U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-21 18:56:50.130952USAMishawakaTitle: Agent Sales & Development Manager - Mishawaka, IN Location: Indiana-Mishawaka The Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts. * Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage. * Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies. * Drives the sales process through agent leadership and inspects adherence of agent associates. * Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time. * Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations. * Ensures the customer perspective is a driving force behind business decisions and activities * Reviews contracts to ensure legal requirements are in compliance. * Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues. * Oversee and audit the agent store locations and merchandising according to store standards. * Lead by, and be an example of the principles of the Dynamic Organization. * Travels within the area of responsibility; attends regional meetings and training programs. * Perform other duties as assigned by the leadership of U. S. Cellular. * College Degree or equivalent experience * A blend of business/industry acumen required * Working knowledge of retail environment and indirect distribution programs required * 5 to 7 years of retail sales experience required * 5 years indirect distribution account management preferred * 2 years prior direct report management experience preferred * Ability to translate strategic objectives into manageable goals and tactical plans * Strong analytical and financial acumen * Strong organizational skill required * Strong communication and interpersonal skills required2012-05-16 03:23:36United StatesU.S. CellularIndianaSAL005994INMishawaka, IN28725245http://find.uscellular.jobs/xml/28725245/jobUSAMishawakaTitle: Agent Dist Sales Support Specialist - Full Time Mishawaka, IN Location: Indiana-Mishawaka This position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released. * Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management. * Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent. * Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program. * Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues. * Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent. * Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. * High school diploma or equivalent required. College degree preferred. * Minimum one year sales, customer service and/or retail experience required. * Knowledge of Microsoft Office, Word, Excel, Power Point and Internet * Ability to work well both independently and within a team environment. * Strong interpersonal skills. * Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks. * Strong written and verbal communication skills required. * Detail oriented * Self-motivated individual with strong organizational skills required. * Working knowledge of wireless and enhanced devices a plus. * Ability to travel within the territory required.2012-05-16 03:23:30United StatesU.S. CellularIndianaSAL005989INMishawaka, IN28725233http://find.uscellular.jobs/xml/28725233/jobUSASouth BendTitle: Retail Wireless Consultant - Full Time South Bend, IN Location: Indiana-South Bend U.S. Cellular believes a sale is really a connection. It's an opportunity to understand the changing needs of your customer, and share your extensive knowledge about the products and services that'll best serve those needs. You'll quickly discover that the solutions you offer do more than just strengthen your relationship with your customer. They become the driving force behind our customers' excitement in recommending us to family and friends. As the face of U.S. Cellular, your work is critical to driving winning results that will grow our business. You'll be leveraging your skills and experience in sales to quickly build great rapport with your customers, conduct a thorough needs assessment to help you make smart product and service recommendations, and overcome any obstacle to your achievement of a successful sale. After all, the best close is only the beginning of a great relationship with your customer. Aside from core academic fundamentals, like a high school diploma, you'll have experience in consultative selling and successfully positioning products and services. While having experience in a commissioned environment is an additional asset, the sales skills you bring to the business are most critical to your success and your ability to deliver the world's best customer experience. With the opportunity to earn a competitive hourly salary plus individual and team based incentives, you've probably never worked where commissions were calculated like ours. Being there for our customers when they need us most is a top priority, and this requires you to be open and flexible in scheduling time around their needs during normal business hours including weekends and holidays. Are you ready to uncover your true potential in an environment where you will be respected, trusted and empowered to make quality business decisions to delight our customers and have access to the latest wireless products and industry changing services? Then come to work in our competitive yet collaborative team-focused sales environment, where best practices are shared and peers are supported. At U.S. Cellular you'll portray the values that make up our "Dynamic Organization," and provide the best customer experience to achieve winning business results. We don't just say it-we live it! U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required.2012-05-11 00:12:50United StatesU.S. CellularIndianaSAL005933INSouth Bend, IN28620484http://find.uscellular.jobs/xml/28620484/jobUSASouth BendTitle: Floater Retail Wireless Consultant - Full Time South Bend, IN Location: Indiana-South Bend Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com The Floater Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, this position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. The associate will report to the Area Sales Manager and must be able to work at various locations as regularly needed within that Manager's territory. * Greet all customers in a professional, friendly and timely manner, including answering phones and directing customer inquiries to appropriate party. * Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspension, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. * Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping equipment and completing the repair cycle. * Update customer account after every customer interaction. * Attends and participates at USCC sponsored events in order to assist new or existing customers with USCC product and services. * Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. * Assists as needed with the opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Assist in maintaining store appearance and individual work area according to the retail store standards. * Receive and process all payments according to standard procedures. * Attend all required U.S. Cellular training programs and meetings. * Assist with all function within a retail store by complying with U.S. Cellular policies and procedures. * Assist in other tasks, duties or projects as assigned by management. * High school diploma or state equivalency certification required. * 1 year customer-facing experience preferred. * 1 year retail sales experience required. * 1 year cellular industry experience preferred. * Excellent written and interpersonal communication skills required. * Must be flexible to work all operational hours including holidays, evenings and weekends as required. * Willingness to travel to various store locations on short notice. * Must have a reliable means of transportation. * Organizational skills required.2012-05-01 01:16:11United StatesU.S. CellularIndianaSAL005876INSouth Bend, IN28284334http://find.uscellular.jobs/xml/28284334/jobUSAMerrillvilleTitle: Retail Wireless Consultant - Full Time Merrillville, IN Location: Indiana-Merrillville Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-28 01:22:30United StatesU.S. CellularIndianaSAL005872INMerrillville, IN28253991http://find.uscellular.jobs/xml/28253991/jobUSAMishawakaTitle: Retail Wireless Consultant - Part Time Mishawaka, IN Location: Indiana-Mishawaka Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required2012-04-18 02:15:55United StatesU.S. CellularIndianaSAL005815INMishawaka, IN27966821http://find.uscellular.jobs/xml/27966821/jobUSAMishawakaTitle: Floater Retail Wireless Consultant - Full Time Mishawaka, IN Location: Indiana-Mishawaka Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com The Floater Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. While applying the principles of the Dynamic Organization, this position is directly responsible for assisting new and existing customers, creating the ideal customer experience with each customer interaction. The associate will report to the Area Sales Manager and must be able to work at various locations as regularly needed within that Manager's territory. * Greet all customers in a professional, friendly and timely manner, including answering phones and directing customer inquiries to appropriate party. * Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspension, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. * Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. * Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping equipment and completing the repair cycle. * Update customer account after every customer interaction. * Attends and participates at USCC sponsored events in order to assist new or existing customers with USCC product and services. * Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. * Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. * Assists as needed with the opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards. * Complete accurate paperwork and transactions according to company policies and procedures. * Assist in maintaining store appearance and individual work area according to the retail store standards. * Receive and process all payments according to standard procedures. * Attend all required U.S. Cellular training programs and meetings. * Assist with all function within a retail store by complying with U.S. Cellular policies and procedures. * Assist in other tasks, duties or projects as assigned by management. * High school diploma or state equivalency certification required. * 1 year customer-facing experience preferred. * 1 year retail sales experience required. * 1 year cellular industry experience preferred. * Excellent written and interpersonal communication skills required. * Must be flexible to work all operational hours including holidays, evenings and weekends as required. * Willingness to travel to various store locations on short notice. * Must have a reliable means of transportation. * Organizational skills required.2012-01-26 22:32:41United StatesU.S. CellularIndianaSAL005426INMishawaka, IN26140482http://find.uscellular.jobs/xml/26140482/jobUSASouth BendTitle: Retail Wireless Consultant - Part Time South Bend, IN Location: Indiana-South Bend Sales Professionals & Enthusiastic Managers - Please join us at our U.S. Cellular Virtual Career Fair on 2/29/12, Follow the link to learn more and register!http://www.uscellularcareerfair.com Position Profile Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. We consider this role the face of U.S. Cellular. You'll be the one out there taking care of your customers?existing and new ones. You'll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they've experienced. Plus, you will always have the backing of your fellow associates who share a similar kind of customer drive. Aside from a high school diploma, you have at least a solid year in commission sales. You've probably never worked where commissions were calculated like ours - on a team as well as an individual basis. We like empowering you to deliver the best customer experience in the industry. Because you are passionate about being there for your customers when they need you most, you'll have to work some evenings, weekends or holidays --- but we don't think you'll mind with all the other great resources and rewards we provide to make this a quality career. We invite you to discover our way of building careers. Visit us atuscellular.jobs. U.S.Cellular is a drug-free workplace and committed to diversity and inclusion. QUALIFICATIONS * High School diploma or state equivalency required. * 1 year customer-facing experience preferred. * 1 year retail sales experience preferred. * 1 year cellular industry experience preferred. * Strong written and interpersonal communication skills required. * Must be flexible to work evenings, weekends and holidays as required U.S. Cellular is having a Hiring Open House at our 315 W. Ireland Road store in South Bend, Indiana!! Stop by on September 1, 2011 from 11am-7pm or September 2, 2011 from 8am-4pm! For more information on U.S. Cellular Events, click on the following link: http://www.nasinteractive.com/NASEventsManager/Forms/USCellularEvents.aspx2011-08-09 20:45:44United StatesU.S. CellularIndianaSAL004486INSouth Bend, IN22915253http://find.uscellular.jobs/xml/22915253/job