[{"country_short": "USA", "city": "Cedar Rapids", "description": "Title: Agent Sales & Development Manager - Cedar Rapids, IA\nLocation: Iowa-Cedar Rapids\n\nThe Agent Sales and Development Manager acts as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. This position will lead through vision and values by raising the bar and driving sales execution through engagement. The position requires an influential leader with strong business acumen and an aptitude for building trusting relationships and influential partnerships. This highly effective communicator executes on U.S. Cellular's vision and delivers on business results through their assigned accounts.\n* Accountable for achieving sales targets, maximizing productivity and ensuring Human Coverage.\n* Develops strategies for results in partnership with agent principals and their key leaders; executes on growth readiness strategies.\n* Drives the sales process through agent leadership and inspects adherence of agent associates.\n* Provides a Train the Trainer approach to agent leadership- education driver/facilitator in all areas that touch the agent's business; oversees the proper execution and management of AIM (account information and management system), co-op utilization, Human Coverage, brand adherence, advertising program standards, graphic standards and product/services and others as determined by RSO from time to time.\n* Supports agent area sales management by tracking agent productivity/trend analysis and communicating sales goals and productivity expectations.\n* Ensures the customer perspective is a driving force behind business decisions and activities\n* Reviews contracts to ensure legal requirements are in compliance.\n* Maintains open communications with market, regional and RSO leadership regarding changes in the indirect channel, development of marketing strategies or competitive issues.\n* Oversee and audit the agent store locations and merchandising according to store standards.\n* Lead by, and be an example of the principles of the Dynamic Organization.\n* Travels within the area of responsibility; attends regional meetings and training programs.\n* Perform other duties as assigned by the leadership of U. S. Cellular.\n* College Degree or equivalent experience\n* A blend of business/industry acumen required\n* Working knowledge of retail environment and indirect distribution programs required\n* 5 to 7 years of retail sales experience required\n* 5 years indirect distribution account management preferred\n* 2 years prior direct report management experience preferred\n* Ability to translate strategic objectives into manageable goals and tactical plans\n* Strong analytical and financial acumen\n* Strong organizational skill required\n* Strong communication and interpersonal skills required", "date_new": "2012-05-16 03:23:01", "url": "http://find.uscellular.jobs/xml/28725200/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Sales & Development Manager - Cedar Rapids, IA", "reqid": "SAL006002", "state": "Iowa", "state_short": "IA", "location": "Cedar Rapids, IA", "uid": 28725200}, {"country_short": "USA", "city": "Cedar Rapids", "description": "Title: Agent Dist Sales Support Specialist - Cedar Rapids, IA\nLocation: Iowa-Cedar Rapids\n\nThis position is responsible for providing support to the Agent Sales and Development Manager and Agent Area Sales Manager with daily operations. This in-house role maintains new and on-going USCC supported agent programs and keeps up to date documentation as to the status of these programs. A critical responsibility is the timely communication/mailing of all legal correspondence, legal contracts and addendums, sales promotional and product offerings as required. It is expected this position have a working knowledge of all USCC programs, will assist agents and their front line teams with questions and issue resolutions, provide daily/weekly reporting to area agent sales manager and will assist in supporting agents as new policies and programs are released.\n\n* Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the phone demonstration program, device library tracking, LMS I.D. management.\n* Supports the agent by assisting with troubleshooting/issue resolution activities, and communicating final resolutions to the agent.\n* Provides support for co-op programs. Informs agents of U.S. Cellular\u00ae advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program.\n* Conducts administration activities such as preparing and submitting reports (demo, inventory, count reports, expense reports, labor/time sheets), reviewing agent's contract for accuracy, documenting sales information, maintaining calendar of activities and events, participates in staff meetings and develops a network of people to assist with procedures or problem resolution issues.\n* Supports the Agent Sales and Development Manager by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent.\n* Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by the Agent Area Sales Manager or Agent Sales and Development Manager remaining current on new product and service offerings and other duties assigned by leadership. \n* High school diploma or equivalent required. College degree preferred.\n* Minimum one year sales, customer service and/or retail experience required.\n* Knowledge of Microsoft Office, Word, Excel, Power Point and Internet\n* Ability to work well both independently and within a team environment.\n* Strong interpersonal skills.\n* Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks.\n* Strong written and verbal communication skills required.\n* Detail oriented\n* Self-motivated individual with strong organizational skills required.\n* Working knowledge of wireless and enhanced devices a plus.\n* Ability to travel within the territory required.", "date_new": "2012-05-16 03:23:01", "url": "http://find.uscellular.jobs/xml/28725201/job", "country": "United States", "company": "U.S. Cellular", "title": "Agent Dist Sales Support Specialist - Cedar Rapids, IA", "reqid": "SAL006001", "state": "Iowa", "state_short": "IA", "location": "Cedar Rapids, IA", "uid": 28725201}, {"country_short": "USA", "city": "Cedar Rapids", "description": "Title: Store Manager - Cedar Rapids, IA\nLocation: Iowa-Cedar Rapids\nPosition Profile\n\nIf you have a passion for managing a business that runs on integrity and for creating an environment where people love to come to work, you'll want to consider U.S. Cellular for the next step in your career.\n\nAs a manager of possibly more than one store location, your dedication to encouraging a culture of trust and respect - values of our \"Dynamic Organization\" - will inspire your team of associates to provide our customers with a superior experience each and every time. Your keen business sense, organizational skills and ability to build strong relationships within your team will ensure store operations run smoothly. This will enable your associates to focus on our most important goal - listening and identifying with our customers to be able to identify and serve their needs with excellence.\n\nAbove all, your inspirational leadership will help your team meet and exceed their goals. You will have a focus on growing leaders within your sales team. You'll also be able to expertly relay important company objectives as well as track weekly and monthly goals.\n\nTo be considered, you'll need to have the basics in education covered - a high school diploma or equivalent - but an associate's degree or higher will give you an advantage. You will be able to share examples of how you've achieved your goals during your past three to five years in sales as well as your team leadership experience. Specifically, we'll want to hear about how your leadership will help associates serve our customers with excellence, helping them choose the products and services that best fit their needs. As a company with stores across the country, you'll need to be open to relocation possibilities if your desire is to eventually grow and progress with your career at U.S. Cellular.\n\nA key to your success will be your proven ability to make sound business decisions. Your understanding of the wireless industry ensures you have the background to be able to provide leadership and experience that benefit our associates and customers. As a leader who has experience in driving exceptional business results, you'll know what it takes \"to be the best\" to deliver the best.\n\nDo you prefer to work in an environment where you will be respected, trusted and empowered to make the necessary business decisions to delight the customer and develop associates and leaders? At U.S. Cellular, we believe we can reach higher goals by focusing on the potential within our associates. You can count on us for the rewards, recognition and teamwork that make our company a place where people love coming to work.\n\nU.S. Cellular is a drug-free workplace and committed to diversity and inclusion.\nQUALIFICATIONS\n* \nHigh school diploma or state equivalency certification required\n* \nAssociates Degree or equivalent experience preferred\n* \nTwo years sales experience required. Retail experience preferred\n* \nOne year previous supervisory/retail management experience preferred.\n* \nWorking knowledge of cellular/paging/PCS/advanced wireless communications\n* \nWorking knowledge of PC Windows applications (Excel and Word) required.\n* \nExcellent written and verbal communications skills required\n* \nStrong organizational skills required.", "date_new": "2012-05-05 01:20:26", "url": "http://find.uscellular.jobs/xml/28457304/job", "country": "United States", "company": "U.S. Cellular", "title": "Store Manager - Cedar Rapids, IA", "reqid": "SAL005910", "state": "Iowa", "state_short": "IA", "location": "Cedar Rapids, IA", "uid": 28457304}, {"country_short": "USA", "city": "Cedar Rapids", "description": "Title: Customer Service Representative - Cedar Rapids, Iowa\nLocation: Iowa-Cedar Rapids\n\nThis position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by customers. Must be skilled at performing multiple tasks simultaneously. Provides feedback to the company on ways to improve efficiency and customer service. \n* Understand, practice and exemplify the values and behaviors of the Dynamic Organization.\n* Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call.\n* Researches and resolves a wide variety of customer questions/issues.\n* Troubleshoots first level wireless technical issues.\n* Conducts thorough customer needs analysis and provides value driven recommendations of products and services.\n* Maintain strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features.\n* Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.\n* Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc).\n* Offers alternatives and options to satisfy customer concerns.\n* Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).\n* Provides customers timely and accurate information.\n* Processes customer requests and where applicable, processes credits/adjustments to customer accounts.\n* Completes appropriate documentation on customer accounts and follows-up where required.\n* Works with other U.S. Cellular\u00ae associates, departments and functions in a professional, courteous and collaborative fashion. \n* Assists in other tasks as needed or assigned. \n* High school diploma or state equivalency certification required; college degree preferred.\n* Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.\n* Wireless or other technology product experience preferred.\n* Experience with Windows-based PCs, including general office software knowledge required.\n* Ability to remain flexible and adaptable in a fast-paced environment required.\n* Effective organizational and interpersonal skills required.\n* Excellent verbal and written communication skills required.\n* Must be able to work varying shifts.", "date_new": "2012-02-09 18:54:12", "url": "http://find.uscellular.jobs/xml/26431934/job", "country": "United States", "company": "U.S. Cellular", "title": "Customer Service Representative - Cedar Rapids, Iowa", "reqid": "CUS000380", "state": "Iowa", "state_short": "IA", "location": "Cedar Rapids, IA", "uid": 26431934}]