Title: Sr Database Administrator
Location: Illinois-Bensenville
Plan, design, develop, test, implement, and troubleshoot infrastructure database technologies in the customer-servicing environment. Provide subject matter expertise around specific technologies. Act as vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for IS operations.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed.
Role Specific Responsibilities
Support and Maintenance
* Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals.
* Lead the customer-servicing infrastructure strategy reviews and development by performing applicable analysis.
* Analyze database & system response time and determine tuning recommendations to improve performance.
* Interface with the vendors' senior technical staff/management on critical/escalated database and system related outages.
* Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue / crisis resolution. Senior escalation point for all customer-servicing issues.
* Perform 24x7 advanced tier troubleshooting, including off-hour maintenance and optimization activities, problem resolution, and on-call.
Project Delivery
* Participate in customer-servicing infrastructure implementation projects.
* Implement technology and customer-servicing infrastructure changes.
* Lead interaction with partner organizations/departments to architect network or system solutions for our customer-servicing infrastructure.
* Evaluate new product/solutions for inclusion in our customer-servicing environment.
* Tools
* Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs. Develop business cases that support changes to database and system infrastructure.
* Develop database and system performance tools and integrate them into the existing infrastructure.
* Ensure communication of process and procedure changes to key stakeholders.
* Design an effective test plan for any new / changed customer-servicing infrastructure.
* Develop full suite of documentation as it relates to the customer-servicing database infrastructure (Work Plans, Standards, policies and procedures, etc.).
* Support identification and collection of metrics and performance reporting processes.
* Identify process improvement areas and develop the improvement initiatives.
Skills
* Determine Key Performance Indicators and infrastructure standards.
* Research current industry technology to better facilitate vendor and partner communications.
* Subject Matter Expert (SME) for relevant technologies.
* Require minimal supervision to perform job duties.
* Actively mentor other DBA staff.
* Actively maintain our current database infrastructure to expedite the resolution process.
* Develop and deliver cross-training activities.
* Participate in, and encourage a knowledge-sharing environment both within, and outside the department.
* Develop and maintain knowledge of internal database infrastructure, operations, and devices.
Business Partnership
* Maintain relationships with the customers, associates, and vendors to proactively identify needed changes.
* Establish working relationships with technical, business and sourcing counterparts.
* Lead and participate in process improvement initiatives.
* Assemble cross-functional workgroups of key stakeholders to provide the direction of the various platforms.
* Actively participate in industry/vendor forums to guide product development activities.
People Management
* Manage individual workload and deliver to agreed-upon milestones.
* Proactively promote consistent project-based performance measurement and skill development of junior staff.
* Actively participate in HR performance measurement processes.
* Demonstrate ability to work in team environment and help resolve issues.
* Provide input to staffing plans at the project-level to identify key / required skills.
* Participate in the interview process for associate and DBA candidates.
* Bachelor's degree in related technical / business area is preferred.
* Understanding of the relevant technologies.
* Understanding of the business and industry.
* Experience re-engineering / process improvement.
* Strong change management skills; change agent.
* Excellent problem solving / analytical skills and knowledge of analytical tools.
* Excellent written and verbal communication skills.
* Excellent presentation skills demonstrated in front of large audiences.
* Ability to create / define metrics that accurately reflect the current state of a given process or operation.
* Certification(s) in relevant field of expertise is preferred.
* Experience supporting mission-critical infrastructure in a fast-paced environment.
* O/S: HP - 11i, AIX - 5L, Windows - 2000, XP, server 2003.
* Languages : Perl, KSH, Bash, C, SQL, PL/SQL, PHP, XML.
* Business Applications : Remedy Trouble Ticketing, Informatica, Business Objects, IBM/Rational ClearCase and ClearQuest, Embarcadero DBArtisan and ERStudio.
* Office Automation : Microsoft Outlook, Word, Excel, and PowerPoint.
* Planning & Design : Microsoft Project, Visio.
