[{"country_short": "USA", "city": "Knoxville", "description": "Title: Agent Dist Sales Support Specialist (Knoxville,TN)\nLocation: Tennessee-Knoxville\n\nThis position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released.\n\n* Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management.\n* Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent.\n* Provides support for co-op programs. Informs agents of U.S. Cellular\u00ae advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program.\n* Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues.\n* Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent.\n* Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. \n* High school diploma or equivalent required. College degree preferred.\n* Minimum one year sales, customer service and/or retail experience required.\n* Knowledge of Microsoft Office, Word, Excel, Power Point and Internet\n* Ability to work well both independently and within a team environment.\n* Strong interpersonal skills.\n* Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks.\n* Strong written and verbal communication skills required.\n* Detail oriented\n* Self-motivated individual with strong organizational skills required.\n* Working knowledge of wireless and enhanced devices a plus.\n* Ability to travel within the territory required.", "date_new": "2012-05-16 03:23:45", "url": "http://find.uscellular.jobs/xml/28725268/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Dist Sales Support Specialist (Knoxville,TN)", "reqid": "SAL005970", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 28725268}, {"country_short": "USA", "city": "Knoxville", "description": "Title: Agent Area Sales Manager (Knoxville, TN)\nLocation: Tennessee-Knoxville\n\nThis strategic position is responsible for the indirect sales channel in the market. They lead the indirect team in the acquisition, development, and on-going management of the indirect sales channel. The position is responsible for providing leadership and direction to the indirect team.\n\nThis position is expected to achieve budget in assigned areas and manage the objectives for the company's operations including growth, revenue, cash flow and ensuring Human Coverage.\n\nThis position is responsible for the leadership and management of Agent Sales and Development Manager and the Agent Distribution Sales Specialist for a specified area to achieve all assigned territory and budget goals. The selected person will ensure that all company policies and procedures are followed. \n* Oversees the development and implementation of sales activity within their assigned territory.\n* Oversees and facilitates the overall recruitment, acquisition and on-going development of the indirect sales outlets.\n* Develops a market development plan for the indirect channel including but not limited to coordination of new agent locations and distribution points, agent contract negotiations, assisting new and existing agents with strategic planning to ensure productivity and U.S.C.C. revenue targets are met.\n* Develops and implements a sales and marketing business plan for the indirect channel that will achieve the established targeted sales goals and cost of sales, while adhering to cost control measures.\n* Responsible for assigned territory reporting; including but not limited to, agent goals, objectives and other issues related to the productivity of the agent channel; time reporting; vacation/time-off tracking; expense reporting and approvals; and other reports as needed.\n* Maintains open communications with the market and regional leadership as to changes in the indirect channel, development of marketing strategies, or competitive issues.\n* Responsible for handling all Associate Relations issues, including: hiring, training and development of the Indirect Team, as well as administering and enforcing sales and sales related market policies and procedures.\n* Oversees and audits the agent store locations and merchandising according to store standards.\n* Provides leadership and development to the Indirect Team for achieving sales results, maximum productivity, and ensuring Human Coverage.\n* Attends required training and meetings.\n* Attends select sales and marketing events as needed.\n* Travels as necessary.\n* Collaborates with Indirect Team to ensure team members maintain up-to-date knowledge of competitor's offerings and services to develop and maintain a competitive edge.\n* Lead by, and be an example of the principles of the Dynamic Organization.\n* Performs other duties as assigned by the leadership of U.S. Cellular\u00ae.\n* College degree or equivalent experience\n* 5 - 7 years of sales experience and indirect distribution account management experience.\n* A blend of business/industry acumen required\n* Working knowledge of retail and indirect distribution programs.\n* Special project and initiatives management experience required.\n* Strong organizational skill required.\n* Ability to translate strategic objectives into manageable goals and tactical plans.\n* Strong analytical and financial acumen.\n* Strong communication and interpersonal skills required.\n* 3 years experience managing direct reports required.", "date_new": "2012-05-16 03:23:45", "url": "http://find.uscellular.jobs/xml/28725269/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Area Sales Manager (Knoxville, TN)", "reqid": "SAL005971", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 28725269}, {"country_short": "USA", "city": "Knoxville", "description": "Title: Agent Sales & Development Manager (Knoxville, TN)\nLocation: Tennessee-Knoxville\n\nThe Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts.\n* Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage.\n* Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies.\n* Drives the sales process through agent leadership and inspects adherence of agent associates.\n* Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time.\n* Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations.\n* Ensures the customer perspective is a driving force behind business decisions and activities\n* Reviews contracts to ensure legal requirements are in compliance.\n* Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues.\n* Oversee and audit the agent store locations and merchandising according to store standards.\n* Lead by, and be an example of the principles of the Dynamic Organization.\n* Travels within the area of responsibility; attends regional meetings and training programs.\n* Perform other duties as assigned by the leadership of U. S. Cellular.\n* College Degree or equivalent experience\n* A blend of business/industry acumen required\n* Working knowledge of retail environment and indirect distribution programs required\n* 5 to 7 years of retail sales experience required\n* 5 years indirect distribution account management preferred\n* 2 years prior direct report management experience preferred\n* Ability to translate strategic objectives into manageable goals and tactical plans\n* Strong analytical and financial acumen\n* Strong organizational skill required\n* Strong communication and interpersonal skills required", "date_new": "2012-05-16 03:23:37", "url": "http://find.uscellular.jobs/xml/28725248/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Sales & Development Manager (Knoxville, TN)", "reqid": "SAL005968", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 28725248}, {"country_short": "USA", "city": "Knoxville", "description": "Title: Retail Wireless Consultant - Greater Knoxville, TN Metro Area (FT)\nLocation: Tennessee-Knoxville\n\nPosition Profile\n\n\nEnthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence.\n\nWe consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive.\n\nAside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career.\n\nWe invite you to discover our way of building careers. Visit us atuscellular.jobs.\n\n\nU.S.Cellular is a drug-free workplace and committed to diversity and inclusion.\n\nQUALIFICATIONS\n* High School diploma or state equivalency required.\n* 1 year customer-facing experience preferred.\n* 1 year retail sales experience preferred.\n* 1 year cellular industry experience preferred.\n* Strong written and interpersonal communication skills required.\n* Must be flexible to work evenings, weekends and holidays as required", "date_new": "2012-05-11 23:58:00", "url": "http://find.uscellular.jobs/xml/28647034/job", "country": "United States", "company": "U.S. Cellular", "title": "Retail Wireless Consultant - Greater Knoxville, TN Metro Area (FT)", "reqid": "SAL005944", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 28647034}, {"country_short": "USA", "city": "Knoxville", "description": "Title: Customer Service Representative, Knoxville, TN\nLocation: Tennessee-Knoxville\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. \n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues.\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned. \n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be able to work varying shifts.", "date_new": "2012-03-27 19:21:45", "url": "http://find.uscellular.jobs/xml/27421746/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Representative, Knoxville, TN", "reqid": "CUS000402", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 27421746}, {"country_short": "USA", "city": "Knoxville", "description": "Title: Coach Customer Service, Knoxville, TN\nLocation: Tennessee-Knoxville\n\nThis position is responsible for effectively leading - supervising, coaching and mentoring a team of associates who are responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding wireless products and services. Accountable for promoting high levels of customer service excellence while achieving identified service-level goals and working within the framework of the values, behaviors and expectations of the Dynamic Organization. \n* Understands, practices and exemplifies the values and behaviors of the Dynamic Organization.\n* Supervises, monitors and trains staff in both inbound and outbound calling activities.\n* Performs full scope of talent management and development activities, including all aspects of the performance management process, performance and behavior assessment, feedback, coaching, career planning and guidance, corrective action and training.\n* Monitors daily team and queue performance, understands the impacts to the business and takes appropriate action.\n* Troubleshoots appropriate level of wireless technical issues and is able to teach a team to do the same.\n* Resolves and/or addresses more complex customer issues or questions, which includes taking escalated calls from customers/associates.\n* Assists in establishing standards for quality and performance and monitors these. Recommending and implementing changes when necessary.\n* Takes initiative, participating in continuous learning opportunities and keeps current on projects, services and technology changes within the company and industry. \n* Analyzes information to develop projects and plans to accommodate future growth.\n* Interprets data analysis including statistics and trends for the team's performance. \n* Communicates, interprets and ensures compliance with USCC policies, procedures and goals as they apply to area of supervision.\n* Assists in other tasks or projects as assigned. \n* High school diploma or state equivalency certification required; college degree preferred.\n* Wireless experience preferred.\n* Four years of customer service experience with two years of leadership experience preferred.\n* Experience or demonstrated ability to explain, troubleshoot and resolve basic technical devices and issues.\n* Experience in a high volume call center environment preferred.\n* Experience with Windows based PCs, including general office software knowledge required.\n* Experience with wireless products and services such as: wireless modem Smartphone Operating Systems: BlackBerry\u00ae/RIM, Windows Mobile\u00ae and Android, tethered data connections, PDAs (Palm, Pocket PC and IPAQ), telemetry solutions, Brew applications, and MMS/SMS messaging, preferred. \n* Must demonstrate excellent written and verbal communication skills.\n* Must be available to work varying shifts.", "date_new": "2011-08-23 18:47:10", "url": "http://find.uscellular.jobs/xml/23196783/job", "country": "United States", "company": "U.S. Cellular", "title": "Coach Customer Service, Knoxville, TN", "reqid": "CUS000306", "state": "Tennessee", "state_short": "TN", "location": "Knoxville, TN", "uid": 23196783}]