U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-22 17:20:51.499294USAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI (East Towne Kiosk) Location: Wisconsin-Madison U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-17 00:14:22United StatesU.S. CellularWisconsinSAL006029WIMadison, WI28749979http://find.uscellular.jobs/xml/28749979/jobUSAMadisonTitle: Agent Sales & Development Manager - Madison, WI Location: Wisconsin-Madison The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:36United StatesU.S. CellularWisconsinSAL005993WIMadison, WI28725246http://find.uscellular.jobs/xml/28725246/jobUSAMadisonTitle: Agent Dist Sales Support Specialist - Madison, WI Location: Wisconsin-Madison This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:01United StatesU.S. CellularWisconsinSAL006005WIMadison, WI28725204http://find.uscellular.jobs/xml/28725204/jobUSAMadisonTitle: Service Technician - Part Time Madison, WI Location: Wisconsin-Madison Position Profile If you have a passion for technology and a desire to help others, you may want to consider a career at U.S. Cellular. As someone with the knowledge and expertise to help our customers with their technical needs, your capacity for listening closely to our customers - in addition to offering solutions and education on our products and services - is what will draw you to our company. In addition to your technical abilities, you should be adept at providing compassionate guidance in all situations, especially in situations where the person you are helping is frustrated or anxious about a solution. You'll gain an edge if you have earned an associate's degree, with a bachelor's degree preferred. We'll want to hear your success stories from your past experience in resolving customers' technical needs. While we feel one year or more of experience will best prepare you for this role, you may still be considered if you have a technical education and some experience. Your experience in diagnosing, troubleshooting, and resolving technical issues is important in being able to help our customers. Having worked in the wireless industry will enhance your ability to serve our customers and keep them connected. Your familiarity using Excel or other spreadsheet software will help us maintain various customer phone programs. Key to our "Dynamic Organization" is your ability to make connections with your fellow associates and your customers, explaining technical issues in a way they can understand and accept. It leads to an atmosphere of respect, integrity and trust, which will go a long way towards resolving a customer's concerns in a positive manner. We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. Qualificaitons * High School diploma or GED required; College Degree preferred. * Minimum of one year customer service/technical experience in a high contact environment with resolution of complaints or inquiries required. Two years relevant work experience preferred. * Wireless experience preferred. * Technical and troubleshooting skills required (Must be comfortable handling, disassembly/reassembly of cellular devices). * Fundamental understanding of Internet connectivity, networking terminology, web (HTTP) and e-mail (POP/SMTP) protocols. * Ability to diagnose, troubleshoot and resolve complex data/wireless issues. * Strong interpersonal skills, organization and time-management skills required. * Effective decision making skills required. * Excellent written and verbal communication skills required. * Must be able to work varying shifts.2012-05-14 21:37:18United StatesU.S. CellularWisconsinSAL005954WIMadison, WI28683596http://find.uscellular.jobs/xml/28683596/jobUSAMadisonTitle: Cashier Greeter - Part Time Madison, WI Location: Wisconsin-Madison Position Profile First impressions go a long way. If you love to help people, you may want to consider a career at U.S. Cellularâ. That's why we strive to make every customer experience one that leaves a lasting impression. We consider this role the face of U.S. Cellular and the number one source of support for our Retail Wireless Consultants. Your passion for helping customers with their needs - whether it be directing them to a Retail Wireless Consultant to help them find the right phone plan, answering questions about accessories or simply helping them feel valued while they wait - makes you an important part of our U.S. Cellular team. Your ability to make our customers feel as if they are a guest in our home while truly listening to their needs will go a long way to driving business results for the company. This role is a great way to gain entry to a company that operates by a set of values making up our "Dynamic Organization," values based on a culture of respect, integrity and trust. You'll be working for leaders who are dedicated to providing you with the kind of satisfying experience that will help you enhance the customer experience. To begin, you'll need at least a high school diploma. Your outgoing personality, flexibility and willingness to learn and help others are also attributes that are needed in this role. As you grow in the role, you'll be given the opportunity to help your fellow team with other store duties as well, including answering customer questions and taking bill payments. As you progress within the company, there may be opportunities for your own career growth. Because you are passionate about being there for customers and your sales team when they need you the most, you'll have to work some evenings, weekends or holidays - but if you are looking for flexibility, we may be able to offer a part-time position or flexible hours that fit your needs too. If you have what it takes to set the stage for an experience that addresses the customer as a whole, we'll be able to offer many great resources and rewards for a career that will make you proud. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High school diploma or state equivalency required. * 6 months of customer service experience preferred, which may include retail sales, cashier, hostess, and general office. * Strong organizational skills required. * Cash handling experience required.2012-05-11 00:12:51United StatesU.S. CellularWisconsinSAL005934WIMadison, WI28620485http://find.uscellular.jobs/xml/28620485/jobUSAMadisonTitle: Retail Wireless Consultant - Part Time Madison, WI Location: Wisconsin-Madison Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-23 21:40:21United StatesU.S. CellularWisconsinSAL005844WIMadison, WI28083208http://find.uscellular.jobs/xml/28083208/jobUSAMadisonTitle: Resource Planning Specialist, Madison, WI Location: Wisconsin-Madison Responsible for creating work schedules using the Workforce Planning forecasting / scheduling software. Monitors day-to-day department/center performance; alerts management to discrepancies or issues around changing service levels. Maintains schedules and conducts all shift processes. Coordinates with Telecom department for moves / adds / changes for associates. * Monitors real-time performance. Alerts management to discrepancies or real-time changes in service levels. * Establish and maintain communications channels regarding events that impact call volume. * Proactively collaborates with other departments; call center staff and Regional Support Organization to identify opportunities for improvement of resource utilization, and provide input on performance. * Maintains and updates Associate database for scheduling purposes. Works with leadership to update and maintain associate benefit history. * Conducts schedule optimization and schedule bidding in accordance to established guidelines. * Receives and processes calls on a daily basis for scheduling needs and adjustments. * Processes all hourly, daily and weekly reporting as needed by center management. * Provides associate/coach training on resource planning policies and procedures. * Serves as a point of contact for questions on resource planning policies and procedures. * Serves as interface/subject matter expert for workforce management and call performance software. * Assists in other tasks or projects as assigned. * Must be able to work 6am-8pm Monday - Friday and rotating Saturdays and Sundays * High School diploma or equivalency certification required; some college preferred * Highly organized with demonstrated organizational, analytical, and trouble-shooting skills * Minimum of three years customer service experience preferred, with emphasis on cellular service preferred * Previous work experience as a scheduling analyst or in the workforce planning environment utilizing eWFM or like scheduling software in an inbound call center on a large scale. * Proficient with Microsoft Office software including Excel, Word, Outlook, and PowerPoint * Knowledge of ACD systems including and Symposium including agent database, basic call routing, and reporting, and Real Time Monitoring preferred * Self starter with the ability to work independently and with a group.2012-04-05 22:07:32United StatesU.S. CellularWisconsinCUS000407WIMadison, WI27676850http://find.uscellular.jobs/xml/27676850/jobUSAMadisonTitle: Financial Services Rep - Bilingual - Spanish, Madison, WI Location: Wisconsin-Madison Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity. * Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved. * Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies. * Researches customer issues where required and follows up with customers as quickly as possible to resolve problems. * Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues. * Assists in other tasks or projects as assigned. * Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date. * High school diploma or state equivalency certification required; college degree preferred. * Cellular experience preferred. * Minimum of 2 years of Collections experience preferred. * Customer Service experience preferred. * Experience in an automated high volume collections environment preferred. * Experience with predictive dialing technology preferred. * Experience with Windows based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational, decision making and interpersonal skills required. * Excellent verbal and written communication skills required. * Hiring for evening shift (1 p.m. - 10 p.m. Sundays off). * Must be fluent in Spanish and English.2011-10-04 19:48:48United StatesU.S. CellularWisconsinFIN000119WIMadison, WI24035451http://find.uscellular.jobs/xml/24035451/job