U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-23 10:14:01.026189USASchaumburgTitle: Sr Data & Performance Capacity Engineer - Schaumburg, IL Location: Illinois-Schaumburg Plan, design, engineer, develop, implement, monitor, and analyze performance and capacity processes and methodologies of customer-facing systems and services. Provide subject matter expertise around performance and capacity engineering. Provide project management for capacity related project initiatives. Act as liaison with applications development and tools teams for performance engineers. Evaluate and implement new technologies, policies, and procedures for business network operations. Present performance and capacity engineering analysis, reports, and recommendations to performance engineers, performance managers, engineering managers, and executive management. * Support * Analyze and recommend performance and capacity upgrades needed for customer-facing data systems and services. * Leads customer-facing performance and capacity strategy review meetings, presentations, and training sessions. * Analyzes network & system response and determines tuning recommendations to improve performance. * Interfaces with the vendors' senior technical staff/management on critical/escalated capacity issues. * Manages issue identification and resolution process, including escalations to senior management; serves as the Senior focal point for performance and capacity-related issues. * Aligns current performance and capacity engineering and processes with industry best practices, monitors variances * Engineering * Leads project management for customer-facing performance and capacity related projects. * Implements performance and capacity reporting and methodology changes related to new systems and services * Lead interaction with partner organizations/departments * Tools * Work with performance engineers to define requirements and make recommendations for ways to improve performance. Develop business cases that support changes to network and system infrastructure. * Defines analysis applications requirements and works with tools team to integrate into existing infrastructure. * Ensure communication of process and procedure changes to key stakeholders. * Develop and maintain capacity standards, policies and procedures documentation. * Support identification and collection of metrics and performance reporting processes * Identify process improvement areas and develop the improvement initiatives. * Determines capacity Key Performance Indicators for critical services * Skills * Research current industry technology to better facilitate vendor and partner communications * Subject Matter Expert (SME) for relevant technologies * Requires minimal supervision to perform job duties. * Actively mentors other engineering staff * Develop and deliver cross-training activities * Participates in, and encourages a knowledge-sharing environment both within, and outside the department * Develop and Maintain knowledge infrastructure, operations, and devices * Business Partnership * Maintain relationships with the customers, associates, and vendors to proactively identify needed changes. * Establish working relationships with technical and business counterparts. * Lead and participate in process improvement initiatives. * Assembles cross-functional workgroups of key stakeholders * Actively participates in industry/vendor forums to guide performance and capacity activities. * People Management * Manage individual workload and deliver to agreed-upon milestones. * Proactively promote consistent project-based performance measurement and skill development of junior staff. * Demonstrate ability to work in team environment and help resolve issues. * Provide input to staffing plans at the project-level to identify key / required skills. * Technical Skills: * Systems: Routers (Cisco, ALU, Nortel), PDSN/HA, Firewalls, Load Balancers, MMS, SMS, LSNAT, EVDO, LTE * Tools: NetScout, Netcool, MRTG, Infovista, Wireshark, Solar Winds * Other: IP address management/subnetting, statistical analysis, advanced Excel and PowerPoint, Visio, and MS Project The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. * Minimum 5 to 8 years relevant work experience * Bachelor's degree in related technical / business area is preferred * Excellent understanding of Routing/Switching and WAN technologies (Cisco or ALU) * Experience with Performance and Capacity Planning. * Understanding of the relevant technologies * Understanding of the business and industry * Experience re-engineering / process improvement * Strong change management skills; change agent. * Strong project management experience running cross-functional teams. * Excellent problem solving / analytical skills and knowledge of analytical tools * Excellent written and verbal communication skills. * Excellent presentation skills demonstrated in front of large audiences. * Ability to create / define / analyze metrics that accurately reflect the current state of a given process or operation * Certification(s) in relevant field of expertise is preferred. * Experience supporting mission-critical infrastructure in a fast-paced environment * Travel around 20%2012-05-19 00:01:05United StatesU.S. CellularIllinoisENG000223ILSchaumburg, IL28809053http://find.uscellular.jobs/xml/28809053/jobUSASchaumburgTitle: Sales Manager - Woodfield Mall, Schaumburg, IL Location: Illinois-Schaumburg As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-03 00:16:29United StatesU.S. CellularIllinoisSAL005893ILSchaumburg, IL28348470http://find.uscellular.jobs/xml/28348470/jobUSASchaumburgTitle: Manager of Engineer Standards & Process - Schaumburg, IL Location: Illinois-Schaumburg The Standards and Audits team is responsible for the development and ongoing maintenance of U.S. Cellular®'s best practices and business processes for the installation and operation of the network. The scope of this team covers the entire network (core and access) and all groups that have an associated responsibility for its respective elements. The team leads U.S. Cellular® in these development and maintenance activities to ensure a consistent level of quality and to facilitate the sharing of information across functional groups. The team also leads U.S. Cellular®'s Process Management Initiative, which is our methodology for the development, documentation, implementation, and upkeep of the various processes that govern our work. This position is responsible for strategically directing the development, maintenance, and governance of U.S. Cellular's standards and processes for all of Engineering. Critical to this role is to chair the Standards and Process Steering Committee and the Standards and Process Review Board. The role provides strategic direction and sets prioritization for the various Standards and Process Development Teams. The role provides the strategic direction for the management of the Schaumburg Data Center. This position also guides and directs the development, maintenance, and enforcement of policies and procedures which govern the day-to-day activities at the facility. * Work with regional operations/engineering, and NOCC management to ensure network quality * Lead team of auditors responsible for ensuring compliance of U.S. Cellular® operational systems, facilities, and process policy * Lead the development and support of Gamma Net One (Asset Tracking and Management system) to ensure interoperability of company wide data platforms * Oversee and analyze operational metrics, audit reports and communicate status and results to Network Operations and Engineering to ensure enterprise wide compliance * Develop, communicate, implement design standard policies, procedures and mops related to U.S. Cellular® network operations/engineering including cell sites, MTSO facilities and hub sites * Responsible for the research, trial and implementation of new products to enhance system integrity as well as optimize process efficiency * Create environment to ensure optimal associate performance levels * Provide leadership and guidance by example through development and coaching * Bachelors degree in related field or equivalent experience required (i.e. Telecom, Cable Wireless). * 8 years of experience in Network Operations or Engineering. * 3 years as Operations Manager with experience managing teams. * Prior experience in project management with the ability to break down complex problems into manageable tasks. * Experience building cross functional teams. * Excellent verbal and written skills.2012-04-23 21:39:07United StatesU.S. CellularIllinoisENG000217ILSchaumburg, IL28083185http://find.uscellular.jobs/xml/28083185/jobUSASchaumburgTitle: Retail Wireless Consultant - Schaumburg, IL Location: Illinois-Schaumburg Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:52United StatesU.S. CellularIllinoisSAL005793ILSchaumburg, IL27790367http://find.uscellular.jobs/xml/27790367/jobUSASchaumburgTitle: Store Manager - Schaumburg, IL Location: Illinois-Schaumburg Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-04-10 18:28:52United StatesU.S. CellularIllinoisSAL005792ILSchaumburg, IL27790368http://find.uscellular.jobs/xml/27790368/jobUSASchaumburgTitle: Network Engineer — Core Operations - Schaumburg, IL or Knoxville, TN Location: Illinois-Schaumburg Overview/Summary This position will be a part of team that is responsible for the day to day operations of our core WAN. The WAN includes connectivity to all mobile switching and data centers as well as retail, business offices, and kiosks. Main duties will include on call responsibilities, circuit and equipment add/move/decom's, and IOS rollouts. Essential Duties and Key Responsibilities. Technical Skills: Cisco Hardware: Cisco 1800, 2900, 7200, 10K - ESR, 12K-GSR, CRS, Catalyst 6500 switches, Nexus switches Other Network Hardware:Juniper MX960's, CSU/DSU's, DACS, secondary familiarity with ALU 77xx routers Transport Protocols: MPLS, Frame-Relay, PPP, Packet over SONET (PoS), Gigabit Ethernet, LAN, WAN, MAN Circuits:DS1, DS3, OC3, OC12, Ten Gigabit Ethernet Network Protocols:TCP/IP, MPLS, 802.1Q, QoS, Multicast, Encryption (3DES), GRE tunneling Routing Protocols:RIP, OSPF, BGP, IS-IS, HSRP/VRRP Applications/Tools:Openview, Netcool, Infovista, Wireshark, Statseeker, IP management tools, Voyance, Remedy Ticketing, Citrix Office Automation:Word, Excel, Outlook, Powerpoint O/S and Software:Windows XP, SSH, VPN Client Support · Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals · Analyzes network & system response and determines tuning recommendations to improve performance. · Supports the customer-servicing infrastructure strategy reviews and development by performing applicable analysis · Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution · Perform 24x7 advanced tier troubleshooting, including off-hour maintenance activities, problem resolution, and on-call Engineering · Provide project management oversight to customer-servicing infrastructure implementation projects. · Implements technology and customer-servicing infrastructure changes · Lead interaction with partner organizations/departments to engineer cross-functional solutions for our customer servicing infrastructure · Evaluates new product/solutions for inclusion in our customer-servicing network Tools · Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs · Ensure communication of process and procedure changes to key stakeholders · Design an effective test plan for any new / changed customer-servicing infrastructure · Support identification and collection of metrics and performance reporting processes · Participate in process improvement initiatives, when applicable · Develop full suite of documentation as it relates to the customer-servicing network infrastructure (Engineering Work Plans, Standards, policies and procedures, etc.) Skills · Actively maintains knowledge of current technology · Actively maintains our current network infrastructure to expedite the resolution process · Develop and deliver cross-training activities · Participates in, and encourages a knowledge-sharing environment both within, and outside the department Business Partnership · Maintain relationships with the customers, associates, and vendors to proactively identify needed changes · Establish working relationships with technical, business and sourcing counterparts · Participate in process improvement initiatives · Participate in industry/vendor forums to guide product development activities People Management · Manage individual workload and deliver to agreed upon milestones · Proactively promote consistent project-based performance measurement and skill development of junior staff · Actively participate in HR performance measurement processes · Demonstrate ability to work in team environment and help resolve issues · Provide input to staffing plans at the project-level to identify key / required skills The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. Minimum Experience and Educational Requirements · Minimum 3 to 5 years relevant work experience · CCNA required, CCNP preferred · Bachelor's degree in related technical / business areas is preferred · Foundation of the relevant technology · Theoretical understanding of the business and/or industry · Knowledge of re-engineering / process improvement · Demonstrated problem solving / analytical skills and knowledge of analytical tools · Excellent written and verbal communication skills · Experience supporting mission-critical infrastructure in a fast-paced environment is preferred.2012-04-05 04:08:53United StatesU.S. CellularIllinoisENG000214ILSchaumburg, IL27657397http://find.uscellular.jobs/xml/27657397/jobUSASchaumburgTitle: Intern - Project Analyst - Schaumburg, IL Location: Illinois-Schaumburg Intern - Project Analyst - National Network Operations Under general direction and coaching, the National Network Operations (NNO) Engineering Project Analyst Intern assists NNO Managers in creating and maintaining project planning documents and reports, reviewing project allocations, and communicating project requests. The Project Analyst Intern may support project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control. RESPONSIBILITIES: * Maintains a repository of all project-related documents for use throughout the project, for historical reference, and for audits. * Will be responsible for reviewing project allocations with guidance of NNO Managers * Assist NNO Managers with resource capacity planning, and obtaining necessary resources for open requests * Execute project change control to keep the project within the approved scope, cost, and timeline. * Add / update project and resource request information, and may communication project and resource request updates as necessary * Track and create project portfolio metrics and reports The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. Qualifications * Must be Currently Enrolled in course work towards a Bachelor's or Master's Degree such as Engineering, Computer Science, or Business with a desire for project management * Understanding of Microsoft SharePoint required * Analytical skills, as well as planning and organizing skills desired * Ability to be a critical thinker, persistent, and managed multiple priorities * Proven track record in rolling out and managing projects (educational projects) is preferred * Strong collaborative, written and oral communications skills. * Business knowledge of the wireless industry is a plus2012-03-08 19:15:20United StatesU.S. CellularIllinoisENG000210ILSchaumburg, IL27012317http://find.uscellular.jobs/xml/27012317/job