U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-22 18:38:40.594075USAPendletonTitle: Retail Wireless Consultant - Pendleton, Oregon Location: Oregon-Pendleton U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:43:32United StatesU.S. CellularOregonSAL005956ORPendleton, OR28850284http://find.uscellular.jobs/xml/28850284/jobUSASunnysideTitle: Retail Sales Manager - Sunnyside, Washington Location: Washington-Sunnyside As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-22 01:43:27United StatesU.S. CellularWashingtonSAL005945WASunnyside, WA28850283http://find.uscellular.jobs/xml/28850283/jobUSARoanokeTitle: Administrative Assistant to Director of Sales (Roanoke, VA) Location: Virginia-Roanoke The selected candidate will be responsible for supporting administrative office functions for the director and the immediate staff through clerical support, human resources, office management and other related activities. * Supports the management team in general clerical activities such as producing correspondence, managing files, scheduling appointments, photocopying, faxing, coordinating/handling travel arrangements and coordinating advertising for the region. * Processes and coordinates Human Resource functions with the Human Resources Representative, including processing new hire paperwork, terminations and status changes and maintaining Associate files. * Performs any reporting needs as requested by the Manager and staff. * Maintains confidential information and proprietary reports. * Backs up other office positions as assigned. * Assists in other tasks or projects as assigned. * High school diploma or state equivalency certification required. * Previous retail sales experience is required. * Minimum of one year general office experience required. * Typing skills of 55 wpm (no errors) preferred. * Experience with coordinating HR related information and other records preferred. * Working knowledge of PC Windows's applications (Excel, PowerPoint and Word) required. * Excellent written and verbal communications skills required. * Excellent organizational and strong customer service orientation required.2012-05-22 01:43:25United StatesU.S. CellularVirginiaADM000137VARoanoke, VA28850282http://find.uscellular.jobs/xml/28850282/jobUSAChicagoTitle: Device Strategy Manager. Chicago IL (Near O%27Hare) Location: Illinois-Chicago The Device Strategy Manager is responsible for developing the device strategy and device selection framework for the organization. This person works closely with external vendors and internal stakeholders from Engineering and Marketing to understand the future landscape of the wireless industry as it relates to technology, products and services in order to influence the development of devices that meet the needs of the company's target customer segments. This person has overall responsibility for managing the device requirements process including requirements gathering, definition, documentation, communication and change management. RESPONSIBILITIES: • Monitor industry developments in the areas of technology, products and services • Work closely with Customer Acquisition, Product Strategy and Engineering teams to understand the company's priorities • Identify opportunities in the marketplace and develops a device strategy that supports the company's priorities and leverage these opportunities • Serve as subject matter expert in The Device Group for new technologies, products and services (handset operating systems, LTE, cloud computing, voice recognition, contextual awareness)• Lead the requirements gathering process for new devices. Work with a cross-functional team to gather, document and communicate device requirements to external partners • Work with handset OEMs to influence new device development to meet customers' needs • Participate / represent The Device Group in new technology and service trials • Responsible for developing an 18 to 24 month device feature roadmap • Responsible for developing a device selection framework based on device feature roadmap and services roadmap to assist in the device selection process • Provide guidance and expertise during the device selection process • Participate in select industry groups to influence the industry and create partnership opportunities • Bachelor's degree in related discipline required • Computer Science or Engineering background preferred • 5 years of new product development or business development experience in wireless industry experience required • Technical knowledge and understanding of wireless industry, new technologies, emerging technologies and current wireless technologies (WiFi, 802.11, Bluetooth, etc.) desired • Previous experience with small to large scale projects required • Ability to be a leader who can set and/or implement strategy and a course of action • Ability to effectively operate within diverse and cross functional groups, including outside vendors • Ability to analyze issues, develop and deploy solutions within a dynamic environment • Ability to prioritize and manage multiple assignments simultaneously • Well organized, strong administrative and detail oriented skills • Strong team orientation, communication, project management, creative and analytical skills • Strong written, oral communication and presentation skills required2012-05-22 01:42:51United StatesU.S. CellularIllinoisMAR000272ILChicago, IL28850273http://find.uscellular.jobs/xml/28850273/jobUSAAnkenyTitle: Retail Wireless Consultant - Part Time Ankeny, IA Location: Iowa-Ankeny U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:34United StatesU.S. CellularIowaSAL006055IAAnkeny, IA28850257http://find.uscellular.jobs/xml/28850257/jobUSAFond du LacTitle: Sales Manager - Fond Du Lac, WI Location: Wisconsin-Fond du Lac As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006050WIFond du Lac, WI28850254http://find.uscellular.jobs/xml/28850254/jobUSABeaver DamTitle: Cashier Greeter - Part Time Beaver Dam, WI Location: Wisconsin-Beaver Dam Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006052WIBeaver Dam, WI28850255http://find.uscellular.jobs/xml/28850255/jobUSAMilwaukeeTitle: Retail Wireless Consultant - Part Time Milwaukee, WI Location: Wisconsin-Milwaukee U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:31United StatesU.S. CellularWisconsinSAL006054WIMilwaukee, WI28850256http://find.uscellular.jobs/xml/28850256/jobUSAWauwatosaTitle: Retail Wireless Consultant Part Time Milwaukee WI (Metro Area) Location: Wisconsin-Wauwatosa U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:27United StatesU.S. CellularWisconsinSAL006049WIWauwatosa, WI28850250http://find.uscellular.jobs/xml/28850250/jobUSAStillwaterTitle: Retail Wireless Consultant - Stillwater, OK Location: Oklahoma-Stillwater U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:27United StatesU.S. CellularOklahomaSAL006048OKStillwater, OK28850251http://find.uscellular.jobs/xml/28850251/jobUSABartlesvilleTitle: Service Technician - Bartlesville, OK Location: Oklahoma-Bartlesville Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-22 01:42:26United StatesU.S. CellularOklahomaSAL006045OKBartlesville, OK28850247http://find.uscellular.jobs/xml/28850247/jobUSAEllsworthTitle: Cashier Greeter (Ellsworth, ME - PT) Location: Maine-Ellsworth Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-22 01:42:26United StatesU.S. CellularMaineSAL006046MEEllsworth, ME28850248http://find.uscellular.jobs/xml/28850248/jobUSAHutchinsonTitle: Retail Wireless Consultant - Hutchinson, KS Location: Kansas-Hutchinson U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-22 01:42:26United StatesU.S. CellularKansasSAL006044KSHutchinson, KS28850249http://find.uscellular.jobs/xml/28850249/jobUSABensenvilleTitle: Sr Mgr IT Risk and Compliance - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville This position is accountable for leading and directing strategic programs to ensure that activities within the USCC IS and Engineering functions meet regulatory compliance and information security requirements and are aligned with executive risk tolerances and expectations while supporting Enterprise business objectives. This position serves as the IT Governance, Risk Management, and Compliance (GRC) and Payment Card Industry (PCI) compliance expert for the USCC Enterprise, co-leader of the USCC Information Privacy & Security Steering Committee and leader of the USCC Security Working Group. Key Competencies * Leadership/Integrity * Demonstrates a high degree of ethics * Instills trust and credibility with internal and external stakeholders * Effectively partners and collaborates with leaders at multiple levels throughout the TDS Enterprise * Influences and manages expectations with senior and executive leadership throughout the TDS Enterprise * Maintains confidentiality of information obtained through the highly sensitive nature of key job responsibilities * Demonstrates proven ability to manage effectively through change, often in sensitive and political areas * Results Focus * Initiates, leads and manages IT risk management, compliance and security governance activities * Delivers on simultaneous projects and priorities each with tight schedules * Able to leverage appropriate resources to meet objectives * Portrays exceptional facilitation, negotiation, conflict resolution skills * Translates compliance and technical requirements into relevant and understandable terms * Holds others accountable for performance * Strategic View * Understands long term directions and strategies of the company and able to incorporate the vision for IT governance and risk management practices into that understanding * Identifies and implements forward-thinking strategies for achieving compliance across multiple domains that advances IS's ability to deliver more, faster and with a high degree of quality * Thinks strategically and able to translate strategies into actionable plans * Able to differentiate between critical issues and minutia that can be worked through Key Responsibilities and Deliverables * Integrate the overall risk, compliance and security structures within IT. Provide end-to-end expert leadership on how to effectively achieve and sustain compliance with regulatory, industry and contractual obligations, as well as information security policies and practices. Leverage risk management activities to safeguard IT's support of the delivery of business performance. * Lead USCC's PCI Compliance Program and Security Working Group, and co-lead the USCC Information Privacy & Security Steering Committee. * Understand and communicate to senior management and audit committees the requirements of regulatory & industry compliance, information privacy, and the methods and practices that USCC uses to meet those requirements. Regularly communicate to senior management and the audit committees the effectiveness and status of information security, risk and compliance initiatives, processes and IT controls. Provide information to senior management and the audit committee information regarding what information technology risks and opportunities exist for the company. These risks and opportunities may be resident in processes in the scope of compliance responsibilities or outside that scope. * Make independent assessments and judgments within the context of Sarbanes Oxley, PCI and Customer Proprietary Network Information CPNI compliance and make decisions and recommendations related to matters therein. Provide recommendations to senior management and Audit Committees. Participate in disclosure review committee discussions and provide input regarding issues that may impact management's certification processes and disclosure requirements. * Establish standards for the development and maintenance of control process documentation for the IS and Engineering organizations, management's testing program, and the quality assessment process. Monitor changes in the organization that may contribute to changes in the scope of the company's compliance efforts and processes. Lead the validation of deficiency assessments prepared by IT GRC Managers. Meet with the company's internal and external auditors throughout their engagement to support decisions on scope of work, timing and assessment of the control environment. * Provide support for and input to the 404 (Sarbanes Oxley) assessment efforts of the company's external auditor and the TDS Corporate 404 Team. * Assess new regulatory and industry compliance pronouncements pertaining to IT control standards and determine implementation requirements for the USCC Enterprise. * Drive the implementation of a framework of policies, controls and practices to support IT compliance and information security objectives. Lead initiatives to regularly assess the adequacy and effectiveness of IT controls and policies, and direct remediation activities and initiate actions to ensure that compliance and security gaps are successfully addressed. Drive consensus on measurable gains in IT compliance and information security practice maturity and measure progress towards them. * Direct security risk assessments and management testing of IT controls. * Establish standards for the development and maintenance of repeatable mechanisms to determine, measure and report to management an accurate view of significant current and near-future IT-related risks, the risk appetite and the risk tolerance of the organization and its business partners * As a senior leader in the IS and Engineering organizations, provide end-to-end expert guidance on how to manage IT-related risks; influence priorities and decisions across USCC and throughout the TDS Enterprise. * Communicate the strategic vision and agenda to business partners to ensure alignment and support; provide insightful advice and skillful execution * Direct audit programs , including scoping, planning, reporting, remediation and follow-up * Represent senior IS and Engineering leadership in interactions with internal / external auditors, attorneys, regulators and other 3rd parties. * Set the strategy for executing programs to raise organizational awareness of compliance, risk, security and privacy concepts and best practices. * Lead strategy development in collaboration with senior leadership * Own and direct the creation of compliance and security roadmaps in collaboration with senior leadership, formulate and broker support for a portfolio of necessary remediation initiatives, drive those initiatives forward, and provide senior leadership and oversight for resulting project efforts * Provide regular business view updates of the state of compliance and security for senior leadership and external stakeholders * Manage individual and team workloads to deliver agreed upon commitments. Promote effective teamwork and resolve interpersonal issues. Understands diversity and the importance of fostering an open and respectful work environment. Oversee the performance appraisal process. Help staff construct career development plans. * Bachelor degree in related technical / business areas. Masters or JD degree a plus. * 20 years professional experience * 10-15 years of relevant technology experience in multiple areas; wireless industry background highly desirable * 7 years of management experience leading a compliance, risk or IT audit function with direct reports. * Maintains designation with at least three of the following certifications: CIPP or CIPP/IT, CISA, CISM or CISSP, CRISC, CGEIT * Demonstrated success in roles bridging business and technology. Finance process knowledge and additional certifications are a plus: CIA, CPA, * Possesses proficiencies with the use of risk and control frameworks, and process improvement models (e.g. Risk IT, ISO 31000, COBIT, COSO, ITIL, ISO 27001, ISO 27002, CMM) * Substantial knowledge of Sarbanes-Oxley, PCI and CPNI compliance requirements and experience with compliance execution * Experience coordinating the creation and presentation of reports to Senior Executive Management and Board of Directors (e.g. Audit Committees) * Strong attention to detail * Impeccable written and verbal communication skills * Strong interpersonal, influencing and negotiation skills * Well-rounded understanding of technology, operations and key business processes * Ability to thrive in a high-visibility, fast-paced and high-stress work environment. * Prior experience managing diverse, cross-functional, cross-departmental projects and technologies * General knowledge of outsourcing methodologies and operating models, and working with professional services firms2012-05-19 00:02:01United StatesU.S. CellularIllinoisINF000307ILBensenville, IL28809075http://find.uscellular.jobs/xml/28809075/jobUSAFairmontTitle: Retail Wireless Consultant - Fairmont, WV Location: West Virginia-Fairmont U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-19 00:01:38United StatesU.S. CellularWest VirginiaSAL006027WVFairmont, WV28809067http://find.uscellular.jobs/xml/28809067/jobUSASchaumburgTitle: Sr Data & Performance Capacity Engineer - Schaumburg, IL Location: Illinois-Schaumburg Plan, design, engineer, develop, implement, monitor, and analyze performance and capacity processes and methodologies of customer-facing systems and services. Provide subject matter expertise around performance and capacity engineering. Provide project management for capacity related project initiatives. Act as liaison with applications development and tools teams for performance engineers. Evaluate and implement new technologies, policies, and procedures for business network operations. Present performance and capacity engineering analysis, reports, and recommendations to performance engineers, performance managers, engineering managers, and executive management. * Support * Analyze and recommend performance and capacity upgrades needed for customer-facing data systems and services. * Leads customer-facing performance and capacity strategy review meetings, presentations, and training sessions. * Analyzes network & system response and determines tuning recommendations to improve performance. * Interfaces with the vendors' senior technical staff/management on critical/escalated capacity issues. * Manages issue identification and resolution process, including escalations to senior management; serves as the Senior focal point for performance and capacity-related issues. * Aligns current performance and capacity engineering and processes with industry best practices, monitors variances * Engineering * Leads project management for customer-facing performance and capacity related projects. * Implements performance and capacity reporting and methodology changes related to new systems and services * Lead interaction with partner organizations/departments * Tools * Work with performance engineers to define requirements and make recommendations for ways to improve performance. Develop business cases that support changes to network and system infrastructure. * Defines analysis applications requirements and works with tools team to integrate into existing infrastructure. * Ensure communication of process and procedure changes to key stakeholders. * Develop and maintain capacity standards, policies and procedures documentation. * Support identification and collection of metrics and performance reporting processes * Identify process improvement areas and develop the improvement initiatives. * Determines capacity Key Performance Indicators for critical services * Skills * Research current industry technology to better facilitate vendor and partner communications * Subject Matter Expert (SME) for relevant technologies * Requires minimal supervision to perform job duties. * Actively mentors other engineering staff * Develop and deliver cross-training activities * Participates in, and encourages a knowledge-sharing environment both within, and outside the department * Develop and Maintain knowledge infrastructure, operations, and devices * Business Partnership * Maintain relationships with the customers, associates, and vendors to proactively identify needed changes. * Establish working relationships with technical and business counterparts. * Lead and participate in process improvement initiatives. * Assembles cross-functional workgroups of key stakeholders * Actively participates in industry/vendor forums to guide performance and capacity activities. * People Management * Manage individual workload and deliver to agreed-upon milestones. * Proactively promote consistent project-based performance measurement and skill development of junior staff. * Demonstrate ability to work in team environment and help resolve issues. * Provide input to staffing plans at the project-level to identify key / required skills. * Technical Skills: * Systems: Routers (Cisco, ALU, Nortel), PDSN/HA, Firewalls, Load Balancers, MMS, SMS, LSNAT, EVDO, LTE * Tools: NetScout, Netcool, MRTG, Infovista, Wireshark, Solar Winds * Other: IP address management/subnetting, statistical analysis, advanced Excel and PowerPoint, Visio, and MS Project The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. * Minimum 5 to 8 years relevant work experience * Bachelor's degree in related technical / business area is preferred * Excellent understanding of Routing/Switching and WAN technologies (Cisco or ALU) * Experience with Performance and Capacity Planning. * Understanding of the relevant technologies * Understanding of the business and industry * Experience re-engineering / process improvement * Strong change management skills; change agent. * Strong project management experience running cross-functional teams. * Excellent problem solving / analytical skills and knowledge of analytical tools * Excellent written and verbal communication skills. * Excellent presentation skills demonstrated in front of large audiences. * Ability to create / define / analyze metrics that accurately reflect the current state of a given process or operation * Certification(s) in relevant field of expertise is preferred. * Experience supporting mission-critical infrastructure in a fast-paced environment * Travel around 20%2012-05-19 00:01:05United StatesU.S. CellularIllinoisENG000223ILSchaumburg, IL28809053http://find.uscellular.jobs/xml/28809053/jobUSABensenvilleTitle: Informatica SME (Infrastructure Engineer I) - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville Define, Plan, design, develop, configure, test, maintain, prioritize and implement infrastructure technologies including UNIX, ETL/ Informatica, Datawarehousing, and data scrambling in various applications and systems. Provide subject matter expertise around specific technologies. Provide project management for the deployment of infrastructure projects. Act as primary vendor interface for third-tier support for applications and technologies provided and supported by vendors. Provide level 2 support on various applications in pre-production environments. Define standard, automated and repeatable processes using sound automation strategies. Deploy, promote and track code base and data through pre-production environments through structured and documented cross-work stream configuration management approach. * Identify changes needed in the infrastructure configuration to achieve the technology organization goals * Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and/ reduce costs in managing pre-production environments * Define and support the infrastructure strategy reviews and development by performing applicable analysis in effectively managing pre-production environments * Define development tools and procedures for daily operational support * Support application activities that required scripting/programming in perl/shell/awk/sql,etc * Liaison with cross-functional teams within IS to ensure that development and test schedules are understood and mapped to infrastructure requirements * Ensure that any requested/required changes to pre-production environments go through a comprehensive impact analysis, are scheduled with required lead time, and well communicated across project and cross-functional teams * Co-ordination of various software/hardware upgrades of pre-production environments * Identify, track and facilitate swift resolution to outstanding issues and actions related to pre-production environments * Provides project management oversight to infrastructure implementation projects. * Implements technology and infrastructure changes for platforms, performance and scoring. * Analyzes system response and determines tuning recommendations to improve performance of pre-production environments. * Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution * Identify opportunities to save costs and more effectively manage assets and escalate the opportunities * Ensure communication of process and procedure changes to key stakeholders * Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing Managers and Release Managers to ensure its implementation before the client take possession of the system * Support identification and collection of metrics and performance reporting processes * Monitors delivery against SLAs and reports exceptions to management * Participate in process improvement initiatives, when applicable * Producing and maintaining an inventory of environments together with a calendar of current and planned environment usage * Manage effective issue identification and resolution process; serve as the focal point for infrastructure pre-production related issues/crisis resolution Business Partnership * Maintain contact with the business users to proactively identify needed changes * Establish working relationships with technical, business and sourcing counterparts * Participate in process improvement initiatives People Management * Manage individual workload and deliver to agreed upon milestones * Proactively promote consistent project-based performance measurement and skill development of junior staff * Demonstrate ability to work in team environment and help resolve issues * Provide input to staffing plans at the project-level to identify key / required skills * College degree in related technical / business areas or equivalent work experience * 5 to 7 years relevant work experience * Understanding of the technology organization and / or business and technology * Re-engineering / process improvement experience, leading and coaching quality improvement projects * Strong change management skills; change agent * Excellent problem solving / analytical skills and knowledge of analytical tools * Excellent written and verbal communication skills * Ability to create / define metrics that accurately reflects the current state of a given process Relevant Technical Skills The Infrastructure Engineer is NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that an Infrastructure Engineer may be required to demonstrate over the course of this role. * Business Applications: Remedy Trouble Ticketing/ClearQuest * Office Automation: Word, Excel, Outlook * Planning & Design: Microsoft Project, Visio * Software Engineering: SQL Plus, Perl, K Shell, C Shell, AWK, Strong Datawarehouse experience with ETL (Informatica), Strong Oracle skills * Hardware: UNIX Servers (HP, IBM, Sun), Wintel Servers, EMC/IBM Storage, HP Storage, Veritas * O/S & Network: HP/UX, Windows 2000/XP, Windows Server 2003, Citrix,Standards & Methodology:ITIL2012-05-18 01:40:38United StatesU.S. CellularIllinoisINF000271ILBensenville, IL28780307http://find.uscellular.jobs/xml/28780307/jobUSAGurneeTitle: Retail Wireless Consultant - Part Time Gurnee, IL Location: Illinois-Gurnee U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-18 01:39:54United StatesU.S. CellularIllinoisSAL006040ILGurnee, IL28780300http://find.uscellular.jobs/xml/28780300/jobUSACoralvilleTitle: Cashier Greeter - Part Time Coralville, IA Location: Iowa-Coralville Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-18 01:39:54United StatesU.S. CellularIowaSAL006043IACoralville, IA28780301http://find.uscellular.jobs/xml/28780301/jobUSADeerfieldTitle: Retail Wireless Consultant - Part Time Deerfield, IL Location: Illinois-Deerfield U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-18 01:39:52United StatesU.S. CellularIllinoisSAL006041ILDeerfield, IL28780299http://find.uscellular.jobs/xml/28780299/jobUSAMcAlesterTitle: Retail Wireless Consultant- McAlester, OK Location: Oklahoma-McAlester U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-18 01:39:41United StatesU.S. CellularOklahomaSAL005939OKMcAlester, OK28780298http://find.uscellular.jobs/xml/28780298/jobUSACedar RapidsTitle: Retail Wireless Consultant - Part TIme Cedar Rapids, IA Location: Iowa-Cedar Rapids U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-18 01:39:39United StatesU.S. CellularIowaSAL006033IACedar Rapids, IA28780297http://find.uscellular.jobs/xml/28780297/jobUSABangorTitle: Sales Manager (Bangor, ME) Location: Maine-Bangor As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-18 01:39:37United StatesU.S. CellularMaineSAL006031MEBangor, ME28780296http://find.uscellular.jobs/xml/28780296/jobUSACedar RapidsTitle: Retail Wireless Consultant - Part Time Cedar Rapids, IA Location: Iowa-Cedar Rapids U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-18 01:39:37United StatesU.S. CellularIowaSAL006032IACedar Rapids, IA28780295http://find.uscellular.jobs/xml/28780295/jobUSAChicagoTitle: Business Analyst I - HR Location: Illinois-Chicago Works with business owners to analyze business requirements and develop integrated solutions. Provides functional and technical expertise, process and system reengineering, and workflow insight where appropriate. Develops specifications for new systems and manages change control (develops requirements, reviews/approves technical design, etc) to technology applications. Collaborates with the development team to ensure that they understand the business and functional specifications and deliver a quality, timely product. Works with training team to document system scenarios and identify roles impacted and help develop a change management / training plan. Actively participates in SQA preparation for and execution of user acceptance testing (UAT). Acts as an expert in data management and analysis. Consults with business to deisgn high caliber systems and processes. rovides functional feasibility assessment to business partners related to emerging initiatives. •Provides high-level and detailed business process and technical overviews and insight where appropriate. •?Maintains continuity between clients and HRSPI organization throughout complete project life cycle. •?Serves as primary liasion on projects to coordinate efforts between clients and HRSPI to ensure precision in communications, requirements, design, testing, prioritization, etc. Assesses cross-functional dependencies and makes recommendations for optimal roles, responsibilities, etc. •?Identifies, assesses, and documents business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions. Conducts research to determine if solutions to business requirements currently exist within or outside the business, and if not, whether new solutions are feasible. •?Analyzes impact of proposed solutions on existing technology platforms/infrastructure as well as processes. •?Provides input to buy vs. build decision based on input received from the business and other functions within technology. •?Provides input to the development of formal business cases, when applicable. •?Develops use cases to explain / demonstrate business requirements / specifications to the technology team. •?Contributes a business or process perspective during design reviews. •?Actively participates in system test preparation and execution of user acceptance testing (UAT). •?Creates test cases. •?Reviews test results and makes recommendations on "go / no go" for production releases. •?Develops training sessions, demos, and technical as well as user documentation. •?Provides relevant test scenarios for the testing team; works with test team to develop system integration test scripts and ensures the testing results correspond to the business expectations. •?Provides input into project / resource estimating activities. •?Identifies and communicates risks to delivering solution on time to client and other team members. •?Establish strong working relationships with all team memberes (including virtual project teams and clients). •?Key contributor in the development of solutions to meet business needs. •?Participate in and support cross-technology and cross-functional process improvement initiatives. People Management •?Manage individual workload to deliver work products on time with exceptional quality. •?Proactively promote consistent project-based performance measurement and skill development of all team members. • Demonstrate ability to work in team environment and help resolve issues •?Provide input to staffing plans at the project-level to identify key / required skills * BA/BS or equivalent experience. * Experience / understanding of business process reengineering and business modeling concepts. * Strong understanding of relational databases and normalization models. * Strong ability to integrate data from multiple sources and multiple formats to produce meaningful results with precision and efficiency. * Proficiently skilled at reverse-engineering system workflows via front-end analysis. * Demonstrated commitment to supporting the business and developing solutions through partnerships that enable our clients to provide exceptional service. * Basic understanding of the company's business practices, and familiarity with the company's products and services. * Strong analytical and writing skills. * HR experience (multi-company, multi-state, Federal Contractor, etc. preferred)2012-05-17 00:14:55United StatesU.S. CellularIllinoisHUM000172ILChicago, IL28750040http://find.uscellular.jobs/xml/28750040/jobUSARichlandTitle: Associate Relations Rep- Richland, WA Location: Washington-Richland The Associate Relations Representative provides Human Resources service delivery on a day-to-day basis including policy and procedure implementation, compensation assistance, associate communication, benefits enrollment & service escalations, turnover analysis, and legal compliance. Advises and coaches leaders on associate relations activities. Provides input, supports and implements company-wide initiatives, policies and procedures. * Implements organizational and HR strategies that support the company's goals and objectives. * Advises Leaders regarding associate relations issues. Ensures compliance with company values, policy/procedures and state and federal laws. * Responsible for investigations pertaining to misconduct and policy infractions. Provides recommendation toward dispute resolution. * Manages the administration of Human Resource policies and procedures and provides interpretation. * Serves as role model, ambassador, and teacher of company values, vision and standards of conduct. * Assesses existing talent and proactively identifies talent needs, issues and solutions. * Utilizes key HR metrics to analyze causes, needs and act upon findings. * Facilitates orientation program for both new associates and leaders via classroom instruction and virtual delivery. * Facilitates multiple associate development and leader development trainings. * Ensures excellence in execution of the performance management process through coaching and advising leaders on annual performance management processes and assisting leaders in implementation of the progressive disciplinary process. * Coaches and advises leaders on separation process (documentation, separation language). * Prepares for and attends unemployment hearings. * Drives the Company's vision and mission in support of the company culture. * Actively participates in and executes company-wide initiatives and completes special projects as assigned by immediate manager and HR Leadership, including organizational design work and job evaluations. * Supports initiatives related to compensation and incentive bonus programs. * Performs other duties as assigned. * Bachelor's Degree or equivalent business and management experience required * 4 to 7 years of broad, progressively more complex experience; HR experience in multiple functions, such as generalist, organizational/leadership development and training, preferred * Strong facilitation and training skills * Strong, working knowledge of employment law required; experience in preventing and/or responding to EEOC claims preferred * Project leadership experience required; HR project leadership experience preferred * Excellent interpersonal, verbal and written communication skills required * PC literacy required, preferably in Microsoft Word and Excel * Experience working with a Human Resources Information System and/or confidential data management system required * Positions requires occasional to moderate travel, dependent upon assigned function/geography2012-05-17 00:14:54United StatesU.S. CellularWashingtonHUM000173WARichland, WA28750038http://find.uscellular.jobs/xml/28750038/jobUSAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI (East Towne Kiosk) Location: Wisconsin-Madison U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-17 00:14:22United StatesU.S. CellularWisconsinSAL006029WIMadison, WI28749979http://find.uscellular.jobs/xml/28749979/jobUSAChicagoTitle: Director, Brand Advertising and Strategy Location: Illinois-Chicago The Director, Brand Advertising and Strategy, will be a critical member of the marketing leadership team accountable for the USCC brand positioning, brand strategy, brand planning and all mass market advertising production. Primary objectives will be to drive profitable growth through customer acquisition. This role will have oversight of more than $200 million in marketing investment, and will be accountable for developing breakthrough and persuasive creative within a clear strategic and positioning framework that he or she will also manage. In addition to developing the brands strategy and creative, this role will also manage agency and media partners and will ensure a broad communication and understanding of the brand message across the company. * Oversees and coordinates the development of and maintains all aspects of enterprise brand positioning and marketing strategy, to deliver fully integrated brand-building, customer acquisition campaigns to the marketplace. * Oversees all advertising related strategy and execution of brand image, with specific accountability for all mass advertising work including B-2B, Prepaid and agent versions. * Partners with consumer insights team in the reporting and analysis of advertising-related data and competitive intelligence to support business insights and marketing program/product development. * Ensures the effectiveness of promotional and brand-building campaigns with consumer target segments. * Devises and integrates all promotional, digital, advertising and media messaging strategies and go-to-market plans, ensuring they are understood and properly executed by all members of the Customer Acquisition team, Regional Sales Office marketing and the field-marketing organizations. * Provides direction for all advertising materials to ensure that the brand's message is clear, consistent and desired customer perceptions are being established. * Builds exceptionally strong working relationship with RSO marketing directors, regional VPs and directors of sales. * Manages all advertising agency partners including scope of work development and performance evaluations. * Directs media team and agency to develop effective contact strategies and directs associated investment allocations to increase MROI. * Oversees market analyses for problem markets, providing guidance to regions and owning the ongoing reporting and evolution of plans to ensure goals are achieved. * Leads all process development for the advertising team, ensuring work is accomplished as efficiently as possible. * Provides leadership to a direct report team while providing leadership and guidance across the Customer Acquisition team and RSO Marketing as needed. * Bachelor's degree in marketing, communications or related discipline. MBA is preferred but, not required. * 10-15 years of experience in a major CPG or similar large corporate environment managing brand positioning, strategy and advertising development. * Well-developed strategic experience, capable of interpreting research and segmentation models and shaping brand strategy and a brand building. * A combination of visionary, strategic and pragmatic project management and execution skills. * Demonstrated business planning abilities and hands-on tactical involvement. * The ability to relate to people at all levels in the organization, from senior executive management to agents and small business associates. * Demonstrated ability to train and develop marketing staff, motivating people to perform at their best, and providing effective and timely feedback to achieve results. * Ability to build strong camaraderie throughout the marketing organization by emphasizing collaboration. * Demonstrated ability to work with an extended team of cross-functional peers to build internal structure and systems required to fully activate social/digital strategies. * Exceptionally strong business case and deck development skills * Strong data analytic skills * Experience with a broad array of marketing communications * Excellent oral and written communication and presentation skills * Business knowledge of the wireless industry is a plus * Up to 20% travel required2012-05-17 00:14:22United StatesU.S. CellularIllinoisMAR000271ILChicago, IL28749980http://find.uscellular.jobs/xml/28749980/jobUSAOmahaTitle: Sales Manager - Omaha, NE Location: Nebraska-Omaha As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-17 00:14:18United StatesU.S. CellularNebraskaSAL006026NEOmaha, NE28749976http://find.uscellular.jobs/xml/28749976/jobUSACarpentersvilleTitle: Sales Manager - Carpentersville, IL Location: Illinois-Carpentersville As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-17 00:14:18United StatesU.S. CellularIllinoisSAL006025ILCarpentersville, IL28749977http://find.uscellular.jobs/xml/28749977/jobUSABloomingdaleTitle: Retail Wireless Consultant - Full Time Bloomingdale, IL Location: Illinois-Bloomingdale U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-17 00:14:18United StatesU.S. CellularIllinoisSAL006024ILBloomingdale, IL28749978http://find.uscellular.jobs/xml/28749978/jobUSARocklandTitle: Retail Wireless Consultant (Rockland, ME - PT) Location: Maine-Rockland Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-17 00:14:17United StatesU.S. CellularMaineSAL006028MERockland, ME28749975http://find.uscellular.jobs/xml/28749975/jobUSAAshevilleTitle: Retail Wireless Consultant - Greater Asheville Metro Area (Asheville, Hendersonville, Weaverville) Location: North Carolina-Asheville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-17 00:13:42United StatesU.S. CellularNorth CarolinaSAL006030NCAsheville, NC28749963http://find.uscellular.jobs/xml/28749963/jobUSAGreenvilleTitle: Agent Area Sales Manager (Greenville, NC) Location: North Carolina-Greenville This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:45United StatesU.S. CellularNorth CarolinaSAL005972NCGreenville, NC28725266http://find.uscellular.jobs/xml/28725266/jobUSAGreenvilleTitle: Agent Sales & Development Manager (Greenville, NC) Location: North Carolina-Greenville The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:45United StatesU.S. CellularNorth CarolinaSAL005973NCGreenville, NC28725267http://find.uscellular.jobs/xml/28725267/jobUSAKnoxvilleTitle: Agent Dist Sales Support Specialist (Knoxville,TN) Location: Tennessee-Knoxville This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:45United StatesU.S. CellularTennesseeSAL005970TNKnoxville, TN28725268http://find.uscellular.jobs/xml/28725268/jobUSAKnoxvilleTitle: Agent Area Sales Manager (Knoxville, TN) Location: Tennessee-Knoxville This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:45United StatesU.S. CellularTennesseeSAL005971TNKnoxville, TN28725269http://find.uscellular.jobs/xml/28725269/jobUSAMorgantownTitle: Agent Dist Sales Support Specialist (Morgantown, WV) Location: West Virginia-Morgantown This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:43United StatesU.S. CellularWest VirginiaSAL005977WVMorgantown, WV28725260http://find.uscellular.jobs/xml/28725260/jobUSARoanokeTitle: Agent Sales & Development Manager (Roanoke, VA) Location: Virginia-Roanoke The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:43United StatesU.S. CellularVirginiaSAL005976VARoanoke, VA28725262http://find.uscellular.jobs/xml/28725262/jobUSAMorgantownTitle: Agent Sales & Development Manager (Morgantown, WV) Location: West Virginia-Morgantown The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:43United StatesU.S. CellularWest VirginiaSAL005975WVMorgantown, WV28725263http://find.uscellular.jobs/xml/28725263/jobUSAGreenvilleTitle: Agent Dist Sales Support Specialist (Greenville, NC) Location: North Carolina-Greenville This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:43United StatesU.S. CellularNorth CarolinaSAL005974NCGreenville, NC28725264http://find.uscellular.jobs/xml/28725264/jobUSASouth PortlandTitle: Agent Sales & Development Manager (South Portland, ME) Location: Maine-South Portland The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:42United StatesU.S. CellularMaineSAL005962MESouth Portland, ME28725257http://find.uscellular.jobs/xml/28725257/jobUSAItascaTitle: Agent Sales & Development Manager - Itasca, IL Location: Illinois-Itasca The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:42United StatesU.S. CellularIllinoisSAL005979ILItasca, IL28725258http://find.uscellular.jobs/xml/28725258/jobUSARoanokeTitle: Agent Dist Sales Support Specialist (Roanoke, VA) Location: Virginia-Roanoke This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:42United StatesU.S. CellularVirginiaSAL005978VARoanoke, VA28725259http://find.uscellular.jobs/xml/28725259/jobUSABedfordTitle: Agent Dist Sales Support Specialist (Bedford, NH) Location: New Hampshire-Bedford This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:39United StatesU.S. CellularNew HampshireSAL005966NHBedford, NH28725255http://find.uscellular.jobs/xml/28725255/jobUSABedfordTitle: Agent Sales & Development Manager (Bedford, NH) Location: New Hampshire-Bedford The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:39United StatesU.S. CellularNew HampshireSAL005965NHBedford, NH28725254http://find.uscellular.jobs/xml/28725254/jobUSABangorTitle: Agent Sales & Development Manager (Bangor, ME) Location: Maine-Bangor The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:38United StatesU.S. CellularMaineSAL005964MEBangor, ME28725251http://find.uscellular.jobs/xml/28725251/jobUSAAugustaTitle: Agent Sales & Development Manager (Augusta, ME) Location: Maine-Augusta The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:38United StatesU.S. CellularMaineSAL005963MEAugusta, ME28725252http://find.uscellular.jobs/xml/28725252/jobUSASouth PortlandTitle: Agent Dist Sales Support Specialist (South Portland, ME) Location: Maine-South Portland This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:37United StatesU.S. CellularMaineSAL005967MESouth Portland, ME28725249http://find.uscellular.jobs/xml/28725249/jobUSAKnoxvilleTitle: Agent Sales & Development Manager (Knoxville, TN) Location: Tennessee-Knoxville The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:37United StatesU.S. CellularTennesseeSAL005968TNKnoxville, TN28725248http://find.uscellular.jobs/xml/28725248/jobUSAAshevilleTitle: Agent Sales & Development Manager (Asheville, NC) Location: North Carolina-Asheville The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:37United StatesU.S. CellularNorth CarolinaSAL005969NCAsheville, NC28725250http://find.uscellular.jobs/xml/28725250/jobUSAMishawakaTitle: Agent Sales & Development Manager - Mishawaka, IN Location: Indiana-Mishawaka The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:36United StatesU.S. CellularIndianaSAL005994INMishawaka, IN28725245http://find.uscellular.jobs/xml/28725245/jobUSAMadisonTitle: Agent Sales & Development Manager - Madison, WI Location: Wisconsin-Madison The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:36United StatesU.S. CellularWisconsinSAL005993WIMadison, WI28725246http://find.uscellular.jobs/xml/28725246/jobUSAGrand IslandTitle: Agent Area Sales Manager - Grand Island, NE Location: Nebraska-Grand Island This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:35United StatesU.S. CellularNebraskaSAL005995NEGrand Island, NE28725243http://find.uscellular.jobs/xml/28725243/jobUSAOmahaTitle: Agent Dist Sales Support Specialist - Omaha, NE Location: Nebraska-Omaha This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:34United StatesU.S. CellularNebraskaSAL005999NEOmaha, NE28725240http://find.uscellular.jobs/xml/28725240/jobUSAGrand IslandTitle: Agent Sales & Development Manager - Grand Island, NE Location: Nebraska-Grand Island The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:34United StatesU.S. CellularNebraskaSAL005996NEGrand Island, NE28725241http://find.uscellular.jobs/xml/28725241/jobUSAOmahaTitle: Agent Sales & Development Manager - Omaha, NE Location: Nebraska-Omaha The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:34United StatesU.S. CellularNebraskaSAL005997NEOmaha, NE28725242http://find.uscellular.jobs/xml/28725242/jobUSAWaukeshaTitle: Agent Sales & Development Manager - Waukesha, WI Location: Wisconsin-Waukesha The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:33United StatesU.S. CellularWisconsinSAL005998WIWaukesha, WI28725239http://find.uscellular.jobs/xml/28725239/jobUSAItascaTitle: Agent Dist Sales Support Specialist - Itasca, IL Location: Illinois-Itasca This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:31United StatesU.S. CellularIllinoisSAL005980ILItasca, IL28725235http://find.uscellular.jobs/xml/28725235/jobUSAKearneyTitle: Sales Manager - Kearney, NE Location: Nebraska-Kearney As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-16 03:23:31United StatesU.S. CellularNebraskaSAL005982NEKearney, NE28725234http://find.uscellular.jobs/xml/28725234/jobUSAMartinsburgTitle: Retail Wireless Consultant - Martinsburg, WV Location: West Virginia-Martinsburg Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-16 03:23:31United StatesU.S. CellularWest VirginiaSAL005981WVMartinsburg, WV28725236http://find.uscellular.jobs/xml/28725236/jobUSAPeoriaTitle: Agent Sales & Development Manager - Peoria, IL Location: Illinois-Peoria The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:31United StatesU.S. CellularIllinoisSAL005984ILPeoria, IL28725237http://find.uscellular.jobs/xml/28725237/jobUSARockfordTitle: Agent Sales & Development Manager - Rockford, IL Location: Illinois-Rockford The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:31United StatesU.S. CellularIllinoisSAL005983ILRockford, IL28725238http://find.uscellular.jobs/xml/28725238/jobUSABloomingtonTitle: Agent Dist Sales Support Specialist - Full Time Bloomington, IL Location: Illinois-Bloomington This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:30United StatesU.S. CellularIllinoisSAL005987ILBloomington, IL28725231http://find.uscellular.jobs/xml/28725231/jobUSAPeoriaTitle: Agent Dist Sales Support Specialist - Full Time Peoria, IL Location: Illinois-Peoria This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:30United StatesU.S. CellularIllinoisSAL005988ILPeoria, IL28725232http://find.uscellular.jobs/xml/28725232/jobUSAMishawakaTitle: Agent Dist Sales Support Specialist - Full Time Mishawaka, IN Location: Indiana-Mishawaka This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:30United StatesU.S. CellularIndianaSAL005989INMishawaka, IN28725233http://find.uscellular.jobs/xml/28725233/jobUSAQuincyTitle: Agent Sales & Development Manager - Quincy, IL Location: Illinois-Quincy The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:29United StatesU.S. CellularIllinoisSAL005985ILQuincy, IL28725230http://find.uscellular.jobs/xml/28725230/jobUSAPeoriaTitle: Agent Sales & Development Manager - Peoria, IL Location: Illinois-Peoria The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:29United StatesU.S. CellularIllinoisSAL005986ILPeoria, IL28725229http://find.uscellular.jobs/xml/28725229/jobUSATulsaTitle: Agent Sales & Development Manager - Tulsa, OK Location: Oklahoma-Tulsa The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:09United StatesU.S. CellularOklahomaSAL006022OKTulsa, OK28725222http://find.uscellular.jobs/xml/28725222/jobUSAOklahoma CityTitle: Agent Sales & Development Manager - Oklahoma City, OK Location: Oklahoma-Oklahoma City The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:09United StatesU.S. CellularOklahomaSAL006021OKOklahoma City, OK28725223http://find.uscellular.jobs/xml/28725223/jobUSATulsaTitle: Agent Distribution Sales Support Specialist - Tulsa, OK Location: Oklahoma-Tulsa This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:09United StatesU.S. CellularOklahomaSAL006020OKTulsa, OK28725224http://find.uscellular.jobs/xml/28725224/jobUSAMedfordTitle: Agent Area Sales Manager - Medford, OR Location: Oregon-Medford This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:08United StatesU.S. CellularOregonSAL006023ORMedford, OR28725221http://find.uscellular.jobs/xml/28725221/jobUSAColumbiaTitle: Agent Distribution Sales Support Specialist - Columbia, MO Location: Missouri-Columbia This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:07United StatesU.S. CellularMissouriSAL006018MOColumbia, MO28725219http://find.uscellular.jobs/xml/28725219/jobUSAColumbiaTitle: Agent Sales & Development Manager - Columbia, MO Location: Missouri-Columbia The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:07United StatesU.S. CellularMissouriSAL006019MOColumbia, MO28725220http://find.uscellular.jobs/xml/28725220/jobUSAMedfordTitle: Agent Distribution Sales Support Specialist - Medford, OR Location: Oregon-Medford This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:05United StatesU.S. CellularOregonSAL006013ORMedford, OR28725217http://find.uscellular.jobs/xml/28725217/jobUSAEurekaTitle: Agent Sales & Development Manager - Eureka, CA Location: California-Eureka The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:05United StatesU.S. CellularCaliforniaSAL006012CAEureka, CA28725218http://find.uscellular.jobs/xml/28725218/jobUSARichlandTitle: Agent Sales & Development Manager - Richland, WA Location: Washington-Richland The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:04United StatesU.S. CellularWashingtonSAL006014WARichland, WA28725212http://find.uscellular.jobs/xml/28725212/jobUSARichlandTitle: Agent Area Sales Manager - Richland, WA Location: Washington-Richland This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:04United StatesU.S. CellularWashingtonSAL006017WARichland, WA28725213http://find.uscellular.jobs/xml/28725213/jobUSAKennewickTitle: Agent Distribution Sales Support Specialist - Kennewick, WA Location: Washington-Kennewick This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:04United StatesU.S. CellularWashingtonSAL006016WAKennewick, WA28725214http://find.uscellular.jobs/xml/28725214/jobUSABendTitle: Agent Sales & Development Manager - Bend, OR Location: Oregon-Bend The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:04United StatesU.S. CellularOregonSAL006011ORBend, OR28725215http://find.uscellular.jobs/xml/28725215/jobUSAMedfordTitle: Agent Sales & Development Manager - Medford, OR Location: Oregon-Medford The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:04United StatesU.S. CellularOregonSAL006010ORMedford, OR28725216http://find.uscellular.jobs/xml/28725216/jobUSAWaukeshaTitle: Agent Dist Sales Support Specialist - Waukesha, WI Location: Wisconsin-Waukesha This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:03United StatesU.S. CellularWisconsinSAL006007WIWaukesha, WI28725209http://find.uscellular.jobs/xml/28725209/jobUSAManhattanTitle: Agent Distribution Sales Support Specialist - Manhattan, KS Location: Kansas-Manhattan This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:03United StatesU.S. CellularKansasSAL006008KSManhattan, KS28725210http://find.uscellular.jobs/xml/28725210/jobUSALongviewTitle: Agent Sales & Development Manager - Longview, WA Location: Washington-Longview The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:03United StatesU.S. CellularWashingtonSAL006015WALongview, WA28725211http://find.uscellular.jobs/xml/28725211/jobUSAUrbandaleTitle: Agent Sales & Development Manager - Urbandale, IA Location: Iowa-Urbandale The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:02United StatesU.S. CellularIowaSAL006003IAUrbandale, IA28725207http://find.uscellular.jobs/xml/28725207/jobUSATulsaTitle: Agent Area Sales Manager - Tulsa, OK Location: Oklahoma-Tulsa This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:02United StatesU.S. CellularOklahomaSAL006009OKTulsa, OK28725208http://find.uscellular.jobs/xml/28725208/jobUSACedar RapidsTitle: Agent Sales & Development Manager - Cedar Rapids, IA Location: Iowa-Cedar Rapids The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:01United StatesU.S. CellularIowaSAL006002IACedar Rapids, IA28725200http://find.uscellular.jobs/xml/28725200/jobUSACedar RapidsTitle: Agent Dist Sales Support Specialist - Cedar Rapids, IA Location: Iowa-Cedar Rapids This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:01United StatesU.S. CellularIowaSAL006001IACedar Rapids, IA28725201http://find.uscellular.jobs/xml/28725201/jobUSAUrbandaleTitle: Agent Dist Sales Support Specialist - Urbandale, IA Location: Iowa-Urbandale This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:01United StatesU.S. CellularIowaSAL006000IAUrbandale, IA28725202http://find.uscellular.jobs/xml/28725202/jobUSAManhattanTitle: Agent Sales & Development Manager - Manhattan, KS Location: Kansas-Manhattan The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:01United StatesU.S. CellularKansasSAL006006KSManhattan, KS28725203http://find.uscellular.jobs/xml/28725203/jobUSAMadisonTitle: Agent Dist Sales Support Specialist - Madison, WI Location: Wisconsin-Madison This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:01United StatesU.S. CellularWisconsinSAL006005WIMadison, WI28725204http://find.uscellular.jobs/xml/28725204/jobUSAUrbandaleTitle: Agent Area Sales Manager - Urbandale, IA Location: Iowa-Urbandale This strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team. This position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage. This position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. * Oversees the development and implementation of sales activity within their assigned territory. * Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets. * Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met. * Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures. * Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed. * Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues. * Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures. * Oversees and audits the agent store locations and merchandising according to store standards. * Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage. * Attends required training and meetings. * Attends select sales and marketing events as needed. * Travels as necessary. * Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge. * Lead by, and be an example of the principles of the Dynamic Organization. * Performs other duties as assigned by the leadership of U.S. Cellular®. * College degree or equivalent experience * 5 - 7 years of sales experience and indirect distribution account management experience. * A blend of business/industry acumen required * Working knowledge of retail and indirect distribution programs. * Special project and initiatives management experience required. * Strong organizational skill required. * Ability to translate strategic objectives into manageable goals and tactical plans. * Strong analytical and financial acumen. * Strong communication and interpersonal skills required. * 3 years experience managing direct reports required.2012-05-16 03:23:01United StatesU.S. CellularIowaSAL006004IAUrbandale, IA28725206http://find.uscellular.jobs/xml/28725206/jobUSAChicagoTitle: Leadership and Organizational Development Manager Location: Illinois-Chicago The Leadership & Organizational Development Manager is responsible for the effective execution of leadership development programs, performance consulting, talent management, succession planning and other related training and business initiatives. A core focus of this position is to strengthen the skills of current leaders and identify and develop future leadership talent within the organization. Responsible for identifying training needs, assessing the Dynamic Organization's culture, strategic talent development, recommending and implementing solutions, and evaluating training programs. * Accountable for building a high performing and agile organization, improving leadership bench strength, fostering training and development at all levels of the organization and building a team based culture of performance, speed and accountability. * Proactively assess the organizational implications of business strategies and partner with the appropriate business and HR team members to create and drive organizational, team, and leadership excellence to support the business. Works closely with other parts of the HR organization and organizational leadership in the design and implementation of enterprise wide or functional business programs, structures and systems that will best optimize people, strategy, structure, processes and the Dynamic Organization. * Acts as a strategic partner to the Officer team and to senior executives by identifying suitable talent and organizational development initiatives to address existing and anticipated long term needs. Integrate standard processes to measure competencies, gaps, and strengths to develop and strengthen our leader culture. Introduce tools and methods to enhance and develop desired behaviors throughout the organization. * Act as a coach to officers and directors, provide feedback on coaching, communications and team development; share best practices. * Conduct formal organizational assessments to provide feedback to the organization regarding the Dynamic Organization and organizational development issues. Ensure organizational skill gaps are identified, create custom interventions and programs to address gaps. (e.g. Focus groups with associates and leaders) * In partnership with HR, manage and facilitate the associate culture survey process; including the assessment and diagnosis of survey results, support leadership to create appropriate action plans. * Organize, plan and facilitate company wide leadership conferences for 1600 leaders. (e.g. Leadership Forum and Director Forums) * Strategically design and deliver developmental and training programs for leadership, while determining measurements tools to evaluate return on investment (ROI) and success. * Create and implement the talent management infrastructure, framework, and strategies to support the organization. Design and implement organization-wide processes for talent assessment and review, management and leadership development, and succession planning. * Enhance and drive the process by which leadership talent advances through the organization; utilize succession, development programs and other talent planning process to build talent bench at all leadership levels. * Strengthen our present process for evaluating leadership skills, performance and potential; ensure assignment and advancement decisions clearly reflect assessments and succession plans. * In partnership with AR, oversee corporate and field performance review process. * Enroll senior executives in a talent development model/approach and define a multi-year phased approach to achieving objectives. * Work with Human Resources and departmental management to ensure continued alignment between training program, development plans, and job descriptions. Assists departmental management to assure all associate's development plans are current, with quantifiable development plans identified and that training program is aligned with these needs. * Develop on-boarding initiation programs, processes and measurement tools to begin to close above defined gap in our desire to be a performance driven organization. * Project planning and project management for enterprise change initiatives, organizational design and organizational alignment initiatives * Develop and continuously enhance the company's performance management processes to encourage effective evaluation, coaching and development. Ensure appropriate tools and system provided (working in partnership with HRIS team) * Determine what organizational assessments (e.g. associate surveys, assessment tools, talent management performance metrics etc.) are needed to help drive organizational change efforts, measure their effectiveness, and manage vendors to design and implement appropriate tools. * Determine our overall assessment and competency strategy throughout the employee life cycle. Ensure leadership competencies reflect current and future business requirements. Ensure leadership competencies are appropriately embedded into the organization. * Evaluates and manages external consultants, vendors and vendor contracts in the delivery of services and provides feedback. * Provide analyses and presentations of demographic trends, key employee development, succession planning and other key strategic workforce issues. Monitors the linkage between training curriculum and job performance by conducting evaluations to assess transfer of learning, application on the job, and business impact. * Lead a cross-functional project team in the development and implementation of training programs * Stay abreast of leading edge organization, leadership, and learning theories, applications, and tools. · Bachelor's degree. Master's degree in Organizational Development or related discipline preferred. · At least 10 years progressive experience in organization and leadership development roles. · Exceptional written, oral, facilitation and platform communication skills. · Strong organizational, assessment, problem solving, decision-making and project management skills. · Experience in learning and development with ability to create custom tailored programs. · Ability to travel as required. Position may require 50% or more travel.2012-05-14 21:37:22United StatesU.S. CellularIllinoisHUM000171ILChicago, IL28683602http://find.uscellular.jobs/xml/28683602/jobUSARoanokeTitle: Retail Wireless Consultant - (Electric Rd) Roanoke, VA (PART-TIME) Location: Virginia-Roanoke Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-14 21:37:19United StatesU.S. CellularVirginiaSAL005959VARoanoke, VA28683599http://find.uscellular.jobs/xml/28683599/jobUSAMartinsburgTitle: Retail Sales Manager - Martinsburg, WV Location: West Virginia-Martinsburg As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-14 21:37:19United StatesU.S. CellularWest VirginiaSAL005957WVMartinsburg, WV28683600http://find.uscellular.jobs/xml/28683600/jobUSANoneTitle: Director, Customer Service Operations Location: United States Lead, direct and execute on all operational and customer support activities and staff support functions for Customer Service, Financial Services and Telesales. Directly responsible for all aspects of the day to day operations of our care centers including workforce planning functions, call center technology support, incident management, staffing, forecasting, and overall customer experience performance. Formulate, implement and direct initiatives to drive corporate and Customer Service strategy, business results, and efficiencies across a multiple call center environment. Drive strategic thought process regarding customer support strategy including self service utilization, call center routing strategies and staffing strategies to help deliver the world's best customer experience. Provides d irection and leadership of workforce planning, staffing and forecasting for all care centers. * Responsible for key performance indicators of overall customer experience across all care centers including achieving service level targets, occupancy, shrinkage, schedule effectiveness, budget targets, associate satisfaction and customer engagement * Develop informal and indirect management relationships within each care center to monitor execution of direction and initiatives; Propose recommendations and offer solutions to care center leaders * Ensure forecast accuracy to adequately achieve key performance indicators. * Utilize data and conduct analysis to identify and address opportunities to improve process, procedure, policy and strategic direction. * Undertake long term business planning by partnering with cross functional stakeholders in IS, Marketing, Finance, and Human Resources to develop the 5-year, annual, and quarterly plan for Customer Service * Develop and execute against a long-term staffing plan. Responsible for the determining the hiring and capacity plans for all care centers * Responsible to lead the team that performs day to day scheduling and intraday performance to ensure associate and customer satisfaction Direction and management of all care center technology, change management, incident management and technology upgrades for all our care centers and outsource partners * Communication and direction to key stakeholders and business leaders on all customer and associate impacting issues * Develop working relationship within and across Customer Service to fully understand business needs, issues, operations and opportunities. * Demonstrate alignment of proposed initiatives and solutions to corporate and Customer Service strategy and desired results * Develop the annual and long-range technology roadmap for Customer Service * Partner with the financial services organization to implement and execute on support strategies that align with SLA Provides leadership support to direct teams and indirect teams located within each of our care centers. * Bachelor degree in related discipline or equivalent experience required; Masters or MBA degree preferred * 7 - 10 years of customer service/ sales operations experience is required, with a minimum of 4 years at a management or director-level position * Demonstrated ability to direct others in the analysis of complex problems and the formulation and implementation of results-oriented action plans * Demonstrated leadership skills including the ability to build relationships and teams * A combination of large call center and multiple site location is a plus * Excellent oral and written communication skills are required * Proven change manager * Experience with call center technology applications including workforce management, call routing, call center reporting, call recording, PBX, CTI, and IVR (Avaya, Genesys, Aspect, NICE experience preferred)2012-05-14 21:37:19United StatesU.S. CellularNoneCUS000415NoneVirtual, USA28683601http://find.uscellular.jobs/xml/28683601/jobUSAKenoshaTitle: Sales Manager - Kenosha, WI Location: Wisconsin-Kenosha As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-14 21:37:18United StatesU.S. CellularWisconsinSAL005955WIKenosha, WI28683597http://find.uscellular.jobs/xml/28683597/jobUSAMadisonTitle: Service Technician - Part Time Madison, WI Location: Wisconsin-Madison Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-14 21:37:18United StatesU.S. CellularWisconsinSAL005954WIMadison, WI28683596http://find.uscellular.jobs/xml/28683596/jobUSAYakimaTitle: Retail Wireless Consultant - Yakima, WA (Nob Hill) - Part Time Location: Washington-Yakima Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * Bilingual preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-14 21:37:18United StatesU.S. CellularWashingtonSAL005953WAYakima, WA28683598http://find.uscellular.jobs/xml/28683598/jobUSAWaukeshaTitle: Training Coordinator- Associate Performance Solutions Location: Wisconsin-Waukesha Supports and coordinates learning solutions activities to meet the needs of associates and leaders. Responsible for administration of all learning systems and acts as point of contact for systems questions and issues in assigned locations. Manages repository of all training modules, related content and documentation, as appropriate. * Manages and/or maintains master repository of all learning modules' content and documentation within established methodologies and standards of excellence * Manages release and version control of all learning documentation, as appropriate * Supports and updates the Learning Management System with course information and maintains LMS data, as required * Conducts educational sessions on the Learning Management Systems and other learning systems, as required * Supports coordinating and organizing all frontline associate training activities in assigned locations, including but not limited to ordering, assembling and distributing training materials; room, food and beverage coordination; and other support as required * Tracks training activities and participation rates using standardized (manual and automated) processes * Creates, updates and communicates monthly training schedule * Markets training activities including design and delivery of training announcements in assigned locations * Assists with coordination of leadership development courses, as required * Writes a variety of informational training reports, emails, and forms * Assists with procurement activities, invoice processing, and records maintenance * Performs other duties as assigned * Travel as required, up to 10% * High school diploma or equivalent required; Bachelor's degree preferred * Minimum of 3 years administrative experience required * Demonstrated organizational and planning skills required * Proficiency in document management, including but not limited to version control and managing network files required; proficiency with document preparation for web posting preferred * Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required * Ability to deal with a variety of people at all levels in the organization * Proven track record of meeting deadlines, performing with a high degree of accuracy in a fast paced environment, handling constantly changing priorities, and dealing well with conflict * Excellent written and oral communication skills * Strong customer focus required * Ability to lift up to 25 pounds of training materials * Ability to travel as required2012-05-14 21:37:14United StatesU.S. CellularWisconsinHUM000169WIWaukesha, WI28683549http://find.uscellular.jobs/xml/28683549/jobUSABangorTitle: Service Technician (Bangor, ME - PT) Location: Maine-Bangor Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-14 21:37:13United StatesU.S. CellularMaineSAL005941MEBangor, ME28683526http://find.uscellular.jobs/xml/28683526/jobUSAMilwaukeeTitle: Retail Wireless Consultant - Part Time Milwaukee, WI (Water St) Location: Wisconsin-Milwaukee U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-14 21:37:10United StatesU.S. CellularWisconsinSAL005961WIMilwaukee, WI28683429http://find.uscellular.jobs/xml/28683429/jobUSABensenvilleTitle: Lead Software Test Engineer - Information Management - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Leads and oversees the Testing in support of U.S. Cellular® Data Warehousing/Business Intelligence projects. Establish and ensure adherence to the test processes and methodologies for test planning and test execution. Champions, supports and educates associates on test processes and methodologies. Collaborates with Business Partners and IS teams to facilitate timely planning and execution of Testing. Responsible for developing the data coverage/strategies to support the testing effort. Manages Quality Assurance engineers and business partners during test execution activities. Accountable for testing quality and effectiveness; which includes developing the test approach for the project test strategy, developing the test plan, managing detailed test case design and timelines, scheduling resources, conducting test execution, evaluating test results and reporting overall test results. Test Work · Identifies solution gaps or inconsistencies across multiple projects. · Identifies cross project dependencies within a release or program. · Using technical knowledge and experience, independently performs advanced root cause analysis on complex code issues/bugs, and consults with the development team on possible resolution. May make recommendations based on analysis. Using standard test strategy and plan templates writes and owns the test documents for each project. Requires clear understanding of business requirements in order to write test strategies and plans to ensure all critical functionality is included and works as designed. · Designs the testing protocol based on the assessment and analysis of the technology/application. This involves creating, managing and approving testing documents and testing schedules and reviewing the testing steps to ensure completion and flow. Using previous experience and technical knowledge, needs to analyze and assess the interdependencies of the tests and applications and the technology/applications that will be affected by the tests. · Utilizes automated testing tools to execute tests. · Using technical knowledge performs basic root cause analysis on code issues/bugs and consults with the development team on possible resolution. · Co-ordinates and execute multiple phases of testing. · Identifies documents and facilitates resolution and communication of defects, issues and decisions. · Facilitates meetings with testing team(s), development team, and business owners. · Responsible for providing estimates to managers and project managers for testing deliverables. · Document and share new test procedures and techniques. · Reconcile test results from different tests and different groups. · Ensure Sarbanes-Oxley (SOX) compliance, as well as compliance to company and team processes. · Writes and executes system tests utilizing standard test methods and tools for routine to moderately complex systems. o Identifies which test method to use. o Records, tracks and regresses defects using standard test tools. · Reviews and analyzes business and technical requirements and specifications, and identifies and communicates gaps between requirements and proposed solutions. · Attends and participates in all project related meetings. · Adheres to established team standards for all produced deliverables and other documentation. · Develop test scripts and test cases based upon requirements and other project documentation. · Executes multiple phases of testing. · Works with business and technology leads to identify the appropriate data for testing, and prepares that data for the test cases. · Identifies and documents defects. Technical Consulting and Analysis · Analyzes, develops, implements and drives adoption of new or modified quality assurance procedures, templates and processes. · Based on analysis and interpretation of technology/applications, provides technical consultation and recommendations to management to ensure the development and implementation of quality IT systems and software throughout the project life cycle. User Acceptance Testing · Plans, coordinates and monitors UAT test design and execution in collaboration with the Project Manager and Enterprise Test Management (ETM) Test Lead for the Data Warehousing/Business Intelligence space. · Engages with appropriate Business Partner testing resources throughout the project lifecycle; including review of business requirements and participation in business case analysis meetings, coordination of test participants during test execution and ensuring final Business Partner approval of UAT Testing Results Summary to satisfy Sarbanes-Oxley compliance. · Creates UAT test strategy as input to the overall Test Strategy. Develops the UAT Test Plan and facilitates Work Product Review (WPR) of UAT Test Plan. · Develops UAT Test Cases, as required, and coordinates review of UAT Test Cases. Defines UAT test environment and ensures the identified UAT test environment is available as planned. Coordinates design of test data for UAT testing. · Establishes the UAT test schedule and coordinates the execution of UAT test activities with Business Partner and vendors. Prepares for and conducts daily UAT Testing Status Meetings during UAT test execution. Prepares test metrics and defect reporting. · Ensures requirements traceability by overseeing the mapping UAT Test Cases to appropriate business requirements in the Requirements Traceability Matrix and in Quality Center. Communication and Reporting · Defines, reports, and analyzes test and productivity metrics and trends. Makes recommendations and advises the testers on ways to improve their efficiencies and also to the Software Development team on ways to make development more efficient. · Persuasive communication across the IS organization and with our business partners. · Identify and contribute to process improvement initiatives. · Engages others to promote, teach, and refine team processes within and outside of the testing group. · Analyzes and communicates test metrics and trends. · Persuasive communication within the project and functional teams. Provides metrics reporting on test progress, execution and defects. · Identifies and reports project issues and risks to project team on a timely basis at the appropriate level of detail. · Communicate status / risks to manager regarding delivering solution on time. · Identifies, mitigates, and drives project issues and risks to resolution. · Persuasive communication within the project team. · Independently analyzes testing results from the entire team against the project testing strategy. Presents final results and makes recommendations to Business Owners and Management. · Assists with providing task level time estimates. · Effectively collaborates with project team to address project requirements, deliverables and issues. · Assists in identifying and reporting project issues and risks to project team on a timely basis. · Actively contributes to testing process improvement. Business Partner · Solicit feedback from business and IS partners to drive process improvement. Team Leadership · Manage individual and team(s) on large complex projects workload and deliver to agreed upon project milestones and quality standards. · Serves as a technical leader within the company. · Proactively looks for potential quality issues. · Looks for and corrects common quality themes across the enterprise. · Provides peer reviews, and may check work of lower level Engineers as required. · Coach / mentor other team members as appropriate. · Promote effective teamwork and resolve interpersonal issues. People and Project Management · Manage individual and team (3 or more) workload and deliver to agreed upon project milestones and quality standards. · Participates in interview process. · Able to coordinate project level work between onshore and offshore. · Directs Software Quality Assurance Engineers by assigning and prioritizing testing tasks. Ensures test strategy, plans and schedules are executed appropriately and results are recorded. · Demonstrate ability to work in team environment and help resolve team issues. · Provides performance feedback · On-board new associates and/or consultants. · Stays abreast of industry best practices and wireless trends and shares this information with teammates. * 10 years experience in Quality Control, Quality Management and * 4 years of Information Technology Leadership Experience, including 2 years of experience leading in Quality Control, Quality Management Expert Skill/Knowledge in the following: · Using Informatica to monitor job status and perform basic troubleshooting on ETL failures · Analytical skills to distinguish between ETL data issues versus environmental data issues · VI editor, FTP, SCP, ssh · Knowledge of Oracle (Complex joins, data mapping, SQL development skills) · Knowledge of ETL testing process including Type1 and Type2 changes · Knowledge of relational, star schema, dimensional data models · Understanding of data rollups/aggregation, data standardization and slowly changing dimensions · Unix scripting · Industry related quality standards · Quality improvement methodologies (Six Sigma, TQM, etc) - Institute · Broad Range of Technology Knowledge · SQL · Microsoft Project · Project Management Skills2012-05-14 21:37:09United StatesU.S. CellularIllinoisINF000306ILBensenville, IL28683378http://find.uscellular.jobs/xml/28683378/jobUSAGreen BayTitle: Retail Wireless Consultant - Full Time Green Bay, WI Location: Wisconsin-Green Bay U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:05United StatesU.S. CellularWisconsinSAL005949WIGreen Bay, WI28647038http://find.uscellular.jobs/xml/28647038/jobUSAJanesvilleTitle: Sales Manager - Janesville/Beloit, WI Location: Wisconsin-Janesville As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005946WIJanesville, WI28647035http://find.uscellular.jobs/xml/28647035/jobUSAGreen BayTitle: Retail Wireless Consultant - Part Time Green Bay, WI Location: Wisconsin-Green Bay U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005948WIGreen Bay, WI28647036http://find.uscellular.jobs/xml/28647036/jobUSAAppletonTitle: Retail Wireless Consultant - Part Time Appleton, WI Location: Wisconsin-Appleton U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 23:58:04United StatesU.S. CellularWisconsinSAL005947WIAppleton, WI28647037http://find.uscellular.jobs/xml/28647037/jobUSAKnoxvilleTitle: Retail Wireless Consultant - Greater Knoxville, TN Metro Area (FT) Location: Tennessee-Knoxville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-11 23:58:00United StatesU.S. CellularTennesseeSAL005944TNKnoxville, TN28647034http://find.uscellular.jobs/xml/28647034/jobUSAChicagoTitle: Manager, Supply Chain Location: Illinois-Chicago This position will be responsible for leading a team responsible for all activities, systems, processes and communications to ensure effective and efficient inventory management of products (wireless devices and accessories) at the National Distribution Center. This includes maximizing customer service levels while simultaneously minimizing risk and reducing cost through effective demand forecasting/planning, supply forecasting/planning, replenishment scheduling and inventory management. This person will also be responsible for developing, implementing and continuously improving systems, processes and communications to improve customer satisfaction and drive standards of excellence throughout the wireless device and accessory supply chain. * Responsible for overall supply forecasting/planning, demand forecasting/planning and inventory management for wireless devices and accessories. * Develop and implement effective strategies and tactics to improve supply chain for new and existing devices and accessories. Facilitate and lead internal cross-functional planning and risk mitigation processes to improve customer satisfaction and drive standards of excellence. * Partner with the device team, marketing, sales and finance to develop and execute appropriate course(s) of action for product launches, inventory shortages, excess inventory and end-of-life product distribution, including liquidation sales. * Develop, implement and maintain proper order flow quantities to support sales, inventory, profitability and DC space. This includes the continuous evaluation, review and optimization of inventory turns, service levels and inventory levels. * Establish and measure performance indicators to monitor supply chain performance to maximize service levels, optimize resource utilization, minimize total cost and reduce business risk. * Establish and maintain effective forecasting/planning for all wireless devices and accessories inventory. Monitors and reports forecasting/planning accuracy. Develops and Executes plans to improve accuracy. * Lead in the identification and implementation of new technology and processes to improve forecasting/planning, and other device supply chain functions. * Responsible for return to vendor process as well as returns to vendor reconciliation. * Ensure timely communication regarding inventory levels and key performance indicators to keep organization informed of inventory issues and supply chain performance. * Plan, Initiate and Monitor open purchase orders to ensure timely receipt and inventory of all products meet cycle time and inventory stocking requirements. * Ensure proper procedures and internal controls are in place over physical product flow and accounting of inventory in operations, distribution, contract warehouse and retail sites. * Establish and manage financial budget for inventory buy plan. * Responsible for managing inventory risk, obsolescence, write-off and scrap processes to minimize cost throughout the supply chain. * Establish and maintain vendor scorecard information. * Subject Matter expert for all inventory. * Leads, directs, trains and manages inventory team. • Bachlelor's degree in Business, Management, Finance or related field. MBA preferred. • 5-7 years experience in inventory management/supply chain management • Experience with SAP and/or supply chain demand/supply planning software tools preferred • Strong written, oral and interpersonal skills are required • Demonstrated Leadership skills • Strong Analytical Skills • Comfortable speaking in front of large groups • Strong problem solving and negotiation skills are required • Proficient PC skills in MS Office products (Excel, Powerpoint, Word) • Willingness to travel2012-05-11 23:56:59United StatesU.S. CellularIllinoisSAL005928ILChicago, IL28647015http://find.uscellular.jobs/xml/28647015/jobUSAChicagoTitle: Senior Manager, Supply Chain Location: Illinois-Chicago This position will be responsible for all strategic and operational aspects of the supply chain and inventory management for wireless devices and accessories. This position will work in close partnership with internal and external partners to develop strategies and plans to maximize service levels while simultaneously minimizing risk and reducing total cost throughout the entire device supply chain. Essential Duties and Key Responsibilities: • Reponsible for the Strategic and Operational oversight of all device supply chain operations and inventory management • Lead all activities with Sales, Marketing, Sales Operations and Finance to develop effective and efficient supply chain strategies and tactics to improve planning, inventory management, replenishment and disposition strategies • Establish and measure key operational and financial performance indicators to monitor supply chain performance to maximize service levels, optimal resource utilization, and minimize risk and reduce total cost. Communicate and present key performance indicators to organization. • Responsible for the continuoual assessment of industry trends and business opportunities in the device supply chain; Translatate new opportunities into business plans that improve customer statisfaction and drive standards of excellence • Resposible for the efficient flow of product from supplier and to customers (and vice versa), including inbound/outbound transportation providers (If necessary) • Develop, prioritize and drive the implementation of SAP system enhancements and/or other supply chain technology solutions to improve overall customer satisfaction and improve efficiencies • Work collaboratively with field teams and other internal partners to design and deliver communications to improve visibility to device supply chain and educate on systems, policies and processes • Through strategy development, will provide direction and goals; ensure successful facilitation of focus groups, surveys and presentations - both pre- and post-launch - of new program/project/system in order to gather feedback for continous improvement; and stay close to the customer experience. • Partner with external vendors to design unique supply chain solutions that reduce cost, improve service levels and minimize risk (i.e. VMI, CPFR, etc.) • Assist in the management of special projects, including scope, schedule, communication, quality, issues, risks and budget. • Develop and implement new policies and procedures for retail inventory planning and replenishment • Support company-wide integrated marketing planning process, device lifecycle planning and financial budgeting and forecasting • Ensure proper procedures and internal controls are in place over physical product flow and proper acounting of inventory in operations, distribution, contract warehouse and retail sites; perform quarterly testing or as necessary • Provides information, analysis and recommendations on overall device supply chain operations • Design and develop supplier scorecard metrics to improve customer satisfaction and drive standards of excellence; monitor performance and recommend solutions to vendorsQUALIFICATIONS: • Bachelor's Degree Required and MBA strongly preferred • Minimum of 10 years of supply chain, operations or equivalent relevant experience necessary • Demonstrated leadership abilities that include establishing strategic direction, delivering results through wide organizational involvement, and maintaining a strong customer focus. • Strong written, oral and interpersonal skills are required, must be comfortable speaking in front of large groups • Strong problem solving and negotiation skills are required • Proficient in MS Office products (Excel, Powerpoint, Word) • Willingness to travel2012-05-11 23:56:58United StatesU.S. CellularIllinoisSAL005929ILChicago, IL28647014http://find.uscellular.jobs/xml/28647014/jobUSAMadisonTitle: Cashier Greeter - Part Time Madison, WI Location: Wisconsin-Madison Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-11 00:12:51United StatesU.S. CellularWisconsinSAL005934WIMadison, WI28620485http://find.uscellular.jobs/xml/28620485/jobUSAGurneeTitle: Store Manager - Gurnee, IL Location: Illinois-Gurnee Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-05-11 00:12:51United StatesU.S. CellularIllinoisSAL005936ILGurnee, IL28620486http://find.uscellular.jobs/xml/28620486/jobUSAManitowocTitle: Retail Wireless Consultant - Part Time Manitowoc, WI Location: Wisconsin-Manitowoc U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 00:12:50United StatesU.S. CellularWisconsinSAL005932WIManitowoc, WI28620483http://find.uscellular.jobs/xml/28620483/jobUSASouth BendTitle: Retail Wireless Consultant - Full Time South Bend, IN Location: Indiana-South Bend U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 00:12:50United StatesU.S. CellularIndianaSAL005933INSouth Bend, IN28620484http://find.uscellular.jobs/xml/28620484/jobUSAUrbandaleTitle: Recruiter- Urbandale, IA Location: Iowa-Urbandale Recruit, quality and hire retail sales and customer care positions to meet workforce staffing goals. · Recruit for sales and customer care positions for a primary location but work as a part of a team responsible for filling field based positions around the country, including customer service and sales · Regular travel to client locations · Able to manage the recruiting cycle for a high volume of candidates · Manage candidates through the recruitment process to conclusion · Advise and counsel clients with regard to recruitment strategy, process and candidate selection · Partner with client base and serve as a point of contact to understand the business and meet the short and long-range staffing requirements · Ability to source, screen and interview high volume of candidates for job fairs and open houses, etc. · Maintain pipeline of qualified candidates · Daily recording of recruiting activity in resume management system · Responsible for all follow-up and correspondence to internal and external candidates · Manage the temporary employment process · Participate in recruitment activities, outreach programs, job fairs, open houses, college job fairs, etc. · Maintain relationship with hiring managers; travel to locations as needed · Source · Assist in determining compensation package using corporate guidelines; present recommendations to hiring managers; extend offers of employment; ensure appropriate correspondence and on-boarding paperwork is completed · Act as an advisor to hiring managers to ensure legal compliance of all recruitment selection occurs · Providing outstanding client service · BA/BS preferably in Human Resources, or equivalent work experience · Three-Five years of progressively more complex and directly related recruiting experience required with passive and active candidates including hourly and management positions · Demonstrated experience providing consultation and placement to clients · Demonstrated success in identifying, qualifying and placing applicants in positions · Excellent problem solving skills · Ability to communicate effectively to all levels within the company · Excellent time management and communication skills required · Easily adaptable to a fast-paced ever-changing environment · Working knowledge of employment law is required · Working knowledge of resume tracking systems required2012-05-10 02:11:11United StatesU.S. CellularIowaHUM000167IAUrbandale, IA28594239http://find.uscellular.jobs/xml/28594239/jobUSAGreenvilleTitle: Retail Area Sales Manager - Greenville, NC Location: North Carolina-Greenville Position Profile As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating others to excel as you direct the success of your market's sales leadership team. Your strong communication skills that develop leadership and inspire accountability within your teams will be critical to contributing to our company's business results. Your experience with business sales operations, which include marketing and sales plans, P&L management, strong written communication skills and other details of running a business will ensure you have what it takes to keep operations running smoothly. Your strong background in sales means you've experienced the same challenges and opportunities as your team, and you'll be able to offer them support that they'll value highly. You'll gain an edge if you've completed an associate's degree, with a bachelor's degree preferred. We'll want to hear success stories from your five years of past sales experience - stories in which you've inspired your team to exceed their goals and turn in strong business results. While we feel that five years of experience will best prepare you for this role, you will still be considered if you have at least three years of experience - as long as two of those years were spent providing leadership for other managers. We'll want to also hear about your experience while managing multiple retail locations, a sales territory or overseeing an entire retail store operation. We'll want to hear about how you've successfully developed strategies for managing a territory, including organizing and planning, with excellence. Past experience in wireless as well as retail will be helpful in this role, giving you a solid background that will help you ensure your sales teams understand our products and services and are equipped to serve our customers' needs with excellence. To be able to serve both our customers' and associates' needs, you will need to travel frequently, visiting locations within your market. In addition, you will travel to leadership events and meetings occasionally. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll appreciate the values that make up our "Dynamic Organization," and be willing to go above and beyond to provide the inspiration your team of sales leaders need to ensure the best customer experience in their stores. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * Five years of sales experience required; 3 years of retail sales experience preferred. * Five years supervisory experience required, or 3 years with a minimum of 2 years managing managers. * Retail leadership experience over multiple locations or large single locations (i.e., big box retail) required. * Strong written and interpersonal communication skills required. * Strong organizational skills required. * Wireless sales experience preferred.2012-05-10 02:10:26United StatesU.S. CellularNorth CarolinaSAL005927NCGreenville, NC28594226http://find.uscellular.jobs/xml/28594226/jobUSATulsaTitle: Director, Regional Network Operations Location: Oklahoma-Tulsa This role is responsible for leading and developing the Operations leadership team and is accountable for the operations and maintenance of U.S. Cellular's wireless voice and data network. This individual is also accountable for the key business processes which include and are not limited to asset management to include compliance with SOX initiatives, the development and management of capital and expense budgets, planning, coordination and execution of network enhancements and improvements. * Drive the culture and provide leadership for the Regional Base Station and Regional Switch teams to achieve superior business results * Maintain, repair, and recover the wireless voice and data network * Ensures proper tracking, inventorying, and disposal of capital assets per all defined SOX controls * Ensures the creation of and review of Methods of Procedures (MOPs), After Action Reports (AARs), and Change Managements * Ensure preventive maintenance procedures and schedules are followed to support the Standard Operating Environment * Ensure regulatory requirements are met, including OSHA, FAA, EPA, FCC, and others * Administer and manage U.S. Cellular®'s safety program to ensure associates and company assets are in a safeguarded environment * Serve as regional operational center chair during large scale network restoral and disaster recovery efforts * Set vision and strategy for Network Operations organization with an emphasis on building interdepartmental alignment * Prepare, review, and manage annual Capital and OpEx budgets for the Network Operations department * Bachelor degree in Electrical Engineering, Computer Science, or related discipline is required, or equivalent experience * Masters Degree preferred * Must have 10-12 years experience in wireless telecommunications, data networking, or operations * Qualified candidate will have a minimum of 5 years experience managing technical workgroups * Prior experience in project management with the ability to break down complex problems into manageable tasks required * Must possess a proven record of supervising associates and developing their technical and leadership skills * Extensive knowledge of wireless telephonic communications, digital networks and data networks is required * Ability to build a cross-functional team is required * Excellent verbal and written skills are required * Superior problem solving and analysis skills are required * Detailed understanding of budget and implementation processes to support capital assets and network operations requirements is necessary2012-05-10 02:10:25United StatesU.S. CellularOklahomaNET000171OKTulsa, OK28594225http://find.uscellular.jobs/xml/28594225/jobUSAChicagoTitle: Reverse Logistics Solution Manager Location: Illinois-Chicago This position will support the Device Management & Logistics Team as the primary liaison for our Repair and Service program technology/system solution providers. The role will own and facilitate activities between the vendor and internal groups including Sales Operations, DM&L and Business Support Services. The Reverse Logistics Solution Manager is responsible for ensuring that vendors provide contracted commitments, measures performance against operational service level agreements and coordinates vendor deliverables to meet current and future operational requirements and project needs. In addition to the specific vendor management function, this position is expected to contribute to the maturity of the overall function. This includes creating and refining processes, tools and templates that can be used in support of our associates and agent partners. * Responsible for ownership and facilitation of services performed by our Service and Repair solutions provider. * Leads projects and project teams that involve process or system changes to our current service and repair solutions. * Primary contact for production issue notification, escalation and resolution with our vendor. * Works with multiple areas of the business to understand business impact, resolution and communication/messaging related to system issues. * Coordination with other business units (mainly DM & L and Sales Operations) to design and implement special reporting requests. * Develop and maintain effective relationships with the vendor partner to increase the flexibility and productivity of the vendor, reduce the risks and costs of the vendor, and ensure that the vendor partner and staff clearly understand the need for the services provided. * Develop and facilitate the Quarterly Business Review (QBR) with vendor and OEMs with internal senior management. * Responsible for all requirements development and maintenance (includes written and visual requirements). * Responsible for all Sarbanes-Oxley compliance for the Sales Effectiveness team including but not limited to: definition and documentation of process, testing, review of controls, and review with auditors. * Participation in related initiatives as a representative for Service and Repair team. * Ability to manage and interface with 3rd party vendor at multiple levels (production support and account management). * Ability to lead teams and manage large projects. * Strong team management and organizational skills required. * Bachelor's degree (or equivalent experience) required. * Communicates effectively, maintains resilience/flexibility. * Strong analytical skills to manage program data and reporting to measure results. * Strong computer skills (Microsoft Word, Excel, PowerPoint, Access and Visio) required. * Business requirements and systems acumen preferred. * Experience with service/repair and reverse logistics or vendor management preferred. * Strong written and verbal communication required. * Ability to work successfully with minimal direction.2012-05-10 02:10:24United StatesU.S. CellularIllinoisSAL005930ILChicago, IL28594221http://find.uscellular.jobs/xml/28594221/jobUSAMorgantownTitle: Cashier Greeter - Morgantown, WV (Part-Time) Location: West Virginia-Morgantown Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-10 02:10:24United StatesU.S. CellularWest VirginiaSAL005931WVMorgantown, WV28594222http://find.uscellular.jobs/xml/28594222/jobUSABensenvilleTitle: Wintel Infrastructure Engineer II - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville Plan, design, develop and implement infrastructure Wintel technologies specific to the client and its supporting back end systems. Drive the development of the three year strategic roadmap aligning with the Enterprise direction. Provide subject matter expertise around specific technologies including knowledge transfer to support teams. Provide project management and project delivery functions for the deployment of infrastructure projects. Act as primary vendor interface for third-tier support for applications and technologies provided and supported by vendors. Act as a team lead helping to drive direction and positive outcomes for teammates Role Specific Responsibilities * Identify changes needed in the infrastructure configuration to achieve the technology organization goals * Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and reduce costs * Supports the infrastructure strategy reviews and development by performing applicable analysis * Provide project management oversight to infrastructure implementation projects. * Implements technology and infrastructure changes for platforms, performance and scoring. * Analyzes system response and determines tuning recommendations to improve performance. * Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution * Identify opportunities to save costs and more effectively manage assets and escalate the opportunities * Ensure communication of process and procedure changes to key stakeholders * Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing * Managers and Release Managers to ensure its implementation before the client takes possession of the system * Support identification and collection of metrics and performance reporting processes * Monitors delivery against SLAs and reports exceptions to management * Participate in process improvement initiatives, when applicable Business Partnership * Maintain contact with the business users to proactively identify needed changes * Establish working relationships with technical, business and sourcing counterparts * Identify and drive process improvement initiatives People Management * Manage individual workload and deliver to agreed upon milestones * Proactively promote consistent project-based performance measurement and skill development of junior staff * Actively participate in HR performance measurement processes * Demonstrate ability lead your peers through influence in a team environment and help resolve issues * Provide input to staffing plans at the project-level to identify key / required skills * College degree in related technical / business areas or equivalent work experience * Understanding of the technology organization and / or business and technology * Re-engineering / process improvement experience, leading and coaching quality improvement projects * Strong change management skills; change agent * Excellent problem solving / analytical skills and knowledge of analytical tools * Excellent written and verbal communication skills * Ability to create / define metrics that accurately reflects the current state of a given process Work Experience Required * 5 to 7 years relevant work experience in a design and development role Relevant Skills The Infrastructure Engineer is NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that an Infrastructure Engineer may be required to demonstrate over the course of this role. * Business Applications : Remedy Trouble Ticketing * Office Automation : Office 2003, 2007, 2010, Outlook Forms, Public Folders * Planning & Design : Altiris, Microsoft Project, Visio, SCCM, Big Fix * Software Engineering : SQL Plus, Perl, K Shell, C Shell, Power Shell * Hardware : Wintel Servers, EMC Storage, HP Storage, Veritas Netbackup * O/S & Network: Windows 2000/XP/Win7, Windows Server 2003 and 2008 Citrix, TCP/IP, Exchange 2003, 2010 * Standards & Methodology: ITIL2012-05-09 01:23:42United StatesU.S. CellularIllinoisINF000301ILBensenville, IL28562355http://find.uscellular.jobs/xml/28562355/jobUSAHannibalTitle: Retail Wireless Consultant - Hannibal, MO Location: Missouri-Hannibal U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-09 01:23:08United StatesU.S. CellularMissouriSAL005919MOHannibal, MO28562326http://find.uscellular.jobs/xml/28562326/jobUSADeslogeTitle: Service Technician - Desloge, MO Location: Missouri-Desloge Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-09 01:23:07United StatesU.S. CellularMissouriSAL005918MODesloge, MO28562322http://find.uscellular.jobs/xml/28562322/jobUSAChicagoTitle: Retail Wireless Consultant - Part Time - Rogers Park Location: Illinois-Chicago U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-09 01:23:05United StatesU.S. CellularIllinoisSAL005924ILChicago, IL28562321http://find.uscellular.jobs/xml/28562321/jobUSAMuscatineTitle: Retail Wireless Consultant - Part Time Muscatine, IA Location: Iowa-Muscatine U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-09 01:23:04United StatesU.S. CellularIowaSAL005921IAMuscatine, IA28562316http://find.uscellular.jobs/xml/28562316/jobUSASpencerTitle: Sales Manager - Spencer, IA Location: Iowa-Spencer As someone who is driven by leading teams to success within an industry that is constantly evolving, it's an exciting time to consider U.S. Cellular for your next career move. Here, you'll have the opportunity to demonstrate your talent and passion in developing a winning sales team while enjoying the reward of witnessing their career success. While operating with a business perspective, you will have the opportunity to utilize your knowledge and experience to maximize results and move the business forward- the coaching, training and inspirational leadership that will drive your team's need to succeed. As you demonstrate effective leadership that drives winning business results, it'll be important that you are experienced in recognizing and offering the development opportunities your associates need to take their careers to the next level. We also believe in empowering our associates to balance the needs of our customers while growing our business. As a leader, this requires you to strengthen and leverage the skills and capability of your sales team members to win new customers, drive customer loyalty, and reach their full potential in achieving superior sales results. As a company that is changing the wireless industry and striving to deliver the world's best customer experience, we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the cutting-edge products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have core academic fundamentals such as a high school diploma, having an associate's or bachelor's degree are also valuable tools to leverage in achieving winning results. We'll want to know that you've already excelled in previous customer facing roles such as retail or outside sales and have demonstrated success in organizing and planning projects. Although not required, experience in the wireless industry or other technological products, as well as previous experience in leading sales teams that consistently exceeded goals would position you for continued success. Do you prefer to be a part of a company where you will be respected, trusted and empowered to make quality business decisions to delight the customer and develop associates and future leaders? If so, come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience to achieve winning business results. We don't just say it - we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-09 01:23:04United StatesU.S. CellularIowaSAL005926IASpencer, IA28562319http://find.uscellular.jobs/xml/28562319/jobUSAOshkoshTitle: Retail Wireless Consultant - Full Time Oshkosh, WI Location: Wisconsin-Oshkosh U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-09 01:23:04United StatesU.S. CellularWisconsinSAL005923WIOshkosh, WI28562320http://find.uscellular.jobs/xml/28562320/jobUSABrewerTitle: Retail Sales Manager (Brewer, ME - FT) Location: Maine-Brewer As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-08 01:44:53United StatesU.S. CellularMaineSAL005899MEBrewer, ME28494311http://find.uscellular.jobs/xml/28494311/jobUSAPortlandTitle: Retail Wireless Consultant (Portland, ME - FT) Location: Maine-Portland U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-08 01:44:27United StatesU.S. CellularMaineSAL005915MEPortland, ME28494298http://find.uscellular.jobs/xml/28494298/jobUSABeaver DamTitle: Retail Wireless Consultant - Part Time Beaver Dam, WI Location: Wisconsin-Beaver Dam U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-08 01:44:21United StatesU.S. CellularWisconsinSAL005917WIBeaver Dam, WI28494290http://find.uscellular.jobs/xml/28494290/jobUSAHannibalTitle: Retail Wireless Consultant - Hannibal, MO Location: Missouri-Hannibal U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-08 01:44:20United StatesU.S. CellularMissouriSAL005916MOHannibal, MO28494293http://find.uscellular.jobs/xml/28494293/jobUSAMorgantownTitle: Retail Wireless Consultant - Morgantown, Granville (Part-Time) Location: West Virginia-Morgantown U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-08 01:44:17United StatesU.S. CellularWest VirginiaSAL005920WVMorgantown, WV28494292http://find.uscellular.jobs/xml/28494292/jobUSAChicagoTitle: Manager, Cash Accounting Location: Illinois-Chicago Accounting Managers manage the activities of general accounting functions, developing, implementing and maintaining systems, procedures and policies to ensure the maintenance of the general ledger in accordance with Generally Accepted Accounting Principles (GAAP) and for the production of various financial statements, analyses and reports. Possesses and applies a broad expertise or unique knowledge of principles, practices and procedures to contribute to the development of company objectives and principles. Specific Responsibilities: • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. • Provides guidance to subordinate associates within the latitude of established policies, develops and administers schedules and performance requirements for own organization. • Helps formulate and administers approved accounting practices throughout the organization to ensure that financial and operating reports accurately reflect the condition of the business in accordance with GAAP and provide reliable information necessary to control operations. • Interacts with functional peers and/or other company and parent company management involving matters between functional areas or other company divisions. • Participates in the most complex and unique accounting projects resolving a wide range of issues in imaginative as well as practical ways. • Respond to complex financial inquiries of executive management providing requested information for use in effective management of the business. • Conceptualize and oversee development of new analyses and reports providing insight to business trends and opportunities for improvement. Leads and develops subordinates. • Acts as member of company and department leadership team. • Acts as a liaison between the company, government, auditors and other stake holders providing information and ensuring that proper information is maintained for historical purposes. Responsibility and Decision Making: • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. • Manages the coordination of the activities of the function with responsibility for results, costs, methods and staffing. • Interprets and applies GAAP, organizational and company policy. • Develops subordinates with a variety of skill and professional experience levels. REQUIREMENTS: Education/Experience • Bachelor's Degree in Accounting or Finance; CPA or MBA preferred • Eight plus years of broad accounting experience with two - four years in supervision preferred • In-depth knowledge of accounting principles, practices and procedures. General knowledge of financial concepts required Skills • Broad experience and knowledge in all areas of Accounting/ Finance • Strong PC literacy skills in a Windows environment with Microsoft Office products (Excel, Access and Word) • Strong verbal and written communication skills • Ability to communicate with all levels of management and associates • Working knowledge of computer software, general ledger and financial systems Special Physical and/or Mental Requirements • Normal office working environment • Cyclical, unplanned and occasional substantial overtime required • Light travel2012-05-05 01:21:01United StatesU.S. CellularIllinoisACC000055ILChicago, IL28458091http://find.uscellular.jobs/xml/28458091/jobUSABensenvilleTitle: Storage Infrastructure Engineer (Infrastructure Engineer I) - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville Plan, design, develop and implement storage infrastructure technologies. Provide subject matter expertise around specific technologies. Provide project management for the deployment of infrastructure projects. Act as primary vendor interface for third-tier support for applications and technologies provided and supported by vendors. Responsibilities Role Specific Responsibilities · Identify changes needed in the infrastructure configuration to achieve the technology organization goals · Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and / reduce costs · Supports the infrastructure strategy reviews and development by performing applicable analysis · Provide project management oversight to infrastructure implementation projects. · Implements technology and infrastructure changes for platforms, performance and scoring. · Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution · Identify opportunities to save costs and more effectively manage assets and escalate the opportunities · Ensure communication of process and procedure changes to key stakeholders · Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing Managers and Release Managers to ensure its implementation before the client takes possession of the system · Support score carding and performance reporting processes · Participate in process improvement initiatives, when applicable Business Partnership · Maintain contact with the business users to proactively identify needed changes · Establish working relationships with technical, business and sourcing counterparts · Participate in process improvement initiatives People Management · Manage individual workload and deliver to agreed upon milestones · Proactively promote consistent project-based performance measurement and skill development of junior staff · Actively participate in HR performance measurement processes · Demonstrate ability to work in team environment and help resolve issues · Provide input to staffing plans at the project-level to identify key / required skills Knowledge Sharing / Management · Promote the use of knowledge management processes and tools · Share / leverage successful products, processes and best practices across the technology organization · Implement communication and knowledge sharing process for team members · Assist in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools · Contribute to continuous improvement by leveraging quality improvement methodologies · Refine and enhance technology methodologies and / or standards · Ensure documentation is captured in a document management system; publicize deliverable location to the organization as necessary · College degree in related technical / business areas or equivalent work experience · Typically requires 5-7 years of relevant experience · Understanding of the technology organization and / or business and technology · Re-engineering / process improvement experience, leading and coaching quality improvement projects · Strong change management skills; change agent · Excellent problem solving / analytical skills and knowledge of analytical tools · Excellent written and verbal communication skills · Ability to create / define metrics that accurately reflects the current state of a given process Environment: · Storage Technology: IBM DS8300/8700/8800, IBM XIV, IBM SVC, IBM TPC, and EMC CLARiiON · Operating System Platforms: AIX, Wintel, Red Hat ( HPUX is a nice to have ) · Experience with scripting and/or process automation a plus. · Experience with Symantec Veritas Volume Manager and Netbackup a plus.2012-05-05 01:20:54United StatesU.S. CellularIllinoisINF000304ILBensenville, IL28457960http://find.uscellular.jobs/xml/28457960/jobUSAAugustaTitle: Service Technician (Augusta, ME - PT) Location: Maine-Augusta Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-05 01:20:51United StatesU.S. CellularMaineSAL005896MEAugusta, ME28457899http://find.uscellular.jobs/xml/28457899/jobUSAAnkenyTitle: Service Technician - Part Time Ankeny, IA Location: Iowa-Ankeny Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-05 01:20:29United StatesU.S. CellularIowaSAL005901IAAnkeny, IA28457363http://find.uscellular.jobs/xml/28457363/jobUSAOmahaTitle: Service Technician - Full Time Omaha, NE Location: Nebraska-Omaha Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-05 01:20:29United StatesU.S. CellularNebraskaSAL005900NEOmaha, NE28457373http://find.uscellular.jobs/xml/28457373/jobUSACantonTitle: Retail Wireless Consultant - Part Time Canton, IL Location: Illinois-Canton Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-05 01:20:28United StatesU.S. CellularIllinoisSAL005906ILCanton, IL28457346http://find.uscellular.jobs/xml/28457346/jobUSAFort DodgeTitle: Store Manager - Ft. Dodge, IA Location: Iowa-Fort Dodge Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-05-05 01:20:28United StatesU.S. CellularIowaSAL005903IAFort Dodge, IA28457347http://find.uscellular.jobs/xml/28457347/jobUSAAshevilleTitle: Retail Store Manager - Asheville (Tunnel Rd) Location: North Carolina-Asheville Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-05-05 01:20:28United StatesU.S. CellularNorth CarolinaSAL005904NCAsheville, NC28457357http://find.uscellular.jobs/xml/28457357/jobUSAFremontTitle: Retail Wireless Consultant - Part Time Fremont, NE Location: Nebraska-Fremont Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-05 01:20:27United StatesU.S. CellularNebraskaSAL005908NEFremont, NE28457333http://find.uscellular.jobs/xml/28457333/jobUSAStorm LakeTitle: Retail Wireless Consultant - Part Time Storm Lake, IA Location: Iowa-Storm Lake Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-05 01:20:27United StatesU.S. CellularIowaSAL005909IAStorm Lake, IA28457325http://find.uscellular.jobs/xml/28457325/jobUSACedar RapidsTitle: Store Manager - Cedar Rapids, IA Location: Iowa-Cedar Rapids Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-05-05 01:20:26United StatesU.S. CellularIowaSAL005910IACedar Rapids, IA28457304http://find.uscellular.jobs/xml/28457304/jobUSAOaklandTitle: Service Technician - Oakland, MD Location: Maryland-Oakland Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-05 01:20:26United StatesU.S. CellularMarylandSAL005911MDOakland, MD28457308http://find.uscellular.jobs/xml/28457308/jobUSABolingbrookTitle: Instructional Designer, Bolingbrook, IL Location: Illinois-Bolingbrook Designs and develops learning solutions to address anticipated business needs and identified business challenges. Learning professional, instructional designer and classroom instructor with responsibility for enhancing frontline associate performance by designing and facilitating training sessions. * Designs instructional materials and course content, including but not limited to learning objectives, storyboards, job aids, administrative instructions, train-the-trainer, and evaluation criteria in accordance with established standards and methodologies * Delivers and facilitates multiple training courses/modules to support frontline associates, up to 50% of time * Utilizes instructional technology media and tools, including but not limited to WebEx, video, and web-design software * Designs and implements module modifications, within established standards and methodologies, based on demonstrated expertise in assigned curriculum(s), including but not limited to train-the-trainer * Responsible for analyzing business challenges, identifying trends and recommending valued-added learning solutions * Provides recommendations for integrating learning solutions into Dynamic Beginnings model and other existing programs * Participates on virtual teams in a highly-matrix organization as a collaborative team member * Continually meets client expectations with on-time delivery while managing competing priorities and deadlines * Manages own training classroom(s), including but not limited to room set-up, in-session tidiness, and post-session cleaning * Performs other duties as assigned * Travel as required, up to 50% * Associate's degree or equivalent certification and/or work experience required * Bachelor's degree in instructional design or training development preferred * Minimum of 4 years of applicable formal training/teaching experience with 2 or more years of curriculum design and development required * Strong problem-solving and critical thinking skills required * Project management experience preferred * Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required * Proficiency in at least one advanced instructional technology media/tool preferred * Experience with Visio, Microsoft Project, Adobe Writer, Adobe Presenter, Captivate, SnagIt, Macromedia Dreamweaver and facilitation via WebEx preferred * Strong business acumen required * Team player with excellent consulting skills and senior presence required * Exceptional written and oral communication skills required * Demonstrated experience communicating with multiple levels of management and peers preferred * Working knowledge of cellular/advanced wireless communication preferred * Demonstrated ability to work in a fast-paced environment with multiple priorities and deadlines * Ability to travel as required, up to 50%2012-05-03 00:16:36United StatesU.S. CellularIllinoisHUM000166ILBolingbrook, IL28348474http://find.uscellular.jobs/xml/28348474/jobUSAGurneeTitle: Retail Wireless Consultant - Part Time Gurnee, IL Location: Illinois-Gurnee Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-03 00:16:30United StatesU.S. CellularIllinoisSAL005892ILGurnee, IL28348471http://find.uscellular.jobs/xml/28348471/jobUSABendTitle: Retail Wireless Consultant - Part-time Bend, OR Location: Oregon-Bend Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-03 00:16:29United StatesU.S. CellularOregonSAL005895ORBend, OR28348469http://find.uscellular.jobs/xml/28348469/jobUSASchaumburgTitle: Sales Manager - Woodfield Mall, Schaumburg, IL Location: Illinois-Schaumburg As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-03 00:16:29United StatesU.S. CellularIllinoisSAL005893ILSchaumburg, IL28348470http://find.uscellular.jobs/xml/28348470/jobUSAFayettevilleTitle: Retail Sales Manager - Fayetteville, WV Location: West Virginia-Fayetteville As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-05-03 00:16:25United StatesU.S. CellularWest VirginiaSAL005886WVFayetteville, WV28348466http://find.uscellular.jobs/xml/28348466/jobUSAWaukeshaTitle: Customer Service Rep - Milwaukee / Waukesha, WI Location: Wisconsin-Waukesha This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts (nights and weekends).2012-05-02 01:24:31United StatesU.S. CellularWisconsinCUS000412WIWaukesha, WI28320431http://find.uscellular.jobs/xml/28320431/jobUSAChicagoTitle: Paralegal Location: Illinois-Chicago Assist the Legal Department in a wide range of responsibilities, including administration of : i) Ariba, the electronic database storage system; ii) the Secure Vendor Catalog; iii) Privacy training notifications and documentation of CPNI compliance; iv) disclosure calls; and v) general ad hoc duties for the department as needed. Assist the Government and Public Affairs team in the execution of corporate philanthropy programs, associate matching gifts program and volunteerism. * Support department paralegal with assisting in managing communications and documents with CPNI compliance, subpoena compliance, discovery and small claims cases. Assisting department paralegal with other ad hoc legal requests. * Ensure compliance of U.S. Cellular associates with their obligations related to contract administration and entry of contracts into Ariba, the electronic database, specifically: * Ensure all contracts and proper supporting documentation are entered into Ariba on a weekly basis * Ensure associates in all departments respond to Ariba compliance reports, and assist Legal Department Staff with updating their Ariba entries on a monthly basis. * Support company-wide associates' use of the Ariba system through answering questions and providing informal training when necessary. * Support the Director of Privacy * Maintain the Secure Vendor Management catalogue, including updating the catalogue with new information and new contracts on a monthly basis. * Produce and issue notifications on a quarterly basis to those associates who fail to meet the privacy training requirements. * Assist with the compilation and execution of the documents necessary to comply with the annual CPNI certifications. * Work with the attorneys in the Department * Assist with attendance and transcribing the Disclosure Calls on a quarterly basis * Maintain Ariba, as noted above * Monitor the copyrightagent@uscellular.com mailbox on a weekly basis. * Generally support the functions of the Legal and Regulatory Affairs Department, including the Legal, Privacy and Government and Public Affairs teams and handle various ad-hoc, contract or philanthropy matters as needed. * Support the Director and the Government and Public Affairs teams in the planning and execution of corporate philanthropy projects including volunteerism events and Calling All Communities (or corporate signature giving program events), * Support the company-wide associate matching gifts program by working with vendor and non-profits and communicating with associates * Monitor community relations mailboxes and draft company responses * Paralegal certificate from accredited paralegal or Bachelor's degree preferred * 5 - 7 years experience in Government Administration, Government/Public Affairs or Legal environment preferred * Excellent organizational skills and ability to multi-task * Proficient in Word, Excel, and Ariba electronic database required2012-05-02 01:24:24United StatesU.S. CellularIllinoisLEG000006ILChicago, IL28320425http://find.uscellular.jobs/xml/28320425/jobUSABensenvilleTitle: Mgr SQA - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Oversee the entire end-to-end testing process for a specific application /technology / platform. Work closely with Project Managers / Build Leads to understand the technology to be implemented, and the standards and methodology used to ensure a quality product. Appropriately plan for the deployment of a quality release, develop the testing strategy and plan, form the testing team and ensure the testing process delivers a quality product built to specifications. Work with other QA / Testing Managers to leverage testing approaches and best practices. Role Specific Responsibilities · Manages the quality assurance and testing standard setting functions for the enterprise. · Assists in the daily activities of the members of the quality assurance group. · Works closely with Project and Production Application Managers to ensure that all testing activities occur in a timely fashion and to the level of quality demanded by the governing standards and business requirements. · Works with the Project Manager / Process Improvement Manager in designing and ensuring overall integrity of the testing strategy. · Works closely with other IS groups to coordinate current and future release plans and activities including coordination and QA planning to facilitate specific development projects that involve the computing environment, the coordination of software upgrades and the installation of new products. · Ensures that the acceptable range for test results and performance is well understood, documented and achieved. · Drives the resolution and communication of cross-application / organization architectural issues and decisions. · Assesses and revise test sequence and scope based upon test results and / or changes in product design. · Ensures that component, system and documentation testing is appropriately coordinated with the relevant technical groups and release management. · Assesses readiness and deviation of product / project performance based upon test results and product specifications. · Ensures that testing is performed in both the QA and contingency / backup environments. · Shares / leverages successful products, processes and best practices across the organization. · Implements communication and knowledge sharing process for team members. · Assists in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools. · Contributes to continuous improvement by leveraging quality improvement methodologies (Six Sigma, etc.). · Refines and enhances technology methodologies and / or standards. · Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education. Business Partnership · Establishes and maintains working relationships across the technology organization and Business Operations. · Encourages strong partnerships with the businesses and other technology team members. · Participates in and support process improvement initiatives. People Management · Manage individual and team workload to deliver to agreed upon project milestones. · Proactively promote consistent career management, performance measurement and skill development of junior staff. · Actively participate in HR performance measurement processes. · Promote effective teamwork and resolve interpersonal issues. · Provide input to staffing plans at the project-level to identify key / required skills. • College degree, specialized training, or equivalent work experience • Experience with test methods / tools • Testing / QA certification and methods (see QA Analyst) • Familiarity with sourcing operating models and working with geographically dispersed teams • Strong project management and team management skills e.g. planning, budgetary control, people management etc. Work Experience Required • SQA Manager: 7 to 10 years of relevant professional work experience. Requires prior management, supervisory or team leader experiences. •Must haveprevious Telecommunications, or Wireless industry experience. Relevant Technical Skills The SQA Management roles are NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that an SQA Manager may be required to demonstrate over the course of this role. • Business Applications: Billing & Rating, Activation & Provisioning, Inventory Management, Sales & Marketing, Campaign Management, Deal Compensation/Sales Commission, CRM/Customer Service, Amdocs Ensemble, Portal Infranet • Call Center Technologies: ACD/PBX, CTI, IVR, Emperix • Office Automation: Word, Excel, PowerPoint, Outlook • Planning & Design: Microsoft Project, Rational Rose • Integration Technologies: Service Oriented Architecture (SOA), Informatica, MQ-Series • Testing Tools: HPTesting Suite (Quality Center, Performance Center) and LoadRunner • Standards & Methodology: SDLC, Six Sigma, CMMI, RUP, Extreme, Agile2012-05-02 01:24:21United StatesU.S. CellularIllinoisINF000302ILBensenville, IL28320422http://find.uscellular.jobs/xml/28320422/jobUSASalemTitle: Cashier Greeter - Salem, VA: Part Time Location: Virginia-Salem Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-02 01:24:19United StatesU.S. CellularVirginiaSAL005880VASalem, VA28320421http://find.uscellular.jobs/xml/28320421/jobUSAWichita FallsTitle: Manager Retail Business Development - Wichita Falls, TX Location: Texas-Wichita Falls Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2012-05-02 01:24:18United StatesU.S. CellularTexasSAL005883TXWichita Falls, TX28320418http://find.uscellular.jobs/xml/28320418/jobUSAManhattanTitle: Manager Retail Business Development - Manhattan, KS Location: Kansas-Manhattan Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2012-05-02 01:24:18United StatesU.S. CellularKansasSAL005882KSManhattan, KS28320419http://find.uscellular.jobs/xml/28320419/jobUSAOshkoshTitle: Cashier Greeter - Part Time Oshkosh, WI Location: Wisconsin-Oshkosh Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-01 01:16:33United StatesU.S. CellularWisconsinSAL005843WIOshkosh, WI28284352http://find.uscellular.jobs/xml/28284352/jobUSABensenvilleTitle: Director, Infrastructure Services Location: Illinois-Bensenville Director, IT Infrastructure Services is responsible for leading the IT staff that provides the following support to the enterprise: Telephony systems engineering/operations, distributed telephony technology support, middleware, database delivery, platform delivery, security and identity management, and desktop technology delivery. Responsible for the strategic direction for this group, ensuring that it aligns and meets the business objectives and goals. Senior level management in IT infrastructure design, delivery, and operations. Has overall responsibility for departmental decisions and management. Provides vision, directs, coaches, develops, and mentors leaders within and outside group. Accountable for IT functional/departmental results/KPIs. * Responsible for the overall effectiveness and efficiency of IT infrastructure network engineering/operations & telephony engineering/operations ensuring highest levels of customer satisfaction. Ensures the operation is in accordance with established procedures and practices. Works with the team to manage overall IT day-to-day operations to improve infrastructure costs, performance and end-user satisfaction. * Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. * Monitors performance of infrastructure equipment, coordinates equipment installation and delivery schedules. Identified requirements for infrastructure and operation expansion based on current and projected activity. * Adheres to the IT Infrastructure ITIL framework policies and procedures (including: incident, problem, change management) to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents on service. * Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology solutions/services to infuse best practices (e.g., ITIL and others) as related to the needs of the business. * Provides leadership in problem prevention & resolution for highly complex infrastructure issues for enterprise infrastructure groups * Drive resolution of high-severity outages impacting IT infrastructure. * Provides thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement. * Work closely with business partners to influence their business and technical decisions, and prioritize initiatives throughout key business cycles * Accountable for delivery of complex and transformational multi-year upgrade programs/projects. * Manages business continuity and recovery of technology components including needs analysis, design, plan implementation and documentation. * Manages the knowledge and process management disciplines for assigned IT infrastructure domains. * Provides leadership in implementation expertise in structuring implementation planning and post-implementation support efforts * Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. * Support and develop a pipeline of the technical expertise that will be required to meet long-term business goals * Coordinates and partners with the IS Help Desk function in support of the enterprise. * Partners closely with other IT infrastructure leaders to optimize IT infrastructure service design, delivery, and support. * 10 plus years of IT and business/industry work experience with at least 5 years managing multiple, medium to large cross-functional teams or projects. * Bachelors and/or Master Degree in Computer Science, Information Systems, Business Administration * Excellent communication and interpersonal skills with proven ability to interact across all levels of organization. * Management experience and a proven track record of planning and executing successful projects. * Experience in the telecommunications or wireless industry2012-05-01 01:16:19United StatesU.S. CellularIllinoisINF000303ILBensenville, IL28284344http://find.uscellular.jobs/xml/28284344/jobUSASouth BendTitle: Floater Retail Wireless Consultant - Full Time South Bend, IN Location: Indiana-South Bend Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com The Floater Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, this position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. The associate will report to the Area Sales Manager and must be able to work at various locations as regularly needed within that Manager's territory. * Greet all customers in a professional, friendly and timely manner, including answering phones and directing customer inquiries to appropriate party. * Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspension, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. * Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping equipment and completing the repair cycle. * Update customer account after every customer interaction. * Attends and participates at USCC sponsored events in order to assist new or existing customers with USCC product and services. * Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. * Assists as needed with the opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Assist in maintaining store appearance and individual work area according to the retail store standards. * Receive and process all payments according to standard procedures. * Attend all required U.S. Cellular training programs and meetings. * Assist with all function within a retail store by complying with U.S. Cellular policies and procedures. * Assist in other tasks, duties or projects as assigned by management. * High school diploma or state equivalency certification required. * 1 year customer-facing experience preferred. * 1 year retail sales experience required. * 1 year cellular industry experience preferred. * Excellent written and interpersonal communication skills required. * Must be flexible to work all operational hours including holidays, evenings and weekends as required. * Willingness to travel to various store locations on short notice. * Must have a reliable means of transportation. * Organizational skills required.2012-05-01 01:16:11United StatesU.S. CellularIndianaSAL005876INSouth Bend, IN28284334http://find.uscellular.jobs/xml/28284334/jobUSASheboyganTitle: Retail Wireless Consultant - Part Time Sheboygan, WI Location: Wisconsin-Sheboygan Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-01 01:16:11United StatesU.S. CellularWisconsinSAL005879WISheboygan, WI28284335http://find.uscellular.jobs/xml/28284335/jobUSAColumbiaTitle: Mgr Retail Business Development - Columbia, MO Location: Missouri-Columbia Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2012-05-01 01:16:10United StatesU.S. CellularMissouriSAL005877MOColumbia, MO28284331http://find.uscellular.jobs/xml/28284331/jobUSAWindsor HeightsTitle: Retail Wireless Consultant - Part Time Windsor Heights, IA Location: Iowa-Windsor Heights Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-01 01:16:10United StatesU.S. CellularIowaSAL005878IAWindsor Heights, IA28284332http://find.uscellular.jobs/xml/28284332/jobUSABangorTitle: Retail Wireless Consultant (Bangor, ME - FT) Location: Maine-Bangor Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-01 01:16:10United StatesU.S. CellularMaineSAL005875MEBangor, ME28284333http://find.uscellular.jobs/xml/28284333/jobUSAOklahoma CityTitle: Retail Wireless Consultant - Oklahoma City, OK (Rockwell) Location: Oklahoma-Oklahoma City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-05-01 01:15:59United StatesU.S. CellularOklahomaSAL005771OKOklahoma City, OK28284325http://find.uscellular.jobs/xml/28284325/jobUSASpencerTitle: Retail Wireless Consultant - Part Time Spencer, IA Location: Iowa-Spencer Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-28 01:22:30United StatesU.S. CellularIowaSAL005873IASpencer, IA28253989http://find.uscellular.jobs/xml/28253989/jobUSAOmahaTitle: Floater Retail Wireless Consultant - Full Time Omaha, NE Location: Nebraska-Omaha The Floater Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, this position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. The associate will report to the Area Sales Manager and must be able to work at various locations as regularly needed within that Manager's territory. * Greet all customers in a professional, friendly and timely manner, including answering phones and directing customer inquiries to appropriate party. * Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspension, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. * Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping equipment and completing the repair cycle. * Update customer account after every customer interaction. * Attends and participates at USCC sponsored events in order to assist new or existing customers with USCC product and services. * Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. * Assists as needed with the opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Assist in maintaining store appearance and individual work area according to the retail store standards. * Receive and process all payments according to standard procedures. * Attend all required U.S. Cellular training programs and meetings. * Assist with all function within a retail store by complying with U.S. Cellular policies and procedures. * Assist in other tasks, duties or projects as assigned by management. * High school diploma or state equivalency certification required. * 1 year customer-facing experience preferred. * 1 year retail sales experience required. * 1 year cellular industry experience preferred. * Excellent written and interpersonal communication skills required. * Must be flexible to work all operational hours including holidays, evenings and weekends as required. * Willingness to travel to various store locations on short notice. * Must have a reliable means of transportation. * Organizational skills required.2012-04-28 01:22:30United StatesU.S. CellularNebraskaSAL005871NEOmaha, NE28253992http://find.uscellular.jobs/xml/28253992/jobUSAPortageTitle: Retail Wireless Consultant - Part Time Portage, WI Location: Wisconsin-Portage Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-28 01:22:23United StatesU.S. CellularWisconsinSAL005869WIPortage, WI28253988http://find.uscellular.jobs/xml/28253988/jobUSASeviervilleTitle: Retail Wireless Consultant - Sevierville, TN Location: Tennessee-Sevierville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-27 02:16:07United StatesU.S. CellularTennesseeSAL005831TNSevierville, TN28223940http://find.uscellular.jobs/xml/28223940/jobUSAChicagoTitle: Web Content Developer - jQuery, Chicago IL (Near O%27Hare) Location: Illinois-Chicago Expert user of the tools which manage the static and dynamic templates of the websitewww.uscellular.com. This position is also responsible for the technical knowledge of various associated web applications external to U.S. Cellular®.com. This role serves as the subject matter expert and as a liaison between the creative web design teams and the technical web development teams. Works directly with numerous business stakeholders and with technical teams in I.S. and other vendor partners. Responsibilities: · Perform a wide variety of production related tasks including building, modifying, maintaining, optimizing web templates in collaboration with the internal web design team and external vendor partners · Ability to translate and develop wire frames and graphic composites to build, maintain, and optimize web pages and templates · Firm understanding of best practices in Usability and Information Architecture for the web · Contribute to development of templates that are easy to maintain and optimized for performance · Responsible for maintaining advanced knowledge and skills in web development by researching trends and staying educated on changing technologies · Maintain high level of awareness of web coding and browser standards and trends · Manage timelines and projects pending with vendors and with the IS organization · Must have the ability to bridge the gap between business owners and technologists. Must be able to understand and communicate with highly technical IS Subject Matter Experts and also be able to translate highly technical concepts into business terms so that key stakeholders can make informed decisions. · Bachelor's degreeor relevant work experiencerequired. · 3-5 years experience implementing presentation layer functionality of an e-commerce web site including experience developing templates for a content management system · Demonstrates expert level of interpersonal and communication skills. · Highly skilled in organization and planning. · Ability to self-start and be versatile in a dynamic environment. · Ability to promote a shared vision and customer focus. · Must have advanced knowledge of front-end Web development trends and expert knowledge of the following: · XHTML, Javascript ( jQuery knowledge) · CSS · PHP and/or JSP · JSON preferred · HTML5 / CSS3 · Flash, Photoshop · Visio or some other wire framing software · Excellent written and verbal communication skills required · Ability to build and maintain productive relationships with a diverse group of constituents is required.2012-04-27 02:15:59United StatesU.S. CellularIllinoisMAR000265ILChicago, IL28223939http://find.uscellular.jobs/xml/28223939/jobUSAChicagoTitle: Advertising Coordinator/Administrative Assistant, Chicago IL (Near O%27Hare) Location: Illinois-Chicago A specialized advertising and media administrative roll that will help manage, coordinate and facilitate the multitude of advertising and digital production and media invoices from a variety of suppliers with significant emphasis on Media billing and budget tracking. Additionally provide basic administrative support for a Sr. Director and his direct reports. * Budgeting, invoicing and billing support for the Advertising, Digital and Promotions teams * Manage billing duties for mass media and directory advertising, including media authorizations, electronic order and invoice processing (Yellow Pages), invoice accuracy checks * Manage budget tracking for all production expenses, provide reporting as necessary. * Serve as contracts system (Ariba) subject matter expert, working with contract owners to handle all matters related to contracts in system. * Facilitate field marketing and sponsorship media requests with internal and agency teams * Manage and track advertising discrepancies and sponsorship materials, * Coordinate materials and scheduling for quarterly media reviews with regional marketing leaders * Maintain advertising creative postings on OLR * Prepare and distribute quarterly media spend reports * Handle all media vendor inquiries * Handle special project work for advertising team as needed * Support Senior Director Brand Management with general clerical activities such as calendar and meeting management, expenses and presentations * Arrange meetings, conference rooms, lunches * Coordinate offsite meetings and make travel arrangements * Maintain team and agency phone lists and org charts * Facilitate regular office supply orders * Associates Degree in communications, accounting or finance * 1-3 years of experience working with an advertising/media agency, communications company or marketing department is preferable * Exposure to media and different media channels would be advantageous * Proficiency with Microsoft Word, PowerPoint, Excel and Outlook * Solid math skills and budgeting experience * Oral and written communication skills * Ability to build strong rapport across cross-functional teams * Advanced organizational skills and strong attention to detail2012-04-27 02:15:58United StatesU.S. CellularIllinoisMAR000266ILChicago, IL28223937http://find.uscellular.jobs/xml/28223937/jobUSAShilohTitle: Retail Wireless Consultant - Shiloh, IL Location: Illinois-Shiloh Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-27 02:12:29United StatesU.S. CellularIllinoisSAL005861ILShiloh, IL28223849http://find.uscellular.jobs/xml/28223849/jobUSAJefferson CityTitle: Retail Wireless Consultant - Jefferson City, MO Location: Missouri-Jefferson City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-26 02:23:51United StatesU.S. CellularMissouriSAL005857MOJefferson City, MO28194856http://find.uscellular.jobs/xml/28194856/jobUSAChicagoTitle: Device Manager, Chicago IL (Near O%27Hare) Location: Illinois-Chicago The Device Manager has overall ownership of all device lifecycle management activities for a specific category of devices, including device selection, commercialization and in-life management. The Device Manager is responsible for developing a rolling 12 to 18 month roadmap for the category and works with external vendors and internal stakeholders to manage the launch and end-of-life activities for devices in the category. * Responsible for developing a 12 - 18 month roadmap for a specific category of devices. * Work with cross functional teams to define business/technical requirements related to new devices. * Manage device feature/requirements implementation. * Lead the device launch project team made up of external vendors and internal stakeholders responsible for device certification and launch readiness activities. * Recognized as a subject matter expert for the assigned category and all aspects of new and existing devices in the category. * Manage the development of training materials for frontline as it relates to devices and advanced features. * Prepare and maintain associate communications as it relates to new devices. * Determine device end-of-life timeframe and partner with supply chain team to coordinate end-of-life activities. * Contribute analytical and product management support to device portfolio as necessary to meet business priorities * Responsible for process definition, workflow documentation, and process improvement as it relates to roadmap planning, lifecycle management and the device development process. * Evaluate and communicate OEMs' performance in the areas roadmap planning and device commercialization based on mutually agreed metrics. * Track and evaluate key device performance metrics and make necessary changes to drive profitability in the category * Track, analyze and communicate key metrics. * Bachelor's degree in Marketing, Business or related disciplines required * Minimum of 5 years of professional experience with at least 3 years in product management or product development required * Professional experience within software, telecommunications industry or with a wireless voice/data service provider is a plus * Experience with roll outs of product, project or services to customer-facing associates across the company desired. Project management experience is a plus * Ability to effectively operate within diverse and cross functional groups, including outside vendors * Ability to analyze issues, develop and deploy solutions within a dynamic environment. * Ability to prioritize and manage multiple assignments simultaneously. * Well organized, strong administrative and detail oriented skills. * Strong team orientation, communication, project management, creative and analytical skills. * Strong written, oral communication and presentation skills required.2012-04-26 02:23:33United StatesU.S. CellularIllinoisSAL005826ILChicago, IL28194844http://find.uscellular.jobs/xml/28194844/jobUSAChicagoTitle: Sr. Manager Campaign Operations, Chicago IL (Near O%27Hare) Location: Illinois-Chicago The U.S. Cellular® Shared Analytical and Data Services team (SANDS) is comprised of highly technical resources with diverse backgrounds in data warehousing, business intelligence, analytics, forecasting, and CRM. The SANDS team is responsible for delivering data solutions, analytical tools, campaign execution, and business insights to our stakeholders in Marketing, Finance, Customer Service, and Operations. The Sr. Manager Campaign Operations will oversee all design, delivery, measurement, and error free execution of multi-channel marketing campaigns utilizing IBM/Unica's Affinium software suite. This role will require an expert CRM leader that has demonstrated experience with implementing and leading large-scale CRM and campaign execution teams. Furthermore, the candidate must be comfortable with hands-on mentoring, coaching, and teaching, as well as leadership, campaign process redesign, analytics, and advanced database/direct marketing concepts in a multi-channel environment. KEY RESPONSIBILITIES: * Evaluate and enhance existing campaign processes including reporting, and deep-dive analyses to develop operational and execution efficiencies. * Develop new measurement plans / processes to assist Marketing with understanding the micro and macro level implications of direct marketing activities. ESSENTIAL DUTIES: * Be the organization's business lead for the UNICA application suite and underlying data structures that support execution and measurement. * Lead, mentor, coach, and train the team to become expert users in all UNICA applications, SQL, and campaign measurement; including leading manager-level associates to enhance campaign processes and analytics. * Architect of new campaign processes to support lifecycle marketing objectives, and develop strategic roadmap to deliver new campaign execution and measurement functionality to stakeholders. * Lead the design and development of campaign audit and measurement processes. * Oversee the delivery of trigger, outbound, and inbound campaigns, including secure data file transmission processes between USCC and implementation vendors. * Lead the efforts to leverage UNICA and the enterprise data warehouse (EDW) to develop and automate campaign performance tracking, including basic metrics (sent, open, clicked, response, and conversion) as well as more advanced MROI calculations. * Lead the remapping and integration of UNICA and SAS applications to EDW 1.0 and 1.1. * This role will need to present results, as well as customer insights, to client experience and marketing business partners and leadership. * Liaise / Relationship management with Senior Level leaders in Lifecycle Marketing and Loyalty to implement, execute, and measure advanced test and learn approaches across campaign channels. * Lead the integration of campaign Management data and applications to new channels. * Liaise / Relationship management with IS and SOP leaders to oversee the integration of campaign management, measurement, and planning applications into customer-facing applications (TOPS). * 10 years of experience in database marketing, including campaign management, execution, measurement, and database * 5 years direct experience with UNICA campaign tools. * Experience integrating campaign management tools into batch and real-time channels * 4 year's experience in leading, training, and coaching technical and/or business resources. * BS in computer science or related field; Master Degree Preferred (MBA or MI). * Expert-level database abilities in SQL, TOAD, ORACLE (or other RDBMS experience), UNICA, UNIX/LINUX * Proficiency with Cognos and/or Business Objects (or other reporting tools) * Knowledge of SAS programming for analytics and campaign delivery. * Excellent organization and project management skills, solid written and oral communication skills * Strong communication skills, both verbal and written * Proven ability to meet tight deadlines, multi-task, and prioritize workload Preferred Qualifications * Strategic thinker with ability to understand and decompose CRM strategy into specific technical deliverables for campaign execution and measurement. * Experience integrating campaign management tools into batch and real-time channels. Consultative style to facilitate business analysis, and leverage technical resources in a cross-functional organization to create insightful, effective campaign analytics. * Ability to craft long term strategic vision for CRM infrastructure, including measurement.2012-04-26 02:23:31United StatesU.S. CellularIllinoisMAR000267ILChicago, IL28194840http://find.uscellular.jobs/xml/28194840/jobUSAFayettevilleTitle: Retail Wireless Consultant - (PT) Fayetteville, WV Location: West Virginia-Fayetteville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:08United StatesU.S. CellularWest VirginiaSAL005851WVFayetteville, WV28153370http://find.uscellular.jobs/xml/28153370/jobUSADeslogeTitle: Retail Wireless Consultant - Desloge, MO Location: Missouri-Desloge Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:08United StatesU.S. CellularMissouriSAL005852MODesloge, MO28153371http://find.uscellular.jobs/xml/28153371/jobUSASummersvilleTitle: Retail Wireless Consultant - Summersville, WV (PT) Location: West Virginia-Summersville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:08United StatesU.S. CellularWest VirginiaSAL005850WVSummersville, WV28153372http://find.uscellular.jobs/xml/28153372/jobUSAChicagoTitle: Data Analyst-Customer Service Operations Location: Illinois-Chicago The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intelligence reports. This role is responsible for reviewing these data sets and proactively looking for trends in the data that could lead to: process improvements, behavioral trends, operational efficiencies, improvements in customer experience, and improvements in associate / intra-company experience. This role may also be responsible for generating a regular set of reports and more importantly, will be expected to assess these reports and provide upper management with hypotheses and recommendations related to the findings in the data. Owns * Generating reports utilized in the decision making process within the call center environment as well as other areas of the company * Working with many sets of data in an undefined environment and suggesting ways and methods of improving the efficiency of call center operations as well improvements in customers' experience * Trending of implemented solutions to determine the expected financial impacts of the changes and identification of any unexpected changes either positive or negative * Creating a scorecard of changes made with respect to improvements on customer experience or efficiencies gained within the centers; also providing this data to other areas of the company including but not limited marketing, engineering, sale operations, telesales, and financial services * Assessment of data and generation of related hypotheses and recommendations * Identification of patterns and exploring probable rationale for the occurrences of anomalies * Management reports on the condition of the care centers based upon finding in the data * Understanding of all call center KPIs, sales metrics, and systems used to generate and track these figures including the equations used to derive specific calculations * Writing reports within the systems or with data from system extracts to explore and derive meaning from the data sets * Communications to center management explaining key aspects of center performance and deviations from expected results * Being the strategic link between customers and call activities and the rest of the company to assist in the development / upgrades of new products, technologies, and processes Approves * Assessments of data and related hypotheses * Changes to the reporting systems and equations utilized to derive specific KPIs Monitors * Center performance * Data Trends and anomalies * System functionality * Report accuracy and relevance * New industry trends * Data Validation Participates * Quality discussion * Future State strategy discussion * 3 to 5 years in prior data analysis position * Bachelor's degree in statistics, economics, engineering, or other quantitative related field * Masters degree preferred * 3 to 5 years previous experience with forecasting and scheduling analysis utilizing Aspect eWFM, eSP, RTA, or other Workforce Management software strongly preferred * Knowledge of ACD systems such as Nortel Symposium, Meridian, and Avaya, which includes proficient application for agent database, reporting, call allocation, and skill-based routing * Understanding of Application and Skillsets, AHT variables, Occupancy Targets, and Service Level metrics required * Understanding of workforce planning tools and principles (e.g. Erlang Models) * Understanding of basic principles of statistics * Proficient with the following systems: SAS, Business Objects and MS Access (DBMS) * Extremely comfortable with technology from the user perspective * Understanding of report writing required * Experience with Windows based PCs, including general office software knowledge required * Excellent oral and written communication skills specifically with executive management required * Must be flexible to work nights and weekends as needed2012-04-24 21:15:07United StatesU.S. CellularIllinoisCUS000411ILChicago, IL28153365http://find.uscellular.jobs/xml/28153365/jobUSAPrincetonTitle: Retail Wireless Consultant - (PT) Princeton, WV Location: West Virginia-Princeton Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:07United StatesU.S. CellularWest VirginiaSAL005856WVPrinceton, WV28153366http://find.uscellular.jobs/xml/28153366/jobUSAMartinsvilleTitle: Retail Wireless Consultant - Martinsville, VA (PT) Location: Virginia-Martinsville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:07United StatesU.S. CellularVirginiaSAL005854VAMartinsville, VA28153368http://find.uscellular.jobs/xml/28153368/jobUSAWilkesboroTitle: Retail Wireless Consultant - Wilkesboro, NC (PT) Location: North Carolina-Wilkesboro Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:07United StatesU.S. CellularNorth CarolinaSAL005855NCWilkesboro, NC28153367http://find.uscellular.jobs/xml/28153367/jobUSAMartinsvilleTitle: Retail Wireless Consultant - Martinsville, VA Location: Virginia-Martinsville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-24 21:15:07United StatesU.S. CellularVirginiaSAL005853VAMartinsville, VA28153369http://find.uscellular.jobs/xml/28153369/jobUSAChicagoTitle: Senior Accountant I - SG&A Accounting Location: Illinois-Chicago Under minimal supervision this position is responsible for highly complex accounting activities relating to the maintenance of a complete and accurate general ledger and the resultant managerial reports and financial statements. Continually monitors financial control processes and ensures that accounting transactions are executed in accordance with established standards of internal control. Possesses and applies a broad knowledge of principles, practices and procedures to the completion of difficult Accounting assignments. This position is a seasoned, experienced professional. Principal Accountabilities • Resolves a wide range of accounting issues in imaginative as well as practical ways conferring with supervisor on unusual matters. • Performs periodic testing of key internal controls, and alerts management to any control deficiencies in a timely manner. • Conducts special studies and develops or recommends accounting methods or procedures. • Analyze financial reports and records, making recommendations relative to the accounting of reserves, assets and expenditures. • Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. • Provide business partners and management with actual-to-budget variance analysis working with business partners to identify causes and resolution of variances. • Manages workload effectively and efficiently by prioritizing responsibilities. • Review, research and recommend improvements to analysis, reporting, billing and compliance systems. • Respond to financial inquiries of field management providing requested information for use in effective field management of the business. • Coordinates accounting matters with other departments, locations and divisions. • Provides functional advice or training to less-experienced associates. Responsibility and Decision Making Within acceptable accounting practices, Senior Accountants demonstrate good judgment in selecting methods and techniques for obtaining solutions to apply to their every day assignments. Is assigned tasks of diverse scope where analysis of data requires evaluation of identifiable factors. Assignments are broad in nature, usually requiring originality and ingenuity to complete. Senior Accounts have appreciable latitude for unreviewed action or decision. Applies company policies and procedures to resolve routine issues. Minimum Experience and Educational Requirements Education/Experience • Bachelor's Degree in Accounting or Finance; CPA preferred • Minimum of five years of broad accounting experience • Broad knowledge of accounting principles, practices and procedures • Experience working within an internal control framework as established for public companies under the Sarbanes-Oxley Act of 2002. Skills • Strong PC literacy skills in a Windows environment with Microsoft Office products (Excel, Access and Word) • Strong verbal and written communication skills • Ability to communicate with all levels of management and associates. Special Physical and/or Mental Requirements • Normal office working environment. • Cyclical, sometime unplanned, occasionally substantial overtime required. • Light travel.2012-04-24 21:15:05United StatesU.S. CellularIllinoisACC000054ILChicago, IL28153360http://find.uscellular.jobs/xml/28153360/jobUSABangorTitle: Cashier Greeter (Bangor, ME - PT) Location: Maine-Bangor Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-04-24 21:15:00United StatesU.S. CellularMaineSAL005849MEBangor, ME28153353http://find.uscellular.jobs/xml/28153353/jobUSASeviervilleTitle: Retail Sales Manager - Sevierville, TN Location: Tennessee-Sevierville As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-04-23 21:40:22United StatesU.S. CellularTennesseeSAL005841TNSevierville, TN28083209http://find.uscellular.jobs/xml/28083209/jobUSAWindsor HeightsTitle: Retail Wireless Consultant - Part Time Windsor Heights, IA Location: Iowa-Windsor Heights Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-23 21:40:21United StatesU.S. CellularIowaSAL005842IAWindsor Heights, IA28083205http://find.uscellular.jobs/xml/28083205/jobUSAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI Location: Wisconsin-Madison Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-23 21:40:21United StatesU.S. CellularWisconsinSAL005844WIMadison, WI28083208http://find.uscellular.jobs/xml/28083208/jobUSASchaumburgTitle: Manager of Engineer Standards & Process - Schaumburg, IL Location: Illinois-Schaumburg The Standards and Audits team is responsible for the development and ongoing maintenance of U.S. Cellular®'s best practices and business processes for the installation and operation of the network. The scope of this team covers the entire network (core and access) and all groups that have an associated responsibility for its respective elements. The team leads U.S. Cellular® in these development and maintenance activities to ensure a consistent level of quality and to facilitate the sharing of information across functional groups. The team also leads U.S. Cellular®'s Process Management Initiative, which is our methodology for the development, documentation, implementation, and upkeep of the various processes that govern our work. This position is responsible for strategically directing the development, maintenance, and governance of U.S. Cellular's standards and processes for all of Engineering. Critical to this role is to chair the Standards and Process Steering Committee and the Standards and Process Review Board. The role provides strategic direction and sets prioritization for the various Standards and Process Development Teams. The role provides the strategic direction for the management of the Schaumburg Data Center. This position also guides and directs the development, maintenance, and enforcement of policies and procedures which govern the day-to-day activities at the facility. * Work with regional operations/engineering, and NOCC management to ensure network quality * Lead team of auditors responsible for ensuring compliance of U.S. Cellular® operational systems, facilities, and process policy * Lead the development and support of Gamma Net One (Asset Tracking and Management system) to ensure interoperability of company wide data platforms * Oversee and analyze operational metrics, audit reports and communicate status and results to Network Operations and Engineering to ensure enterprise wide compliance * Develop, communicate, implement design standard policies, procedures and mops related to U.S. Cellular® network operations/engineering including cell sites, MTSO facilities and hub sites * Responsible for the research, trial and implementation of new products to enhance system integrity as well as optimize process efficiency * Create environment to ensure optimal associate performance levels * Provide leadership and guidance by example through development and coaching * Bachelors degree in related field or equivalent experience required (i.e. Telecom, Cable Wireless). * 8 years of experience in Network Operations or Engineering. * 3 years as Operations Manager with experience managing teams. * Prior experience in project management with the ability to break down complex problems into manageable tasks. * Experience building cross functional teams. * Excellent verbal and written skills.2012-04-23 21:39:07United StatesU.S. CellularIllinoisENG000217ILSchaumburg, IL28083185http://find.uscellular.jobs/xml/28083185/jobUSAChicagoTitle: Senior Accountant II, Distribution Accounting Location: Illinois-Chicago Under minimal supervision this position is responsible for highly complex accounting activities relating to the maintenance of a complete and accurate general ledger and the resultant managerial reports and financial statements. Continually monitors financial control processes and ensures that accounting transactions are executed in accordance with established standards of internal control. Possesses and applies a broad knowledge of principles, practices and procedures to the completion of difficult Accounting assignments. This position is a seasoned, experienced professional. Principal Accountabilities: • Resolves a wide range of accounting issues in imaginative as well as practical ways conferring with supervisor on unusual matters. • Performs periodic testing of key internal controls, and alerts management to any control deficiencies in a timely manner. • Conducts special studies and develops or recommends accounting methods or procedures. • Analyze financial reports and records, making recommendations relative to the accounting of reserves, assets and expenditures. • Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. • Provide business partners and management with actual-to-budget variance analysis working with business partners to identify causes and resolution of variances. • Manages workload effectively and efficiently by prioritizing responsibilities. • Review, research and recommend improvements to analysis, reporting, billing and compliance systems. • Respond to financial inquiries of field management providing requested information for use in effective field management of the business. • Coordinates accounting matters with other departments, locations and divisions. • Provides functional advice or training to less-experienced associates. Responsibility and Decision Making: Within acceptable accounting practices, Senior Accountants demonstrate good judgment in selecting methods and techniques for obtaining solutions to apply to their every day assignments. Is assigned tasks of diverse scope where analysis of data requires evaluation of identifiable factors. Assignments are broad in nature, usually requiring originality and ingenuity to complete. Senior Accounts have appreciable latitude for unreviewed action or decision. Applies company policies and procedures to resolve routine issues. QUALIFICATIONS: Education/Experience • Bachelor's Degree in Accounting or Finance; CPA preferred • Minimum of five years of broad accounting experience • Broad knowledge of accounting principles, practices and procedures • Experience working within an internal control framework as established for public companies under the Sarbanes-Oxley Act of 2002. Skills • Strong PC literacy skills in a Windows environment with Microsoft Office products (Excel, Access and Word) • Strong verbal and written communication skills • Ability to communicate with all levels of management and associates.2012-04-21 00:02:43United StatesU.S. CellularIllinoisACC000053ILChicago, IL28047972http://find.uscellular.jobs/xml/28047972/jobUSACrescent CityTitle: Retail Wireless Consultant - P/T Crescent City Location: California-Crescent City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-21 00:02:42United StatesU.S. CellularCaliforniaSAL005840CACrescent City, CA28047971http://find.uscellular.jobs/xml/28047971/jobUSAElkinsTitle: Retail Store Manager - Oakland, MD/ Elkins, WV Location: West Virginia-Elkins Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-04-21 00:02:39United StatesU.S. CellularWest VirginiaSAL005837WVElkins, WV28047970http://find.uscellular.jobs/xml/28047970/jobUSAManchesterTitle: Retail Wireless Consultant - Part Time Manchester, IA Location: Iowa-Manchester Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-19 21:48:18United StatesU.S. CellularIowaSAL005834IAManchester, IA28015579http://find.uscellular.jobs/xml/28015579/jobUSAChicagoTitle: Business Channel Program Manager Location: Illinois-Chicago TheBusiness Channel Program Managersupports our U.S. Cellular® Agent and company field teams. This includes managing and communicating sales channel policy, new sales programs and sales process improvement as well as account management.. The goal of this position is to develop tools and guidelines that remove distractions and encourage a superior customer experience in the company and indirect channels. * Represent the company and indirect sales channel by providing input and subject matter expertise on enterprise-wide initiatives. * Create, effectively communicate and implement operational process and procedures to the company and indirect sales teams. * Become the subject matter expert to the field on the Agent contracting and prepaid services process * Serve as a point of contact for our prepaid services vendor with responsibilities that include contract relationships, new policy and sales program roll out. * Conduct quarterly performance evaluations and make recommendations for actions plans. * Communicate system enhancements and support the field with customer facing system issues (Datascape) * Continuously support training for use in sales and marketing efforts. * Support and track follow up processes and issues when new initiatives are introduced to the field. * Facilitate processes that turn market ideas into market initiatives * Develop and deliver presentations and/or training programs to various group sizes * Visible field presence as needed. * Assist in other tasks as needed or assigned by management. * Minimum of 5 years wireless industry experience with field sales channel management or support required * Bachelors' degree or equivalent experience in Business, Marketing or a related field highly desired * Prior experience in a sales leadership position is desired * Excellent written and oral presentation skills required * Strong communication, organization and interpersonal skills required * Strong negotiation and change management skills * Proficient with Microsoft Office Products including Word, Excel and Power Point * Willingness to travel up to 30%2012-04-19 21:48:18United StatesU.S. CellularIllinoisSAL005833ILChicago, IL28015580http://find.uscellular.jobs/xml/28015580/jobUSAChampaignTitle: Retail Wireless Consultant - Part Time Champaign, IL Location: Illinois-Champaign Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-19 21:48:15United StatesU.S. CellularIllinoisSAL005828ILChampaign, IL28015575http://find.uscellular.jobs/xml/28015575/jobUSAChicagoTitle: Sr Database Marketing & Modeling Analyst, Chicago IL (Near O%27Hare) Location: Illinois-Chicago The Senior Database Marketing & Modeling Analyst is responsible for leading complex behavioral analysis efforts in support of Marketing and Sales, with a particular focus on the Small to Medium Business (SMB) channel.This individual may also be asked to lead or support a wide variety of general analytical activities, including the following: Demographic Data Management, Customer Lifetime Value, Marketing Planning Process Reporting, Marketing Database Stewardship, Segmentation Modeling & Analysis, Customer Profile Reporting, Churn Reporting, Risk/Credit Modeling, Ad-hoc Behavioral Analysis, Churn Modeling and Cross-sell/Up-sell & Response Modeling. * Consultative Analysis:Designs and leads the execution of complex ad-hoc behavioral analysis through consultative collaboration with stakeholder organizations, specifically the SMB organization. This may also include, but are not limited to, the following: Customer Strategy, Marketing Operations, Field Marketing, Product Marketing, Brand Management, Customer Service, and Finance. This analysis typically relies upon the extraction, manipulation, and interpretation of customer information stored in databases, and consequently requires considerable skill in those areas. * Demographic Data Management: Works with internal and external partners to ensure that third party demographic data is appended properly and that the relationships with those third-party vendors are maintained. * Segmentation Analysis: Assists in the design, development, and execution of customer segmentation schemas. * Customer Profile Reporting: Assists in the design, development, and execution of periodic reporting around customer behaviors and characteristics. * Marketing Planning Process Reporting: Assists in the design, development, and execution of reporting and analysis needed to support the periodic marketing planning process. * Model Development: Uses "casual user" tools to construct basic to mid-level statistical models that can be used to drive insights as part of the consultative analysis process. * Overall, must have the ability to think broadly and critically about a quantitative analytical problem and apply business, industry, and company acumen to developing and testing hypotheses in the solution of that problem. * Must have a high degree of comfort with ambiguity, as well as the ability to create structure out of ambiguity for the purpose of designing & executing analysis. * Must have superior peer leadership skills, as well as excellent verbal and written communication skills, and the aptitude to take on more leadership responsibility over time as required * A minimum of 5 years of experience in a relevant analytical field, or 3-5 years experience coupled with an advanced degree in a relevant field * Bachelor's degree in a relevant field required; Master's degree in statistics or economics preferred; MBA a plus * High level of proficiency in database manipulation using SQL * Advanced & demonstrated MS Excel, PowerPoint, and Word skills * Experience / exposure to modeling software tools such as SAS, SPSS, or KXEN is a plus * A high level of general business acumen, including a strong command of basic statistics, finance, and/or economics, as demonstrated through experience and/or education * Experience / exposure to modeling software tools such as SAS, SPSS, or KXEN is a plus, as well as experience in Business Intelligence software such as Cognos2012-04-19 21:48:13United StatesU.S. CellularIllinoisMAR000264ILChicago, IL28015573http://find.uscellular.jobs/xml/28015573/jobUSAKinstonTitle: Retail Wireless Consultant (Kinston, NC - FT) Location: North Carolina-Kinston Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-19 21:47:44United StatesU.S. CellularNorth CarolinaSAL005814NCKinston, NC28015567http://find.uscellular.jobs/xml/28015567/jobUSAHendersonTitle: Retail Wireless Consultant (Henderson, NC - FT & PT) Location: North Carolina-Henderson Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-19 02:45:06United StatesU.S. CellularNorth CarolinaSAL005824NCHenderson, NC27995368http://find.uscellular.jobs/xml/27995368/jobUSAChicagoTitle: Lead Financial Analyst Location: Illinois-Chicago May lead the creation of the revenue and product quarterly forecasts and annual budget. Under minimal supervision conduct and document complex financial analysis, technical analysis, and monthly variance analysis to determine present and future financial performance of the company. Possess and apply a broad knowledge of principles, practices and procedures to contribute to the development of company objectives and principles. This position is a seasoned, experienced professional who anticipates and independently resolves financial issues by taking ownership to achieve results. As such, the candidate will help identify plans that are both strategic and tactical to ensure the business achieves business revenue targets. This position requires a seasoned professional who can influence without direct authority and anticipate and resolve complex issues and questions. May lead and support the analysis of the rate plan and product portfolios to optimize the competing priorities of customer acquisition and revenue growth while maintaining and growing profitability across all customer segments (post pay vs. prepay and consumer vs. B2B). Through an integrated perspective of strategy, organization, operations, and proactive financial analysis, the candidate will manage margin analysis and identify financial opportunities to improve the organization's profitability. As this position is viewed as a key integrator of marketing, financial, and operational data, this candidate will support the Manager to ensure that Pricing strategies and decisions are coherent and financially viable across multiple segments and channels. As such, the candidate will help identify plans that are both strategic and tactical to ensure excellence as continued business growth is pursued. This position requires a seasoned professional who can influence without direct authority and anticipate and resolve complex issues and questions. • Assumes leadership duties when manager is unavailable or out of pocket (i.e. vacation, special projects, etcetera). • Leads and completes high-complexity assignments that require aligning resources, completing research, developing new thinking/approaches and shaping strategic direction. • Plays a leadership role in coordinating key processes such as the budget, forecast or critical analytical projects. This may include coordinating timelines and the rollup of assumptions from other analysts and business partners, training others on the process and models used, reviewing the work of others and owning the most complex aspects of the analytical work involved. • Maintains critical business partner relationships, especially as it relates to more senior members of the leadership team. • Designs new analytical reports and analyses to provide insight to business trends and opportunities for improvement. Reviews the work of others to ensure completeness/accuracy and to provide feedback. • Collects, analyzes and presents financial information to business partners identifying risks and opportunities to aid the team in meeting their specific goals. Acts as a catalyst for change by driving results and playing a strong leadership role in finding solutions/adding value. • Provides financial expertise by leading cross-functional teams, ensuring that projects are modeled appropriately and that financial ramifications are adequately considered. • Collects appropriate data as necessary to prepare ad-hoc analysis as requested by management. The types and nature of these analyses will vary according to the needs of the business. These analyses are performed to provide decision support for management in evaluating the possible outcomes of various strategic and tactical decisions. • Builds and maintains strong relationships with members of the finance team and the business partners that we support. Seeks feedback and improves performance to ensure we are driving standards of excellence. • Remains strategic in thought and provides a big-picture perspective on issues and potential solutions. Assignments include the most technically challenging analytics; requiring research or creation of new approaches. • Assesses business results and consistently identifies, recommends and drives opportunities to create value. • Assumes a lead role in team meetings. May be responsible for leading team meetings when manager is unavailable. Shares thoughts, perspectives, questions and concerns openly and honestly ensuring your voice is heard. Encourages others to engage in dialogue and to share their thoughts, perspectives, questions and concerns. • Serves as a mentor by helping teammates see various perspectives, working through issues, finding positive responses to change and demonstrating open communication. Provides leadership to co-team members on key projects. • Passionately exhibits the values and behaviors of the Dynamic Organization, and takes ownership of strengthening our business model. Helps on board new associates, teaches and models the Dynamic Organization. Provides peer feedback, technical and soft skill support and leads in the development of application of training. • Remains current on industry trends and aspects of the field of finance and accounting that impact our ability to provide needed financial expertise to our business partners.QUALIFICATIONS: • Bachelor's degree in Accounting, Finance, Economics or related discipline required. CPA or MBA strongly desired. • Minimum of 7 to 9 years of broad experience in financial analysis/accounting required. Wireless operations experience a plus. • In-depth knowledge of financial principles, practices & procedures and general accounting practices & principles. • Demonstrates strong leadership capabilities. Ability to lead cross functional teams while handling multiple projects simultaneously is required. • Strong verbal and written communication skills, with an ability to communicate with all levels of the organization. • Strong project planning and management skills are a must; ability to breakdown complex problems into manageable goals is required. • Ability to synthesize various, independently generated, data points into a cohesive analysis. • Strong financial modeling capability required. Significant proficiency with Microsoft Products (Excel, Access) required. Knowledge of SAP, Hyperion and Business Objects is a plus. • Flexibility to adapt to changing priorities in a positive and timely manner. • Alignment with the organization's Values & Behaviors. • Cyclical/occasional/unplanned substantial overtime required. • Light travel may be required.2012-04-19 02:43:42United StatesU.S. CellularIllinoisFIN000149ILChicago, IL27995349http://find.uscellular.jobs/xml/27995349/jobUSAChicagoTitle: Retail Wireless Consultant - Part Time Stony Island Location: Illinois-Chicago Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:17:36United StatesU.S. CellularIllinoisSAL005823ILChicago, IL27966955http://find.uscellular.jobs/xml/27966955/jobUSAGrants PassTitle: Retail Sales Manager - Grants Pass, OR (Beacon) Location: Oregon-Grants Pass As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-04-18 02:17:35United StatesU.S. CellularOregonSAL005822ORGrants Pass, OR27966951http://find.uscellular.jobs/xml/27966951/jobUSAMacombTitle: Retail Wireless Consultant - Full Time Macomb, IL Location: Illinois-Macomb Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:17:34United StatesU.S. CellularIllinoisSAL005820ILMacomb, IL27966949http://find.uscellular.jobs/xml/27966949/jobUSAFond du LacTitle: Retail Wireless Consultant - Part Time Fond du Lac, WI Location: Wisconsin-Fond du Lac Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:56United StatesU.S. CellularWisconsinSAL005816WIFond du Lac, WI27966823http://find.uscellular.jobs/xml/27966823/jobUSAAmesTitle: Retail Wireless Consultant - Full Time Ames, IA Location: Iowa-Ames Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:56United StatesU.S. CellularIowaSAL005817IAAmes, IA27966824http://find.uscellular.jobs/xml/27966824/jobUSAUrbandaleTitle: Retail Wireless Consultant - Part Time Urbandale, IA Location: Iowa-Urbandale Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:56United StatesU.S. CellularIowaSAL005818IAUrbandale, IA27966826http://find.uscellular.jobs/xml/27966826/jobUSAMishawakaTitle: Retail Wireless Consultant - Part Time Mishawaka, IN Location: Indiana-Mishawaka Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:55United StatesU.S. CellularIndianaSAL005815INMishawaka, IN27966821http://find.uscellular.jobs/xml/27966821/jobUSABensenvilleTitle: Disaster Recovery Manager - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville This person oversees all aspects of IS Disaster Recovery Planning and Execution. They act as a resource on IS projects to ensure appropriate impact analysis is conducted, data recovery requirements are defined, and disaster recovery procedures are documented. They are responsible for leading the development and coordination of disaster simulation exercises; communicating the outcome, and updating procedures to support the resumption of critical systems. They will manage the development, implementation and maintenance of a Disaster Recovery Program to include disaster recovery planning, risk assessment, testing, awareness and training and ongoing process improvement. Position Activities: * This includes, but is not limited to: * Coordinating the development, documentation, communication, testing, enforcement and maintenance of Disaster Recovery (DR) plans. * Providing leadership and coordination for the entire recovery process during testing and real disasters, including the leadership and coordination of recovery teams during the process. * Performing periodic gap analysis to ensure recovery plans are consistent with expectations, SLAs and OLAs. * Recognizing and identifying potential areas where existing disaster recovery policies and procedures require change, or where new ones need to be developed * Participate in the design/implementation of key operations processes to support Incident, Change, Problem and Release Management, document SOPs, OLAs and detail procedures. * Providing metrics for analytical management reporting to help improve productivity and availability. * Providing education, mentoring, guidance and thought leadership of DR plans, processes, and procedures. * Maintaining a single point of DR contact for IT teams and business units. Position Requirements: This includes, but is not limited to: * Expertise in planning, organizing and directing the testing of emergency response, recovery, and business resumption procedures. * Experience in IT Network Operations or Data Center Operations or similar background, with a working technical knowledge of current systems software, hardware, and network standards at an architectural level. * Proven ability to assume leadership role in a crisis event * Demonstrated ability to facilitate groups through complex technical decisions and build consensus around technical direction. * Expertise in performing risk analyses and impact analyses. * Excellent interpersonal, written and verbal skills with the ability to effectively communicate with individuals at all levels within the company * Excellent attention to detail. * High level of analytical and problem-solving abilities. * Ability to travel to data centers and recovery locations * Ability to respond to disasters 24x7 * Self-motivated with the ability to work independently and within a virtual team * Excellent project management skills. This includes, but is not limited to: * Bachelors Degree in Information Systems, Computer Science, Business or related discipline. * 10 years of relevant IT experience * 5 years of relevant work experience in Business Continuity and/or Data Center Operations, Network Services or Platforms. * 5 years of contingency planning experience preferred * Disaster Recovery International Institute or Business Continuity Institute certification or progress towards certification. * ITIL certification preferred. * Living Disaster Recovery Planning System (LDRPS) preferred. * Experience with Oracle, HPUX, AIX, Tuxedo, Citrix and AMDOCS highly preferred * Competent with Visio, PowerPoint, Excel, Word, Access and Microsoft Project.2012-04-13 01:59:42United StatesU.S. CellularIllinoisINF000300ILBensenville, IL27868352http://find.uscellular.jobs/xml/27868352/jobUSAChicagoTitle: Dept Administrative Assistant, Shared Analytics Group, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago * Provide administrative support for 1 Sr. Directors and 3 Directors within the Shared Analytical & Data Services (SANDS) department. * Update and maintain calendars and monitor schedules. * Coordinate flow of oral and written communications. * Organize and maintain office files for Senior Director's office. * Prepare correspondence, reports, presentations, and memos. * Plan and coordinate meetings and make travel arrangements. * Initiate procedures and actions to ensure and improve efficiency and organization of Senior Director's office. * Interact with department personnel and executive staff. * Handle issues/questions/follow-ups for Senior Director where appropriate. * Sort, prioritize, answer, organize, and distribute mail. * Ensure appropriate telephone coverage is maintained at all times. * 3-5 years successful administrative experience providing support to executive management required. * High School diploma or state equivalency required. * Professional, discreet manner in maintaining confidentiality. * Ability to meet deadlines and handle multiple priorities. * Proficiency with Microsoft Word, PowerPoint, Excel and Outlook required. * Excellent verbal communication skills to include ability to effectively handle complex questions and issues independently. * Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff. * Flexible and cooperative in working on team efforts with attention to detail. * Organization skills and ability to prioritize and take initiative to accommodate work flow2012-04-13 01:59:40United StatesU.S. CellularIllinoisMAR000256ILChicago, IL27868351http://find.uscellular.jobs/xml/27868351/jobUSABensenvilleTitle: Mgr IT Risk & Compliance - Bensenville, IL / Chicago, IL Location: Illinois-Bensenville The Mgr., IT Risk and Compliance directs all activities related to the development, communication and management of policies, controls and practices supporting IT compliance and information security objectives. In addition, the Mgr., IT Risk and Compliance ensures that IT compliance and security activities support Enterprise business objectives and are aligned with executive risk tolerances and expectations. Key Competencies 1. Leadership/Integrity * Demonstrates a high degree of ethics * Instills trust and credibility with internal and external stakeholders * Effectively partners and collaborates with leaders at multiple levels * Influences and manages expectations with senior leadership * Demonstrates proven ability to manage effectively through change * Possesses IT risk management proficiencies * Demonstrates technical expertise in at least three of the following domains (IT Governance, Protection of Information Assets, Systems and Infrastructure Lifecycle Management, Information Security Program Management, Information Risk Management) * Possesses proficiencies with the use of risk and control frameworks, and process improvement models (e.g. Risk IT, ISO 31000, COBIT, COSO, ISO 27001, ISO 27002, CMM) 2. Results Focus * Initiates, leads and manages IT risk management, compliance and security governance activities * Delivers on simultaneous projects and priorities each with tight schedules * Able to leverage appropriate resources to meet objectives * Portrays exceptional facilitation, negotiation, conflict resolution skills * Translates compliance and technical requirements into relevant and understandable terms * Holds others accountable for performance 3. Strategic View * Understands long term directions and strategies of the company and able to incorporate the vision for IT governance and risk management practices into that understanding * Identifies and implements forward-thinking strategies for achieving compliance across multiple domains that advances IS's ability to deliver more, faster and with a high degree of quality * Thinks strategically and able to translate strategies into actionable plans * Able to differentiate between critical issues and minutia that can be worked through Key Responsibilities * Drive the implementation of framework to support IT governance, risk and compliance objectives. Realize significant, measurable gains in IT Governance, Risk and Compliance ("GRC") practice maturity. * As a senior leader in the IS organization, provide end-to-end expert guidance on how to manage IT-related risks; influence priorities and decisions across the organization * Communicate the strategic vision and agenda to business partners to ensure alignment and support; provide insightful advice and skillful execution * Leverage risk management activities to safeguard IT's support of the delivery of business performance * Provide end-to-end expert leadership on how to effectively achieve and sustain compliance with regulatory, industry and contractual obligations, as well as information security policies and practices. * Provide direction and guidance to IS leaders regarding best practices and solutions that support business goals and objectives. * Accountable to provide and approve IT controls and security requirements for technology and business partner initiatives. Ensure that contracts provide adequate protections to USCC in the areas of legal/regulatory compliance and IT security. * Direct security risk assessments and management testing of IT controls. * Direct Internal Audit programs , including scoping, planning, reporting, remediation and follow-up * Drive continuous improvement in IT governance, risk, compliance and security practices based on expert knowledge in domain areas, industry best practices, business objectives and risk tolerances. * Lead initiatives to regularly assess the adequacy and effectiveness of IT controls, security policies, and direct remediation activities and initiate actions to ensure that compliance and security gaps are successfully addressed. * Represent the IS organization in interactions with internal / external auditors, attorneys, regulators and other 3rd parties within the scope of their domain expertise. * Lead organizational awareness of compliance, risk, security and privacy concepts and best practices. Demonstrate the organization how effective IT risk management practices and controls enable compliance and business process efficiency. Lead an ongoing communication and education forum for the exchange of ideas and information across all IT senior executives and functional areas, as well as its business partners. * Manage individual and team workloads to deliver agreed upon commitments. Promote effective teamwork and resolve interpersonal issues. Oversee the performance appraisal process. Help staff construct career development plans. Deliverables * Lead strategy development in collaboration with senior leadership * Develop, document and maintain repeatable mechanisms to determine, measure and report to management an accurate view of significant current and near-future IT-related risks, the risk appetite and the risk tolerance of the organization and its business partners * Develop and manage compliance and security roadmaps in collaboration with senior leadership, formulate and broker support for a portfolio of necessary remediation initiatives, drive those initiatives forward, and provide leadership over resulting project efforts * Integrate the overall risk, compliance and security structures within IT * Provide regular business view updates of the state of compliance and security for senior leadership and external stakeholders * Drive the implementation of a framework of policies, controls and practices to support IT compliance and information security objectives. Drive consensus on measurable gains in IT compliance and information security practice maturity and measure our progress towards them. * Advise leadership on how to remediate deficiencies. Understand how to capitalize on the investment made in IT internal control systems already in place. Document and report status of agreed upon remediation plans, owners and commitment dates. * Bachelor degree in related technical / business areas. Masters or JD degree a plus. * 10-15 years of relevant technology experience in multiple areas; wireless industry background highly desirable * 5-7 years of Risk and/or Compliance experience * Maintains designation with at least two of the following certifications: CISA, CISM, CISSP, CRISC, CGEIT * Additional certifications are a plus: CIPP, CIPP/IT, CIA, CPA * General knowledge of outsourcing methodologies and operating models, and working with professional services firms * Understanding of project management methodologies and tools, including prior experience managing diverse, cross-functional, cross-departmental projects and technologies * Well-rounded understanding of technology, operations and key business processes * Expertise in designing solutions that link disparate processes and application systems * Strong attention to detail * Impeccable written and verbal communication skills * Strong interpersonal, influencing and negotiation skills2012-04-13 01:59:30United StatesU.S. CellularIllinoisINF000299ILBensenville, IL27868349http://find.uscellular.jobs/xml/27868349/jobUSATomahTitle: Store Manager - Tomah, WI Location: Wisconsin-Tomah Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-04-13 01:59:12United StatesU.S. CellularWisconsinSAL005807WITomah, WI27868348http://find.uscellular.jobs/xml/27868348/jobUSADurantTitle: Retail Wireless Consultant - Durant, OK Location: Oklahoma-Durant Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-13 01:59:10United StatesU.S. CellularOklahomaSAL005800OKDurant, OK27868341http://find.uscellular.jobs/xml/27868341/jobUSAMadisonvilleTitle: Retail Wireless Consultant - Madisonville, TN Location: Tennessee-Madisonville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-13 01:59:10United StatesU.S. CellularTennesseeSAL005801TNMadisonville, TN27868342http://find.uscellular.jobs/xml/27868342/jobUSAChicagoTitle: Senior Project Manager (Sales Operations) Location: Illinois-Chicago Leads and sustains multiple productive Sales Operations related projects designed to improve the quality and operating efficiencies of the Sales Organization. Delivers all projects within budgetary and scheduling guidelines as well as any other requirements set forth. Develops the project plan, obtains resources, monitors and reports on status, manages risks and controls project changes. • Serves as single-point of contact for Sales Operations and the Sales Organization on any assigned project. • Performs sales specific project-planning activities, including the creation of a project definition and project plan to clearly identify the project's scope, approach, participants, tasks, and responsibilities. • Develops measurements and standards for Sales Operations projects with emphasis on driving standards of excellence and customer satisfaction. • Executes project change control to keep the project within the approved scope, cost, and timeline. • Clearly defines project-reporting needs is able to gain approval on reporting formats then manage weekly reporting and communicating to all team members. • Be able to identify and mitigate risks at the early stages of the plan. Needs to own the project and risks associated with it and drive solutions. • Serves as an advocate and mentor to others on project management practices and deliverables. • Manages project schedule and costs. Be able to create budget for each project, measure expenses and report total cost of project at completion. • Manages resource availability within a specified track of work in any project. • Monitors project status and issues. Should be able to identify key stakeholders and drive resolution of each issue. • Defines hand-off criteria between the project management team and the implementation team. • Management and coordination of cross-functional teams. • Establishes key relationships with other project management teams within U.S. Cellular, particularly Operations Integration group. • Ability to clearly define and present project status to cross-functional teams for information and education purpose and to senior management team for scope agreement and for gathering their input and feedback. • Master's Degree with concentration in Communications or Business preferred or equivalent experience is required. • 3 years of Project Management experience is required. • Knowledge of Project Management methodologies and tools is required. PMP Certification preferred. • Knowledge of Process Improvement tools and techniques a plus. • Ability to build cross-functional teams is required. • Excellent written and oral communication skills are required. • Specific examples of working a project from concept to implementation. • Business knowledge of the wireless industry is a plus.2012-04-13 01:59:08United StatesU.S. CellularIllinoisSAL005811ILChicago, IL27868340http://find.uscellular.jobs/xml/27868340/jobUSAGreenvilleTitle: Facilities Manager--Greenville, NC Location: North Carolina-Greenville Responsible for facilities operations and facilities operating/capital budget for a specific location or group of locations in accordance with company policies, procedures and standards. * Oversee field activities associated with a facility or group of facilities that may include retail offices, business offices and/or customer care centers * Identify and implement savings initiatives * Develop operating & capital budgets for a facility or group of facilities and administer budgets * Complete routine property inspections to determine extent of needed services required * Recommend, justify, develop, coordinate projects that enhance the value of the property * Assist with project management requests and conversions under $50,000 for retail locations. * Assist in the completion of the Retail Store build out, specifically as it relates to assigned facilities action items. * Oversee project management requests for all non-retail construction projects. * Ensure adherence of Company Risk Management Policies/Procedures. * Assess and accept space for delivery from Landlord. * Review/validate appropriate pass through expenses from Landlord along w/ verifying & accepting the appropriate TI (tenant infill) allowance. * Administer environmental programs while working in partnership w/ the company's EH&S Manager. * Ensure Corporate Risk Management plans are adhered to for a facility or group of facilities * Ensure all Corporate Insurance requirements are adhered to for vendors/contractors conducting business at company locations * Oversee/assure optimal functionality of building systems (HVAC, fire/life safety equipment, elevators, UPS, generator, etc.) * Oversee vendors (landscaping, janitorial, security services, electrical, HVAC, plumbing, etc.) and maintenance staff assigned to a group of properties. * Develop/maintain positive relationships with internal/external customers and facilities staff. * Work in conjunction w/ the Assistant FM in the overseeing of IKON On-site Facilities Services. * Operate A/P invoice payment system to validate/approve all costs associated w/ a facility or Group of facilities. * Respond to after hours facilities related emergencies and determine appropriate course of action to resolve issues. * Special projects as requested. * Bachelors degree in Business Administration, Engineering, Architecture, or related field or 3 to 5 years of related experience preferably in a retail/business office/call center real estate environment, with strong construction project management, space planning and facilities management experience. * BOMA/IFMA Certification preferred. * Ability to contribute successfully to cross-functional teams required. * Detail oriented with strong analytical skills. * Strong verbal/written communication skills. * PC proficient, specifically in Microsoft applications. * Business knowledge of the retail and/or call center operations preferred. * Demonstrated organizational skills required, including project management skills. * Proven record of providing excellent internal and external customer service. * Ability to travel.2012-04-11 18:40:25United StatesU.S. CellularNorth CarolinaOPE000150NCGreenville, NC27816718http://find.uscellular.jobs/xml/27816718/jobUSABolingbrookTitle: Resource Planning Specialist, Bolingbrook, IL Location: Illinois-Bolingbrook Responsible for creating work schedules using the Workforce Planning forecasting / scheduling software. Monitors day-to-day department/center performance; alerts management to discrepancies or issues around changing service levels. Maintains schedules and conducts all shift processes. Coordinates with Telecom department for moves / adds / changes for associates. * Monitors real-time performance. Alerts management to discrepancies or real-time changes in service levels. * Establish and maintain communications channels regarding events that impact call volume. * Proactively collaborates with other departments; call center staff and Regional Support Organization to identify opportunities for improvement of resource utilization, and provide input on performance. * Maintains and updates Associate database for scheduling purposes. Works with leadership to update and maintain associate benefit history. * Conducts schedule optimization and schedule bidding in accordance to established guidelines. * Receives and processes calls on a daily basis for scheduling needs and adjustments. * Processes all hourly, daily and weekly reporting as needed by center management. * Provides associate/coach training on resource planning policies and procedures. * Serves as a point of contact for questions on resource planning policies and procedures. * Serves as interface/subject matter expert for workforce management and call performance software. * Assists in other tasks or projects as assigned. * Must be able to work 6am-8pm Monday - Friday and rotating Saturdays and Sundays * High School diploma or equivalency certification required; some college preferred * Highly organized with demonstrated organizational, analytical, and trouble-shooting skills * Minimum of three years customer service experience preferred, with emphasis on cellular service preferred * Previous work experience as a scheduling analyst or in the workforce planning environment utilizing eWFM or like scheduling software in an inbound call center on a large scale. * Proficient with Microsoft Office software including Excel, Word, Outlook, and PowerPoint * Knowledge of ACD systems including and Symposium including agent database, basic call routing, and reporting, and Real Time Monitoring preferred * Self starter with the ability to work independently and with a group.2012-04-10 18:29:04United StatesU.S. CellularIllinoisCUS000408ILBolingbrook, IL27790381http://find.uscellular.jobs/xml/27790381/jobUSAMoberlyTitle: Retail Wireless Consultant - Moberly, MO Location: Missouri-Moberly Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:56United StatesU.S. CellularMissouriSAL005786MOMoberly, MO27790380http://find.uscellular.jobs/xml/27790380/jobUSAGurneeTitle: Retail Wireless Consultant - Gurnee, IL Location: Illinois-Gurnee Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:54United StatesU.S. CellularIllinoisSAL005794ILGurnee, IL27790375http://find.uscellular.jobs/xml/27790375/jobUSATroyTitle: Retail Wireless Consultant - Troy, MO Location: Missouri-Troy Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:53United StatesU.S. CellularMissouriSAL005797MOTroy, MO27790371http://find.uscellular.jobs/xml/27790371/jobUSAWaterlooTitle: Retail Wireless Consultant - Part Time Waterloo, IA Location: Iowa-Waterloo Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:53United StatesU.S. CellularIowaSAL005796IAWaterloo, IA27790372http://find.uscellular.jobs/xml/27790372/jobUSASchaumburgTitle: Retail Wireless Consultant - Schaumburg, IL Location: Illinois-Schaumburg Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 18:28:52United StatesU.S. CellularIllinoisSAL005793ILSchaumburg, IL27790367http://find.uscellular.jobs/xml/27790367/jobUSASchaumburgTitle: Store Manager - Schaumburg, IL Location: Illinois-Schaumburg Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-04-10 18:28:52United StatesU.S. CellularIllinoisSAL005792ILSchaumburg, IL27790368http://find.uscellular.jobs/xml/27790368/jobUSABolingbrookTitle: Retail Wireless Consultant - Part Time - Bilingual Spanish Preferred - Bolingbrook, IL Location: Illinois-Bolingbrook Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-10 01:39:11United StatesU.S. CellularIllinoisSAL005785ILBolingbrook, IL27770116http://find.uscellular.jobs/xml/27770116/jobUSABensenvilleTitle: Identity and Access Management Analyst (Infrastructure Analyst II) - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Identity and Access Management Analyst U.S. Cellular's Identity and Access Management team responsibilities include account/role provisioning, role management, and certification of application and system access entitlements. This position is critical to developing and implementing IAM/RBAC strategies that strengthen access controls, automate IAM/RBAC management processes and streamline application and system access processes. Responsibilities * Create, maintain and support provisioning, role management, request/approval (workflows), certification processes * Initiate, plan and deliver provisioning process improvement and process automation projects * Responsible for Access Governance Suite (AGS) identity and application collector management, report configuration, and report customization * Create, maintain and support application/system entitlement certification reporting solutions * Responsible for NetIQ (Novell) Sentinel Log Manager application collector management, report configuration, and report customization * Align new and existing applications and systems to the IAM/RBAC framework * Establish long-term working relationships with technical, business and external partners * 2 years experience with IAM\RBAC related projects with identity and access management products required * 2 year experience improving and automating IAM\RBAC processes * Advanced experience with Microsoft Office suite including Excel and Access * Proven experience with Microsoft VB Scripting and Microsoft Visual Basic required * 2 years experience Microsoft Active Directory (AD) \NetIQ Edirectory (EDIR) account provisioning, group\role management and querying directories to support reporting * Experience with relational database query tools, including basic SQL scripting * Proficiency with data analysis and reporting tools * Experience with IT project management processes, IT change management processes and IT access controls * Proficiency with Access Governance Suite products preferred * Excellent verbal and written communication skills * Strong organizational and interpersonal skills * Strong team player with proven collaboration skills * Excellent problem solving capabilities and analytical skills * Proven change agent who consistently delivers results * Bachelor's degree in related technical / business areas or equivalent work experience2012-04-10 01:39:07United StatesU.S. CellularIllinoisINF000292ILBensenville, IL27770101http://find.uscellular.jobs/xml/27770101/jobUSASouth PortlandTitle: Sales Manager (South Portland, ME - FT) Location: Maine-South Portland As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-04-10 01:38:53United StatesU.S. CellularMaineSAL005777MESouth Portland, ME27769953http://find.uscellular.jobs/xml/27769953/jobUSAItascaTitle: Microwave Engineer - Itasca, IL/Chicago, IL Location: Illinois-Itasca The Microwave Engineer develops, designs, licenses, and implements all microwave transmission projects in his/her designated market areas. * Plan, design and engineer all microwave overbuilds and upgrades to meet schedules negotiated with Network Design or Network Operations internal customers. Prepare path elevation profiles and design path clearances and antenna sizes to meet Corporate reliability objectives. Direct frequency interference contractor to assign appropriate frequencies. Provide technical information to (Associate) Microwave Engineer required to order equipment and prepare FCC licensing documents. Ensure tower structure is adequate to support additional equipment proposed. * Specify all transport equipment for microwave overbuilds and upgrades. Specify required shipping dates to meet schedules. Manage vendor performance for quality and timeliness. Write technical specifications for microwave equipment RFQ documents. Analyze and approve vendor technical responses to RFQ documents. * Approve all design documents created by Associate Microwave Engineer, and check equipment orders and scheduling. * Jointly develop strategic plans with Network Engineering and Network Operations to plan and budget microwave overbuilds upgrades and network optimization. Engineer optimum preliminary path designs to meet network requirements. Provide cost estimates for proposed overbuilds and upgrades. * Provide expert consultation and reporting to Corporate Management regarding microwave transport strategies, equipment specification and vendor selection. Prepare reports for Corporate Management on specific equipment physical distributions and FCC licensing summaries. * Oversee and direct the development and training of the (Associate) Microwave Engineer, including the "Pathloss" design package, microwave radio specifications and operation, specification of antennas, transmission lines and accessory equipment. Manage (Associate) Microwave Engineers technical training program to increase job-related abilities and exceed minimum Corporate requirements. Organize relevant site visits to expand knowledge of practical construction issues. * Minimum 5 years experience in telecommunications, 3 of which include experience in system design and operation of microwave transmission systems. * Industry experience in microwave planning and FCC/FAA filings. * BSEE degree or equivalent experience. * Experience with microwave transmission software package, "Pathloss" preferred. * Working knowledge of Windows and Excel required.2012-04-10 01:38:35United StatesU.S. CellularIllinoisENG000213ILItasca, IL27769569http://find.uscellular.jobs/xml/27769569/jobUSAChicagoTitle: Product Portfolio Manager, Chicago (Near O%27Hare) Location: Illinois-Chicago Manage the portfolio of products and services through strategic planning, analytics and rationalization. Work with key stakeholders to provide a holistic view of current offerings and opportunities. Provide category management and develop roadmaps to provide forward looking recommendations to ensure we are utilizing resources effectively and efficiently to drive increased profitability and excellent customer service. Function Specific Roles and Responsibilities * Portfolio definition via analysis of 6 attributes: resource profiles; design/experiences; technology platforms; consumer needs; market analytics (share and margin); competitive benchmarks. * Portfolio Review Board leadership driving products from concept through lock down; with oversight to product execution/launch. * Work with Product strategy, Product managers, Device management to ensure roadmap of product/services/initiatives are widely understood and supported in portfolio of devices and offerings. * Develop tools, reporting/dashboards to provide portfolio visibility to key work partners. * Prioritization, trade off analysis, and change management based on consumer insights, business cases, or resource constraints. * Portfolio marketing including presentation of concepts, value props, design and development methodology to key stakeholders and executives. * Experience in analysis and creation of the strategy, financial realization, and various other leadership team materials for senior leadership. * Responsible for analyzing customer and consumer requirements, competitive trends, HW and SW platforms, engineering resource availability and for developing compelling, executable and profitable product roadmap. * Responsible for identifying gaps between the desired roadmap and the realizable roadmap and generate options for bridging the gap (partnerships, acquisitions, 3rd parties etc.) * Advocate the voice of the customer in the product development process. * Create One-Page Product Briefs * Maintain and communicate updated roadmaps. * Advocate the voice-of-the-consumer in the product development process. * Provide input on detailed requirements during development (Feature and Product attributes). * Maintain awareness of industry plans, trends and technologies. * Marketing/PR support for portfolio and associated technologies at events i.e. tradeshows, financial analyst and press interviews. Specific Skills Required: * Ability to successfully lead across organizational boundaries, including strong relationship management skills. * Demonstrated leadership qualities and ability to lead diverse and cross functional groups, including outside vendors. * Strong team orientation, both internal and external, with the ability to coach and mentor regardless of reporting relationships. * Proven project management and analytical skills. * Excellent interpersonal and negotiation skills. * Strong business acumen with emphasis on financial analysis, root cause investigation and development of solutions/action plans to minimize risks and take advantage of opportunities. * Demonstrated creativity and effectiveness in marketing programs including but not limited to promotions, marketing communications, point of sale, etc. * Ability to analyze issues, develop and deploy solutions within a dynamic environment. * Ability to prioritize and manage multiple assignments simultaneously. * Excellent written and oral communication skills, including speaking in front of small and large groups * Strong time and project schedule management skills required to consistently meet deadlines * Well organized, strong administrative and detail oriented skills. * Wireless industry specific knowledge including current feature/functionality and technology trends * Proficient in using computer applications such as Word, Excel, and Powerpoint Education and/or professional experience necessary: * Minimum of 5 years in portfolio management, product management, product development, sales and/or marketing. * Professional experience within the software or telecommunications industry or with a wireless voice/data service provider a plus. * BA/BS Marketing, Business, Finance. Technical undergraduate education with business/product management professional experience will be considered. Preference to MBA and/or equivalent work experience. * Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)2012-04-07 01:53:29United StatesU.S. CellularIllinoisMAR000261ILChicago, IL27714203http://find.uscellular.jobs/xml/27714203/jobUSAChicagoTitle: Strategic Initiatives Manager-Agent Channel Location: Illinois-Chicago Leads and sustains targeted initiatives for agent channel while supporting the overall integrated marketing strategy, growth, profitability and customer satisfaction goals of the company. This will require the associate to immerse themselves in the targeted customer segments, formulate creative approaches to attract new customers and retain existing customers and lead cross functional teams in short and long term strategic initiatives. This role requires strong project leadership skills. * Work cross functionally within various U.S. Cellular teams to produce gross add, market penetration, churn and revenue results based on U.S. Cellular standards of excellence. * This role performs sales specific project planning and development for the Agent Channel, utilizing marketing tools of segmentation and targeting to define specific opportunities to drive gross ads and revenue growth through the overall marketing strategy. * Serves as the champion for critical customer segments, to define and address segment specific opportunities to drive gross customer additions. * Define the customer focused operational road map including: distribution strategy, system requirements and the integrated customer acquisition / lifecycle and values management of strategic initiatives to support the overall brand position in the Agent Channel. * Lead the development of a portfolio of channel specific projects and coordinate the planning of the strategic initiatives calendar to ensure execution with excellence. * Perform all project planning activities including the creation of the definition of the strategic initiative to clearly indentify the scope, approach, required participants and the necessary tasks to implement with excellence. * Secure buy-in across the organization to meet integrated channel goals. * Lead multiple project teams to minimize the legal risk in distribution impacting transitions * Owner of specific strategic initiatives for the agent channel including business case development and the budgeting process * Lead impact assessments to policy, operations and systems related to the agent channel and own the change management process * Develop and implement the ongoing approach for communicating status of initiatives and programs to executives and field leaders * Bachelor's degree required, MBA strongly preferred * 7-10 years business experience with an emphasis on project management and sales channel strategy * Wireless industry experience is a plus. * Requires strong financial and data analytic skills. * Demonstrated leadership abilities that include establishing strategic direction, delivering results through wide organizational involvement, and maintaining a strong customer focus * Strong project management skills; the ability to break down complex problems into manageable goals is required * Excellent verbal and written communication skills at all levels in the organization including Senior and Executive level leadership * Requires strong analytical, conceptual and strategic thinking with the ability to work with imperfect data * Solid proficiency with Microsoft Office Products (i.e., PowerPoint, Word, Excel, Access, etc.) is essential.2012-04-07 01:53:26United StatesU.S. CellularIllinoisSAL005780ILChicago, IL27714202http://find.uscellular.jobs/xml/27714202/jobUSAChicagoTitle: Sr Data Planning Engineer - Chicago, IL Location: Illinois-Chicago Architect and plan technologies related to providing wireless customers data services. Provide subject matter expertise around specific technologies. Provide project management for the deployment of customer-servicing projects. Perform vendor management function, including, but not limited to evaluating roadmaps, price negotiation, and issue escalation. Evaluate and implement new technologies, policies, and procedures for business network operations. Review and finalize business cases and options for evolving current technologies into next generation architectures. Deliver presentations to senior management regarding vendor roadmaps and options for new architectures. · Planning o Form cross-functional teams to drive architectural changes within the 1X and data environments o Oversee data growth patterns and recommend solutions to how to accommodate existing and future growth o Work with Marketing and Financial entities to develop growth models and translate those models into infrastructure impact o Review business cases of future technologies, and their cost benefits to USCC o Approve engineering guidelines, network architecture design and standard operating environment (SOE) for all wireless data products, including PDSN, AAA, HA, MMS, SMS, and BREW o Develop standard performance guidelines for monitoring utilization and growth of network elements for wireless data products and develop capacity relief, sizing, and timing criteria for each element o Lead new technology trials and First office implementations. Develop engineering guidelines, network design, and SOE for future technologies or products o Provide subject matter expertise to technology performance trials (e.g. BREW, LTE, Femto) and other wireless data and internet access technologies o Review technology white papers and fundamental plans, and provide recommendation and direction for implementing of new wireless data technology to the next generation technologies or the integration of existing technologies with new. o Participate in the negotiation of vendor contract, service level agreements, delivery intervals, and quality of service criteria o Work with leadership on developing department budgets, overall team goals and objectives and assist the team to accomplish these goals and objectives. o Monitor technical developments and trends within the cellular industry · Skills o Actively maintains knowledge of current technology o Develop and deliver cross-training activities · Business Partnership o Improve existing relationships with the customers, associates, and vendors to proactively identify needed changes o Establish working relationships with technical, business and sourcing counterparts o Lead process improvement initiatives o Participate in industry/vendor forums to guide product development activities · People Management o Manage individual workload and deliver to agreed upon milestones o Demonstrate ability to work in team environment and help resolve issues o Provide input to staffing plans at the project-level to identify key / required skills · Technical Skills: o 1X infrastructure: PDSN, AAA, HA infrastructure, including ATCA o Other Network Hardware: Layer 2 and Layer 3 switching o Overall knowledge of CDMA environment, EVDO and 1X o Familiarity with LTE, IMS, and Femto technologies o Proficient in network architectures o Office Automation: Word, Excel, Outlook, Powerpoint o Planning & Design: Microsoft Project, DotProject, Visio o O/S and Software: Windows XP, Solaris, BSD, SSH, VPN Client o Effective analysis and decision making skills o Presentation skills The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. · Bachelor's degree in related technical / business areas is required; Masters of MBA a plus · Minimum 7 to 10 years experience in provisioning of wireless data technologies, including CDMA 2000, PDSN, AAA, HA, MMS, SMS, and their backhaul requirements. · 5-7 year in technical project management with demonstrated ability to break down complex problems into manageable goals · Ability to work in a competitive, fast-pace environment with competing priorities · Experience with budgeting and cost analysis preferred · Excellent oral and written communication skills · 5-7 years experience in the wireless industry · Demonstrated problem solving / analytical skills and knowledge of analytical tools · Experience supporting mission-critical infrastructure in a fast-paced environment is preferred.2012-04-07 01:52:44United StatesU.S. CellularIllinoisENG000215ILChicago, IL27714198http://find.uscellular.jobs/xml/27714198/jobUSAMadisonTitle: Resource Planning Specialist, Madison, WI Location: Wisconsin-Madison Responsible for creating work schedules using the Workforce Planning forecasting / scheduling software. Monitors day-to-day department/center performance; alerts management to discrepancies or issues around changing service levels. Maintains schedules and conducts all shift processes. Coordinates with Telecom department for moves / adds / changes for associates. * Monitors real-time performance. Alerts management to discrepancies or real-time changes in service levels. * Establish and maintain communications channels regarding events that impact call volume. * Proactively collaborates with other departments; call center staff and Regional Support Organization to identify opportunities for improvement of resource utilization, and provide input on performance. * Maintains and updates Associate database for scheduling purposes. Works with leadership to update and maintain associate benefit history. * Conducts schedule optimization and schedule bidding in accordance to established guidelines. * Receives and processes calls on a daily basis for scheduling needs and adjustments. * Processes all hourly, daily and weekly reporting as needed by center management. * Provides associate/coach training on resource planning policies and procedures. * Serves as a point of contact for questions on resource planning policies and procedures. * Serves as interface/subject matter expert for workforce management and call performance software. * Assists in other tasks or projects as assigned. * Must be able to work 6am-8pm Monday - Friday and rotating Saturdays and Sundays * High School diploma or equivalency certification required; some college preferred * Highly organized with demonstrated organizational, analytical, and trouble-shooting skills * Minimum of three years customer service experience preferred, with emphasis on cellular service preferred * Previous work experience as a scheduling analyst or in the workforce planning environment utilizing eWFM or like scheduling software in an inbound call center on a large scale. * Proficient with Microsoft Office software including Excel, Word, Outlook, and PowerPoint * Knowledge of ACD systems including and Symposium including agent database, basic call routing, and reporting, and Real Time Monitoring preferred * Self starter with the ability to work independently and with a group.2012-04-05 22:07:32United StatesU.S. CellularWisconsinCUS000407WIMadison, WI27676850http://find.uscellular.jobs/xml/27676850/jobUSAChicagoTitle: Consumer Insight Analyst, Chicago IL (Near O%27Hare) Location: Illinois-Chicago This position manages select market research activities for U. S. Cellular by providing a consumer perspective across multiple aspects of the business that include Marketing (product, brand, lifecycle strategy), Sales Operations, Customer Service, Engineering, and other functional areas. Works with both proprietary data and syndicated research to implement research that helps develop strategic and tactical solutions. Responsibilities * Provide support related to the USCC Customer Experience research initiatives working with both outside vendors and internal teams. * Manage external vendors for primary and secondary research to leverage the "Voice of the Customer " to address business issues and help develop USCC marketing programs * Works closely with Senior Manager and Managers of Consumer Insights by overseeing the work of vendor(s) for questionnaire/discussion guide development, data collection, reporting and presentation of research results. * Monitors project plans and schedules to deliver results on a timely basis and communicates the status of projects on an ongoing basis. * Analyze internal and external data sources to answer strategic and tactical business issues. * Works closely with the legal department to manage contractual procedures for research projects. Requirements: * 4 year college degree * Three to five years market research experience preferred. * Strong organizational and project management skills. * Excellent writing and analytical skills desired. Working knowledge of statistical methods preferred. * Strong communication skills with the ability to communicate research findings and methodologies to business partners. * Ability to translate data into meaningful information and recommendations and develop a "story" with numbers. * Business knowledge of the wireless industry is a plus. * Proficient in Microsoft Office products; SPSS, and on-line query tools (e.g. Factiva; Dialog).2012-04-05 22:07:26United StatesU.S. CellularIllinoisMAR000260ILChicago, IL27676846http://find.uscellular.jobs/xml/27676846/jobUSASanfordTitle: Bi-Lingual Retail Wireless Consultant (Sanford, NC - FT) Location: North Carolina-Sanford Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-05 22:07:10United StatesU.S. CellularNorth CarolinaSAL005766NCSanford, NC27676833http://find.uscellular.jobs/xml/27676833/jobUSAAberdeenTitle: Cashier Greeter (Aberdeen, NC - PT) Location: North Carolina-Aberdeen Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-04-05 22:07:09United StatesU.S. CellularNorth CarolinaSAL005767NCAberdeen, NC27676832http://find.uscellular.jobs/xml/27676832/jobUSAOmahaTitle: Retail Wireless Consultant - Bilingual Spanish Required - Part Time Omaha, NE Location: Nebraska-Omaha Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-05 22:07:04United StatesU.S. CellularNebraskaSAL005776NEOmaha, NE27676826http://find.uscellular.jobs/xml/27676826/jobUSACedar FallsTitle: Retail Wireless Consultant - Part Time Cedar Falls, IA Location: Iowa-Cedar Falls Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-05 22:07:04United StatesU.S. CellularIowaSAL005778IACedar Falls, IA27676827http://find.uscellular.jobs/xml/27676827/jobUSALa ValeTitle: Cashier Greeter - (PT) Lavale, MD Location: Maryland-La Vale Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-04-05 22:07:01United StatesU.S. CellularMarylandSAL005774MDLa Vale, MD27676822http://find.uscellular.jobs/xml/27676822/jobUSABeckleyTitle: Business Account Executive - Mid-Atlantic Location: West Virginia-Beckley Position Profile As someone who is passionate about building relationships, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for creating connections, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this role, you will have the opportunity to demonstrate your ability for prospecting and developing new business as well as generating more revenue through strong relationships with existing clients. Your ability to provide an excellent customer experience for medium-to-large sized business customers across various sectors will be key to your success. Your knowledge in serving customers in varying management levels such as a purchasing manager or small business owner will also help you succeed in this role. As this position is territory-based, you'll need to have a strong sense of self-motivation and be used to working independently. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. You'll need to have three to five years' experience in a consultative, needs based selling environment. Previous wireless experience would be helpful, but experience in other contract based industries such as copier or software sales would also help you succeed in this position. Experience in outside sales is what will prepare you for this role; if your experience is in inside sales or account management only, you'll need to have served in outside sales before being considered for this opportunity. Above all, we believe your proven success in building relationships and inspiring others to deliver the best customer experience is the element that will help all of us achieve our goals. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 3-5 years direct or business to business sales required. * Ability to travel (sometimes significantly) is required. * Demonstration of strong communication and interpersonal skills required. * Experience managing longer sales cycles, up to 6 months preferred. * Working knowledge of wireless technology preferred. * Experience in relation ship marketing, conceptual selling or equivalent preferred2012-04-05 22:06:56United StatesU.S. CellularWest VirginiaSAL005753WVBeckley, WV27676817http://find.uscellular.jobs/xml/27676817/jobUSASchaumburgTitle: Network Engineer — Core Operations - Schaumburg, IL or Knoxville, TN Location: Illinois-Schaumburg Overview/Summary This position will be a part of team that is responsible for the day to day operations of our core WAN. The WAN includes connectivity to all mobile switching and data centers as well as retail, business offices, and kiosks. Main duties will include on call responsibilities, circuit and equipment add/move/decom's, and IOS rollouts. Essential Duties and Key Responsibilities. Technical Skills: Cisco Hardware: Cisco 1800, 2900, 7200, 10K - ESR, 12K-GSR, CRS, Catalyst 6500 switches, Nexus switches Other Network Hardware:Juniper MX960's, CSU/DSU's, DACS, secondary familiarity with ALU 77xx routers Transport Protocols: MPLS, Frame-Relay, PPP, Packet over SONET (PoS), Gigabit Ethernet, LAN, WAN, MAN Circuits:DS1, DS3, OC3, OC12, Ten Gigabit Ethernet Network Protocols:TCP/IP, MPLS, 802.1Q, QoS, Multicast, Encryption (3DES), GRE tunneling Routing Protocols:RIP, OSPF, BGP, IS-IS, HSRP/VRRP Applications/Tools:Openview, Netcool, Infovista, Wireshark, Statseeker, IP management tools, Voyance, Remedy Ticketing, Citrix Office Automation:Word, Excel, Outlook, Powerpoint O/S and Software:Windows XP, SSH, VPN Client Support · Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals · Analyzes network & system response and determines tuning recommendations to improve performance. · Supports the customer-servicing infrastructure strategy reviews and development by performing applicable analysis · Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution · Perform 24x7 advanced tier troubleshooting, including off-hour maintenance activities, problem resolution, and on-call Engineering · Provide project management oversight to customer-servicing infrastructure implementation projects. · Implements technology and customer-servicing infrastructure changes · Lead interaction with partner organizations/departments to engineer cross-functional solutions for our customer servicing infrastructure · Evaluates new product/solutions for inclusion in our customer-servicing network Tools · Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs · Ensure communication of process and procedure changes to key stakeholders · Design an effective test plan for any new / changed customer-servicing infrastructure · Support identification and collection of metrics and performance reporting processes · Participate in process improvement initiatives, when applicable · Develop full suite of documentation as it relates to the customer-servicing network infrastructure (Engineering Work Plans, Standards, policies and procedures, etc.) Skills · Actively maintains knowledge of current technology · Actively maintains our current network infrastructure to expedite the resolution process · Develop and deliver cross-training activities · Participates in, and encourages a knowledge-sharing environment both within, and outside the department Business Partnership · Maintain relationships with the customers, associates, and vendors to proactively identify needed changes · Establish working relationships with technical, business and sourcing counterparts · Participate in process improvement initiatives · Participate in industry/vendor forums to guide product development activities People Management · Manage individual workload and deliver to agreed upon milestones · Proactively promote consistent project-based performance measurement and skill development of junior staff · Actively participate in HR performance measurement processes · Demonstrate ability to work in team environment and help resolve issues · Provide input to staffing plans at the project-level to identify key / required skills The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. Minimum Experience and Educational Requirements · Minimum 3 to 5 years relevant work experience · CCNA required, CCNP preferred · Bachelor's degree in related technical / business areas is preferred · Foundation of the relevant technology · Theoretical understanding of the business and/or industry · Knowledge of re-engineering / process improvement · Demonstrated problem solving / analytical skills and knowledge of analytical tools · Excellent written and verbal communication skills · Experience supporting mission-critical infrastructure in a fast-paced environment is preferred.2012-04-05 04:08:53United StatesU.S. CellularIllinoisENG000214ILSchaumburg, IL27657397http://find.uscellular.jobs/xml/27657397/jobUSAMedfordTitle: Retail Sales Manager - Medford, OR (Delta Center) Location: Oregon-Medford As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-04-03 18:15:23United StatesU.S. CellularOregonSAL005755ORMedford, OR27609020http://find.uscellular.jobs/xml/27609020/jobUSABroken ArrowTitle: Retail Wireless Consultant - Broken Arrow, OK Location: Oklahoma-Broken Arrow Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-03 18:15:22United StatesU.S. CellularOklahomaSAL005752OKBroken Arrow, OK27609017http://find.uscellular.jobs/xml/27609017/jobUSABensenvilleTitle: IT Vendor Management Specialist - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The IT Vendor Management Specialist will lead vendor performance management and improvement opportunities (cost, quality, profitability and experience) between the IS vendors and internal teams. The Vendor Management Specialist is responsible for ensuring that vendors are delivering on the business and IS needs as well as driving performance improvement. Key responsibilities include: assisting the IS and business partners with evaluating and engaging new vendors, identifying, managing and mitigating risks, establishing vendor performance metrics (scorecards, etc.) and ensuring the IS and business partners have established performance metrics and holding vendors accountable for contract commitments. * Develops, compiles, maintains and monitors Vendor Scorecard/Quarterly Business Review * Leads Quarterly Vendor Scorecard Program and Quarterly Business Reviews with involvement and sponsorship from key executive leadership within U.S. Cellular® and external vendors. * Monitors SLAs to ensure the contractual obligations are being met * Identifies areas that would benefit from sourcing / third-party resources and develop recommendations for establishing new partnerships * Performs on-going evaluation of vendor performance and leads improvement opportunities with large cross-functional involvement to a prompt and successful outcome. * Develops and maintains effective relationships with the vendor partner to increase the flexibility and productivity, reduce the risks and costs, and ensure that the vendor partner and staff clearly understand the need for the services provided * Gather industry benchmarks on performance statistics and identify viable vendor service/solution alternatives thorough analysis and research * Make recommendations on cost or spend analysis based on industry findings * Responsible for identifying cost effective solutions for existing or future vendor agreements based on key findings of the Vendor Performance Management (VPM) practice * Develops and maintains system to track vendor program activities, financial data, issue logs and action plans * Establish communication standards for information flow between U.S. Cellular® and Vendor * Plans and facilitates operational reviews with internal business partners * Provides education on vendor performance process and procedures * Responsible for implementing vendor performance management best practices, policies and procedures with internal business and IS partners * Partners with IS management to understand the strategic direction / priorities of the organization and forecast how that will impact future vendor partnerships. * Partners with other IS and business partners to support the development and execution of vendor management * Participates in related initiatives as a representative for Vendor Performance Management as needed * Bachelor's degree in Business * Minimum of 5 years experience in vendor management, strategic sourcing, procurement and/or product management. * Must have excellent verbal and written communication, organization, problem solving, and interpersonal skills * Well developed analytical and quantitative skills with ability to research and interpret data as well as make recommendations * Demonstrated track record of effectively managing vendors, providing input to negotiating contracts and managing the vendor performance process * High level of competency in MS Office tools, especially Excel & PowerPoint, along with working knowledge of Visio or other workflow mapping tools * Able to effectively build relationships and foster teamwork in a collaborative manner with various individuals and groups2012-04-02 21:18:16United StatesU.S. CellularIllinoisINF000295ILBensenville, IL27589375http://find.uscellular.jobs/xml/27589375/jobUSABensenvilleTitle: Senior Release Analyst - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Responsible for owning the delivery of successful monthly releases, and managing the tasks associated in the planning, execution and cutover of all release level activities. Independently coordinates all ongoing release tactical level activities, identifies and drives I/S process improvements for reduction in time to market delivery, assists Release Manager in strategic planning efforts, budget and cross-functional improvements. Manage, champion, support and cross train team members on all Release SOP tasks, including understanding and support of front line business processes. Builds strong working relationships with key business stakeholders in driving the delivery of I/S release strategies and improvements. * Lead release targeting and bundling discussions with key project and business team members, recommending options for deployment based on resources, technology coupling options and business application alignments. * Establish release level quality metrics for the ongoing measurement and improvements of release processes. * Lead all working sessions for the development, review and approval of all production turnover preparation, planning and implementation. * Execute Cutover plan on release nights, driving issue resolution for the completion of all tasks within the defined maintenance window. * Ensure that policy, regulatory and control requirements are met through execution of standard transition checklists ( WPRs ) and procedures ( QARs ). * Work with the I/S Change Management team to ensure all scheduled and emergency changes take place with little or no impact to the business. * Lead ongoing analysis and communications to impacted teams across the I/S and Business teams as it relates to Release Level Change Controls. * Engage and align with business partners in driving the release strategy, processes and roadmap. * Coordinate all release / configuration / change management-related tasks for the turnover preparation, planning and implementation of software builds into preproduction and production environment. * Ensure that scheduled changes are implemented only after proper testing by the Enterprise Test Management team. * Report on the progress and issues of ongoing release and configuration management activities to all impacted stakeholders. * Proactively identify potential issues and risks and work with relevant parties to resolve them, or escalate them to the project / application management team. * Maintain release level documentation in a well organized / easy to access set of procedures and technologies. * Execute on all Sox Control test procedures ensuring organizational compliance as defined by internal audit requirements. * Lead continuous improvement by leveraging quality improvement methodologies (e.g. ITIL ). * Research, share / leverage successful products, processes and best practices across the technology organization. Business Partnership * Lead cross organization work level assignments and process improvement initiatives with key business operation teams * Establish and maintain working relationships with technical, testing and architectural team members across the technology organization. People Management * Manage individual workload and deliver to agreed upon project milestones * Actively participate in HR performance measurement processes * Coach / mentor other team members as appropriate * Demonstrate ability to work in team environment and help resolve issues. * Communicate status / risks to manager regarding delivering solution on time The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. * College degree, specialized training, or equivalent work experience * Requires strong analytical skills and process improvement methodologies * Requires previously team lead experience, working with mid to large project assignments * Requires strong knowledge of relevant applications and development of life cycles * Requires strong verbal and written communication skills * Requires strong people and conflict management skills * Requires knowledge of software configuration management tools such as ClearCase and ClearQuest * Requires knowledge of release, or project methodologies as it relates to bundling, execution and deployment * Requires knowledge of service / process management frameworks ( e.g. ITIL, eTOM, SEI-CMM, Six Sigma ) * Business Applications: Billing & Rating, Activation & Provisioning, Inventory Management, Sales & Marketing, Campaign Management, Deal Compensation/Sales Commission, CRM/Customer Service, Amdocs Ensemble, Portal Infranet * Call Center Technologies: ACD/PBX, CTI, IVR * Office Automation: Word, Excel, PowerPoint, Outlook * Planning & Design: Microsoft Project, Visio, Rational Rose * SCM Tools: ClearQuest, ClearCase * Workflow Tools: Remedy * Testing Tools: Mercury Testing Suite (Quality Center) Work Experience Required * Release Analyst or Equivalent: 7 years relevant work experience2012-04-02 21:18:16United StatesU.S. CellularIllinoisINF000297ILBensenville, IL27589376http://find.uscellular.jobs/xml/27589376/jobUSAMason CityTitle: Retail Wireless Consultant - Part Time Mason City, IA Location: Iowa-Mason City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-02 21:18:11United StatesU.S. CellularIowaSAL005761IAMason City, IA27589373http://find.uscellular.jobs/xml/27589373/jobUSAChicagoTitle: Vendor Manager (Contracts & Negotiations) Location: Illinois-Chicago This position will support the national retail sales channel as the primary liaison for all third party vendor relationships. The role will own and facilitate activities between the vendors and internal groups including IS, Sales, Operations and Marketing. The Vendor Manager is responsible for ensuring that all third party vendors provide contracted commitments, perform against operational service level agreements, and deliverables meet current and future operational requirements and project needs. * Manage existing contracts and SLA's to ensure that terms are updated regularly to meet the needs of the business * Assist in the development of new contractual agreements as needed * Responsible for developing new vendor evaluation and selection framework to adapt to the changes in the business * Develop new statements of work for additional services as needed * Work solely with vendors and key internal stakeholders to ensure goal alignment * Serve as point of escalation for issues related to vendor performance * Ensure vendors provide service and support as outlined in contract terms in order to achieve performance goals * Develop and facilitate the Quarterly Management Review (QMR) with vendors and report vendor performance to senior leaders and key stakeholders in the organization * Ownership of ongoing services to ensure continuous operations * Lead projects and project teams that involve process or system changes to our current solutions * Work with multiple areas of the business to understand business impact, resolution and communication related to system issues * Coordination with other members of Indirect distribution to implement special reporting requests for vendors * Develop and maintain effective relationships with the vendor partners to increase the flexibility and productivity of the vendor, reduce the risks and costs of the vendor, and ensure that the vendor partner and staff clearly understand the need for the services provided * Responsible for all requirements development and maintenance (includes written and visual requirements) for system enhancements * Responsible for all Sarbanes-Oxley compliance on behalf of National Retail Sales Channel including but not limited to: definition and documentation of process, testing, review of controls, and review with auditors * Bachelor's Degree and minimum of 7-10 years of experience in business development and/or partnership management preferably in a role related to consumer electronics and/or wireless products required or equivalent work and education experience required. MBA strongly preferred * Experience developing strategy, negotiating partnerships and structuring agreements is required. * Demonstrated ability to effectively evaluate and negotiate strategic business partnerships * Ability to effectively operate within diverse and cross functional groups, including outside vendors * Ability to analyze issues, develop and deploy solutions within a dynamic environment * Well organized, strong administrative and detail oriented skills * Strong team orientation, communication, creative and analytical skills * Strong written, oral communication and presentation skills required * Travel required2012-03-30 04:47:05United StatesU.S. CellularIllinoisSAL005745ILChicago, IL27508012http://find.uscellular.jobs/xml/27508012/jobUSABangorTitle: Retail Wireless Consultant (Bangor, ME - PT) Location: Maine-Bangor Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-30 04:47:05United StatesU.S. CellularMaineSAL005747MEBangor, ME27508015http://find.uscellular.jobs/xml/27508015/jobUSARoanokeTitle: Service Manager - Roanoke, VA Location: Virginia-Roanoke This position is responsible for creating the ideal customer experience in the repair centers with each transaction by ensuring consistency, efficiency and effectiveness of service technicians, service processes, and service quality. Responsible for developing service technicians and educating other retail associates on service processes. Ensures that all company policies and procedures are followed while applying the values and behaviors of the Dynamic Organization. * Lead service activity and operations to ensure consistent and efficient operation is achieved in accordance with service standards. * Observe and coach technicians; partner with Store managers to provide performance feedback and implement development plans or discipline as needed. * Participate in the hiring, training and the development of service technicians. * Assist associates with resolving escalated customer issues. * Develop and implement activities and programs to achieve or surpass service-level targets while maintaining the highest level of customer satisfaction. Identify and communicate areas of improvement regarding service operations. * Responsible for forecasting and reporting, including but not limited to daily tracking of repair numbers and analysis of findings. * Responsible for generating revenue opportunities from the repair centers. * Visit appointed locations on a regular basis to ensure proper business practices and behaviors are being demonstrated. * Inspect completion of accurate paperwork and transactions according to company policies and procedures. * Responsible for repair center consistency as it relates to all technical issues. * Responsible for effective inventory management of warranty, repair phones, repair parts and loaner equipment. * Responsible for analysis, recommendations and set up of all new repair centers, as well as updating existing locations as needed, including but not limited to test equipment and software. * Work directly with local contractors to maintain consistency of repair center build-outs and renovations. * Assist non-repair center stores, including agent locations, with technical issues including but not limited to maintenance and training on new equipment. * Partner with other functional teams to identify and research customer impacting issues. * Assist in other tasks, duties or projects as assigned by leadership. * Ability to travel within the market as needed. * High school diploma or state equivalency certification required; Bachelors degree preferred. * One year technical education or 2 years technician experience required. Customer service experience preferred. * Computer application experience required. * Ability to coach, develop and motivate a team of individuals within a non-exempt setting is required.2012-03-30 04:47:03United StatesU.S. CellularVirginiaSAL005741VARoanoke, VA27508000http://find.uscellular.jobs/xml/27508000/jobUSAChicagoTitle: Retail Wireless Consultant - Bilingual Spanish Preferred - Part Time - Roscoe Village Location: Illinois-Chicago Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-28 22:48:14United StatesU.S. CellularIllinoisSAL005740ILChicago, IL27467280http://find.uscellular.jobs/xml/27467280/jobUSADavenportTitle: Retail Wireless Consultant - Part Time Davenport, IA Location: Iowa-Davenport Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-28 22:48:08United StatesU.S. CellularIowaSAL005739IADavenport, IA27467268http://find.uscellular.jobs/xml/27467268/jobUSAChicagoTitle: Senior Manager, Channel Operations Location: Illinois-Chicago This leadership role will be responsible for all operations and vendor relationships needed to support the growth and management of national retail sales channel partners. This role requires a self starter who works collaboratively across the organization to identify opportunities to optimize sales performance, manage processes and practices in the support of national channel partners. * Develop and maintain all contracts between U.S. Cellular® and third party vendors needed to support the National Retail Sales Channel operations. * Develop plans and timelines to implement channel initiatives. * Lead the implementation and execution of programs and initiatives to support the growth of the National Retail Sales Channel. * Identify, plan and implement solutions which increase productivity and reduce operational costs within channel * Work broadly across the team to maintain day to day systems and ensure deadlines are met. * Strong coordination with other channels to build operational efficiency and deliver consistent customer experience. * Investigate opportunities for individual, market and channel performance improvements. * Manage vendor score card reporting and capture program results to demonstrate operational success and opportunities for improvement and ensure visibility to senior leadership and key stakeholders * Identify process and system improvements needed to address issues that impede growth initiatives, increase revenue and reduce selling time. * Manage relationship with third party sales support vendor providing in store support for channel partners * Ensure sales support vendor has the training and tools necessary to deliver brand advocacy among channel partner associates * Work with Marketing in the creation and maintenance of sales materials including but not limited to: sales presentations, collateral, new product positioning documents and premiums * Work with third party vendor and internal training department to ensure sales support materials are updated and maintained * Coordinate continuing education program (sales and new products) for national retail sales teams. * Serve as point of escalation for issues related to vendor performance * Ensure operations adhere to legal and operational compliance requirements * Provide coaching, direction and leadership support to team in order to achieve business and customer results * Bachelor's degree and 7-10 years experience in managing retail or service organizations required or an equivalent combination of education and work experience is required MBA or MS in Business Process Management preferred * Wireless industry knowledge and experience preferred * Proven ability to develop, execute and manage contracts with third party vendors. * Ability to translate strategic objectives into manageable goals and tactical plan * Ability to operate and influence across all levels of the organization * Project management experience with an ability to lead others through change * Experience working with field management * Ability to communicate clearly and concisely, both orally and in writing * Skilled in effective listening, influencing and negotiating * Travel Required2012-03-28 22:48:08United StatesU.S. CellularIllinoisSAL005732ILChicago, IL27467269http://find.uscellular.jobs/xml/27467269/jobUSAChicagoTitle: Product Manager II, Device Service Products, Chicago IL (Near O%27Hare) Location: Illinois-Chicago Lead the strategic and tactical product lifecycle management of high priority company device service program initiatives. Working with cross functional teams within Marketing, Product Management, Supply Chain and Sales Operations, ensure the product/service/initiative operates effectively and efficiently and provides an excellent customer experience with a positive impact on sales and profitability. This role is the leader for a team of Device Service Program Managers that are the champions/advocates/experts for the services for which they are responsible. The leader will drive product/service from concept initiation through implementation and deliver revenue goals of the product/service programs to the company. • Provide direction, set clear expectations, coach, and lead a team of Device Service Program Managers. • For each service program, develop and manage the short and long-term lifecycle strategy, including launch, maintenance, enhancements, partnerships and end of life. • Consistently evaluate existing operations and analyze opportunities for revenue growth and cost avoidance within programs. • Analyze financial results and take appropriate actions to ensure operational excellence and achievement of annual goals. Develop and execute to key financial and business targets/metrics. • Create product positioning and channel strategies. Successfully execute go to market, launch, maintenance and close-out marketing strategies programs. • Track, analyze and communicate key metrics to key stakeholders, ensuring full P/L accountability of the team. • Lead cross-functional teams as appropriate in the preparation, dissemination and maintenance of associate and customer communications as it relates to responsible product/service. • Provide content and direction for training. In some instances, lead development of training. • Provide strategy, direction and goals for merchandising, advertising, point of sale and marketing communication efforts, including mechanisms to measure ROI. • Develop, analyze & recommend launch, maintenance and post mortem pricing structures (including promotional pricing). • Monitor, evaluate and report on competitive environment (messaging, pricing, promotions, positioning, etc.) and take necessary actions. • Recognized as the subject matter expert for all aspects of product/service programs. * Ability to successfully lead across organizational boundaries, including strong relationship management skills. * Demonstrated leadership qualities and ability to lead diverse and cross functional groups, including outside vendors. * Strong team orientation, both internal and external, with the ability to coach and mentor regardless of reporting relationships. * Proven project management and analytical skills. * Financial analysis, financial root cause investigation and development of solutions/action plans to minimize risks and take advantage of opportunities. * Demonstrated creativity and effectiveness in marketing programs including but not limited to promotions, marketing communications, point of sale, etc. * Excellent interpersonal and negotiation skills. * Ability to analyze issues, develop and deploy solutions within a dynamic environment. * Ability to prioritize and manage multiple assignments simultaneously. * Excellent written and oral communication skills, including speaking in front of small and large groups. * Strong time and project schedule management skills required to consistently meet deadlines and ensure preparedness for launch or implementation of products, services or initiatives. * Well organized, strong administrative and detail oriented skills. * Product Management experience in the wireless, broadband or Internet industries with the following categories of applications/services are highly desirable: Music, Video and Social Networking. Education and/or professional experience necessary: * Minimum of 5 years in product management, product development, sales and/or marketing. * Professional experience within the software or telecommunications industry or with a wireless voice/data service provider a plus. * BA/BS Marketing, Business. Technical undergraduate education with business/product management professional experience will be considered. Preference to MBA and/or equivalent work experience. * Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)2012-03-28 22:48:08United StatesU.S. CellularIllinoisSAL005734ILChicago, IL27467271http://find.uscellular.jobs/xml/27467271/jobUSAFremontTitle: Retail Wireless Consultant Bilingual Spanish- Full Time Fremont, NE Location: Nebraska-Fremont Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-28 22:48:08United StatesU.S. CellularNebraskaSAL005735NEFremont, NE27467272http://find.uscellular.jobs/xml/27467272/jobUSAChicagoTitle: Senior Manager, Channel Strategy & Programs Location: Illinois-Chicago This leadership role will be responsible for leading the strategy and planning for the national retail sales channel including creating national and regional sales channel programs which support the overall integrated marketing strategy, profitability, growth, and customer satisfaction goals of the company. This is a creative and analytical role: the successful candidate will immerse themselves in channel and customer segment data and research to formulate and document creative approaches to drive growth with each indirect channel partner. * Lead cross functional teams within various departments to produce gross add, churn, market penetration, and revenue results based on company objectives. * Serve as the champion for the national retail sales channel - use marketing tools of segmentation, and targeting to define and address segment specific opportunities to be integrated into the overall marketing and distribution strategy. * Develop how to leverage U.S. Cellular's brand positioning across key channel, customer segments and marketing mix. * Define the customer-focused operational roadmap (incl. products, distribution, markets, processes, etc.) and integrated customer acquisition/lifecycle/lifetime value management programs to support the overall company brand position for the national retail sales channel. * Strong coordination with other channels on product, pricing, promotion, locations and compensation. * Develop and implement revenue generating programs for national and regional retail sales channels. * Measure program success through segmentation and channel performance filters. * Manage portfolio of initiatives and coordinate prioritization based on relative opportunity and resources. * Management and coordination of cross-functional teams to support channel initiatives * Perform project-planning activities, including the creation of a program definition and program plan to clearly identify the scope, approach, participants, tasks, and responsibilities * Construct executive level presentations and present complex analytical findings in clear, concise, and decision impacting manner. * Serve as single-point of contact for all company wide projects and programs that impact national retail sales channel. * Secure buy-in across organization to meet integrated goals. * Develop and manage positive client relationships in a collaborative team environment. * Provides coaching, direction and leadership support to team members in order to achieve business and customer results * Bachelor's degree; MBA preferred * 7-10 year experience in business strategy design and execution required or an equivalent combination of education and work experience is required, preferably in wireless or retail industry * Experience in developing strategies for national retail sales channels * Ability to translate strategic objectives into manageable goals and tactical plan * Strong analytical and financial acumen * Ability to lead and develop others * Ability to operate and influence across all levels of the organization * Excellent oral and written communication skills * Travel required2012-03-28 22:48:06United StatesU.S. CellularIllinoisSAL005731ILChicago, IL27467264http://find.uscellular.jobs/xml/27467264/jobUSAKnoxvilleTitle: Customer Service Representative, Knoxville, TN Location: Tennessee-Knoxville This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts.2012-03-27 19:21:45United StatesU.S. CellularTennesseeCUS000402TNKnoxville, TN27421746http://find.uscellular.jobs/xml/27421746/jobUSAAshevilleTitle: Administrative Assistant - Asheville, NC Location: North Carolina-Asheville This position is Responsible for supporting administrative office functions for the Manager along with their immediate staff through clerical support, human resources, office management and other related activities. * Supports the management team in general clerical activities such as producing correspondence, managing files, scheduling appointments, photocopying, faxing, and coordinating travel arrangements * Performs any reporting needs as requested by the Manger. * Maintains confidential information and proprietary reports. * Assists in other tasks or projects as assigned. * High school diploma or state equivalency required. * Minimum of one year general office experience preferred. * Some supervisory experience preferred. * Typing skills of 55 wpm preferred. * Strong working knowledge of Word, EXCEL, and Powerpoint highly preferred. * Excellent oral and written communication skills. * Payroll or Human Resources experience is a plus.2012-03-23 23:00:13United StatesU.S. CellularNorth CarolinaADM000130NCAsheville, NC27361417http://find.uscellular.jobs/xml/27361417/jobUSAChicagoTitle: Sr Application Developer, Chicago, IL Location: Illinois-Chicago The Senior Developer / Applications is responsible for developing and supporting the individual components within an application. This involves planning, analysis, detailed design, developing/coding, testing and implementation of the components. This role is responsible for the development of desktop and web-based applications. * Work with technical specialists and business users to convert user requirements into technical specifications required to satisfy the Work Request(s) * Participate in quality reviews and verify traceability of the application design changes to the requirements * Analyze and design enhancements and fixes to application code or packaged extension, as well as required fixes to production problems and new Work Requests * Design and code applications in accordance with functional and technical programming standards and best practices. * Complete all appropriate technical and support documentation required to maintain the application * Determine time estimates and schedule for work within the designated area of responsibility * Create a collaborative environment with other team members to ensure the team's overall effectiveness * Identify and communicate potential risks and roadblocks * Follow change control procedures when required * Plan and execute unit and integration testing for effected application code * Provide oversight and work direction to the team's Application Developers * Is looked to among other team members as the Sr. Technical subject matter expert * Ensure accurate estimates and schedule for the development team * Architect solutions and communicate project direction to other Application Developers on plan, analysis, architecture, and design activities. * Provide overall development leadership throughout the lifecycle of the project * Provide coaching, code reviews, and mentoring to other Application Developers (not supervisory) * Take ownership for delivery of the technology solution * College degree, specialized training or equivalent work experience * Minimum 5 or more years professional experience developing Desktop and Web applications using Microsoft Technologies (VB.NET, C#, Visual Studio.NET, Visual Basic). * Minimum 2 or more years professional experience developing one or more of the following: Microsoft Office tools, Microsoft Office Automation (Excel, Access, Outlook, Word, VBA), Reporting solutions, Dashboard solutions. * Minimum 2 or more years professional experience developing User Interfaces in ASP.NET, Windows Forms or equivalent . * Minimum 5 or more years professional experience using Oracle Database, Microsoft SQL Server or equivalent. * Minimum 1 or more years professional experience coaching and mentoring other Developers. * Cognos or data warehouse experience -Preferred * Rochade experience-Preferred * Prior experience or knowledge of the wireless industry-Preferred * B/OSS experience-Preferred2012-03-23 22:59:51United StatesU.S. CellularIllinoisFIN000148ILChicago, IL27361409http://find.uscellular.jobs/xml/27361409/jobUSABensenvilleTitle: IT Project Manager - Infrastructure - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The IT Project Manager - Infrastructure leads small teams and/or acts as track team lead for intermediate or large projects. Manages the effort end-to-end with oversight of analysis, development, test and support resources. Responsible for scoping, planning, executing, and monitoring the project to keep projects on schedule and to budget. Manage the relationship between technology and the business at the project level. Role responsibilities include components of: resource management, financial management, quality management, control management and business continuity management. Responsible for managing the overall planning, execution and delivery of projects, which includes: * Defining the project charter, roles, tasks, milestones, budgets and measures of success to support the business case. * Developing project estimates and plans to manage the end-to-end project execution. * Facilitate hardware, software, and maintenance agreement procurement. * Supporting the effective delivery of requirement efforts. * Help analyze and discuss the potential risks / benefits involved in using the specified technology solution to address the business requirement. * Leading activities required to maintain and complete all project documentation. Obtains appropriate level of approval for all project documentation assigned to ensure understanding of expectations among all stakeholders. * Facilitating the day-to-day coordination while adhering to Project Quality Framework standards and sponsor expectations. * Working with Program Manager and Functional Manager(s) to select core project team and communicate staffing plan; present and gain approval from IS Leadership; execute on staffing plan. * Conducting project / phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. * Holding project team members accountable to on-time completion and quality of project deliverables and milestones. * Managing day-to-day activities of project team members proactively identifying and resolving issues that would present a risk to on-time implementation of the program / project. * Acting as liaison between the assigned project resources, project delivery owner, and key stakeholders. * Ensuring project compliance to IS Project Management processes/standards, status reporting, and project quality governance. * Provides leadership, coaching, and guidance to project team members in the areas of project lifecycle, operating procedures, processes and practices. * Acting as an interface with internal and external audit groups for project related activities. * Ensuring proper operations turnover with impacted functional areas and Release Management. * Ensuring project closure including completion of lessons learned and required documentation. * Occasionally assumes responsibility for vendor management related to the project to ensure proper selection, contract development and contract administration for vendors used during the project. * Manages vendor deliverables through project execution. * Gathers relevant facts and/or determines who to consult in order to make the best decisions. Utilizes formal decision making tools and processes. * Support compliance of disaster recovery, security policies, and other regulatory requirements. * Supports and/or facilitates development of Statements Of Work. Responsible for tracking project status and managing project issues and risks, which includes: * Monitoring projects on an ongoing basis, evaluating progress/quality, managing issue resolution as necessary. * Managing risks, assessing gaps/opportunities, and implementing action plans to mitigate risks, when applicable. * Analyzing project financials and trends to identify opportunities, escalating issues and variances to budget where necessary. * Promoting and monitoring compliance of application development activities with audit and information risk policies. Responsible for building and leading effective project teams, which includes: * Using problem-solving, critical thinking skills, and independent thinking to overcome challenges. * Promoting effective teamwork. * Dealing effectively and independently with critical conversation. * Communicating effectively to a wide spectrum of audience in writing and verbally. * Adapting to cultural and organizational climates. * Optimizing experiences and relationships with project team members and leadership. * Participate in project-based performance feedback of project team members. * Fosters an environment in which collaborating with others is expected and encouraged. * Creates an environment that motivates, inspires and respects others. Business Partnership * Apply knowledge of corporate standards and vendor practices in project management to ensure successful delivery of the project. * Establishing and maintaining working relationship across technology and business partners as appropriate: Business Planning Manager, Enterprise Program Manager, IS Project Managers, Resource and Vendor Managers. * Support cross technology process improvement initiatives. * Demonstrates a positive and proactive rather than reactive attitude towards change. This associate will generally be responsible for managing projects with the following criteria: * Typically IS project labor hours of 8,000 or less; * Typically last approximately 6-9 months; * Typically involve 4-6 IS teams; * Project teams are typically 15 team members or less; * Concurrently lead 2-4 small projects (IS project labor hours less than 3,000) or is a track lead for 1-2 intermediate (IS project labor hours between 3,000 to 8,000) or large (IS project labor hours greater than 8,000) projects. * College degree, specialized training, or equivalent work experience * Experience working on Infrastrure related projects * Experience working on projects related to desktop applications * Experience in the following: Windows 7, Outlook, Exchange, Active Directory, VM * Experience with projects in multiple technologies and industries * Experience managing geographically distributed and culturally diverse work-groups * Knowledge of sourcing methodologies, operating models and working with professional services firms * Strong written and verbal communication skills * High organization and planning skills * Ability to self start and be versatile in a dynamic environment * Minimum 3 years of project management experience, managing projects for full life-cycle - from initiation to implementation * Experience with wireless industry and team leadership preferred * Project Management Certification preferred2012-03-23 22:59:49United StatesU.S. CellularIllinoisINF000294ILBensenville, IL27361407http://find.uscellular.jobs/xml/27361407/jobUSAUrbandaleTitle: Sales Support Specialist - Urbandale, IA Location: Iowa-Urbandale Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellular. We consider this role to be the backbone of our direct sales team. As the source of support for this fast-paced team, you will assist our Business Account Executives as an active team member in providing an excellent experience for our small-to-medium sized business customers. Your ability to multitask, plan and organize activities for the direct sales team will be key to your success. While the responsibilities of this position exceeds an administrative role, your strong administrative capabilities will help you in developing presentations and request for proposals (RFP). You'll also provide education and guidance for customers about the products and services we offer as well as pass along information to the direct sales teams you support. Your ability to actively listen to our customers and understand how we can help them will go a long way to driving business results for the company. To be considered, you'll need to have a high school diploma, with previous experience in an administrative role or customer service. Strong written and interpersonal communication skills are also important strengths to have for this role. You'll also need to have experience working in a sales environment, as well as be able to demonstrate how you've been successful working both independently and as a part of a team. This role is a great way to become a part of our "Dynamic Organization," which is based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the way our business customers are served. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required. * Microsoft WORD and EXCEL experience preferred. * Previous administrative and customer service experience. * Have strong interpersonal skills, enjoy fast-paced environment and possess the ability to prioritize and manage multiple tasks required. * Strong written and verbal communication skills required. * Self -motivated individual with strong organizational skills required. * Working knowledge of cellular/paging/PCS/advanced wireless communication a plus. * Ability to travel within a multi-county area required. * Ability to work well both independently and within a team environment.2012-03-23 22:59:33United StatesU.S. CellularIowaSAL005720IAUrbandale, IA27361400http://find.uscellular.jobs/xml/27361400/jobUSAKeeneTitle: Service Technician (Keene, NH - PT) Location: New Hampshire-Keene Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-03-23 22:59:30United StatesU.S. CellularNew HampshireSAL005704NHKeene, NH27361396http://find.uscellular.jobs/xml/27361396/jobUSAChicagoTitle: Senior Manager, Retail Store Design & Construction Location: Illinois-Chicago This position will be responsible for leading the architecture, design, construction and go-to-market for all retail store design concepts. This position will also manage a variety of vendors, including architecture, retail fixture firms, general contractors and signage companies. SPECIFIC RESPONSIBILITIES: • Lead a team of construction and design managers, vendor manager and project coordinators dedicated to the development of showrooms, showroom layouts, showroom invoicing and project management • Manage scope, schedule, and budget for all retail store capital expenditures • Partner with Sales, Real Estate and Marketing to identify, develop and prioritize specific business initiatives that improve distribution channels • Partner to develop and maintain a distribution model to evaluate the expansion, relocation and renovation potential of company owned and agent locations • Responsible for tracking, recovery, refurbishment and reallocation of all store fixture assets • Manage the tracking, application and delivery of LEED qualifications and certification • Develop and manage overall functional showroom strategy and tactical plans • Oversee and ensure the timely delivery of showroom build outs, relocations and remodels for company owned and agent locations • Operationalize brand strategy for Store-within-a store and kiosk locations • Sales Operations owner of vendor relationships related to USCC showrooms i.e. architects, fixture houses, general contractors, sign company • Track showroom expenses and continually review opportunities for cost reduction • Coordinate with marketing department on the placement of promotional in-store presentation materials and collateral • Manage use of Intranet site for communication of showroom and facilities related standards • Implementation of specialty displays for new product and service launches • Manage branded display offerings for non-exclusive agent program • Ensure accuracy of store database and store locator on the web • Assist Directors of Sales in implementing their strategy for opening/remodeling/relocating points of distributionQUALIFICATIONS: • Bachelor's degree required; MBA preferred • Minimum of 7 years experience in business strategy design and execution, preferably in wireless industry • Strong leadership and people development skills • Experience in developing strategies around distribution channels • LEED certification or experience preferred • Ability to translate strategic objectives into manageable goals and tactical plan • Experience in negotiating contracts and vendor management • Project management with an emphasis in retail showroom renovations. • Experience in wireless, telecommunications, communications or big box retail industries preferred. • Strong analytical and financial acumen • Experience in negotiating contracts, working in a decentralized environment PC literacy skills with Microsoft Office Products, ProjectMates) • Excellent oral and written communication skills2012-03-23 22:59:24United StatesU.S. CellularIllinoisSAL005716ILChicago, IL27361389http://find.uscellular.jobs/xml/27361389/jobUSAAmesTitle: Retail Wireless Consultant - Part Time Ames, IA Location: Iowa-Ames Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-23 22:59:22United StatesU.S. CellularIowaSAL005714IAAmes, IA27361387http://find.uscellular.jobs/xml/27361387/jobUSAOmahaTitle: Retail Wireless Consultant - Bilingual (Spanish) Required - Full Time Omaha, NE Location: Nebraska-Omaha Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-23 22:59:22United StatesU.S. CellularNebraskaSAL005715NEOmaha, NE27361388http://find.uscellular.jobs/xml/27361388/jobUSAMolineTitle: Retail Wireless Consultant - Part Time Moline, IL Location: Illinois-Moline Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-23 22:59:21United StatesU.S. CellularIllinoisSAL005713ILMoline, IL27361386http://find.uscellular.jobs/xml/27361386/jobUSAChicagoTitle: Manager, Accounting Location: Illinois-Chicago Accounting Managers manage the activities of general accounting functions, developing, implementing and maintaining systems, procedures and policies to ensure the maintenance of the general ledger in accordance with Generally Accepted Accounting Principles (GAAP) and for the production of various financial statements, analyses and reports. Possesses and applies a broad expertise or unique knowledge of principles, practices and procedures to contribute to the development of company objectives and principles. RESPONSIBILITIES: • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. • Provides guidance to subordinate associates within the latitude of established policies, develops and administers schedules and performance requirements for own organization. • Helps formulate and administers approved accounting practices throughout the organization to ensure that financial and operating reports accurately reflect the condition of the business in accordance with GAAP and provide reliable information necessary to control operations. • Interacts with functional peers and/or other company and parent company management involving matters between functional areas or other company divisions. • Participates in the most complex and unique accounting projects resolving a wide range of issues in imaginative as well as practical ways. • Respond to complex financial inquiries of executive management providing requested information for use in effective management of the business. • Conceptualize and oversee development of new analyses and reports providing insight to business trends and opportunities for improvement. Leads and develops subordinates. • Acts as member of company and department leadership team. • Acts as a liaison between the company, government, auditors and other stake holders providing information and ensuring that proper information is maintained for historical purposes. A Manager, Accounting may be assigned to in the Intercarrier Services, Assistant Controller, Operations Accounting and External Reporting departments. Specific responsibilities will vary depending upon which department they are assigned. Responsibility and Decision Making: Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Manages the coordination of the activities of the function with responsibility for results, costs, methods and staffing. Interprets and applies GAAP, organizational and company policy. Develops subordinates with a variety of skill and professional experience levels.REQUIREMENTS: • Bachelor's Degree in Accounting or Finance; CPA or MBA preferred • Eight plus years of broad accounting experience with two - four years in supervision preferred • In-depth knowledge of accounting principles, practices and procedures. General knowledge of financial concepts required • Broad experience and knowledge in all areas of Accounting/ Finance • Strong PC literacy skills in a Windows environment with Microsoft Office products (Excel, Access and Word) • Strong verbal and written communication skills • Ability to communicate with all levels of management and associates. • Working knowledge of computer software, general ledger and financial systems.2012-03-22 22:55:36United StatesU.S. CellularIllinoisACC000050ILChicago, IL27329969http://find.uscellular.jobs/xml/27329969/jobUSASouth ElginTitle: Store Manager - South Elgin, IL Location: Illinois-South Elgin Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am Position Profile If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2012-03-21 19:10:12United StatesU.S. CellularIllinoisSAL005706ILSouth Elgin, IL27299238http://find.uscellular.jobs/xml/27299238/jobUSACharlottesvilleTitle: Cashier Greeter - Charlottesville, VA Location: Virginia-Charlottesville Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-03-20 21:46:10United StatesU.S. CellularVirginiaSAL005663VACharlottesville, VA27275439http://find.uscellular.jobs/xml/27275439/jobUSAGurneeTitle: Sales Manager - Gurnee, IL Location: Illinois-Gurnee Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-03-20 21:45:59United StatesU.S. CellularIllinoisSAL005699ILGurnee, IL27275422http://find.uscellular.jobs/xml/27275422/jobUSASpencerTitle: Retail Wireless Consultant - Part Time Spencer, IA Location: Iowa-Spencer Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-20 21:45:59United StatesU.S. CellularIowaSAL005698IASpencer, IA27275423http://find.uscellular.jobs/xml/27275423/jobUSASouth ElginTitle: Sales Manager - South Elgin, IL Location: Illinois-South Elgin Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-03-20 21:45:26United StatesU.S. CellularIllinoisSAL005701ILSouth Elgin, IL27275348http://find.uscellular.jobs/xml/27275348/jobUSAMason CityTitle: Retail Wireless Consultant - Part Time Mason City, IA Location: Iowa-Mason City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-20 21:45:26United StatesU.S. CellularIowaSAL005700IAMason City, IA27275349http://find.uscellular.jobs/xml/27275349/jobUSAFort DodgeTitle: Retail Wireless Consultant - Part Time Ft. Dodge, IA Location: Iowa-Fort Dodge Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-16 22:02:33United StatesU.S. CellularIowaSAL005683IAFort Dodge, IA27214920http://find.uscellular.jobs/xml/27214920/jobUSAFort DodgeTitle: Retail Wireless Consultant - Bilingual Spanish Preferred - Part Time Ft. Dodge, IA Location: Iowa-Fort Dodge Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-16 22:02:33United StatesU.S. CellularIowaSAL005682IAFort Dodge, IA27214919http://find.uscellular.jobs/xml/27214919/jobUSAEurekaTitle: Retail Wireless Consultant - Eureka, CA - Full-time Location: California-Eureka Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-16 22:02:32United StatesU.S. CellularCaliforniaSAL005684CAEureka, CA27214916http://find.uscellular.jobs/xml/27214916/jobUSARoanokeTitle: Retail Wireless Consultant - Greater Roanoke Metro Area Location: Virginia-Roanoke Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-15 19:31:57United StatesU.S. CellularVirginiaSAL005678VARoanoke, VA27171765http://find.uscellular.jobs/xml/27171765/jobUSAChicagoTitle: Intern, Innovation Business, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago The Innovation Intern will support the creation of consumer-oriented solutions designed to simplify, optimize and/or enhance the wireless experience for our priority customer targets. This role will work closely with the Innovation Director leveraging consumer insights to design and test innovative product, service and process concepts. They will utilize a consumer insight driven process with appropriate testing and evaluation to build and test innovative ideas to delight our customers, create a high degree of differentiation and drive future customer and revenue growth. · Support near term innovation project(s) , including concept development, assessment and pilot · Assist in the development of consumer platforms and proof points to enhance consumers' wireless satisfaction and drive differentiation by creating rational, "provable" benefits · Focus on innovative concepts targeted to our priority segments to drive profitable customer and revenue growth · Demonstrate passion for solving consumer pain points through innovative offerings. · Success will be measured by commercializable and or commercialized innovations, as well as customer and revenue growth that results from each · Possess strong business acumen with emphasis on consumer businesses and experience making sound judgments backed by strong analytical skills and business case development · Ability to drive process, project and results by influencing cross-functional stakeholders and managing outside vendors as needed · Currently enrolled in an accredited undergraduate or graduate degree program, with a focus in business management, marketing, or relevant degree · Coursework and / or experience in product or category management, new product development or marketing · Excellent interpersonal skills, outstanding written and oral communication skills, including speaking persuasively to influence and energize others and expressing ideas/information clearly and concisely · Demonstrates confidence presenting to small and large groups · Strong time and project management skills required to consistently meet deadlines · Well organized, strong administrative and detail oriented skills · Creativity, Optimism, Passion and Drive · An entrepreneurial spirit that strives for excellence through continuous improvement2012-03-15 19:31:56United StatesU.S. CellularIllinoisMAR000251ILChicago, IL27171762http://find.uscellular.jobs/xml/27171762/jobUSATulsaTitle: Retail Wireless Consultant - Tulsa, OK Location: Oklahoma-Tulsa Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-14 21:52:51United StatesU.S. CellularOklahomaSAL005660OKTulsa, OK27146874http://find.uscellular.jobs/xml/27146874/jobUSAFairview HeightsTitle: Retail Wireless Consultant - Fairview Heights, IL Location: Illinois-Fairview Heights Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-13 19:23:29United StatesU.S. CellularIllinoisSAL005672ILFairview Heights, IL27108073http://find.uscellular.jobs/xml/27108073/jobUSAFairview HeightsTitle: Retail Wireless Consultant - Fairview Heights, IL Location: Illinois-Fairview Heights Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-13 19:23:29United StatesU.S. CellularIllinoisSAL005671ILFairview Heights, IL27108074http://find.uscellular.jobs/xml/27108074/jobUSANapervilleTitle: Sales Manager - Naperville, IL Location: Illinois-Naperville As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-03-09 23:04:43United StatesU.S. CellularIllinoisSAL005648ILNaperville, IL27051860http://find.uscellular.jobs/xml/27051860/jobUSAChicagoTitle: Manager, Device Certification & Management Location: Illinois-Chicago This position will be responsible for device B2B/SMB device management and certification throughout their lifecycle. They will manage a portfolio of business customer offerings, develop and implement enhancements and ensure service offering is aligned with overall company B2B/SMBstrategy. This role will develop the process and tactics to ensure B2B/SMB devices are certified effectively and efficiently, providing an excellent customer experience and a positive impact on profitability. * Leads overall management of B2B/SMB process, device certification and program portfolio, including launch of new devices, programs, maintenance and enhancements of existing, vendor relationships and life/close-out strategies. * Perform advanced and thorough collection of information relative to customer applications and needs. Among these are assessments of technical scenarios including the interoperability of operating systems, VPNs, PCs and other devices with PC Cards and other data products. * Support established program positioning and channel strategies. * Prepare, disseminate and maintain associate and customer communications as it relates to assigned program/service. * Understand complex technical solutions requiring new data devices to meet business customer needs * Evaluate financial and trend reporting and take appropriate actions to ensure operational excellence and achievement of annual goals. Develop and execute against key financial and business targets/metrics. * Track, analyze and communicate key metrics. * Develop and execute plans to improve customer experience, associate experience and/or financial performance of program(s). * Provide content and direction for training on device offerings. In some instances, lead development of training partnering with TDG and CEM teams * Monitor, evaluate and report on competitive environment (messaging, pricing, promotions, positioning, etc.) and take appropriate actions to ensure device are competitive and aligned with overall company strategy. * Recognized as the Subject Matter Expert for designated program/service. * Contribute analytical, marketing and/or program management support to program portfolio as necessary to meet business priorities and goals. * Gather and analyze feedback regarding new devices needed from the front line sales teams * Partner with frontline sales to develop new device roadmap * BA/BS Marketing, Business or related disciplines required. MBA is preferred. * Minimum 7 years experience in program management, product development, sales or marketing. Professional experience within the complex business solutions, software, telecommunications industry or with a wireless service provider is required * Excellent problem solving skills required * Advanced telephone knowledge with emphasis on wireless, as well as telephone and communication networking principles required. * Ability to effectively operate within diverse and cross functional groups, including outside vendors. * Must have excellent verbal and written communication, organization, problem solving and interpersonal skills. * Strong team orientation, project management, creative and analytical skills. * Ability to prioritize and manage multiple assignments simultaneously * Strong organization, relationship management, administrative and analytical skills2012-03-09 23:04:39United StatesU.S. CellularIllinoisSAL005657ILChicago, IL27051839http://find.uscellular.jobs/xml/27051839/jobUSAChicagoTitle: Manager, Strategy & Analysis (Company Channel) Location: Illinois-Chicago This position will be responsible for the strategic direction of all company owned retail locations. This role is responsible for providing thought leadership, robust analysis and business insights that maximize the value generated from investments made in the retail distribution portfolio across multiple sales channels. To be successful in this role, you will need to dissect complex problems, utilize data to derive a conclusion and deliver clear recommendations on where and how to best expand USCC branded points of distribution. * Develop the short and long term national distribution strategies to ensure a superior customer experience across all retail distribution channels * Ensure the deployment of all USCC points of presence are conveniently located to reach target consumer where and when they shop * Partner with Senior Leaders, Real Estate, Sales and Marketing to identify, develop and prioritize specific business initiatives that improve distribution channels * Analyze store performance, cannibalization predictive models, trade area prioritization for expansion and target customer insights to formulate recommendations for retail optimization * Lead efforts to ensure optimization of sales fleet and retail facilities maintenance * Work closely with Agent, SMB and Emerging market channel leads in the formulation of a national distribution strategy and create appropriate action plans to optimize retail locations * Lead process for analyzing and recommending annual capital budget needs and allocations to senior executives * Construct executive level presentations and present complex analytical findings in clear, concise, and decision-impacting manner * Analyze market level information for regional sales leaders and present recommendations for market optimization * Provide subject matter expertise on distribution optimization including industry trends and customer drivers to improve all channels of distribution * Develop standard reporting and metrics required to analyze store expenses and determine profitability of existing retail locations * Ensure company owned channel strategies align with corporate business objectives * Ensure accuracy of store database and store locator on the web * Develop and manage positive relationships in a collaborative team environment * Visible field presence required * Bachelor's degree required; MBA preferred * 7-10 years experience in business strategy design and execution, preferably in wireless or retail industry * Experience in developing strategies for sales channels * Ability to translate strategic objectives into manageable goals and tactical plan * Strong analytical and financial acumen * Ability to lead and develop others * Knowledge of spatial /GIS tools and SQL a plus * Ability to operate and influence across all levels of the organization * Excellent oral and written communication skills2012-03-09 23:04:37United StatesU.S. CellularIllinoisSAL005651ILChicago, IL27051822http://find.uscellular.jobs/xml/27051822/jobUSAMarshalltownTitle: Retail Wireless Consultant - Bilingual Spanish Required - Part Time Marshalltown, IA Location: Iowa-Marshalltown Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-09 23:04:37United StatesU.S. CellularIowaSAL005652IAMarshalltown, IA27051823http://find.uscellular.jobs/xml/27051823/jobUSAMilwaukeeTitle: Director, Regional Systems Performance Location: Wisconsin-Milwaukee The Director of System Performance leads teams responsible for RF design, capacity, optimization, and overall performance of the RF network. The DOSP works with other departments to create long term network growth plans in order to maximize return on investment and to provide high quality and reliable networks. • Drive culture and provide leadership for System Performance team to achieve superior business results. • Develop strategic plans and direction for the organization that aligns the team with other regional departments and RSO. • Review network performance data in support of regional goals and drives corrective action. • Oversee and support the system performance team to ensure proper design, testing, and operation of network enhancements; to include new site builds, cell modifications, capacity management, and switch enhancements. • Directs teams responsible for timely resolution of customer trouble tickets, customer complaints, executive complaints, and/or any other customer affecting issues. • Ensures accuracy of executive reporting and communications related to RF Design, Capacity, and System Performance. • Ensures in-building applications are properly deployed. • Responsible for delivering optimal performance of the CDMA LTE network through proper design and integration of antenna and data-fill optimization, hardware and software upgrades, and other system modifications or upgrades. • Work with the Regional Leadership team to identify and prioritize new cell site requirements for long range planning of network growth. • Develops and oversees Capital and Expense budgets, as well as provides input and development to succeeding year's budget. • BSEE or equivalent experience required. • Masters degree preferred. • 10-12 years of telecommunications experience is required, with a minimum of 5 years at a managerial level position. • Ability to build cross-functional teams is required. • Ability to be a leader who can set and/or implement strategy and course of action, and hold associates accountable for performance, is required. • Excellent oral and written communication skills are required. • Experience creating and managing budgets is required. • Business and Industry acumen required. • Travel required.2012-03-08 19:15:44United StatesU.S. CellularWisconsinENG000209WIMilwaukee, WI27012356http://find.uscellular.jobs/xml/27012356/jobUSASchaumburgTitle: Intern - Project Analyst - Schaumburg, IL Location: Illinois-Schaumburg Intern - Project Analyst - National Network Operations Under general direction and coaching, the National Network Operations (NNO) Engineering Project Analyst Intern assists NNO Managers in creating and maintaining project planning documents and reports, reviewing project allocations, and communicating project requests. The Project Analyst Intern may support project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control. RESPONSIBILITIES: * Maintains a repository of all project-related documents for use throughout the project, for historical reference, and for audits. * Will be responsible for reviewing project allocations with guidance of NNO Managers * Assist NNO Managers with resource capacity planning, and obtaining necessary resources for open requests * Execute project change control to keep the project within the approved scope, cost, and timeline. * Add / update project and resource request information, and may communication project and resource request updates as necessary * Track and create project portfolio metrics and reports The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. Qualifications * Must be Currently Enrolled in course work towards a Bachelor's or Master's Degree such as Engineering, Computer Science, or Business with a desire for project management * Understanding of Microsoft SharePoint required * Analytical skills, as well as planning and organizing skills desired * Ability to be a critical thinker, persistent, and managed multiple priorities * Proven track record in rolling out and managing projects (educational projects) is preferred * Strong collaborative, written and oral communications skills. * Business knowledge of the wireless industry is a plus2012-03-08 19:15:20United StatesU.S. CellularIllinoisENG000210ILSchaumburg, IL27012317http://find.uscellular.jobs/xml/27012317/jobUSABensenvilleTitle: Information Management SQA Manager - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Oversee the entire end-to-end testing process for US Cellular's Information Management practice. Ideal candidates have a solid foundation in Data Warehousing and Business Intelligence. Work closely with Project Managers / Build Leads to understand the technology to be implemented, and the standards and methodology used to ensure a quality product. Appropriately plan for the deployment of a quality release, develop the testing strategy and plan, form the testing team and ensure the testing process delivers a quality product built to specifications. Work with other QA / Testing Managers to leverage testing approaches and best practices. · Own, and manage, the System and User Acceptance Testing phases of Information Management initiatives, including projects and production support defects. · Oversee a team of 6-8 ETL/BI Testers. · Maintains a strong working relationship with Information Management development team counterparts. · Manages the quality assurance and testing standard setting functions for the enterprise. · Assists in the daily activities of the members of the quality assurance group. · Works closely with Project and Production Application Managers to ensure that all testing activities occur in a timely fashion and to the level of quality demanded by the governing standards and business requirements. · Works with the Project Manager / Process Improvement Manager in designing and ensuring overall integrity of the testing strategy. · Works closely with other IS groups to coordinate current and future release plans and activities including coordination and QA planning to facilitate specific development projects that involve the computing environment, the coordination of software upgrades and the installation of new products. · Ensures that the acceptable range for test results and performance is well understood, documented and achieved. · Drives the resolution and communication of cross-application / organization architectural issues and decisions. · Assesses and revise test sequence and scope based upon test results and / or changes in product design. · Ensures that component, system and documentation testing is appropriately coordinated with the relevant technical groups and release management. · Assesses readiness and deviation of product / project performance based upon test results and product specifications. · Ensures that testing is performed in both the QA and contingency / backup environments. · Shares / leverages successful products, processes and best practices across the organization. · Implements communication and knowledge sharing process for team members. · Assists in evaluating knowledge-sharing tools and making recommendations for standard approaches / tools. · Contributes to continuous improvement by leveraging quality improvement methodologies (Six Sigma, etc.). · Refines and enhances technology methodologies and / or standards. · Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education. Business Partnership · Establishes and maintains working relationships across the technology organization and Business Operations. · Encourages strong partnerships with the businesses and other technology team members . · Participates in and support process improvement initiatives. People Management · Manage individual and team workload to deliver to agreed upon project milestones. · Proactively promote consistent career management, performance measurement and skill development of junior staff. · Actively participate in HR performance measurement processes. · Promote effective teamwork and resolve interpersonal issues. · Provide input to staffing plans at the project-level to identify key / required skills. * 7 to 10 years of relevant professional work experience. Requires prior management experience.with direct reports. * Information Management experience - Testing or Development experience in BI, ETL or Data Modeling * Experience working on large data warehousing initiatives, such as a new EDW (Enterprise Data Warehouse). * Database and Information Mgmt : Business Intelligence, Data Analytics, Statistical Analytics, Data Warehousing, Dimensional Modeling, Informatica, Cognos, SAS, UNICA, Oracle (complex joins, data mapping and SQL) * Testing Tools : HP Quality Center, Load Runner, SOAPUI, QTP * Standards & Methodology: SDLC, Six Sigma, CMMI, RUP, Extreme, Agile * Business Applications : Experience working with data from a Billing System including modules, such as, Billing & Rating, Activation & Provisioning, Inventory Management, Sales & Marketing, Campaign Management, Deal Compensation/Sales Commission, CRM/Customer Service, Amdocs Ensemble or Amdocs CES, Portal Infranet * Office Automation : Word, Excel, PowerPoint, Outlook, Project * Planning & Design : Microsoft Project, Rational Rose * Integration Technologies: Service Oriented Architecture (SOA), Informatica, MQ-Series2012-03-08 01:22:47United StatesU.S. CellularIllinoisINF000287ILBensenville, IL26996534http://find.uscellular.jobs/xml/26996534/jobUSAWest Des MoinesTitle: Service Technician - Part Time West Des Moines, IA Location: Iowa-West Des Moines Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-03-06 20:13:45United StatesU.S. CellularIowaSAL005627IAWest Des Moines, IA26959508http://find.uscellular.jobs/xml/26959508/jobUSAAnkenyTitle: Retail Wireless Consultant - Part Time Ankeny, IA Location: Iowa-Ankeny Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-03-06 20:13:41United StatesU.S. CellularIowaSAL005621IAAnkeny, IA26959480http://find.uscellular.jobs/xml/26959480/jobUSAChicagoTitle: Innovation Associate, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago Drive the day to day efforts to create consumer-oriented solutions designed to simplify, optimize and/or enhance the wireless experience for our priority customer targets. The Associate will work closely with the Innovation Manager to jointly serve as key internal innovation champions, leveraging consumer insights to design and test innovative product, service and process concepts. They will utilize a consumer insight driven process with appropriate testing and evaluation to build and manage a robust 24 month pipeline of innovative ideas to delight our customers, create a high degree of differentiation and drive future customer and revenue growth. * Responsible for driving near term innovation from ideation thru handoff, including concept development, assessment and market test * Develop consumer platforms (e.g. Family bundles) and proof points (e.g. Battery Swap) to enhance consumers' wireless satisfaction and drive differentiation by creating rational, "provable" benefits * Focus on innovative concepts targeted to our priority segments to drive profitable customer and revenue growth over rolling 6-24 month timeline * Deeply understand target customer segment needs * Leverage current insights knowledge base relevant for developing consumer-oriented solutions * Responsible for researching and evaluating new industry innovations and assessing new competitive offerings * Develop and manage holistic enterprise innovation roadmap, encompassing work from multiple cross-functional teams (e.g. products, devices) * Provide input to product development process, including but not limited to product and device requirements, business case development, vendor selection, frontline training * Demonstrate passion for solving consumer pain points through innovative offerings * A consumer orientation with the ability to leverage consumer insights to build and manage pipeline of innovative products, services and processes * Success will be measured by the number and timeliness of innovations, as well as customer and revenue growth that results from each * Strong business acumen with emphasis on consumer businesses and experience making sound judgments backed by strong analytical skills and business case development * Ability to drive process, project and results by influencing cross-functional stakeholders and managing outside vendors as needed * Excellent interpersonal skills, outstanding written and oral communication skills, including speaking persuasively to influence and energize others and expressing ideas/information clearly and concisely * Demonstrates confidence presenting to small and large groups * Strong time and project management skills required to consistently meet deadlines * Well organized, strong administrative and detail oriented skills * 6-8 years combined in product management, product development, product strategy, consumer package/product goods (CPG) or marketing * Bachelor's degree in related discipline.2012-03-02 20:56:35United StatesU.S. CellularIllinoisMAR000250ILChicago, IL26897207http://find.uscellular.jobs/xml/26897207/jobUSABensenvilleTitle: Software Test Engineer III - Information Management - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Lead medium size testing efforts in support of U.S. Cellular® Data Warehousing/Business Intelligence projects. Follows standard testing processes for test planning and execution. Works with Business Partners and IS team during requirements review, test case development and review, and during test execution. Responsible for testing quality and effectiveness, the Software Test Engineer III has the primary responsibility to plan the test approach and scope, write test cases, execute test cases, record and manage defects, and communicate issues, risks and status on a timely basis. The Software Test Engineer III is involved at some level throughout the entire software development life cycle which includes estimating the test effort, reviewing requirements and compiling test results in the final phase. Test Work · Using technical knowledge and experience, independently performs advanced root cause analysis on complex code issues/bugs, and consults with the development team on possible resolution. May make recommendations based on analysis. Using standard test strategy and plan templates writes and owns the test documents for each project. Requires clear understanding of business requirements in order to write test strategies and plans to ensure all critical functionality is included and works as designed. · Designs the testing protocol based on the assessment and analysis of the technology/application. This involves creating, managing and approving testing documents and testing schedules and reviewing the testing steps to ensure completion and flow. Using previous experience and technical knowledge, needs to analyze and assess the interdependencies of the tests and applications and the technology/applications that will be affected by the tests. · Utilizes automated testing tools to execute tests. · Using technical knowledge performs basic root cause analysis on code issues/bugs and consults with the development team on possible resolution. · Co-ordinates and execute multiple phases of testing. · Identifies documents and facilitates resolution and communication of defects, issues and decisions. · Facilitates meetings with testing team(s), development team, and business owners. · Responsible for providing estimates to managers and project managers for testing deliverables. · Document and share new test procedures and techniques. · Reconcile test results from different tests and different groups. · Ensure Sarbanes-Oxley (SOX) compliance, as well as compliance to company and team processes. · Writes and executes system tests utilizing standard test methods and tools for routine to moderately complex systems. o Identifies which test method to use. o Records, tracks and regresses defects using standard test tools. · Reviews and analyzes business and technical requirements and specifications, and identifies and communicates gaps between requirements and proposed solutions. · Attends and participates in all project related meetings. · Adheres to established team standards for all produced deliverables and other documentation. · Develop test scripts and test cases based upon requirements and other project documentation. · Executes multiple phases of testing. · Works with business and technology leads to identify the appropriate data for testing, and prepares that data for the test cases. · Identifies and documents defects. User Acceptance Testing · Plans, coordinates and monitors UAT test design and execution in collaboration with the Project Manager and Enterprise Test Management (ETM) Test Lead for the Data Warehousing/Business Intelligence space. · Engages with appropriate Business Partner testing resources throughout the project lifecycle; including review of business requirements and participation in business case analysis meetings, coordination of test participants during test execution and ensuring final Business Partner approval of UAT Testing Results Summary to satisfy Sarbanes-Oxley compliance. · Creates UAT test strategy as input to the overall Test Strategy. Develops the UAT Test Plan and facilitates Work Product Review (WPR) of UAT Test Plan. · Develops UAT Test Cases, as required, and coordinates review of UAT Test Cases. Defines UAT test environment and ensures the identified UAT test environment is available as planned. Coordinates design of test data for UAT testing. · Establishes the UAT test schedule and coordinates the execution of UAT test activities with Business Partner and vendors. Prepares for and conducts daily UAT Testing Status Meetings during UAT test execution. Prepares test metrics and defect reporting. · Ensures requirements traceability by overseeing the mapping UAT Test Cases to appropriate business requirements in the Requirements Traceability Matrix and in Quality Center. Communication and Reporting · Identify and contribute to process improvement initiatives. · Engages others to promote, teach, and refine team processes within and outside of the testing group. · Analyzes and communicates test metrics and trends. · Persuasive communication within the project and functional teams. Provides metrics reporting on test progress, execution and defects. · Identifies and reports project issues and risks to project team on a timely basis at the appropriate level of detail. · Communicate status / risks to manager regarding delivering solution on time. · Identifies, mitigates, and drives project issues and risks to resolution. · Persuasive communication within the project team. · Independently analyzes testing results from the entire team against the project testing strategy. Presents final results and makes recommendations to Business Owners and Management. · Assists with providing task level time estimates. · Effectively collaborates with project team to address project requirements, deliverables and issues. · Assists in identifying and reporting project issues and risks to project team on a timely basis. · Actively contributes to testing process improvement. People and Project Management · Manage individual and team (3 or more) workload and deliver to agreed upon project milestones and quality standards. · Participates in interview process. · Able to coordinate project level work between onshore and offshore. · Directs Software Quality Assurance Engineers by assigning and prioritizing testing tasks. Ensures test strategy, plans and schedules are executed appropriately and results are recorded. · Demonstrate ability to work in team environment and help resolve team issues. · Provides performance feedback · On-board new associates and/or consultants. · Stays abreast of industry best practices and wireless trends and shares this information with teammates. Team Leadership · Provides peer reviews, and may check work of lower level Engineers as required. · Coach / mentor other team members as appropriate. · Promote effective teamwork and resolve interpersonal issues. * 7 years experience in Quality Control, Quality Management or * 7 years of experience and education that would demonstrate the capability to successfully perform the essential functions of this position Proficient Skill/Knowledge in the following: · Using Informatica to monitor job status and perform basic troubleshooting on ETL failures · Analytical skills to distinguish between ETL data issues versus environmental data issues · VI editor, FTP, SCP, ssh · Working knowledge of Oracle (Complex joins, data mapping, SQL development skills) · Knowledge of ETL testing process including Type1 and Type2 changes · Knowledge of relational, star schema, dimensional data models · Understanding of data rollups/aggregation, data standardization and slowly changing dimensions · Experience in Unix scripting · Industry related quality standards · Quality improvement methodologies (Six Sigma, TQM, etc) - Apply · Broad Range of Technology Knowledge · Microsoft Project Expert Skill/Knowledge in the following: · Ability to apply software testing methods and techniques · Software Testing Process, Methodologies, Types, Techniques and Tools · Software Development Process/Lifecycle · Negotiation Skills · Business Domain · Application Domain · Automated Testing Tools2012-02-29 19:04:34United StatesU.S. CellularIllinoisINF000291ILBensenville, IL26840432http://find.uscellular.jobs/xml/26840432/jobUSAManhattanTitle: Retail Sales Manager - Manhattan, KS Location: Kansas-Manhattan As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-02-29 19:04:11United StatesU.S. CellularKansasSAL005601KSManhattan, KS26840409http://find.uscellular.jobs/xml/26840409/jobUSAChicagoTitle: Manager Business Intelligence, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago The U.S. Cellular® Shared Analytical and Data Services team (SANDS) is comprised of highly technical resources with diverse backgrounds in data warehousing, business intelligence, analytics, forecasting, and CRM. The SANDS team is responsible for delivering data solutions, analytical tools, and business insights to our stakeholders in Marketing, Finance, Customer Service, and Operations. The Manager of Business Intelligence will oversee all design, delivery, measurement, and strategic deliverables utilizing IBM/Cognos software suite. This role will require an expert BI leader that is comfortable with hands-on mentoring, coaching, and teaching, as well as leadership, BI process design, analytics, and database and cube creation. * Working with cross functional client groups, owns the development of Cognos BI analytics environment including company wide metrics that measure business performance of U.S. Cellular's sales and marketing efforts, financial performance, and customer service. * Lead a team of 4-6 Cognos application developers who are cross-trained on all reporting and analytics performed. * Maintains open communication with various client functions / management and stays on top of company-wide initiatives that impact current analysis and reporting that may drive new reporting requirements. * Performs a value-added analysis of existing reports to determine standardization / consolidation opportunities including the elimination of unnecessary reporting. * Monitors all areas of reporting and analysis to identify further standardization opportunities. * Drives new software and / or hardware solutions to create efficiencies in both storing data and reporting processes. * In conjunction with client groups, develops definition standards where applicable. * Maintains a close business partner relationship with key internal clients to access client satisfaction as well as future opportunity areas. * Conducts frequent need assessments of the primary analytics and reporting users to ensure full support of expectations and decision-making capabilities. * Bachelor degree in Information Technology, related discipline or equivalent experience; Masters or MBA preferred. * 6-8 plus years of leadership experience in technology focused environment. * 5 years experience developing or leading on Cognos platform, including framework manager required. * Demonstrated ability to partner with IS and other cross functional business partners. * Ability to communicate with impact, verbally and in writing with all associate and senior management levels * Prior proven experience in project management with an ability to break down complex problems into manageable goals. * Proficient knowledge of systems development lifecycle and interfaces. * Strong client focus with the ability to develop win-win business partnerships. * Ability to be a leader who can implement strategy and course of action, motivate associates and hold them accountable for performance.2012-02-28 18:34:51United StatesU.S. CellularIllinoisMAR000249ILChicago, IL26811749http://find.uscellular.jobs/xml/26811749/jobUSAClearlakeTitle: Retail Wireless Consultant- Clearlake, CA- Part Time Location: California-Clearlake Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-28 18:34:38United StatesU.S. CellularCaliforniaSAL005599CAClearlake, CA26811740http://find.uscellular.jobs/xml/26811740/jobUSAAltusTitle: Retail Wireless Consultant - Altus, OK Location: Oklahoma-Altus Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-28 18:34:37United StatesU.S. CellularOklahomaSAL005592OKAltus, OK26811738http://find.uscellular.jobs/xml/26811738/jobUSAAberdeenTitle: Retail Wireless Consultant (Aberdeen, NC - FT) Location: North Carolina-Aberdeen Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-24 18:43:19United StatesU.S. CellularNorth CarolinaSAL005578NCAberdeen, NC26736661http://find.uscellular.jobs/xml/26736661/jobUSAHermistonTitle: Mgr Sales - Hermiston, OR Location: Oregon-Hermiston As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-02-24 18:40:59United StatesU.S. CellularOregonSAL005585ORHermiston, OR26736541http://find.uscellular.jobs/xml/26736541/jobUSACouncil BluffsTitle: Retail Wireless Consultant - Part Time Council Bluffs, IA Location: Iowa-Council Bluffs Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-24 18:40:56United StatesU.S. CellularIowaSAL005583IACouncil Bluffs, IA26736538http://find.uscellular.jobs/xml/26736538/jobUSABensenvilleTitle: Application Developer III- SOA Webservice- Bensenville, IL/Chicago, IL Location: Illinois-Bensenville U.S. Cellular® is looking for an Application Developer III to augment our Integration Services development team. You will play a key role on critical software projects while working with a high performing team of software developers. Your primary responsibility is to design and develop SOA solutions, including web services running on an Enterprise Service Bus (ESB). You will be responsible for the entire service lifecycle, and own the product development from design and development through to implementation and support. The Application Developer III role is a senior technical role within the Integration Services team. The successful applicant would be expected to perform as technical lead on projects. Essential duties include: · Designs, develops, tests, debugs, maintains and documents SOA solutions including SOAP based web services using the Oracle Service Bus, Java and other key technologies. · Demonstrates/applies knowledge of application modeling, design and development. · Perform a development lead role on projects as needed. · Develops time estimates for project deliverables. · Provides alternative solutions and technical expertise across a range of applications, systems and/or technologies. · Collaborates with end users and project team members on development of requirements and design of applications. · Advise manager of risks, issues, and concerns. · Adhere to design and development standards and best practices, and assist in keeping these aligned with current industry trends. · Performing and participating in peer design and code reviews. · Identify, troubleshoot and resolve production issues as needed. · Participate in continuous process improvement activities and initiatives. · Staying abreast of new technologies, current issues, trends and tools affecting application development within the SOA space. · Assist in the evaluation and implementation of new ideas or tools for improved approaches to business problems. 5 years of Java/J2EE/JEE application development, preferably running on WebLogic Application Server. · 3 years of Web Services development (especially SOAP-based). · 2 years of Oracle Service Bus (OSB) or BEA AquaLogic Service Bus (ALSB). · 4 years of SQL and Oracle database experience. · Experience using XML, XQuery, Xpath, WSDL. · Expertise in SOA, ESB and object-oriented concepts. · Experience aligning to SOA standards, best practices and design patterns. · 5 years experience within an SDLC, developing in a Unix environment, and working on projects involving other teams. · Strong verbal and written communication skills. · Must be able to work independently and prioritize work effectively, as well as to function as an effective team member in a local and virtual team development environment. · Strong attention to detail, analysis and problem solving skills. · Must be self-motivated and take initiative. · Customer-service oriented and able to work in a fast-paced, collaborative team environment. · Strong organizational skills; ability to meet deadlines. Education: · Bachelor Degree in Computer Science or related degree or equivalent knowledge and experience. Pluses: · Experience in Telecom or Retail industries is a plus. · Knowledge/experience of Oracle Service Registry (OSR) and Oracle Enterprise Repository (OER) is a plus.2012-02-23 18:26:40United StatesU.S. CellularIllinoisINF000288ILBensenville, IL26706590http://find.uscellular.jobs/xml/26706590/jobUSABensenvilleTitle: Application Developer III- ETL - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The ETL Developer develops and maintains the interfaces and data extracts from business source systems into the enterprise primary reporting systems. Designs and writes programs and scripts required to extract, transform, clean and move data from the business systems into the enterprise data warehouse, data mart and operational data stores. Other related responsibilities include ongoing support, maintenance, and other ETL related information technology endeavors. * Participates in requirement meetings with Business Analysts to understand analytical content needs. Assist in documenting these requirements, resolving ambiguities and conflicts, and ensuring requirements are complete. * Provides strategic thinking leadership pertaining to new ways of leveraging information to improve business processes. * Designs and documents detailed ETL specifications based on business requirements. * Designs and develops using procedural and record based patterns. * Analyzes functional specifications and assist in designing potential technical solutions. * Works with source system developers and business owners to define data extraction methodologies. * Works with Data Modelers to develop data warehouse models, design specifications, metadata process and documentation * Defines, documents, develops, enhances and maintains Software application modules in Informatica, ksh, Perl, SQL * Develops high performance application using tuning ETL methods related to Informatica and SQL. * Develops test plans and tests all code following standards and best practices. * Performs design validation, reconciliation and error handling for all code. * Understands and executes release management and change management processes for changes to applications. * Identifies, troubleshoots and resolves application issues and code defects. * Participates in 24/7 on-call support rotation. * Understands SDLC concepts and complies with the process. * Demonstrates success working in a team-based environment by following standardized processes. * Participates and shares expertise in peer reviews of documentation and code. * Four year college degree, or specialized training or equivalent work experience * 5-7 relevant work experience * Strong knowledge & experience in ETL Development in a Unix environment. Using ksh, SQL, Informatica, and Perl * Experience with Oracle relational databases. * Knowledge of software version control practices & procedures * Familiarity with Data Warehousing methodology and techniques * Excellent written and verbal communication skills2012-02-23 18:26:40United StatesU.S. CellularIllinoisINF000289ILBensenville, IL26706591http://find.uscellular.jobs/xml/26706591/jobUSABensenvilleTitle: Application Developer III- ETL - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The ETL Developer develops and maintains the interfaces and data extracts from business source systems into the enterprise primary reporting systems. Designs and writes programs and scripts required to extract, transform, clean and move data from the business systems into the enterprise data warehouse, data mart and operational data stores. Other related responsibilities include ongoing support, maintenance, and other ETL related information technology endeavors. * Participates in requirement meetings with Business Analysts to understand analytical content needs. Assist in documenting these requirements, resolving ambiguities and conflicts, and ensuring requirements are complete. * Provides strategic thinking leadership pertaining to new ways of leveraging information to improve business processes. * Designs and documents detailed ETL specifications based on business requirements. * Designs and develops using procedural and record based patterns. * Analyzes functional specifications and assist in designing potential technical solutions. * Works with source system developers and business owners to define data extraction methodologies. * Works with Data Modelers to develop data warehouse models, design specifications, metadata process and documentation * Defines, documents, develops, enhances and maintains Software application modules in Informatica, ksh, Perl, SQL * Develops high performance application using tuning ETL methods related to Informatica and SQL. * Develops test plans and tests all code following standards and best practices. * Performs design validation, reconciliation and error handling for all code. * Understands and executes release management and change management processes for changes to applications. * Identifies, troubleshoots and resolves application issues and code defects. * Participates in 24/7 on-call support rotation. * Understands SDLC concepts and complies with the process. * Demonstrates success working in a team-based environment by following standardized processes. * Participates and shares expertise in peer reviews of documentation and code. * Four year college degree, or specialized training or equivalent work experience * 5-7 relevant work experience * Strong knowledge & experience in ETL Development in a Unix environment. Using ksh, SQL, Informatica, and Perl * Experience with Oracle relational databases. * Knowledge of software version control practices & procedures * Familiarity with Data Warehousing methodology and techniques * Excellent written and verbal communication skills2012-02-23 18:26:22United StatesU.S. CellularIllinoisINF000290ILBensenville, IL26706583http://find.uscellular.jobs/xml/26706583/jobUSALincolnTitle: Retail Wireless Consultant - Part Time Lincoln, NE Location: Nebraska-Lincoln Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-22 19:26:54United StatesU.S. CellularNebraskaSAL005574NELincoln, NE26683562http://find.uscellular.jobs/xml/26683562/jobUSATulsaTitle: Customer Service Rep Multi-lingual- Tulsa, OK Location: Oklahoma-Tulsa This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be fluent in Spanish and English * Must be able to work varying shifts.2012-02-22 19:26:38United StatesU.S. CellularOklahomaCUS000389OKTulsa, OK26683522http://find.uscellular.jobs/xml/26683522/jobUSAEvanstonTitle: Retail Wireless Consultant - Full Time - Evanston, IL Location: Illinois-Evanston Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-21 21:21:46United StatesU.S. CellularIllinoisSAL005565ILEvanston, IL26656963http://find.uscellular.jobs/xml/26656963/jobUSATulsaTitle: Customer Service Representative- Tulsa, OK Location: Oklahoma-Tulsa This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts.2012-02-21 01:03:08United StatesU.S. CellularOklahomaCUS000388OKTulsa, OK26636389http://find.uscellular.jobs/xml/26636389/jobUSAMooreTitle: Retail Wireless Consultant - Moore, OK Location: Oklahoma-Moore Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-18 19:26:59United StatesU.S. CellularOklahomaSAL005556OKMoore, OK26613040http://find.uscellular.jobs/xml/26613040/jobUSAMattesonTitle: Retail Wireless Consultant - Full Time Matteson, IL Location: Illinois-Matteson Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-17 19:32:38United StatesU.S. CellularIllinoisSAL005544ILMatteson, IL26596892http://find.uscellular.jobs/xml/26596892/jobUSAOrland ParkTitle: Retail Wireless Consultant - Part Time - Tinley Park Location: Illinois-Orland Park Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-17 19:32:34United StatesU.S. CellularIllinoisSAL005551ILOrland Park, IL26596885http://find.uscellular.jobs/xml/26596885/jobUSAChicagoTitle: Project Manager - Customer Service Operations, Chicago, IL Location: Illinois-Chicago Leads intermediate sized project teams and may occasionally act as sub-team lead for large projects or enterprise programs. Ensures timely and accurate completion of assigned duties and responsibilities of the team members to meet the project and executive leaderships' expectations. Leads and/or participates in managing project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure and the organization to ensure that the project outcomes are achieved as defined, within budget and on time * Leads cross functional and consultant team members assigned during the duration of a project to ensure timely completion of project deliverables. * Provides leadership, coaching, and guidance on a continuous basis to project team members in the areas of project lifecycle, operating procedures, processes and practices. * Monitors workload of team members and provides feedback on individual and team performance. * Creates risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget. * Leads activities required to complete project documents: project plan, project charter, scope, and project schedules. * Obtains appropriate level of approval for all project documentation and/or sub teams assigned to ensure appropriate understanding of expectations among all stakeholders. * Develops project cost estimates and budgets for assigned projects and initiates cost control measures to ensure projects budgets are met. * Communicates project status to team and business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues and activities related to the project. * Occasionally assumes responsibility for procurement management related to the project to ensure proper selection, contract development and contract administration for vendors used during the project. * This associate will generally be responsible for managing projects with the following criteria: * Revenue or cost responsibility between $1M and $5M per project; * Typically last approximately 6 months to 1 year; * Involve around 3-5 different departments within a functional area and may include multiple functional areas; * Project teams are 10 to 20 associates; * Lead 1-2 intermediate projects or track lead 1-2 large projects and may concurrently lead several small projects * Undergraduate degree or comparable experience required. * Two or more years project management experience required. * Three or more years of functional experience required. * Project Management Professional (PMP) or equivalent certification preferred. * Demonstrates a high level of interpersonal and communication skills. * Creates an environment that motivates, inspires and respects others. * Ability to build team cohesiveness to achieve results. * High organization and planning skills. * Ability to self start and be versatile in a dynamic environment. * Ability to promote a shared vision and customer focus.2012-02-16 20:10:46United StatesU.S. CellularIllinoisCUS000350ILChicago, IL26573041http://find.uscellular.jobs/xml/26573041/jobUSAChicagoTitle: Manager, Tax Compliance & General Ledger Reporting Location: Illinois-Chicago Responsible for the transaction tax compliance and general ledger reporting function for U.S. Cellular, its subsidiaries and partnerships. This function is responsible for the timely and accurate reporting for over 150 separate legal entities and the filing of approximately 600 monthly transaction tax returns. This position is part of the overall Tax Department Team including a senior manager, two managers and two senior accountants. This position is responsible for gathering, reviewing and verifying completeness of the data necessary to support the tax compliance process. This function aligns closely with a third party tax return preparation service and must be able to meet established deadline requirements for the furnishing of data and funding of the tax returns. Familiarity with the tax compliance process, routine general ledger month end closing procedures and the ability to reconcile tax payments to the accrual account is required. The ideal candidate should be detailed oriented, composed, and logical. This person should be able to provide leadership within the team, independently communicate with other teams within U.S. Cellular to enhance and streamline processes and to teach and mentor junior staff within the Department. Essential Duties and Responsibilities: · Working closely with third party tax return preparer to prepare, review, and timely file monthly, quarterly and annual returns. · In-house preparation of miscellaneous returns as necessary. · Review and approve all requests for payments of non-income transactional taxes. · Understand the telecommunication returns reporting process including the flow of transaction taxes from the source documents, to the tax reports used for filing purposes, to the tax accrual accounts including tax rates, taxable base, and flat fees. · Understand the sources of the U.S. Cellular tax return supporting documentation, the basis for reporting and the necessary components that are required for accurate filings. · Detailed knowledge of U.S. Cellular tax accrual process including performing and supervising the month end closing process and associated journal entries. · Reconcile tax reported and remitted by third party preparer to the tax accrual account. · Reconcile the tax accrual account(s) as part of the monthly compliance process. · Monitor tax compliance notices and work with third party or taxing jurisdiction to resolve. · Review, test, maintain and enhance integrity of data presented for reporting purposes and to clearly establish a logical audit trail. · Ensure requites tax return copies are maintained in accordance with U.S. Cellular policy. · Collaborate with Manager of Information Technology and Systems to enhance reporting processes and monitor ways to streamline compliance process. · Meet and collaborate with the Senior Manager to understand updates in tax laws that impact the tax compliance process. · Accurately assess strengths and development needs of team members; give timely, specific feedback and helpful coaching; provide associates challenging assignments and opportunities for development. · Ensure that proper internal controls over transactional tax processes are in place and are tested on a routine basis, in accordance with Sarbanes-Oxley. · Ability to document process controls. · Financial Responsibility/Impact: · Impacts the payment of sales and use taxes on sales of over $4 billion through timely and accurate compilation and /or filing documents. Responsibility and Decision Making Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Manages the coordination of the activities of the function with responsibility for results, costs, methods and staffing. Interprets and applies GAAP, organizational and company policy. Develops subordinates with a variety of skill and professional experience levels. Education/Experience · Bachelor's degree in accounting. CPA and/or MBA are preferred. · Prior transaction tax compliance experience is required and knowledge of Vertex's CommTax software is a plus. · Minimum of 5 years tax experience: preferably a combination of "Big 4" public accounting and large corporate experience. · Prior state & local tax experience in the telecommunications industry is strongly preferred. · Prior supervisory experience and review of other work product including providing timely feedback. Skills · Excellent interpersonal and communication skills - ability to establish and maintain professional productive relationships. · Excellent organizational and planning skills and ability to meet highly detailed reporting requirements. · Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint. SAP experience a plus. · Strong writing skills to accurately document. Special Physical and/or Mental Requirements · Normal office working environment. · Cyclical, unplanned and occasional substantial overtime required. · Light travel.2012-02-15 20:55:54United StatesU.S. CellularIllinoisACC000049ILChicago, IL26544587http://find.uscellular.jobs/xml/26544587/jobUSAChicagoTitle: Quality Tester I Location: Illinois-Chicago The Quality Tester 1 position within the U.S. Cellular® Quality Team is responsible for performing application, device and project testing on mobile phones, tablets and modems across various OEM's and platforms. This will require the Quality Tester to execute test plans, clearly document results, analyze and troubleshoot issues encountered and perform regression testing as needed to ensure the ideal customer experience is achieved. The Quality Tester will be responsible for developing detailed test plans for low complexity applications so experience creating test plans is highly desirable. This is a cross-functional role in a collaborative organization that will require the Quality Tester to effectively communicate with many other departments and third party vendors. Testing Responsibilities * General application and device testing across various handsets, OEM's and platforms (Android, Windows Mobile®, BlackBerry® and BREW) * Using technical knowledge performs detailed root cause analysis (debug, analyze, troubleshoot) for defects encountered, clearly documenting results and communicating status and risks on a timely basis. * Analyze test results to ensure existing functionality and recommend corrective actions * Retest fixes provided and perform regression testing as needed * Make fact based decisions; challenge other groups when quality is being compromised * Define generic test cases as well as any unique test requirements for specific applications or devices: BREW /Smart Phone applications and devices, tablets, modems and device or web based UI components * Proactively contribute and make recommendations for test case/plan improvements * Utilize HP Quality Center to record all test results, test plans and defects * Assist in managing a library of test handsets and software for these handsets * Manage individual workload and deliver to agreed upon milestones and quality standards Project Responsibilities * Function as the quality lead and test SME for routine, low complexity projects or applications * Identify any unique tools, environment limitations or coverage gaps and estimate the testing effort required * Develop detailed test plans and test cases based on functional/technical specifications, requirements or other project documentation * Compile and report test results and status of our testing progress to cross-functional product teams * Track, maintain, and drive resolution to project issues consulting with project, developer or other cross functional stakeholders to resolve problems * Coordinate a testing lessons learned upon completion of project * Preferred Bachelor's degree in Computer Science or a related field and 1-3 years experience in Quality Control, Quality Management or 1-3 years of experience that would demonstrate the capability to successfully perform the essential functions of this position * Test plan development, handset and application testing, user experience testing and general software testing experience * Demonstrated ability to work independently and manage multiple projects simultaneously * Ability to effectively collaborate within diverse, cross-functional groups including associates, contractors and outside vendors * Demonstrated interpersonal skills and inter-team relationship building * Strong and effective written and oral communication skills * Well organized and detail oriented * Experience with MS Office products (Word, Excel) * HP Quality Center or equivalent experience * Professional experience within a software, telecommunications, or wireless service provider a plus2012-02-15 20:55:39United StatesU.S. CellularIllinoisMAR000243ILChicago, IL26544583http://find.uscellular.jobs/xml/26544583/jobUSAChicagoTitle: Quality Tester II Location: Illinois-Chicago The Quality Tester II position within the U.S. Cellular® Quality Team is responsible for performing application, device and project testing on mobile phones, tablets and modems across various OEM's and platforms. This will require the Quality Tester to execute test plans, clearly document results, analyze and troubleshoot issues encountered, perform regression testing as needed and drive issue closure to ensure the ideal customer experience is achieved. The Quality Tester will be responsible for defining a testing scope and creating detailed test plans for low to very complex custom applications and U.S. Cellular® initiatives. Functioning as a software testing subject matter expert (SME), this role will be looked upon to drive enhanced software testing processes, methodologies, types, techniques and tools to deliver improved efficiencies and increased quality. This is a cross-functional role in a collaborative organization that will require the Quality Tester to effectively communicate with many other departments, OEM's and third party vendors. Testing Responsibilities * General application and device testing across various handsets, OEM's and platforms (Android, Windows Mobile®, BlackBerry® and BREW) * Using technical knowledge performs detailed root cause analysis (debug, analyze, troubleshoot) for defects encountered, clearly documenting results and communicating status and risks on a timely basis. Collaborates with project, development or other cross-functional stakeholders on possible resolution * Analyze test results to ensure existing functionality and recommend corrective actions * Retest fixes provided and perform regression testing as needed * Make fact based decisions; challenge other groups when quality is being compromised * Define generic test cases as well as any unique test requirements for specific applications, devices or services including: BREW/Smart Phone applications and devices, tablets, modems, application preloads across device platforms, device or web based UI components, GPS applications, WAP services, messaging services, etc. * Proactively contribute and make recommendations for test case/plan or testing process improvements. Define, document and share new test procedures and techniques * Utilize HP Quality Center to record all test results, test plans and defects. Utilize analysis view to assist in the creation and maintenance of reports to support team reporting needs * Manage a library of test handsets and software for these handsets * Manage individual workload and deliver to agreed upon milestones and quality standards * Manage and coordinate all BREW and Smartphone application testing assignments for the quality team (application tracking activities) * Function as central point of contact for all Quality team defects collaborating with project, development or other cross-functional stakeholders to close issues Project Responsibilities * Function as the quality lead and test SME for low to complex projects, custom applications or USCC corporate initiatives * Develop detailed testing scope/strategy documents for those projects * Identify any unique tools, environment limitations or coverage gaps and estimate the testing effort required * Develop detailed test plans and test cases based on functional/technical specifications, requirements or other project documentation * Compile and report test results and status of our testing progress to cross-functional product teams * Track, maintain, and drive resolution to project issues consulting with project, developer or other cross functional stakeholders to resolve problems * Coordinate a testing lessons learned upon completion of project * Bachelor's degree in Computer Science or a related field and 3-5 years experience in Quality Control, Quality Management and experience that would demonstrate the capability to successfully perform the essential functions of this position * Test plan development, handset and application testing, user experience testing and general software testing experience * Demonstrated ability to work independently and manage multiple projects simultaneously * Ability to effectively collaborate within diverse, cross-functional groups including associates, contractors and outside vendors * Software Testing Process, Methodologies, Types, Techniques and Tools * Ability to apply software testing methods and techniques * Project Management Skills * Demonstrated interpersonal skills and inter-team relationship building * Strong and effective written and oral communication skills * Well organized and detail oriented * Experience with MS Office suite of products (Word, Excel, PowerPoint, Project) * HP Quality Center or equivalent experience * Professional experience within a software, telecommunications, or wireless service provider2012-02-15 20:55:39United StatesU.S. CellularIllinoisMAR000244ILChicago, IL26544585http://find.uscellular.jobs/xml/26544585/jobUSAChicagoTitle: Member Technical Staff - Device - Chicago, IL Location: Illinois-Chicago The Member of Technical Staff-Device will be responsible for leading U.S. Cellular's technical development of mobile devices. The position will function as a mobile device subject matter expert whose responsibilities will include development of technical requirements and architecture of mobile devices including RF System Architecture, power and baseband product requirements. The role will also be responsible for driving U.S. Cellular's technical device requirements and processes across the industry including standards organizations, device vendors and device component manufacturers. Plays the role of mentor to other associates * Develop U.S. Cellular® technical mobile device architecture strategy and communicate it internally and externally * Evaluate wireless technology advances relevant to U.S. Cellular® and their implications on mobile devices * Participate in early stage mobile device hardware and software architecture definition and prototype evaluation with a concentration on device performance, RF standards compliance, feature capability, and power consumption * Investigate and characterize new mobile device technologies and their application to wireless networks through analysis, simulations and experimentation * Drive the development of industry technical standards by contribution and collaboration to achieve U.S. Cellular's goals * Interact with cross-functional U.S. Cellular teams including Technology Development, Device Engineering, RF Planning, Product Marketing, and executive leadership. * Responsible for providing technical mentoring/guidance to other Associates * Responsible for providing technical mentoring to Engineering Associates * Represents interests at external industry forums and events * Bachelor's Degree in Electrical Engineering (BSEE) or equivalent required. A Master's Degree (MSEE) or PhD is strongly preferred * 8-12 years experience in 3G and 4G either CDMA/EVDO or UMTS/HSPA wireless technology system design * Strong technical skills related to mobile device HW/SW architectures are required * Strong technical skills related to RF Systems architecture, design, and analysis is required * Demonstrable knowledge of mobile device development cycles * Extensive digital communications system design, RF performance definition and characterization must be demonstrated * Working knowledge of 3GPP specifications and LTE is preferred * Work in partnership with other Member of Technical Staff team members to provide end-to-end network subject matter expertise * Track record as a proven problem solver and an effective team player * Self starter with minimal guidance * Excellent communications, interpersonal and problem solving skills * Capable of providing influence with the ability to persuade others to support U.S. Cellular positions at industry conferences. * Extensive experience in creating technical documentation. * Proven presentations skills * Up to 40% air travel at industry or organizational meetings including foreign travel2012-02-14 20:10:30United StatesU.S. CellularIllinoisENG000201ILChicago, IL26520812http://find.uscellular.jobs/xml/26520812/jobUSAAltoonaTitle: Service Technician - Part Time Altoona, IA Location: Iowa-Altoona Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-02-14 20:05:18United StatesU.S. CellularIowaSAL005525IAAltoona, IA26520716http://find.uscellular.jobs/xml/26520716/jobUSABensenvilleTitle: Application Developer III- ETL/Informatica - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The ETL Developer develops and maintains the interfaces and data extracts from business source systems into the enterprise primary reporting systems. Designs and writes programs and scripts required to extract, transform, clean and move data from the business systems into the enterprise data warehouse, data mart and operational data stores. Other related responsibilities include ongoing support, maintenance, and other ETL related information technology endeavors. * Participates in requirement meetings with Business Analysts to understand analytical content needs. Assist in documenting these requirements, resolving ambiguities and conflicts, and ensuring requirements are complete. * Provides strategic thinking leadership pertaining to new ways of leveraging information to improve business processes. * Develops detailed ETL specifications based on business requirements. * Analyzes functional specifications and assist in designing potential technical solutions. * Works with source system developers and business owners to define data extraction methodologies. * Works with Data Modelers to develop data warehouse models, design specifications, metadata process and documentation * Defines, documents, develops, enhances and maintains Software application modules in Informatica. * Performs ETL/Informatica tuning as well as SQL tuning. * Develops ETL test plans and tests the ETL code following ETL standards and architecture. * Performs design validation, reconciliation and error handling in the load process (initial, incremental). * Understands and executes release management and change management processes for changes to business applications. * Identifies, troubleshoots and resolves application issues and code defects; escalates as appropriate * Participates in 24/7 on-call support rotation. * Understands and comply to SDLC in planning steps * Demonstrates success working in a team-based environment * Four year college degree, or specialized training or equivalent work experience * 5-7 relevant work experience * Strong knowledge & experience in ETL Development, Informatica Programming, Oracle, SQL, PL/SQL * Experience with database engines including Oracle and SQL Server * Knowledge of version control practices & procedures * Familiarity with Data Warehousing methodology and techniques * Excellent communication skills * Understanding of SDLC and production environments2012-02-14 01:22:19United StatesU.S. CellularIllinoisINF000285ILBensenville, IL26505562http://find.uscellular.jobs/xml/26505562/jobUSATulsaTitle: RF Engineer - Tulsa, OK Location: Oklahoma-Tulsa We believe a critical part of delivering an innovative wireless experience includes providing a superior nationwide network our customers can trust. If you have a strong desire to be a part of a team that delivers a customer experience we can be proud of, you may want to consider a career at U.S. Cellular. In this role, you'll be responsible for the design and optimization of new and existing wireless networks while meeting capacity needs. This includes estimating the budget needs for network growth and preparing presentations and business cases for new network projects and cell sites. You'll be adept at building relationships as you collaborate with other teams including Sales, Marketing and Customer Service as well as other areas of engineering to ensure we are giving our best for our customers. Your pride in contributing to a superior wireless experience means you'll be dedicated to meeting subscriber demand and continuously enhancing our call quality. You'll also be able to create in-building coverage systems in addition to new cell site design and selection. Your creativity enables you to identify new ways to improve the customer experience in ways that optimize our available resources. To be considered, a bachelor's of science degree in Electrical Engineering (BSEE) or other technical field is desired. Three to five years of experience in RF design is preferred. Cellular/PCS system design and optimization experience along with knowledge of statistical methods, digital communications, antenna theory, propagation, link budgets and the CDMA2000 air interface standard is required. At U.S. Cellular, we'll provide you with many opportunities to develop the knowledge and leadership skills you'll need to build the career you want. Above all, we believe you'll feel rewarded as we value your expertise and ideas to help us exceed our customers' expectations today and in the future.2012-02-10 20:26:25United StatesU.S. CellularOklahomaENG000200OKTulsa, OK26462753http://find.uscellular.jobs/xml/26462753/jobUSAManchesterTitle: Retail Wireless Consultant (Manchester, NH - Mall of NH - PT) Location: New Hampshire-Manchester Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-10 20:25:44United StatesU.S. CellularNew HampshireSAL005514NHManchester, NH26462740http://find.uscellular.jobs/xml/26462740/jobUSACedar RapidsTitle: Customer Service Representative - Cedar Rapids, Iowa Location: Iowa-Cedar Rapids This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts.2012-02-09 18:54:12United StatesU.S. CellularIowaCUS000380IACedar Rapids, IA26431934http://find.uscellular.jobs/xml/26431934/jobUSACharlottesvilleTitle: Retail Wireless Consultant - Charlottesville, VA (PT) Location: Virginia-Charlottesville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-07 20:57:09United StatesU.S. CellularVirginiaSAL005489VACharlottesville, VA26378994http://find.uscellular.jobs/xml/26378994/jobUSAPalatineTitle: Retail Wireless Consultant - Bi-Lingual Spanish Palatine, IL Location: Illinois-Palatine Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-02 19:24:33United StatesU.S. CellularIllinoisSAL005468ILPalatine, IL26277863http://find.uscellular.jobs/xml/26277863/jobUSAOlympia FieldsTitle: Retail Wireless Consultant - Part Time Olympia Fields, IL Location: Illinois-Olympia Fields Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-02-02 19:24:22United StatesU.S. CellularIllinoisSAL005470ILOlympia Fields, IL26277857http://find.uscellular.jobs/xml/26277857/jobUSAMidwest CityTitle: Retail Sales Manager - Midwest City, OK Location: Oklahoma-Midwest City As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-02-01 23:52:31United StatesU.S. CellularOklahomaSAL005454OKMidwest City, OK26258214http://find.uscellular.jobs/xml/26258214/jobUSAJoplinTitle: Retail Inventory Coordinator - Joplin, MO Location: Missouri-Joplin Position Profile If you have a passion for contributing to a company that runs on integrity, you'll want to consider joining the team at U.S. Cellular. In this role, your sense of responsibility will enhance the way you are able to manage inventory for either one or multiple store locations. Your strong organizational skills and attention to detail is critical to ensuring we can provide our customers with the phones and accessories that meet their wireless needs, contributing to an exceptional experience in our stores. Your ability to keep your leaders and fellow associates up to date on key inventory information will ensure everyone has the knowledge they need to be able to serve our customers with excellence. As an important part of our retail team, your flexibility and emphasis on teamwork means you will be willing to jump in and help other associates serve our customers when needed. Here, you'll need the basics such as a high school diploma. Your knowledge of computers, point of sale systems, Excel spreadsheets and understanding of basic electronics will come in handy in providing the merchandise our retail associates need to provide excellent service for our customers. You'll be able to remain focused on the task at hand and make quick decisions to ensure inventory procedures are maintained as well as be able to resolve any shipment or order issues that arise. You'll share the values of our "Dynamic Organization," values based on a culture where genuine principles like respect, trust and flexibility matter. Where leaders encourage associates to always "do the right thing" to provide each customer a superior experience. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or equivalent required. * Detail oriented with strong organization and interpersonal skills required. * Excellent written and verbal communications skills required. * Able to work independently and adjust to change. * Computer experience preferred, with a working knowledge of PC Windows applications (Excel & Word). * Understanding of basic electronics preferred.2012-01-31 19:48:04United StatesU.S. CellularMissouriSAL005451MOJoplin, MO26220317http://find.uscellular.jobs/xml/26220317/jobUSAIolaTitle: Retail Wireless Consultant - Iola, KS Location: Kansas-Iola Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-31 00:33:36United StatesU.S. CellularKansasSAL005446KSIola, KS26202097http://find.uscellular.jobs/xml/26202097/jobUSARocky MountTitle: Retail Sales Manager - Rocky Mount, VA Location: Virginia-Rocky Mount As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-31 00:33:31United StatesU.S. CellularVirginiaSAL005444VARocky Mount, VA26202096http://find.uscellular.jobs/xml/26202096/jobUSAOlympia FieldsTitle: Retail Wireless Consultant - Part Time - Olympia Fields, IL Location: Illinois-Olympia Fields Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-31 00:33:30United StatesU.S. CellularIllinoisSAL005443ILOlympia Fields, IL26202095http://find.uscellular.jobs/xml/26202095/jobUSAMishawakaTitle: Floater Retail Wireless Consultant - Full Time Mishawaka, IN Location: Indiana-Mishawaka Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com The Floater Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, this position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. The associate will report to the Area Sales Manager and must be able to work at various locations as regularly needed within that Manager's territory. * Greet all customers in a professional, friendly and timely manner, including answering phones and directing customer inquiries to appropriate party. * Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspension, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. * Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping equipment and completing the repair cycle. * Update customer account after every customer interaction. * Attends and participates at USCC sponsored events in order to assist new or existing customers with USCC product and services. * Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. * Assists as needed with the opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Assist in maintaining store appearance and individual work area according to the retail store standards. * Receive and process all payments according to standard procedures. * Attend all required U.S. Cellular training programs and meetings. * Assist with all function within a retail store by complying with U.S. Cellular policies and procedures. * Assist in other tasks, duties or projects as assigned by management. * High school diploma or state equivalency certification required. * 1 year customer-facing experience preferred. * 1 year retail sales experience required. * 1 year cellular industry experience preferred. * Excellent written and interpersonal communication skills required. * Must be flexible to work all operational hours including holidays, evenings and weekends as required. * Willingness to travel to various store locations on short notice. * Must have a reliable means of transportation. * Organizational skills required.2012-01-26 22:32:41United StatesU.S. CellularIndianaSAL005426INMishawaka, IN26140482http://find.uscellular.jobs/xml/26140482/jobUSACrestonTitle: Service Technician - Part Time Creston, IA Location: Iowa-Creston Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-01-26 22:32:32United StatesU.S. CellularIowaSAL005436IACreston, IA26140475http://find.uscellular.jobs/xml/26140475/jobUSALongviewTitle: RF Engineer - Longview, WA Location: Washington-Longview We believe a critical part of delivering an innovative wireless experience includes providing a superior nationwide network our customers can trust. If you have a strong desire to be a part of a team that delivers a customer experience we can be proud of, you may want to consider a career at U.S. Cellular. In this role, you'll be responsible for the design and optimization of new and existing wireless networks while meeting capacity needs. This includes estimating the budget needs for network growth and preparing presentations and business cases for new network projects and cell sites. You'll be adept at building relationships as you collaborate with other teams including Sales, Marketing and Customer Service as well as other areas of engineering to ensure we are giving our best for our customers. Your pride in contributing to a superior wireless experience means you'll be dedicated to meeting subscriber demand and continuously enhancing our call quality. You'll also be able to create in-building coverage systems in addition to new cell site design and selection. Your creativity enables you to identify new ways to improve the customer experience in ways that optimize our available resources. To be considered, a bachelor's of science degree in Electrical Engineering (BSEE) or other technical field is desired. Three to five years of experience in RF design is preferred. Cellular/PCS system design and optimization experience along with knowledge of statistical methods, digital communications, antenna theory, propagation, link budgets and the CDMA2000 air interface standard is required. At U.S. Cellular, we'll provide you with many opportunities to develop the knowledge and leadership skills you'll need to build the career you want. Above all, we believe you'll feel rewarded as we value your expertise and ideas to help us exceed our customers' expectations today and in the future.2012-01-26 02:53:02United StatesU.S. CellularWashingtonENG000189WALongview, WA26119196http://find.uscellular.jobs/xml/26119196/jobUSAChicagoTitle: Project Manager, Strategic Initiatives, Chicago, IL Location: Illinois-Chicago Leads intermediate sized project teams for large enterprise projects or programs. Ensures timely and accurate completion of assigned duties and responsibilities of the team members to meet the project and executive leadership expectations. Leads in managing project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure and the organization to ensure that the project outcomes are achieved as defined, within budget and on time. * Leads cross functional and consultant team members assigned during the duration of a project to ensure timely completion of project deliverables. * Provides leadership, coaching, and guidance on a continuous basis to project team members in the areas of project lifecycle, operating procedures, processes and practices. * Clearly communicates expectations of project team members and holds team accountable to assigned deliverables. * Monitors workload of team members and provides feedback on individual and team performance. * Creates risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget. * Work with team to create solutions for issues identified during project. * Leads activities required to complete project documents: project plan, project charter, scope, and project schedules. * Obtains appropriate level of approval for all project documentation and/or sub teams assigned to ensure appropriate understanding of expectations among all stakeholders. * Develops project cost estimates and budgets for assigned projects and initiates cost control measures to ensure projects budgets are met. * Communicates project status to team, business owners and executive leadership as appropriate throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues and activities related to the project. * Occasionally assumes responsibility for procurement management related to the project to ensure proper selection, contract development and contract administration for vendors used during the project. * This associate will generally be responsible for managing projects with the following criteria: -Revenues or costs greater than $1M per project; -A duration of 6 months to 1 year; -Involve 3-5 different departments within a functional area and may include multiple functional areas or third parties; * Teams of 10 to 20 associatesConcurrently lead 1 large or 1-2 intermediate projects * Undergraduate degree (preferably in a business-related field) required.- Business-related graduate degree preferred. * Two or more years enterprise project management experience required. * Three or more years of functional/operational experience required. * Project Management Professional (PMP) or equivalent certification preferred. * Demonstrates a high level of interpersonal skills * Ability to effectively communicate to various levels in the organization. * Creates an environment that motivates, inspires and respects others. * Ability to build team cohesiveness to achieve results. * Ability to promote a shared vision and customer focus. * High organization and planning skills. * Ability to self start, work independently and be versatile in a dynamic environment. * Highly skilled at relationship building within project and across the organization. * Ability to drive results through accountability.2012-01-26 02:53:00United StatesU.S. CellularIllinoisOPE000140ILChicago, IL26119194http://find.uscellular.jobs/xml/26119194/jobUSAEast Saint LouisTitle: Retail Sales Manager - East St. Louis, IL Location: Illinois-East Saint Louis As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-24 20:39:32United StatesU.S. CellularIllinoisSAL005400ILEast Saint Louis, IL26085467http://find.uscellular.jobs/xml/26085467/jobUSAIndependenceTitle: Retail Wireless Consultant - Part Time Independence, IA Location: Iowa-Independence Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-24 20:39:29United StatesU.S. CellularIowaSAL005407IAIndependence, IA26085461http://find.uscellular.jobs/xml/26085461/jobUSAKeeneTitle: Cashier Greeter (Keene, NH - PT) Location: New Hampshire-Keene Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-01-23 19:13:26United StatesU.S. CellularNew HampshireSAL005397NHKeene, NH26045979http://find.uscellular.jobs/xml/26045979/jobUSAOklahoma CityTitle: Retail Wireless Consultant - Oklahoma City, OK (Quail) Location: Oklahoma-Oklahoma City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-23 19:13:25United StatesU.S. CellularOklahomaSAL005377OKOklahoma City, OK26045977http://find.uscellular.jobs/xml/26045977/jobUSAChristiansburgTitle: Retail Sales Manager (Christiansburg, VA) Location: Virginia-Christiansburg As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-23 19:13:25United StatesU.S. CellularVirginiaSAL005394VAChristiansburg, VA26045978http://find.uscellular.jobs/xml/26045978/jobUSAOlympia FieldsTitle: Retail Wireless Consultant - Part Time - Olympia Fields, IL Location: Illinois-Olympia Fields Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-22 18:31:31United StatesU.S. CellularIllinoisSAL005390ILOlympia Fields, IL26031189http://find.uscellular.jobs/xml/26031189/jobUSABeckleyTitle: Retail Wireless Consultant - Beckley, WV Location: West Virginia-Beckley Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-19 21:47:03United StatesU.S. CellularWest VirginiaSAL005369WVBeckley, WV25995032http://find.uscellular.jobs/xml/25995032/jobUSARoanokeTitle: Cashier Greeter - Roanoke, VA Location: Virginia-Roanoke Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-01-19 21:47:03United StatesU.S. CellularVirginiaSAL005368VARoanoke, VA25995034http://find.uscellular.jobs/xml/25995034/jobUSAWindsor HeightsTitle: Retail Wireless Consultant - Part Time Windsor Heights, IA Location: Iowa-Windsor Heights Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-18 19:55:00United StatesU.S. CellularIowaSAL005371IAWindsor Heights, IA25962021http://find.uscellular.jobs/xml/25962021/jobUSABensenvilleTitle: IT Contract Negotiations Manager - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville Due to tremendous organizational and departmental growth, we are adding to our Contract Negotiations team! The IT Contract Negotiations Manager must possess strong negotiation, facilitation and communications skills (written and verbal), technical acumen in one or more Information Technology disciplines. Exceptional interpersonal skills and ability to interact with all levels of the organization and external constituencies, including (but not limited to) Executive Vice Presidents, Vice Presidents, senior leaders, contract owners, program managers, external legal counsel, and vendor partners. Ability to communicate a deep understanding of the business and a broad knowledge of existing contract negotiation practices. Must possess proficiency in creating legally binding agreements, demonstrating comprehension of contractual risks, with an adept ability to quickly mitigate issues and risks on behalf of the Enterprise. Will lead project teams through the contracting process, including negotiation, contract development and approval. Must be able to work independent of functional management, while expeditiously managing the successful completion of contractual program requirements. * Guides project teams through vendor solicitation/selection process, including: Request for Information/Quote/Proposal (RFI/RFQ/RFP) and scoring/evaluation for complex, multimillion dollar initiatives/partnerships. * Demonstrates experience with legal agreements including, but not limited to the following: Nondisclosure Agreements (NDA), Master Services Agreements (MSA), End-Use License Agreements (EULA) and Statement of Work (SOW) for complex, multimillion dollar initiatives/partnerships. * Determines contract strategy/planning for each unique solution, prescribing the appropriate approach and ensuring requisite agreements are in place. * Leads contract negotiations on behalf of U.S. Cellular® for terms, pricing, & fee optimal contracts. * Advises project teams and stakeholders of industry trends for technical solutions and best practice. * Ensures Agreements have requisite IT services and components that will deliver a complete solution for the Enterprise. * Performs analysis and assessment of vendor/contract risk and advises Stakeholders of appropriate risk mitigation strategy to protect the Enterprise. * Collaborates with project team, vendor, executives and legal to drive contract and agreement to completion, calling out issues and mitigating risks to the organization. * Maintains constant communication with vendor and project team to ensure timely contract progress, completion and execution. * Adeptly communicates technical/non-technical information to key stakeholders and executives, facilitating an understanding of contract scope, key terms and acceptance of contract. * Expeditiously responds to and/or resolves key stakeholder contract issues/concerns working through project team, vendor and legal. * Formulates executive summary for agreement, calling out nuances of agreements, including deviations from standard terms and highlighting contract complexities. * Ensures final contract documents are consistent with agreements reached at negotiations. * Adheres to USCC internal contract review and approval process. * Partners with senior leaders within IS and across the Enterprise to identify systemic contracting issues and assists in determining tenable long-term solutions. * Evaluates existing contracts to determine necessity for amendment and/or extension of the contract. * Integrates Strategic Sourcing best practices which promote continuous improvement in quality, delivery and service. * Collaborates with the IS Leadership Team and Extended Leadership Team to develop and implement forward-thinking improvements that advance IS' ability to deliver more, faster and with a high degree of quality. * Bachelor degree in technical discipline required; Masters or MBA degree a plus. * Technical acumen in one or more Information Technology disciplines. * Seven to ten years experience with complex pricing structures, deliverable based agreements involving third parties, technology and services is required. * Proficiency negotiating favorable terms for confidential information, indemnification, liability, privacy, personally identifiable information, proprietary rights and security. * Familiarity with SLA's, SLC's, and CTQ's commonly associated with technical and service based contracts. * Excellent problem-solving capability and out of the box thinking to ensure forward movement in contracting process is required. * Requires understanding of project management methodologies and tools with prior exposure to project management practices with an ability to break down complex problems into manageable goals is required. * Ability to excel in a cross-functional, matrix team environment is required. * Excellent oral and written communication skills are required. * Prior experience managing diverse interdependent cross-functional, cross-departmental projects, vendors and technologies highly preferred. * Experience developing and implementing contract processes is preferred * Proven track record in rolling out technical projects is preferred. * Experience with Ariba software is a plus. * Business knowledge of the wireless industry is a plus.2012-01-18 19:54:56United StatesU.S. CellularIllinoisINF000265ILBensenville, IL25962014http://find.uscellular.jobs/xml/25962014/jobUSAChicagoTitle: Call Center Process Improvement Manager, Chicago, IL Location: Illinois-Chicago The Business Process Improvement Manager is responsible for leading customer operations improvement through business process analysis and technology integration. * Master a detailed understanding of both widely held and leading-edge Call Center and Customer Care processes/technologies. * Assist in developing and implementing a strategic plan for business improvement, including technology adaptation. * Assure improvement projects are in line with Corporate and Communication Center goals. * Prioritize projects based upon business case analysis, including financial measurements. * Establish metrics that track and illustrate how improvement efforts contribute to business performance and report them accordingly. * Organize, train and facilitate improvement teams to address organizational improvement opportunities. * High school diploma or state certification equivalency required; Bachelor's Degree preferred. * Formal training in business process improvement is strongly preferred. * Strong communication and presentation skills and some exposure to team facilitation and project management required. * A minimum of one year of participating in, facilitating, and/or leading a process improvement team is preferred. * Ability to manage diverse business improvement teams on aggressive project timelines required.2012-01-18 19:54:49United StatesU.S. CellularIllinoisCUS000364ILChicago, IL25962001http://find.uscellular.jobs/xml/25962001/jobUSABroadviewTitle: Retail Wireless Consultant - Oak Park Area! Location: Illinois-Broadview Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-16 18:14:45United StatesU.S. CellularIllinoisSAL005359ILBroadview, IL25909237http://find.uscellular.jobs/xml/25909237/jobUSAOmahaTitle: Business Development Manager - Omaha, NE Location: Nebraska-Omaha Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2012-01-16 18:14:31United StatesU.S. CellularNebraskaSAL004885NEOmaha, NE25909234http://find.uscellular.jobs/xml/25909234/jobUSALincolnwoodTitle: Retail Wireless Consultant - Bilingual Arabic, Urdu or Hindi Preferred - Part Time - Lincolnwood, IL Location: Illinois-Lincolnwood Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-13 21:53:07United StatesU.S. CellularIllinoisSAL005349ILLincolnwood, IL25894679http://find.uscellular.jobs/xml/25894679/jobUSAHomewoodTitle: Retail Wireless Consultant - Bilingual Spanish Required - Part Time Homewood, IL Location: Illinois-Homewood Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-12 21:21:11United StatesU.S. CellularIllinoisSAL005341ILHomewood, IL25866985http://find.uscellular.jobs/xml/25866985/jobUSAChicagoTitle: Retail Wireless Consultant - Part Time - Bilingual Spanish Required - Roosevelt & Canal Location: Illinois-Chicago Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-12 21:21:11United StatesU.S. CellularIllinoisSAL005344ILChicago, IL25866986http://find.uscellular.jobs/xml/25866986/jobUSATomahTitle: Sales Manager - Tomah, WI Location: Wisconsin-Tomah As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-11 22:28:04United StatesU.S. CellularWisconsinSAL005335WITomah, WI25839509http://find.uscellular.jobs/xml/25839509/jobUSAJacksonvilleTitle: Retail Wireless Consultant (Jacksonville, NC - FT) Location: North Carolina-Jacksonville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-01-11 22:28:00United StatesU.S. CellularNorth CarolinaSAL005326NCJacksonville, NC25839501http://find.uscellular.jobs/xml/25839501/jobUSABensenvilleTitle: Infrastructure Engineer I-IBM Tivoli Specialist - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville This includes but is not limited to general system administration, engineering, project delivery, 3rd party software installation, OS life-cycle management, performing upgrades, file system management and configuration, performance tuning and capacity management Role Specific Responsibilities Strong inter-personal and communication skills, capable of writing proposals and procedures for others to follow. Act as a vendor and a user liaison in day to day activities. Act as the subject matter expert in driving infrastructure teams to design solutions for new business applications Capable of explaining simple procedures in writing or verbally to team members or users in general. Capable of working closely with team members or users with complex issues in a positive manner. Competency in problem determination and troubleshooting in the areas of system performance, security and connectivity The ability to identify system and/or application issues and the ability to work with users and/or vendors if needed to resolve issues. The ability to monitor and the understanding of system performance. The knowledge to be able to use system tools and commands for system analysis and tuning as needed The ability to plan out, in detail, all tasks needed to perform maintenance at a software or hardware level. This also includes the ability to communicate and explain theses plans to non-technical teams and get approval Ability to work outside of core hours and support on call responsibilities. Business Partnership Maintain contact with the business users to proactively identify needed changes Establish working relationships with technical, business and sourcing counterparts Participate in process improvement initiatives Makes self available to others to help solve industry professional/ technical or business analysis procedural problems or issues. People Management Manage individual workload and deliver to agreed upon milestones Demonstrate ability to work in team environment and help resolve issues Demonstrate strong communication, documentation and knowledge sharing skills. Provide input to staffing plans at the project-level to identify key / required skills Qualifications College degree or equivalent work experience Typically requires 7- 10 years of relevant experience Understanding of the technology, organization and / or business Re-engineering / process improvement experience, leading quality improvement projects Strong change management skills; change agent Excellent problem solving / analytical skills and knowledge of analytical tools Excellent written and verbal communication skills Ability to create / define metrics that accurately reflects the current state of a given process Knowledge of ITIL and other relevant methodologies Proficiency with IBM Tivoli Monitoring (ITM) required · Proficiency with IBM Tivoli Network Manager (ITNM) required · Proficiency with IBM Netcool Omnibus required · Proficiency with IBM Tivoli Composite Application Manager (ITCAM) required · Proficiency with IBM Tivoli Business Service Manager (TBSM) required · Experience with IBM Tivoli Application Dependency Discovery Manager (TADDM) preferred · Experience with IBM Tivoli Customer Experience Manager preferred · Experience with HP SiteScope preferred · Experience with BMC (Coradiant) TrueSight preferred · Knowledge of ITIL Framework is highly preferred2012-01-09 21:09:38United StatesU.S. CellularIllinoisINF000262ILBensenville, IL25782800http://find.uscellular.jobs/xml/25782800/jobUSAPendletonTitle: Retail Sales Manager - Pendleton, OR Location: Oregon-Pendleton As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-09 21:09:26United StatesU.S. CellularOregonSAL005311ORPendleton, OR25782799http://find.uscellular.jobs/xml/25782799/jobUSAMorehead CityTitle: Retail Sales Manager (Morehead City, NC) Location: North Carolina-Morehead City As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-06 21:37:42United StatesU.S. CellularNorth CarolinaSAL005300NCMorehead City, NC25749273http://find.uscellular.jobs/xml/25749273/jobUSACoffeyvilleTitle: Retail Sales Manager - Coffeyville, KS Location: Kansas-Coffeyville As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2012-01-02 23:03:55United StatesU.S. CellularKansasSAL005278KSCoffeyville, KS25659663http://find.uscellular.jobs/xml/25659663/jobUSABensenvilleTitle: Sr Performance Test Engineer - Bensenville, IL/Chicago, IL Location: Illinois-Bensenville The Senior Performance Test Engineer is involved at some level throughout the entire software development life cycle which includes estimating the performance test effort, reviewing non-functional requirements and compiling performance test results. At the start of a program, the Senior Performance Test Engineer works with Business Analysts, Application Architects and various Business Partners to ascertain performance requirements. This is followed by close collaboration with application Development Leads, Infrastructure Leads and Testers to develop, review and execute performance test cases. The Senior Performance Test Engineer has the primary responsibility to determine the scope and plan the performance test approach, develop and execute performance test scripts, record and manage performance defects, and communicate issues, risks and status on a timely basis. The Senior Performance Test Engineer will utilize industry leading performance test tools and follow established U.S. Cellular® SDLC and testing processes to plan and execute performance tests. Test Work · Broad knowledge of web technology, including SOA and MVC architecture, plus the ability to quickly ascertain performance risks and propose a performance testing approach. · Using a standard test strategy and plan templates, able to clearly articulate the performance test strategy, identify performance related risks and mitigation plans. Escalate issues on timely manner to management. · Develops and executes performance scripts, test scenarios based on performance requirements using HP LoadRunner tool set. · Do mathematical / statistical and analytical calculations on work load models, volume calculations and performance test · Utilizes automated testing tools to execute tests when necessary to validate performance. · Using technical knowledge performs basic root cause analysis on code issues/bugs and consults with the development team or infrastructure team on possible resolution. · Co-ordinates and execute multiple phases of testing. · Identifies documents and facilitates resolution and communication of defects, issues and decisions. · Facilitates meetings with testing team(s), development team, and business owners. · Responsible for providing estimates to managers and project managers for testing deliverables. · Document and share new performance test procedures and techniques. · Reconcile test results from different releases and different test environments. · Ensure PCI and Sarbanes-Oxley (SOX) compliance, as well as compliance to company and team processes. Communications and Reporting · Provides metrics reporting on performance test progress, execution and defects. · Identifies and reports performance testing issues and risks to test lead and/or program manager on a timely basis at the appropriate level of detail. · Communicate status / risks to manager regarding delivering solution on time. · Engages others to promote, teach, and refine team processes within and outside of the testing group. · Persuasive communication within the project team. · Presents final results and makes recommendations to Business Owners and Management. People and Project Management · Serves as a performance test lead for assigned projects, and assignments. · Manage individual workload and deliver to agreed upon project milestones and quality standards · Demonstrate ability to work in team environment and help resolve team issues. · Provides performance feedback · On-board new associates and/or consultants. · Stays abreast of industry best practices and wireless trends and shares this information with teammates. * Preferred Bachelor's degree in Computer Science or a related field * 10 years experience Testing experience * 7 years experience Performance Testing experience * Lead experience preferred * Experience in a programming language, such VB, Vbscript, Java, Ruby, Python Expert Skill/Knowledge in the following: . Performance Testing Tools (LoadRunner) · Programming/Scripting language (Ability to read code and write VB Script) · Critical Thinking Skills (inductive, deductive and quantitative reasoning) · Effective writing and communication skills Proficient Skill/Knowledge in the following: · Ability to apply software testing methods and techniques · Software Testing Process, Methodologies, Types, Techniques and Tools · Software Development Process/Lifecycle · Negotiation Skills · Business Domain · Application Domain · Automated Testing Tools - Desirable COMPETENCIES · Industry related Performance Testing standards · Quality improvement methodologies (Six Sigma, TQM, etc) - Aware · Broad Range of Technology Knowledge · SQL · Microsoft Project2011-12-23 22:20:48United StatesU.S. CellularIllinoisINF000259ILBensenville, IL25543114http://find.uscellular.jobs/xml/25543114/jobUSAChicagoTitle: Sr Business Analyst, Chicago, IL Location: Illinois-Chicago Works with various functional areas to define business needs, enhancements and requirements for systems and business processes. Must be a self-starter and strong analytical thinker with the ability to facilitate requirements gathering, perform financial and operational analysis, and synthesize complex concepts into simple business terms. * Provides business analysis for project delivery * Drives the business requirements gathering process to ensure that meaningful requirements are identified for the business solution * Documents business requirements in a clear, complete, and concise manner * Ensures that business requirements are related to business goals and priorities * Conducts requirements walk-throughs to obtain understanding and approval * Works with IS business analysts in defining requirements for application systems * Provides requirements traceability * Provides process mapping of current and future states * Performs gap analysis activities * Performs financial and operational analysis * Develops business case estimates * Develops executive presentations * Facilitates workshops and meetings to define business solution * Supports third party vendor selection and contract negotiation * Supports user acceptance and business process testing * Participates in the acceptance of products, services and enhancements prior to roll-out to ensure that requirements are met * Pro-actively identifies improvement opportunities for systems and business process changes * Works with the business areas to anticipate future needs and changes to systems and business processes * Assists with the processes for prioritizing application system enhancements and defining business requirements for these enhancements * Works with and monitors the activities of the business to ensure thorough business requirements are defined and approved on a timely basis for enhancements to applications or processes * Provides consultative services to projects and initiatives to assist with analysis and planning around technology, process, and people changes * Acts as a point of escalation for problems and issues * Supports improvements to enterprise business analyst methodology and tools * Provides mentorship and counseling for junior business analyst resources * Other duties as assigned * Bachelor's degree in related discipline or equivalent experience required * At least 5 years of business analysis experience is required * Business knowledge of the wireless industry is desirable * Knowledge of business analysis, business process re-engineering, and requirements gathering methods and tools required * Must possess outstanding analytical, research, and qualitative abilities * Ability to synthesize large, complex sets of information and integrate into meaningful reports, recommendations, and presentations * Must be a critical thinker who can also execute on the details * Excellent written, oral communication, facilitation and presentation skills required * Excellent attention to detail and the ability to probe underlying business needs * Strong interpersonal skills are essential given that the position will have significant interaction with various functional areas and all levels of associates * Diplomacy, poise, maturity and empathy are all key attributes for success * Ability to work independently in a matrixed environment as well as in a team environment * Ability to work on multiple assignments simultaneously * Ability to be flexible and manage change * Ability to work in complex situations with varying degrees of ambiguity * Ability to constructively adapt to rapidly changing priorities * A combination of both operational and IS experience is a plus * Knowledge of systems architecture, application development life cycle, and data modeling a plus2011-12-22 18:38:34United StatesU.S. CellularIllinoisOPE000137ILChicago, IL25522226http://find.uscellular.jobs/xml/25522226/jobUSAChicagoTitle: Marketing Product Manager - Prepaid business, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago This position will be responsible for implementing and supporting all marketing and operational aspects of our Prepaid wireless voice, messaging and data products and services. A specific responsibility of this position will to be to implement and support process/operational efficiencies as well as the tactical product lifecycle operational management of product//service initiatives. This role will ensure the product/service/initiative operates effectively and efficiently. This position will work closely with internal teams and vendor-partners in order to provide the Ideal Customer Experience for U.S. Cellular® Prepaid customers. * Full marketing and strategic support for the U.S. Cellular® Prepaid Offering. * Liaison with multiple teams including Engineering, Sales Operations, Customer Service, other Marketing teams, project teams and vendor-partners for activities supporting Prepaid Wireless products and services. * Root cause analysis and problem resolution for supporting Prepaid Wireless Data products and services. * Answer operational questions on Prepaid Data services from both customers and internal stakeholders. * Supports development of both internal and external SLA and monitoring, working with internal teams and vendor-partners. * Leads platform issue resolution, coordination of platform roadmap, invoice reconciliation * Support platform functional enhancements, and vendor management. * Creation and leadership of cross-functional teams to manage operational efficiencies. * Support of marketing and training programs, integrated with the RSO and Regional plans, to achieve revenue goals. * Demonstrates strong leadership and significant influence management skills to gain credibility with, and drive decision-making from, senior leadership and stakeholders across the enterprise. * Work with a team of product managers to produce financial results based on marketing standards of excellence and with customer satisfaction and the Dynamic Organization as the determinant force. In addition to the longer-term, strategic aspect of the role, the candidate will have tactical, day-to-day operational and implementation responsibilities which includes an array of activities from resolving system or billing issues, supporting pricing/promotional enhancements or local promotional events, driving key analytical efforts, enhancing the integration between acquisition team with other marketing/operational teams and improving the reporting and measuring of pricing and promotion program effectiveness * Minimum of two plus years experience in product marketing/operations/development is preferred. Relevant marketing experience within the applications/software/telecommunications industry or with a wireless voice/data service provider is a plus. * BA/BS Marketing, Business or related discipline required. Technical undergraduate education with relevant business/product management experience will be considered, MBA is a plus. * Strategic thinking coupled with tactical execution is vital for this role. * Experience fostering a collaborative, yet accountable relationship with vendor-partners is highly desirable. * Analytical skills, in order to produce actionable intelligence that will drive decisions and increase the profitable success of the prepaid business. * A sense of urgency to get information to customers and those who support them. * Ability to prioritize and manage multiple assignments simultaneously is key to success in this position. * Excellent oral and written communications skills, including experience making presentations to all levels, including senior management required * Must be able to effectively operate within diverse and cross functional groups, including outside vendors. * Strong team and customer focused orientation, project management, creative and analytical skills required. * Ability to analyze issues, develop and deploy solutions within a dynamic environment highly preferred. * Experience with standard MS Office applications (Excel, Word, PowerPoint, etc.).2011-12-20 19:44:01United StatesU.S. CellularIllinoisMAR000221ILChicago, IL25478648http://find.uscellular.jobs/xml/25478648/jobUSAChicagoTitle: Retail Wireless Consultant - Part Time Howard & Western Location: Illinois-Chicago Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2011-12-20 19:43:37United StatesU.S. CellularIllinoisSAL005233ILChicago, IL25478628http://find.uscellular.jobs/xml/25478628/jobUSAChicagoTitle: Retail Wireless Consultant - Part Time Howard & Western Location: Illinois-Chicago Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2011-12-20 19:43:37United StatesU.S. CellularIllinoisSAL005234ILChicago, IL25478625http://find.uscellular.jobs/xml/25478625/jobUSAChicagoTitle: Director, Product Strategy & Development Location: Illinois-Chicago The successful development and deployment of data services requires an overall strategy and long-term plan, compelling content and applications, key third party relationships and successfully partnering with cross-functional teams to launch these products with excellence. This position is responsible for critical areas in defining and launching new products - Product Strategy, Product Development, Business Development and Product Finance teams. Specifically responsible for the data services strategic plan - defining key areas of focus for the Product Group, identification and assessment of data service business opportunities, development of data service third-party partnerships, and the delivery of new products that both drive customer satisfaction and increased data service revenues. * Maintain the overall data services strategic plan. Understand industry developments, competitor plans and positioning, and trends in customer demand and adoption. Assess longer-range (12 months) data service developments and provide feedback to executive management. Recommend strategic moves related to data services. * Identify and evaluate new services and business opportunities related to wireless data. Determine strategic value, develop business cases including investment requirements, projected revenues and costs, define high level operational requirements, and assess competitive positioning. Make recommendations on those opportunities. * Work cross functionally with Engineering, IS, Business Development, Device and Product Management to evaluate long term product roadmaps. * Understand customer (segment) needs, technology developments, and platform capabilities and future enhancements. Recommend service priorities based on those strategic segments. * Assess new technology platforms for data services with Engineering and IS. * Evaluate and develop external partnerships to advance the data strategy and financial performance of data services. Partners may include application and content providers, channel partners for data, technology providers, and broader strategic relationships. * Define requirements for new products and services and work with external and cross-functional partners (content, technology, OEMs) to define, develop and launch new services to USCC customers * Develop and execute the data content/application strategy. Manage the BREW application development activity, as well as other content sources/activities. * Define the user interface requirements for data services. Deliver a user experience that meets established standards and differentiates our services. * Understand the requirements and assist the planning for selling data services to enterprise (business) customers. * Initiates, develops, and manages strong partnerships with key stakeholders (internal and external) at all levels in the organization, including senior leaders to ensure successful outcomes of projects, compliance and development of standards of excellence * Leads effort to develop criteria and manage the resource allocation of team members to support systems, processes and projects to maximize service levels, minimize total cost, reduce business risk and attain company strategic initiatives * Initiates, develops, and manages strong partnerships with key stakeholders (internal and external) at all levels in the organization, including senior leaders to ensure successful outcomes of projects, compliance and development of standards of excellence * MBA or Masters degree in related discipline or equivalent experience required. * 10 years of business experience that includes planning and strategy, business development, and technology development / market introduction. * Wireless industry experience strongly preferred. * Experience in developing business cases for executive management. Experience and insights into forecasting market development of new products for both consumer and business segments. * Strong strategic and analytical skills needed. Strong financial acumen. * Excellent oral and written communication skills. * Demonstrated leadership abilities that include setting strategic direction and maintaining a strong customer focus.2011-12-20 02:58:06United StatesU.S. CellularIllinoisMAR000183ILChicago, IL25462608http://find.uscellular.jobs/xml/25462608/jobUSADes MoinesTitle: Cashier Greeter - Part Time Des Moines, IA Location: Iowa-Des Moines Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2011-12-20 02:58:04United StatesU.S. CellularIowaSAL005226IADes Moines, IA25462602http://find.uscellular.jobs/xml/25462602/jobUSAChicagoTitle: Product Manager II - Wireless Music & Video, Chicago, IL (Near O%27Hare) Location: Illinois-Chicago Lead the strategic and tactical product lifecycle management of strategic or high priority company initiatives. Working with the Product Operations team, ensure the product/service/initiative operates effectively and efficiently and provides an excellent customer experience with a positive impact on sales and profitability. The marketing champion/advocate/expert for the products/services for which they are responsible. Deliver revenue goals of the product/service to the company. * Develop and manage product lifecycle short and long term strategy, including launch, maintenance, enhancements, partnerships and end of life. * Create product positioning and channel strategies. * Provide strategy, direction and goals for merchandising, advertising, point of sale and marketing communication efforts, including mechanisms to measure ROI. * Lead cross-functional teams as appropriate in the preparation, dissemination and maintenance of associate and customer communications as it relates to responsible product/service. * Analyze financial results and take appropriate actions to ensure operational excellence and achieving annual goals. Develop and execute to key financial and business targets/metrics. * Develop, analyze & recommend launch, maintenance and post mortem pricing structures (including promotional pricing). * Track, analyze and communicate key metrics. * Through strategy development, providing direction and goal setting, ensure successful facilitation of focus groups, surveys and presentation, both pre- and post launch of new product/system/features in order to gather feedback for continuous improvement and to stay close to customers. * Successfully execute go to market, launch, maintenance and close-out marketing strategies and programs. * Provide content and direction for training. In some instances, lead development of training. * Monitor, evaluate and report on competitive environment (messaging, pricing, promotions, positioning, etc.) and take necessary actions. * Recognized as the Subject Matter Expert for all aspects of product/service. * Coach and mentor junior members of the Product Management and Marketing team. * Ability to successfully lead across organizational boundaries, including strong relationship management skills. * Demonstrated leadership qualities and ability to lead diverse and cross functional groups, including outside vendors. * Strong team orientation, both internal and external, with the ability to coach and mentor regardless of reporting relationships. * Proven project management and analytical skills. * Financial analysis, financial root cause investigation and development of solutions/action plans to minimize risks and take advantage of opportunities. * Demonstrated creativity and effectiveness in marketing programs including but not limited to promotions, marketing communications, point of sale, etc. * Excellent interpersonal and negotiation skills. * Ability to analyze issues, develop and deploy solutions within a dynamic environment. * Ability to prioritize and manage multiple assignments simultaneously. * Excellent written and oral communication skills, including speaking in front of small and large groups. * Strong time and project schedule management skills required to consistently meet deadlines and ensure preparedness for launch or implementation of products, services or initiatives. * Well organized, strong administrative and detail oriented skills. * Product Management experience in the wireless, broadband or Internet industries with the following categories of applications/services are highly desirable: Music, & Video. Education and/or professional experience necessary: * Minimum of 5 years in product management, product development, sales and/or marketing. * Professional experience within the software or telecommunications industry or with a wireless voice/data service provider a plus. * BA/BS Marketing, Business. Technical undergraduate education with business/product management professional experience will be considered. Preference to MBA and/or equivalent work experience. * Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)2011-12-16 21:05:06United StatesU.S. CellularIllinoisMAR000213ILChicago, IL25425852http://find.uscellular.jobs/xml/25425852/jobUSAChicagoTitle: Associate Enterprise Project Manager, Chicago, IL Location: Illinois-Chicago Leads small teams and may occasionally act as track team lead for intermediate projects. Ensures timely and accurate completion of assigned duties and responsibilities of the team members to meet the project leadership expectations. Conducts and/or participates in managing project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure and the organization to ensure that the projects' outcomes are achieved as defined, within budget and on time. * Leads team members in functional areas and those assigned during the duration of a project to ensure timely completion of project deliverables. * Conducts risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget. * Prepares project documents: project plan, project charter, scope, and project schedules and obtains appropriate level of approval for each document for projects and/or sub teams assigned to ensure appropriate understanding of expectations among all involved organizational levels. * Develops project cost estimates and budgets for assigned projects and initiates cost control measures to ensure projects budgets are met. * Communicates project status to team and business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues and activities related to the project. This associate will generally be responsible for managing projects with the following criteria: * Revenue or cost responsibility less than $250K per project; * Typically last approximately 6 months or less; * Involve around 2-3 different departments within a functional area or is part of a service provider functional area and involved with 1 department in a different functional area; * Project teams are 10 associates or less; * Concurrently lead 2-4 small projects or is track lead for 1-2 intermediate projects. * Undergraduate degree or comparable experience required. * One to two years enterprise project management experience required. * Two or more years of functional experience required. * Project Management Professional (PMP) or equivalent certification preferred. * Demonstrates professional integrity. * Creates an environment that motivates, inspires and respects others. * Ability to build team cohesiveness to achieve results. * High organization and planning skills. * Ability to self-start and be versatile in a dynamic environment.2011-12-16 21:04:48United StatesU.S. CellularIllinoisOPE000133ILChicago, IL25425846http://find.uscellular.jobs/xml/25425846/jobUSAEurekaTitle: Business Account Executive - Eureka, CA Location: California-Eureka Position Profile As someone who is passionate about building relationships, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for creating connections, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this role, you will have the opportunity to demonstrate your ability for prospecting and developing new business as well as generating more revenue through strong relationships with existing clients. Your ability to provide an excellent customer experience for medium-to-large sized business customers across various sectors will be key to your success. Your knowledge in serving customers in varying management levels such as a purchasing manager or small business owner will also help you succeed in this role. As this position is territory-based, you'll need to have a strong sense of self-motivation and be used to working independently. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. You'll need to have three to five years' experience in a consultative, needs based selling environment. Previous wireless experience would be helpful, but experience in other contract based industries such as copier or software sales would also help you succeed in this position. Experience in outside sales is what will prepare you for this role; if your experience is in inside sales or account management only, you'll need to have served in outside sales before being considered for this opportunity. Above all, we believe your proven success in building relationships and inspiring others to deliver the best customer experience is the element that will help all of us achieve our goals. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 3-5 years direct or business to business sales required. * Ability to travel (sometimes significantly) is required. * Demonstration of strong communication and interpersonal skills required. * Experience managing longer sales cycles, up to 6 months preferred. * Working knowledge of wireless technology preferred. * Experience in relation ship marketing, conceptual selling or equivalent preferred2011-12-14 19:54:22United StatesU.S. CellularCaliforniaSAL005213CAEureka, CA25354938http://find.uscellular.jobs/xml/25354938/jobUSAVernon HillsTitle: Retail Wireless Consultant - Vernon Hills, IL Location: Illinois-Vernon Hills Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2011-12-14 01:30:30United StatesU.S. CellularIllinoisSAL005208ILVernon Hills, IL25342879http://find.uscellular.jobs/xml/25342879/jobUSAWashingtonTitle: Mgr Sales - Washington, MO Location: Missouri-Washington As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-12-06 20:08:31United StatesU.S. CellularMissouriSAL005173MOWashington, MO25211819http://find.uscellular.jobs/xml/25211819/jobUSAManchesterTitle: System Performance Engineer - Manchester, ME Location: Maine-Manchester Maximizes system performance by proactively and reactively identifying and resolving system performance-affecting issues. Proactively improves/maintains system performance by coordinating or completing channel plans for their assigned systems and by suggesting hand-off/cell balancing parameters for new cell sites. Works with field personnel on existing system problems such as interference, poor cell site performance, antenna system redesign, traffic/VCH capacity, and hand-offs/cell balancing. Analyzes and/or collects data from drive test instruments and from OM's and logs collected from switch. • Capacity: Works with RF engineering to review future capacity requirements. Recommends traffic management strategies. Implements datafill for capacity changes and additions. Validates post implementation performance. • Inter-System Hand-off coordination: Reviews all coordination whether in-house or from neighboring markets and communicates pros and/or cons with appropriate RF Engineers and Network Operations. Works with neighboring markets to implement, test and maintain intersystem handoffs. • Modification Design: Using available tools, works with RF Engineering to suggest hardware and software changes to improve system performance. Works with vendors and other departments to create test plans, if required, for evaluation and implementation of new software releases as they pertain to system performance. • System Performance Assessment: Using RF engineering tools, works with RF Engineers on interference studies and for all proposed frequency/PN plans. Works with Network Operations and Customer Service in resolving customer complaints and service issues. Analyzes new and existing cell site performance with RF Engineers and Network Operations. Makes recommendations to improve dropped calls, dropped handoffs, access failures, blocking and reduce interference. • Communications: Maintains communications between all departments to promote open dialog to provide improvements to the customer's experience. • Projects: Leads and/or participates in departmental related projects defining or refining processes and procedures. • Training: Assists in the development of training and informational seminars on new technologies as well as review existing technologies/methods for a strong understanding of the tools and methods available. Works with field personnel to improve system quality including assistance and training with cell site optimization and path balancing procedures. • System Development: Assists Marketing, Sales, and RF Engineering with customer specific engineering applications such as building penetration needs, specialized cell site installations and designs, and answering customer's technical inquiries. Works with RF engineers on new technologies that will enhance the customer experience. • Drive Testing: Performs drive tests for PRL testing, Data throughput, frequency clearing, system optimization, cell site candidate selection, and cell site integration as well as market bench marking. Works with product evaluation group to test and evaluate mobile devices. Travel: Required as needed. The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed Bachelor Degree in Telecommunications related field or equivalent is required. • 3-5 years of relevant work experience • Strong written verbal, organizational, and interpersonal skills are required. • Experience with Agilent Drive Test Equipment, Actix Analyzer Post Processing Tool, Planet EV, MapInfo, BSM Scripts/familiarity with switch parameters that impact on performance on Lucent or Nortel platform required. • Familiarity with Nortel or Lucent Datafill and forms required. • Proficient with MS Office - Word, Excel, Access, PowerPoint, required2011-12-05 18:35:05United StatesU.S. CellularMaineENG000167MEManchester, ME25183321http://find.uscellular.jobs/xml/25183321/jobUSATulsaTitle: Systems Engineer - Switching - Tulsa, OK Location: Oklahoma-Tulsa The Systems Engineer Switching is responsible for providing engineering support for USCC switching centers. The position performs capacity planning, equipment ordering, and engineering assignments along with preparing engineering documentation for system augmentations. Responsibilities The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed. * Specify and order switching equipment, power plant equipment and ancillary MTSO (Mobile Telephone Switching Office) equipment. * Perform capacity planning analysis to ensure capacity service margin is maintained. * Monitors switch peripheral requirements and collects performance data. * Performs engineering assignments for all change activity in the MTSO following vendor published engineering guidelines. * Coordinate the ordering, delivery, and installation of MTSO modifications. This will include an analysis of the existing power and HVAC (Heating, Ventilation and Air Conditioning) requirements of the site and any modifications that would be required to support the increased load. * Determine equipment placement and maintain as built drawings of the switch room layout for switch equipment and ancillary components. * Assigns and maintains bay numbering sequence to all switch room components. * Support Network Operations switch engineers by providing required information on MTSO upgrades. * Maintains awareness of upcoming technical changes that may have impact on switch performance (e.g. Software loads) and makes appropriate plans to ensure that the switches conform to company specifications * Bachelor's Degree in Engineering or Computer Science or related experience preferred. * 3-5 years experience with capacity planning and ordering of switch equipment. * Familiarity with Nortel (Ericsson) switch platforms, AnyPath Voice Messaging, Tellabs DACs a plus * Strong Excel skills with high level data analysis needed * Experience in General Telecom Practices a plus. * Ability to work as a cross-functional team required. * Excellent oral and written communication skills required.2011-11-23 19:49:24United StatesU.S. CellularOklahomaENG000160OKTulsa, OK25034213http://find.uscellular.jobs/xml/25034213/jobUSAChicagoTitle: Retail Wireless Consultant - Bilingual Polish Required - Bedford Park Chicago Location: Illinois-Chicago Join us for Coffee and Conversation! US Cellular Coffee and Careers Latino Community Event March 29, 2012 2566 w. Schaumburg Rd, Schaumburg, IL 8am-10am Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2011-11-23 14:54:55United StatesU.S. CellularIllinoisSAL005113ILChicago, IL25025073http://find.uscellular.jobs/xml/25025073/jobUSARoanokeTitle: Retail Sales Manager - Roanoke VA Metro Area Location: Virginia-Roanoke As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-11-22 18:24:51United StatesU.S. CellularVirginiaSAL005106VARoanoke, VA25000216http://find.uscellular.jobs/xml/25000216/jobUSACrystal CityTitle: Retail Wireless Consultant - Festus, MO Location: Missouri-Crystal City Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2011-11-21 19:57:58United StatesU.S. CellularMissouriSAL005097MOCrystal City, MO24983897http://find.uscellular.jobs/xml/24983897/jobUSADubuqueTitle: Cashier Greeter - Part Time Dubuque, IA Location: Iowa-Dubuque Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2011-11-14 22:04:08United StatesU.S. CellularIowaSAL005063IADubuque, IA24860284http://find.uscellular.jobs/xml/24860284/jobUSAClearlakeTitle: Retail Sales Manager - Clearlake, CA Location: California-Clearlake As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-11-09 21:23:43United StatesU.S. CellularCaliforniaSAL005052CAClearlake, CA24785183http://find.uscellular.jobs/xml/24785183/jobUSAChicagoTitle: Sales Incentive Strategy Manager Location: Illinois-Chicago The successful deployment of associate incentives requires continuous assessment of company strategy, customer needs and associate behaviors, as well as a longer-term plan. This position will be responsible for researching, developing and evaluating new incentive strategies and structures, assessing behavioral and cultural impact, revenue generation and impact to the organization and its customers. The position is accountable for staying abreast of industry and functional best-practices and for working closely with cross functional partners to assess associate incentive recommendations that allow the company to maximize business results through front-line incentive programs. Essential Duties and Key Responsibilities: • Develop and implement new associate incentive programs designed to maximize associate behavior and performance to optimize the customer experience. • Drives the design and management of sales incentive compensation programs including plan design (component weightings), financial modeling, performance scorecards, and recognition programs. • Manages expense forecasting of large-scale incentive programs (associates & agents) and works with Finance teams to allocate appropriate budget annually. • Evaluate opportunities for increased associate engagement generated through marketing and sales organizations. • Develop business cases for new associate incentive programs including investment requirements, revenues, and costs; assess competitive positioning; work with cross-functional teams to define high level operational requirements. Make recommendations on those opportunities. • Understand industry developments, competitor incentive plans and positioning, and trends in associate behavior and incentives. • Assist other functional areas in the planning and preparation for new products and services to ensure a successful adoption of associate behaviors necessary for the success of the business. • Maintain expertise on incentives and performance management through training and research. Designs sales incentive training and education programs for the sales force. • Manages sales effectiveness policies/procedures and updates when necessary. • Formally communicates and regularly reinforces all sales incentive plan changes (design, process, weighting, plan rules, etc.). • Is knowledgeable and involved with any project that requires sales incentive information or participation. • Performs other duties as assigned. • Travels as necessary.Minimum Experience and Educational Requirements: • Strong preference to MBA and/or equivalent work experiences with BA/BS Business or Organizational Behavior undergraduate degree. • Minimum of five years incentive compensation experience required, with specific sales compensation experience preferred. • Experience developing and implementing successful incentive strategies for a diverse workforce required. • Ability to remain flexible and adaptable in a fast-paced environment required. • Experience in wireless industry a plus. • Experience in developing business cases for executive management. • Ability to work independently and within team with strong problem solving skills • Demonstrated aptitude for understanding technology and its integration with performance management. • Advanced experience with standard MS Office applications (Excel, Word, Power Point, etc.) • Strong strategic and analytical skills needed. Strong financial acumen necessary. • Excellent oral and written communication skills. • Effective organizational/project management and interpersonal skills required.2011-11-03 23:51:31United StatesU.S. CellularIllinoisSAL005017ILChicago, IL24582152http://find.uscellular.jobs/xml/24582152/jobUSARoanoke RapidsTitle: Retail Sales Manager - Roanoke Rapids, NC Location: North Carolina-Roanoke Rapids As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-10-26 19:41:25United StatesU.S. CellularNorth CarolinaSAL004947NCRoanoke Rapids, NC24430245http://find.uscellular.jobs/xml/24430245/jobUSAUnion GapTitle: Retail Sales Manager - Union Gap, WA - Full Time Location: Washington-Union Gap As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Bilingual preferred. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-10-17 21:04:30United StatesU.S. CellularWashingtonSAL004874WAUnion Gap, WA24265468http://find.uscellular.jobs/xml/24265468/jobUSAPortlandTitle: Associate Relations Manager Location: Maine-Portland The Associate Relations Manager is responsible for Human Resources leadership as well as partnering with leadership throughout the organization to plan, create and execute company-wide initiatives, business strategies and programs. Responsible for working with leadership to ensure we have optimal resources available to meet changing business objectives. Advises and coaches leaders on associate relations activities. Provides policy and procedure implementation, compensation assistance, associate communication, and benefits assistance. Addresses associate acquisition and retention needs, ensures legal compliance and staff development for assigned occasions. Provides direction, interpretation and support to HR leadership in the implementation of company-wide initiatives, policies and procedures. Advises leaders on local and state laws as applicable to market. * Manages the implementation of organizational and HR strategies that support the company's goals and objectives within assigned geographic territory/locations. * Consults and advises leadership on establishing strategic direction for the business, including identification of organizational development needs and overall alignment of human resources systems to achieve business results. * Serves as role model, ambassador, and teacher of company values, vision, and standards of conduct. Advises, counsels and support leaders and associates. Evaluates teams and recommends effective actions that will lead to the desired culture. * Assesses existing talent and proactively identifies talent needs, issues and solutions. * Conducts complex and or escalated misconduct and policy infraction investigations. Manages investigations pertaining to misconduct and policy infractions. Reviews dispute recommendations and provides guidance toward resolution. Manages legal and government agency complaints. * Develops and facilitates Human Resources related training to leaders and front line associates. * Identifies and utilizes key HR metrics to analyze causes, needs and act upon findings. * Analyzes and monitors performance management process to ensure the development of associates to meet client and organizational goals. Monitors and assists leaders with associate development to facilitate organization development. Consults in the selection, development, and evaluation of leaders. * Analyzes and executes affirmative action program and efforts to create a diverse, quality workforce. * Researches best practices; develops and manages ongoing projects to address associate relations and retention issues. Recommends and implements policies and programs necessary to retain key associates and minimize turnover. * Oversees the administration of Human Resource polices and procedures and provides interpretation. Addresses associate questions related to Human Resources policies and procedures, benefit and compensation programs and other concerns related to the workplace. * Provides expertise and assistance with company acquisition and divestiture activities as needed. * Reviews and oversees the administration of compensation and incentive bonus programs and initiatives. Provides input regarding strategic decisions to organization-wide impacting compensation and benefits changes. * Manages outside vendors supporting local and company-wide initiatives as needed. * Ensures Talent Acquisition and leadership select the best candidates for open positions. * Completes special projects as assigned by immediate manager and the HR Leadership. * Leads, coaches and develops staff of Associate Relations Representative and or HR Coordinator. * Bachelor's Degree required; Masters preferred. * 6-8 years of broad, progressively more complex HR knowledge and experience, such as generalist and recruitment, is required. * 2-3 years of leadership experience in Human Resources positions preferred. * Experience managing highly confidential information and complex situations with discretion and sensitivity. * Strong facilitation and training skills in presenting to small and large groups. * HR project leadership required. * Demonstrated leadership competencies (i.e. coaching, people development, executing strategy) * Excellent interpersonal skills with strengths in relationship building and influencing without authority. * Excellent oral and written communication skills. * Proficient to advanced working knowledge of employment law required. * PC literacy required knowledge of Microsoft applications: Word, Excel and PowerPoint. * Experience working with SAP or equivalent Human Resources Information System preferred. * Positions requires occasional to moderate travel, dependent upon assigned function/geography.2011-10-14 21:52:58United StatesU.S. CellularMaineHUM000128MEPortland, ME24235975http://find.uscellular.jobs/xml/24235975/jobUSAClaremoreTitle: Retail Sales Manager - Claremore, OK Location: Oklahoma-Claremore As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-10-14 21:52:54United StatesU.S. CellularOklahomaSAL004851OKClaremore, OK24235973http://find.uscellular.jobs/xml/24235973/jobUSASalemTitle: Retail Sales Manager - Salem, VA Location: Virginia-Salem As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-10-05 18:34:44United StatesU.S. CellularVirginiaSAL004815VASalem, VA24055523http://find.uscellular.jobs/xml/24055523/jobUSAWinfieldTitle: Retail Sales Manager - Winfield, KS Location: Kansas-Winfield As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-10-04 19:49:06United StatesU.S. CellularKansasSAL004811KSWinfield, KS24035457http://find.uscellular.jobs/xml/24035457/jobUSAMadisonTitle: Financial Services Rep - Bilingual - Spanish, Madison, WI Location: Wisconsin-Madison Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity. * Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved. * Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies. * Researches customer issues where required and follows up with customers as quickly as possible to resolve problems. * Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues. * Assists in other tasks or projects as assigned. * Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date. * High school diploma or state equivalency certification required; college degree preferred. * Cellular experience preferred. * Minimum of 2 years of Collections experience preferred. * Customer Service experience preferred. * Experience in an automated high volume collections environment preferred. * Experience with predictive dialing technology preferred. * Experience with Windows based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational, decision making and interpersonal skills required. * Excellent verbal and written communication skills required. * Hiring for evening shift (1 p.m. - 10 p.m. Sundays off). * Must be fluent in Spanish and English.2011-10-04 19:48:48United StatesU.S. CellularWisconsinFIN000119WIMadison, WI24035451http://find.uscellular.jobs/xml/24035451/jobUSAUrbandaleTitle: Business Development Manager - Urbandale, IA Location: Iowa-Urbandale Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2011-10-03 21:53:59United StatesU.S. CellularIowaSAL004795IAUrbandale, IA24016111http://find.uscellular.jobs/xml/24016111/jobUSAColumbiaTitle: Mgr Retail Business Development - Columbia, MO Location: Missouri-Columbia Position Profile As someone who is passionate about creating connections, you'll want to look at U.S. Cellular for your next career move. At U.S. Cellular, you'll find a company that values your passion for establishing solid relationships, which we believe strengthens our ability to reach our goals successfully. It leads to an atmosphere of respect, integrity and trust, which is at the heart of our "Dynamic Organization." In this position, your proven ability to search for and bring on new small-to-medium-sized business clients is your key to success. Your previous experience in outside sales tells us you have the strong relationship-building skills needed in this position. As someone with a drive for helping people, you'll be able to determine how our company can best meet our prospective clients' wireless needs. Your expertise in training means that you'll be able to provide guidance that helps retail associates serve your new business accounts with excellence as well as identify and pursue new sales opportunities with confidence. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll also have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll have an edge if you've completed an associate's degree, with a bachelor's degree preferred. You'll also need to be able to tell us about your past five years of sales experience, with three of those in business-to-business outside sales. You'll be able to demonstrate your excellent time management, organizational and problem solving skills. A background in training would be helpful in transitioning your new business accounts to our retail associates for ongoing service. We believe that effective leadership is the key to inspiring success in others. Previous experience in leading others - not necessarily ones that report directly to you, but maybe a "dotted line" relationship instead - will be helpful for this position. Above all, your passion for developing new relationships and inspiring others through your leadership are the elements that will help all of us achieve success. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors degree preferred. * 5 years total sales experience, minimum of 3 years outside sales experience preferred. * Ability to display strong time management, organizational, and problem solving skills. * Strong communication and interpersonal skills required. * Ability to travel is required. * Demonstration of negotiation skills required. * Demonstrates ability to motivate selling and maintain a high level of performance in self and others. * Business to business sales environment experience highly desired. * Ability to understand and demonstrate technical concepts necessary.2011-09-28 19:15:11United StatesU.S. CellularMissouriSAL004407MOColumbia, MO23898854http://find.uscellular.jobs/xml/23898854/jobUSAAltusTitle: Retail Sales Manager - Altus, OK Location: Oklahoma-Altus As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-09-20 21:00:28United StatesU.S. CellularOklahomaSAL004741OKAltus, OK23730444http://find.uscellular.jobs/xml/23730444/jobUSALa ValeTitle: Retail Sales Manager - La Vale, MD Location: Maryland-La Vale As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-09-13 18:20:25United StatesU.S. CellularMarylandSAL004692MDLa Vale, MD23587942http://find.uscellular.jobs/xml/23587942/jobUSAKnoxvilleTitle: Coach Customer Service, Knoxville, TN Location: Tennessee-Knoxville This position is responsible for effectively leading - supervising, coaching and mentoring a team of associates who are responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding wireless products and services. Accountable for promoting high levels of customer service excellence while achieving identified service-level goals and working within the framework of the values, behaviors and expectations of the Dynamic Organization. * Understands, practices and exemplifies the values and behaviors of the Dynamic Organization. * Supervises, monitors and trains staff in both inbound and outbound calling activities. * Performs full scope of talent management and development activities, including all aspects of the performance management process, performance and behavior assessment, feedback, coaching, career planning and guidance, corrective action and training. * Monitors daily team and queue performance, understands the impacts to the business and takes appropriate action. * Troubleshoots appropriate level of wireless technical issues and is able to teach a team to do the same. * Resolves and/or addresses more complex customer issues or questions, which includes taking escalated calls from customers/associates. * Assists in establishing standards for quality and performance and monitors these. Recommending and implementing changes when necessary. * Takes initiative, participating in continuous learning opportunities and keeps current on projects, services and technology changes within the company and industry. * Analyzes information to develop projects and plans to accommodate future growth. * Interprets data analysis including statistics and trends for the team's performance. * Communicates, interprets and ensures compliance with USCC policies, procedures and goals as they apply to area of supervision. * Assists in other tasks or projects as assigned. * High school diploma or state equivalency certification required; college degree preferred. * Wireless experience preferred. * Four years of customer service experience with two years of leadership experience preferred. * Experience or demonstrated ability to explain, troubleshoot and resolve basic technical devices and issues. * Experience in a high volume call center environment preferred. * Experience with Windows based PCs, including general office software knowledge required. * Experience with wireless products and services such as: wireless modem Smartphone Operating Systems: BlackBerry®/RIM, Windows Mobile® and Android, tethered data connections, PDAs (Palm, Pocket PC and IPAQ), telemetry solutions, Brew applications, and MMS/SMS messaging, preferred. * Must demonstrate excellent written and verbal communication skills. * Must be available to work varying shifts.2011-08-23 18:47:10United StatesU.S. CellularTennesseeCUS000306TNKnoxville, TN23196783http://find.uscellular.jobs/xml/23196783/jobUSASouth BendTitle: Retail Wireless Consultant - Part Time South Bend, IN Location: Indiana-South Bend Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required U.S. Cellular is having a Hiring Open House at our 315 W. Ireland Road store in South Bend, Indiana!! Stop by on September 1, 2011 from 11am-7pm or September 2, 2011 from 8am-4pm! For more information on U.S. Cellular Events, click on the following link: http://www.nasinteractive.com/NASEventsManager/Forms/USCellularEvents.aspx2011-08-09 20:45:44United StatesU.S. CellularIndianaSAL004486INSouth Bend, IN22915253http://find.uscellular.jobs/xml/22915253/jobUSABeckleyTitle: Retail Area Sales Manager - Beckley, WV Location: West Virginia-Beckley As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating others to excel as you direct the success of your market's sales leadership team. Your strong communication skills that develop leadership and inspire accountability within your teams will be critical to contributing to our company's business results. Your experience with business sales operations, which include marketing and sales plans, P&L management, strong written communication skills and other details of running a business will ensure you have what it takes to keep operations running smoothly. Your strong background in sales means you've experienced the same challenges and opportunities as your team, and you'll be able to offer them support that they'll value highly. You'll gain an edge if you've completed an associate's degree, with a bachelor's degree preferred. We'll want to hear success stories from your five years of past sales experience - stories in which you've inspired your team to exceed their goals and turn in strong business results. While we feel that five years of experience will best prepare you for this role, you will still be considered if you have at least three years of experience - as long as two of those years were spent providing leadership for other managers. We'll want to also hear about your experience while managing multiple retail locations, a sales territory or overseeing an entire retail store operation. We'll want to hear about how you've successfully developed strategies for managing a territory, including organizing and planning, with excellence. Past experience in wireless as well as retail will be helpful in this role, giving you a solid background that will help you ensure your sales teams understand our products and services and are equipped to serve our customers' needs with excellence. To be able to serve both our customers' and associates' needs, you will need to travel frequently, visiting locations within your market. In addition, you will travel to leadership events and meetings occasionally. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll appreciate the values that make up our "Dynamic Organization," and be willing to go above and beyond to provide the inspiration your team of sales leaders need to ensure the best customer experience in their stores. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion QUALIFICATIONS * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * Five years of sales experience required; 3 years of retail sales experience preferred. * Five years supervisory experience required, or 3 years with a minimum of 2 years managing managers. * Retail leadership experience over multiple locations or large single locations (i.e., big box retail) required. * Strong written and interpersonal communication skills required. * Strong organizational skills required. * Wireless sales experience preferred.2011-08-09 20:45:39United StatesU.S. CellularWest VirginiaSAL004361WVBeckley, WV22915250http://find.uscellular.jobs/xml/22915250/jobUSAKlamath FallsTitle: Retail Sales Manager - Klamath Falls, OR Location: Oregon-Klamath Falls As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-08-02 23:42:33United StatesU.S. CellularOregonSAL004442ORKlamath Falls, OR22783582http://find.uscellular.jobs/xml/22783582/jobUSAHagerstownTitle: Store Manager - Hagerstown, MD Location: Maryland-Hagerstown As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2011-07-19 18:22:13United StatesU.S. CellularMarylandSAL004326MDHagerstown, MD22479652http://find.uscellular.jobs/xml/22479652/jobUSANorth ConwayTitle: Retail Sales Manager - N Conway, NH Location: New Hampshire-North Conway As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-07-11 20:56:13United StatesU.S. CellularNew HampshireSAL004260NHNorth Conway, NH22308683http://find.uscellular.jobs/xml/22308683/job