, and recover the wireless voice and data network\n* Ensures proper tracking, inventorying, and disposal of capital assets per all defined SOX controls\n* Ensures the creation of and review of Methods of Procedures (MOPs), After Action Reports (AARs), and Change Managements\n* Ensure preventive maintenance procedures and schedules are followed to support the Standard Operating Environment\n* Ensure regulatory requirements are met, including OSHA, FAA, EPA, FCC, and others\n* Administer and manage U.S. Cellular\u00ae's safety program to ensure associates and company assets are in a safeguarded environment\n* Serve as regional operational center chair during large scale network restoral and disaster recovery efforts\n* Set vision and strategy for Network Operations organization with an emphasis on building interdepartmental alignment\n* Prepare, review, and manage annual Capital and OpEx budgets for the Network Operations department\n* Bachelor degree in Electrical Engineering, Computer Science, or related discipline is required, or equivalent experience\n* Masters Degree preferred\n* Must have 10-12 years experience in wireless telecommunications, data networking, or operations\n* Qualified candidate will have a minimum of 5 years experience managing technical workgroups\n* Prior experience in project management with the ability to break down complex problems into manageable tasks required\n* Must possess a proven record of supervising associates and developing their technical and leadership skills\n* Extensive knowledge of wireless telephonic communications, digital networks and data networks is required\n* Ability to build a cross-functional team is required\n* Excellent verbal and written skills are required\n* Superior problem solving and analysis skills are required\n* Detailed understanding of budget and implementation processes to support capital assets and network operations requirements is necessary", "date_new": "2012-05-10 02:10:25", "url": "http://find.uscellular.jobs/xml/28594225/job", "country": "United States", "company": "U.S. Cellular", "title": "Director, Regional Network Operations", "reqid": "NET000171", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 28594225}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Retail Wireless Consultant - Tulsa, OK\nLocation: Oklahoma-Tulsa\nPosition Profile\n\n\n\nEnthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence.\n\nWe consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive.\n\nAside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career.\n\nWe invite you to discover our way of building careers. Visit us atuscellular.jobs.\n\n\nU.S.Cellular is a drug-free workplace and committed to diversity and inclusion.\n\nQUALIFICATIONS\n* High School diploma or state equivalency required.\n* 1 year customer-facing experience preferred.\n* 1 year retail sales experience preferred.\n* 1 year cellular industry experience preferred.\n* Strong written and interpersonal communication skills required.\n* Must be flexible to work evenings, weekends and holidays as required", "date_new": "2012-03-14 21:52:51", "url": "http://find.uscellular.jobs/xml/27146874/job", "country": "United States", "company": "U.S. Cellular", "title": "Retail Wireless Consultant - Tulsa, OK", "reqid": "SAL005660", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 27146874}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Customer Service Rep Multi-lingual- Tulsa, OK\nLocation: Oklahoma-Tulsa\n\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service.\n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned.\n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be fluent in Spanish and English\n* Must be able to work varying shifts.", "date_new": "2012-02-22 19:26:38", "url": "http://find.uscellular.jobs/xml/26683522/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Rep Multi-lingual- Tulsa, OK", "reqid": "CUS000389", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 26683522}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Customer Service Representative- Tulsa, OK\nLocation: Oklahoma-Tulsa\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. \n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues.\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned. \n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be able to work varying shifts.", "date_new": "2012-02-21 01:03:08", "url": "http://find.uscellular.jobs/xml/26636389/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Representative- Tulsa, OK", "reqid": "CUS000388", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 26636389}, {"country_short": "USA", "city": "Tulsa", "description": "Title: RF Engineer - Tulsa, OK\nLocation: Oklahoma-Tulsa\nWe believe a critical part of delivering an innovative wireless experience includes providing a superior nationwide network our customers can trust. If you have a strong desire to be a part of a team that delivers a customer experience we can be proud of, you may want to consider a career at U.S. Cellular.\n\nIn this role, you'll be responsible for the design and optimization of new and existing wireless networks while meeting capacity needs. This includes estimating the budget needs for network growth and preparing presentations and business cases for new network projects and cell sites. You'll be adept at building relationships as you collaborate with other teams including Sales, Marketing and Customer Service as well as other areas of engineering to ensure we are giving our best for our customers.\n\nYour pride in contributing to a superior wireless experience means you'll be dedicated to meeting subscriber demand and continuously enhancing our call quality. You'll also be able to create in-building coverage systems in addition to new cell site design and selection. Your creativity enables you to identify new ways to improve the customer experience in ways that optimize our available resources.\n\n\nTo be considered, a bachelor's of science degree in Electrical Engineering (BSEE) or other technical field is desired. Three to five years of experience in RF design is preferred. Cellular/PCS system design and optimization experience along with knowledge of statistical methods, digital communications, antenna theory, propagation, link budgets and the CDMA2000 air interface standard is required. \nAt U.S. Cellular, we'll provide you with many opportunities to develop the knowledge and leadership skills you'll need to build the career you want. Above all, we believe you'll feel rewarded as we value your expertise and ideas to help us exceed our customers' expectations today and in the future.", "date_new": "2012-02-10 20:26:25", "url": "http://find.uscellular.jobs/xml/26462753/job", "country": "United States", "company": "U.S. Cellular", "title": "RF Engineer - Tulsa, OK", "reqid": "ENG000200", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 26462753}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Systems Engineer - Switching - Tulsa, OK\nLocation: Oklahoma-Tulsa\nThe Systems Engineer Switching is responsible for providing engineering support for USCC switching centers. The position performs capacity planning, equipment ordering, and engineering assignments along with preparing engineering documentation for system augmentations.\n\nResponsibilities\n\nThe statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.\n* Specify and order switching equipment, power plant equipment and ancillary MTSO (Mobile Telephone Switching Office) equipment.\n* Perform capacity planning analysis to ensure capacity service margin is maintained.\n* Monitors switch peripheral requirements and collects performance data.\n* Performs engineering assignments for all change activity in the MTSO following vendor published engineering guidelines.\n* Coordinate the ordering, delivery, and installation of MTSO modifications. This will include an analysis of the existing power and HVAC (Heating, Ventilation and Air Conditioning) requirements of the site and any modifications that would be required to support the increased load.\n* Determine equipment placement and maintain as built drawings of the switch room layout for switch equipment and ancillary components.\n* Assigns and maintains bay numbering sequence to all switch room components.\n* Support Network Operations switch engineers by providing required information on MTSO upgrades.\n* Maintains awareness of upcoming technical changes that may have impact on switch performance (e.g. Software loads)\nand makes appropriate plans to ensure that the switches conform to company specifications\n\n* Bachelor's Degree in Engineering or Computer Science or related experience preferred.\n* 3-5 years experience with capacity planning and ordering of switch equipment.\n* Familiarity with Nortel (Ericsson) switch platforms, AnyPath Voice Messaging, Tellabs DACs a plus\n* Strong Excel skills with high level data analysis needed\n* Experience in General Telecom Practices a plus.\n* Ability to work as a cross-functional team required.\n* Excellent oral and written communication skills required.", "date_new": "2011-11-23 19:49:24", "url": "http://find.uscellular.jobs/xml/25034213/job", "country": "United States", "company": "U.S. Cellular", "title": "Systems Engineer - Switching - Tulsa, OK", "reqid": "ENG000160", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 25034213}]