Title: Sales Incentive Strategy Manager
Location: Illinois-Chicago
The successful deployment of associate incentives requires continuous assessment of company strategy, customer needs and associate behaviors, as well as a longer-term plan. This position will be responsible for researching, developing and evaluating new incentive strategies and structures, assessing behavioral and cultural impact, revenue generation and impact to the organization and its customers. The position is accountable for staying abreast of industry and functional best-practices and for working closely with cross functional partners to assess associate incentive recommendations that allow the company to maximize business results through front-line incentive programs.
Essential Duties and Key Responsibilities:
Develop and implement new associate incentive programs designed to maximize associate behavior and performance to optimize the customer experience.
Drives the design and management of sales incentive compensation programs including plan design (component weightings), financial modeling, performance scorecards, and recognition programs.
Manages expense forecasting of large-scale incentive programs (associates & agents) and works with Finance teams to allocate appropriate budget annually.
Evaluate opportunities for increased associate engagement generated through marketing and sales organizations.
Develop business cases for new associate incentive programs including investment requirements, revenues, and costs; assess competitive positioning; work with cross-functional teams to define high level operational requirements. Make recommendations on those opportunities.
Understand industry developments, competitor incentive plans and positioning, and trends in associate behavior and incentives.
Assist other functional areas in the planning and preparation for new products and services to ensure a successful adoption of associate behaviors necessary for the success of the business.
Maintain expertise on incentives and performance management through training and research. Designs sales incentive training and education programs for the sales force.
Manages sales effectiveness policies/procedures and updates when necessary.
Formally communicates and regularly reinforces all sales incentive plan changes (design, process, weighting, plan rules, etc.).
Is knowledgeable and involved with any project that requires sales incentive information or participation.
Performs other duties as assigned.
Travels as necessary.Minimum Experience and Educational Requirements:
Strong preference to MBA and/or equivalent work experiences with BA/BS Business or Organizational Behavior undergraduate degree.
Minimum of five years incentive compensation experience required, with specific sales compensation experience preferred.
Experience developing and implementing successful incentive strategies for a diverse workforce required.
Ability to remain flexible and adaptable in a fast-paced environment required.
Experience in wireless industry a plus.
Experience in developing business cases for executive management.
Ability to work independently and within team with strong problem solving skills
Demonstrated aptitude for understanding technology and its integration with performance management.
Advanced experience with standard MS Office applications (Excel, Word, Power Point, etc.)
Strong strategic and analytical skills needed. Strong financial acumen necessary.
Excellent oral and written communication skills.
Effective organizational/project management and interpersonal skills required.
