U.S. Cellular Jobshttp://find.uscellular.jobs2012-05-21 17:18:04.204696USAWaukeshaTitle: Customer Service Rep - Milwaukee / Waukesha, WI Location: Wisconsin-Waukesha This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues. * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be able to work varying shifts (nights and weekends).2012-05-02 01:24:31United StatesU.S. CellularWisconsinCUS000412WIWaukesha, WI28320431http://find.uscellular.jobs/xml/28320431/jobUSATulsaTitle: Customer Service Rep Multi-lingual- Tulsa, OK Location: Oklahoma-Tulsa This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. * Understand, practice and exemplify the values and behaviors of the Dynamic Organization. * Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call. * Researches and resolves a wide variety of customer questions/issues. * Troubleshoots first level wireless technical issues * Conducts thorough customer needs analysis and provides value driven recommendations of products and services. * Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features. * Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills. * Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc). * Offers alternatives and options to satisfy customer concerns. * Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features). * Provides customers timely and accurate information. * Processes customer requests and where applicable, processes credits/adjustments to customer accounts. * Completes appropriate documentation on customer accounts and follows-up where required. * Works with other U.S. Cellular® associates, departments and functions in a professional, courteous and collaborative fashion. * Assists in other tasks as needed or assigned. * High school diploma or state equivalency certification required; college degree preferred. * Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred. * Wireless or other technology product experience preferred. * Experience with Windows-based PCs, including general office software knowledge required. * Ability to remain flexible and adaptable in a fast-paced environment required. * Effective organizational and interpersonal skills required. * Excellent verbal and written communication skills required. * Must be fluent in Spanish and English * Must be able to work varying shifts.2012-02-22 19:26:38United StatesU.S. CellularOklahomaCUS000389OKTulsa, OK26683522http://find.uscellular.jobs/xml/26683522/job