U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-22 17:33:00.860688USAOaklandTitle: Service Technician - Oakland, MD Location: Maryland-Oakland Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-05 01:20:26United StatesU.S. CellularMarylandSAL005911MDOakland, MD28457308http://find.uscellular.jobs/xml/28457308/jobUSALa ValeTitle: Cashier Greeter - (PT) Lavale, MD Location: Maryland-La Vale Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-04-05 22:07:01United StatesU.S. CellularMarylandSAL005774MDLa Vale, MD27676822http://find.uscellular.jobs/xml/27676822/jobUSALa ValeTitle: Retail Sales Manager - La Vale, MD Location: Maryland-La Vale As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. In this role, you'll have the opportunity to demonstrate your passion for motivating associates to excel by providing the tools they need to get there - the guidance, training and inspirational leadership that will drive their need to succeed. You'll be adept at providing the development opportunities your associates need to be able to take their careers to the next level of leadership as well. We also believe in empowering our associates to do the right thing for our customers, a value of our "Dynamic Organization." Your ability to take initiative-identify needs and make it happen-will be valued in our efforts to provide exceptional service for our customers. As a company that truly "believes in something better," we are a vital part of the communities we serve. You'll have an opportunity to build relationships within the community by developing or participating in activities that introduce them to the exceptional products and services we offer. You'll also partner with our marketing team to bring new business to our company. While you'll need to have the basics such as a high school diploma, you'll have an edge if you've completed an associate's or bachelor's degree. We'll want to know that you've already excelled in previous roles in retail sales and customer service, and that you have demonstrated success in managing special projects. It's not required, but would be helpful if you have had at least a year experience in the wireless industry, as well as had previous experience in leading teams that consistently exceed their goals. With your dedication to providing leadership that goes above and beyond for our associates and customers, you'll have the values that make up our "Dynamic Organization," and be able to inspire your team of associates to help one another provide the best customer experience. * High School diploma or state equivalency required; Associates or Bachelors Degree preferred. * 1 year retail sales experience required. * 1 year customer service/customer-facing experience required. * Experience managing special projects or initiatives. * 1 year cellular industry experience preferred. * Prior supervisory/coaching experience preferred.2011-09-13 18:20:25United StatesU.S. CellularMarylandSAL004692MDLa Vale, MD23587942http://find.uscellular.jobs/xml/23587942/jobUSAHagerstownTitle: Store Manager - Hagerstown, MD Location: Maryland-Hagerstown As someone who is passionate about inspiring success, you'll want to take a look at U.S. Cellular for your next career move. If you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career. As a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our "Dynamic Organization" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence. Above all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals. To be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular. A key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes "to be the best" to deliver the best. Do you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work. U.S. Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency certification required * Associates Degree or equivalent experience preferred * Two years sales experience required. Retail experience preferred * One year previous supervisory/retail management experience preferred. * Working knowledge of cellular/paging/PCS/advanced wireless communications * Working knowledge of PC Windows applications (Excel and Word) required. * Excellent written and verbal communications skills required * Strong organizational skills required.2011-07-19 18:22:13United StatesU.S. CellularMarylandSAL004326MDHagerstown, MD22479652http://find.uscellular.jobs/xml/22479652/job