[{"country_short": "USA", "city": "Waukesha", "description": "Title: Customer Service Rep - Milwaukee / Waukesha, WI\nLocation: Wisconsin-Waukesha\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. \n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues.\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned. \n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be able to work varying shifts (nights and weekends).", "date_new": "2012-05-02 01:24:31", "url": "http://find.uscellular.jobs/xml/28320431/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Rep - Milwaukee / Waukesha, WI", "reqid": "CUS000412", "state": "Wisconsin", "state_short": "WI", "location": "Waukesha, WI", "uid": 28320431}, {"country_short": "USA", "city": "Tulsa", "description": "Title: Customer Service Rep Multi-lingual- Tulsa, OK\nLocation: Oklahoma-Tulsa\n\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service.\n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned.\n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be fluent in Spanish and English\n* Must be able to work varying shifts.", "date_new": "2012-02-22 19:26:38", "url": "http://find.uscellular.jobs/xml/26683522/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Rep Multi-lingual- Tulsa, OK", "reqid": "CUS000389", "state": "Oklahoma", "state_short": "OK", "location": "Tulsa, OK", "uid": 26683522}]